A friend of mine is just back from Tunisia, which is quite a long way away from our shores. She has some advice for anyone who travels frequently, and wants to make sure mileage is credited. She suggests that travelers should keep their ticket stubs just like they’d keep their tax returns. Because the only way to prove you took a trip is with that little piece of white paper.
“After returning from Tunisia, I noticed that my Delta Sky Miles account wasn’t properly credited for the flight home. This alluded me because I properly handed the Sky Miles card to the airline agent while in Tunis and watched him type in the numbers and then hand the card back to me along with an airline ticket.
When I returned home, I tossed the ticket stubs in the garbage. I didn’t need them anymore.
But, alas, the Tunis agent must have punched in the incorrect numbers because the transaction never made it to my Sky Miles account.
I’m currently battling corporate to rightly give me the miles but they refuse to budge without that small, torn-up piece of white paper. It’s as if they treat a ticket stub with more importance that a passport or luggage.
But, here’s the part that really makes my blood boil. Corporate can see from their computer records that I boarded both flights. Proof of my traveling from Tunis to JFK with a connecting flight in Paris on January 1, 2010, is easily retrievable from their extensive passenger data-banks. They don’t dispute that.
Lesson learned: keep that receipt so you can mail it to the airline in case of a dispute!