*Airport Access Fee - $5.00 total
Guests will drop off their vehicle at 27299 Wick Rd and be transported via free shuttle to their departure terminal at DTW. Customer's vehicles will be moved a distance of 5 miles by an insured staff driver to the secure parking facility at 3500 Michigan.
Free shuttles are available to transport travelers to and from the airport. Our shuttles are available 24 hours daily and operate every 10 minutes. Upon arriving at DTW, please call Valet Connections at 734-619-8530 for pick up so that our dedicated parking attendants can have your vehicle prepared and waiting upon your return.
Valet Connections offers safe and secure DTW airport parking. Vehicle drop-off is just minutes away from the airport terminals for your convenience. Take advantage of some of the best priced Detroit Airport parking! Make a reservation to secure your parking space which can be especially limited during peak travel times. Whether traveling for business or pleasure, rest assured Valet Connections will make parking at DTW an easy and hassle-free experience.
Breakdowns based on 1067 ratingsWRITE A REVIEW
1-20 of 454 Reviews
The girls were extremely rude! When I checked in you have a different policy now and request my credit card on file and trying to understand why they could not or would not explain. When I landed and called they took my information and then just hung up on me? When I returned they had me sign forms and I asked if you were under new management and she just said "Have a nice day"?? The Drivers were nice as they always are! Not so sure there will be a next time as I have used you 7 times now and this was the first time it was terrible service by the office.
Terrific service. Will always use Valet Connections when flying out of Detroit
I did not like the wait for my car when after all ,I called when we landed and still had to wait. Too long.
The driver on the way to the airport was on his cell phone yelling and screaming.... it was a bit uncomfortable! On the way back we had a different driver that was also on his cell phone! Just seems odd that both drivers had to talk on their phone while shuttling people. Can't the conversation wait???? Would I recommend this or use it again? probably not.
Excellent service, from the lady on the front desk,to the shuttle driver,with prompt pick-up and excellent indoor storage makes this company the best Detroit airport parking facility available.
Will use service again.
A+ on the luxury of dropping off and picking up your vehicle indoors, but the time for drop off and pick up is very long in comparison to the outdoor parking lot companies. We returned from our trip on Friday, 4/10 and called for pick-up. We were told approx 10 minutes, was more like 20+, then we had 2 drop offs before arriving to the garage. In the time we waited 20 minutes, each outdoor copany had at least 3 of their vans in and out of the airport. I like your service, but you truly need additional vehicles.
The staff lost my key/fob. I am a female in my 80's and am dependent on the remote ability to locate and unlock my car and trunk after shopping. It's now 24 hours and they have not found it. I am waiting to find out if they live up to what they have said that they will pay for the cost of a new remote key fob . I have not been able to find where corporate headquarters is in order to follow up with an executive.
parking and delivery to and from airport was great.
The choices of parking you provide are limited.
I have been a customer since you began. I waited for about an hour for your shuttle, which was unusual but I was patient until I got to the desk. After having a plane delayed an hour and then your driver being quite delayed, I did not expect the person to be rude and inconsiderate and to be charged an extra day. The person clearly was new but the way she handled it and the way the other person simply backed her up made be so upset I decided not to be a customer in the future. I was insulted to have the one woman say we were not a "preferred customer" and to be dismissive, without any questions. Oh well, when you have lots of customers I guess you don't have to worry. But what I have liked best up til now was the customer service. Your new people are not yet on board with that.
Very good service ... affordable pricing ... friendly helpful staff. Nice to see a business that still puts service into the equation ... Thank you very much. We will be back.
The wait for pick-up at Delta was a bit too long. The assigned driver returned to Valet office instead of picking up. Another "dispatcher" realized the problem and picked me up after about 20 minutes from my call. Not bad. good mgmt attention /follow through. would give 4.5 if I could! The language in your guidelines is intimidating making reviews less likely.
My service was excellent. Speedy. Good communication. I did find a scratch on the back left passenger door that was not on my car before parking it at Valet Connections.
Was a Great Experience!
I really like Valet Connections
Great experience. Would recommend valet connection to anyone.
Though I can't prove it, I am pretty sure that the gas in my car when I picked up has been significantly less than when I parked.
When we returned to DTW, I couldn't reach the office....put on hold and finally gave up. Husband texted and finally got through. Stood at pick up point for 15-20 min.
I noticed that some cars were washed prior to pickup. Our car had obviously been parked outdoors and then brought indoors just before pickup and it wasn't rinsed off. Is there a charge for that service? I think it would be an excellent additional service - Location maps would be helpful.