*Airport Access Fee - $5.00 total
Guests will drop off their vehicle at 27299 Wick Rd and be transported via free shuttle to their departure terminal at DTW. Customer's vehicles will be moved a distance of 5 miles by an insured staff driver to the secure parking facility at 3500 Michigan.
Free shuttles are available to transport travelers to and from the airport. Our shuttles are available 24 hours daily and operate every 10 minutes. Upon arriving at DTW, please call Valet Connections at 734-619-8530 for pick up so that our dedicated parking attendants can have your vehicle prepared and waiting upon your return.
Valet Connections offers safe and secure DTW airport parking. Vehicle drop-off is just minutes away from the airport terminals for your convenience. Take advantage of some of the best priced Detroit Airport parking! Make a reservation to secure your parking space which can be especially limited during peak travel times. Whether traveling for business or pleasure, rest assured Valet Connections will make parking at DTW an easy and hassle-free experience.
Everything was great except for what seemed like a long wait for a ide back to you facility.
Valet Connections shuttle was readily available. On return I saw shuttle before I could call and driver called to retrieve my car and was very helpful with my luggage. I have used this lot before and was satisfied with the service each time.
Everything went smooth as silk. Will use your service in the future
service was great!
Great experience, will use services again!
Perfect experience from A to Z. Thank you
Very satisfied with service. Would definitely use again.
Convenience, efficiency and the courtesy of Valet Connections has me returning when ever I use DTW. Thank you again for superior service.
Your website needs to include directions to your drop off place. I don't have GPS and did not know where to go from I-94. Easy to put a map on the website. Thanks.
Service was great. Staff was friendly. Prices reasonable. Couldn't have been more pleased.
My car was to be parked INDOOR throughout my time away. However, it was not.
Your car is parked indoors until a day before your arrival. So if you are gone for a weekend, your car may never see a roof above its head. The valet drivers define incompetence. Once my car was covered in snow, one of the drivers started taking an ice scraper to scrape the paint. Not the wind shield, window, or headlights, but the paint. The valet drivers I have seen drive like maniacs. So if you don't mind someone flooring at every green light and slamming the brakes when pulling into the parking lot, this place is for you. The wait time for shuttles can be up to 20 minutes.
Not sure what happened with the other reviewers as I've used Valet Connections twice in the past month, and had absolutely no problems. I had read that our car would be moved to an outdoor facility and returned to the indoor facility just prior to our arrival, so no surprise there. I also paid $25 to have suv cleaned, it wasn't the best cleaning job, but was vacuumed and outside cleaned and the dash was clean and shiny, no detailing. Pretty much what I expected for $25. I was travelling with three others and both times the drivers helped us with our luggage. In fact, I had forgotten my cell phone in my car and they drove it over to me while I waited at the airport. When we were picked up at airport, the driver was asked to drive another couple to one of the hotels and he refused, which surprised me as there were only 5 of us in the shuttle. Perhaps the reviews in that regard are why. I would suggest calling for the shuttle when you get to the luggage area. The first time we called when we got to the ground transportation area and our wait was about 8 minutes. The second time we called from the luggage area, prior to getting our luggage, and the shuttle arrived as we walked out to ground transportation. I would highly recommend based on my experience.
Called the desk 3 times to ask when our shuttle would arrive. Was told repeatedly that they had been sent and should arrive any time. 40 minutes after standing out in 40 degree, windy weather the shuttle finally arrived. The driver said he wasn't told about the pick-up. The girl at the desk said she called them and after that it wasn't her responsibility. I'm not interested in their bickering but it's obvious this is very poorly run. No apologies. Will not use this service again!
Excellent price, excellent location, excellent service. I was leery on booking here because of all the negative reviews, but had no problems whatsoever. There was nothing missing from my car when we got back (I checked it thoroughly before leaving the garage)...and no dents on the vehicle, so who could complain? I also got a coupon to wave the service fee on my next visit, in an email the next day!
This was my second time parking at this facility. The first time I purchased the car wash/vacuum special for $25.00. I arrived late on a Friday night. Yes my car was washed but quite honestly a 5 year old could have done a better job. It looked like it was just hosed down. There was so many streaks it looked worse post wash. I would have rather them not attempting to wash it. They did not vacuum. I choose this place a second time, solely because of the price and without the car wash option. Just out of curiosity, I took a picture of my mileage when I parked and after I returned. I was curious on how far the vehicle storage facility was from the drop off location. There was a 7 mile difference! I can almost understand a 1-2 mile difference but 7 miles? If they are going to drive any vehicle that amount of distance there should be a vehicle inspection performed during drop off. I paid for indoor parking and there were water/rain spots indicative of it being left outside. I waited for the shuttle to the airport for almost nearly 20 minutes after dropping off my keys and getting my valet tag. Upon my return to the airport the driver was curbside... asleep. I had to knock on the window to get his attention. I waited there for 20 minutes curbside for what I can only assume were additional passengers. I was the only one. I normally tip shuttle drivers but that glaring sign posted above the center console was obtrusive and demeaning. It diminish the option of giving a gratuity. The sign seemed to almost demand a gratuity. After a 20 minute wait in both directions, a lack of assistance with any of my luggage and a somewhat rude and condescending attitude of the drivers I choose to ignore the sign. The bright spot in the entire experience were the lobby cashiers. They seemed friendly and almost professional. The good thing about this place was the price and that the shuttle brings you back to a covered area where your car is located. The bad aspect of this place was everything else. No where does it mention that the indoor parking storage is a considerable distance away from the drop off location.
Very pleased with the staff and how quickly they did arrive at the airport to pick up upon our return. Have already recommended them.
short wait friendly
I left my car for 4 days, came back to find it had been parked outside not inside as advertised, and the car had been driven 7 miles in 4 days, that wasn't just moving the car from one spot to another.......... It is convenient to the airport and the savings to airport parking is substantial.