Distance from airport: 2.1 miles
*City Parking Tax / Fee - 10.00%
After texting our claim number upon our return, the shuttle passed us by, even though we were waving him down. He then stopped about 30 feet ahead of us and opened the van doors. We were running to catch the van and when we got about 8 feet away, the van took off. When I phoned and explained what had happened, I was advised that another van was 10 minutes away. That van didn't arrive for another 40 minutes. Not a good experience.
the shuttle took more than 30 mins and I've seen every other hotels shuttle have passed at least twice, everyone on the bus was complaining about the long wait
Had to wait 45 minutes to get picked up on my returning flight. I watched my usual WallyPark (who was fully booked) go around about 6 times during that time.
If you're a female, traveling alone, this is a very safe alternative. You pull right up to a busy, high-end hotel and your car is valet-parked. Then, you wait in front of the hotel for the shuttle to the airport and that's it!
i waited over 40 minutes for the shuttle to be picked up from the airpot. There got to be more frequent shuttle service.
I don't think I'll park anywhere else. While slightly more expensive than some others, it is worth it. Other than sharing the shuttle with the Four Points down the road, this is a great service. Wait for shuttle at pick up was five minutes. I texted when I arrived, and my car was waiting. Attendants were courteous and even gave us bottles of water. Wonderful all around.
I texted lot upon arrival and car was waiting for me, which was great. But attendant not available to help load bags into car.
The shuttle service was painfully slow
Took 40 minutes for shuttle to pick me up at the airport.
We had extreme difficulty being picked up at LAX to return the Westin. We hadn't been instructed where to stand; when we disembarked from our United flight and came out to the curb, we didn't know where to stand and wait so were passed by TWICE by the Westin shuttle driver. SO frustrating, so aggravating. Why weren't we told exactly where to stand? If we had been, we wouldn't have missed both shuttles. The front of the United exit is over 100 years wide, signage was impossible to find so how would anyone know where to stand and wait?
Everything was great expect my return shuttle driver. very bad driver, almost hit other cars while picking up at airport
Not accepting credit cards outside after midnight is a huge problem. I had to wait in line with all the people who wanted toget a hotel room instead of them using the card i provided to prepay. The valet outside was rude and didn't even see me to my car or offer to help with my bags. I will not be using the westin parking structure ever again.
We've used this facility twice. Shuttle pickup has varied etween 20 minutes to 1 minute. Service at checking and departure has always been quick and friendly. We use the text service to have our car brought up. It has always been ready by the time the shuttle arrives.
Payment arrangement at Westin LAX is annoying. To pay parking charges by credit card it's necessary to go inside hotel and stand in line at hotel front desk with all the people checking in or out of the hotel. Every other parking lot at LAX that I've used accepts credit card at the parking facility. Parking facility at Westin LAX will accept cash but not credit card. This is stupid and must change or they'll likely lose my business.
we parked at the Westin. The bus was dirty and overcrowded both going to the airpot and on return. The return shuttle took over 30 minutes to arrive and too full when it got to us.
I am one of your loyal customers, we have stayed at the Westin almost every year, for the end of year Manzanillero New Year Banquett. We enjoy you service its always clean and everyone is very professional from your cleaning crew to your parking attendent. We wil be back to enjoy more of your service. Thanks again for all the quality service you provide.
It took 15 min waiting for a pickup shuttle on the LAX shuttle island. We saw 3 Hilton shuttles, 2 Air Park, 3 Parking Spot, in that time. <10 min would be a good target. Otherwise, love the service. Thanks.
A bit more expensive than other places, but parking was fine. It was kind of a pain to have to walk into the Westin reception to handle the transaction, but the service was good.
a tad pricey but service was great!
The shuttle to the airport was very fast and timely. However being picked up was a diffeent story. It took the shuttle almost 40 min. to come and get us. I don't know if it was our fault and didn't get to the curb fast enough after we called but we weren't the only ones. The shuttles run by the same company with the same buses going to other hotels stopped at our curb at least 5 -6 times each before we got our shuttle. We haven't had this problem before, so we will use them again and determine if we will continue.