SmartPark JFK - JFK Airport JFK
| Lot Name | SmartPark JFK | Rating | |
| Address | 123 - 10 South Conduit Avenue | Number of Ratings | 600 |
| City | South Ozone Park | Distance from Airport | 3.5 miles |
| State | New York | Grace Period | 300 minutes |
| Zipcode | 11420 | Latitude / Longitude | 40.666215 / -73.813314 |
| Phone Number | 718-529-0090 | Number Spaces | n/a |
| Features |
|
Directions | click here |
| 1, Was the shuttle service prompt? | |
| 2, Were the attendants courteous? | |
| 3, Was the parking lot in good shape? | |
| 4, Was the parking lot hard to find? |
| Starting From | Starting From | Starting From | ||
|---|---|---|---|---|
| Product Type | Daily Rate | Weekly Rate | Monthly Rate | |
| Valet | $14.95 | n/a | n/a | Book Now |
| Lot Taxes and Fees | ||||
| Sales Tax | 10.38% | |||
| Fuel Surcharge | $3.00 total | |||
| Airport Access Fee | $0.75 per day | |||
SmartPark JFK Reviews (89 Total)
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Posted May 15th, 2013
Donald M.
Very happy with the service .will definitely use them again
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Posted May 12th, 2013
Ramon L G.
Excellent Service and very nice people to deal qith.
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Posted April 20th, 2013
Vincent V.
had to call several times and waited 45 min to be picked up. driver past me more than once, would never use service again
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Posted April 18th, 2013
Heidrun K.
good experience, prompt pickup from terminal
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Posted April 9th, 2013
Erik M.
Everything went smoothly. Waited a little while longer than normal for pickup..but overall good value!!
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Posted April 3rd, 2013
Christin P.
the shuttle service was better going to the airport. we waited a long time for the shuttle to pick us up from the airport.
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Posted March 29th, 2013
Anthony D.
I have used you in the past and will do so again..no problems
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Posted March 20th, 2013
Valeri K.
Phone communication with the dispatcher on arrival was not satisfactory as the sound quality had been something much to be improved and I had to call 3 times to go through.
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Posted March 12th, 2013
Andres F.
Driver needs to be a little slower while going over rough roads.
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Posted March 11th, 2013
Jing Y.
The service is really good, and my car has been maintained well. However, the location is really hard to find, especially for the first-time user. I wasted 30 minutes looking for the parking lot. Some GPS like mine does not show the location, this is why I am unsatisfied about. Beside the location, the service is good and the price is really reasonable.
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Posted February 24th, 2013
Celia M.
Everything was perfect except for the 20 minute wait for the shuttle on our return. The van had been dispatched to the wrong terminal. Because the where-to-wait directions were unclear, we didn't know if the shuttle was taking a long time or if we were in the wrong place. As it turned out it was the misdirected shuttle that caused the wait. I would use Smart Park again.
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Posted February 22nd, 2013
Adrian L.
It took over 10min for the shuttle to arrive at the airport. The car was not ready when arriving at the parking lot. After about 15min they brought a different car. I had to look myself for my keys on the pannel. After another 5min they returnned with the keys in hand but no car yet; still not knowing where my car was. I think they've mixed car IDs. In the meantime they had other custommers like me, no car after all that time. I use this service very often. It never hapened before, btw.
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Posted January 14th, 2013
Peter B.
Wonderful service from beginning to end. Traveling with two young children, the prompt and courteous service was especially wonderful!
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Posted January 3rd, 2013
Michael.
I had made a reservation for SmartPark JFK about a month and a half in advance. Upon reaching the lot around 3.5 hours before my flight, I was turned away as "the lot was full and they were not honoring reservations". They had my reservation on file, as well as my phone number and email, but neglected to call me to tell me beforehand that I would need to rush around trying to find a new lot to park in. I tried three other private lots in the area before finally having to go to JFK Long Term Parking and try to find a spot there (which took about 30 minutes). It was a very unprofessional way for them to handle it, and I do not plan on parking there ever. None of this was AirportParkingReservations.com's fault, it rests squarely on SmartPark JFK.
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Posted January 2nd, 2013
Susan E.
Amazingly fast service at 10pm on New Years Eve. Thank you
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Posted January 2nd, 2013
Victor S.
the car was not ready when we got their to pick it up, snow and ice on windows we have to wait to long to get it
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Posted January 1st, 2013
Stanley P.
on site directions to lot were not great, but everything else was absolutely great !!!
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Posted December 2nd, 2012
Barbara H.
The trip from airport to site takes longer than I would like.
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Posted November 26th, 2012
Joyce B.
Great service. After a long day it was nice to get fast and courteous service.
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Posted November 19th, 2012
Brett L.
Easy in easy out
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Posted November 6th, 2012
Gina M. D.
I parked at SmartPark during hurricane Sandy. I emailed SmartPark to inquire about the condition of the car and received a response to inform me of good conditions. Thank you.
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Posted November 5th, 2012
Leslie K.
The shuttle ride returning from the airport was too fast and erratic. I felt slightly nauseous at the end.
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Posted October 30th, 2012
I Love NY.
When I got there, the shuttle took me to the airport right a way. When I called for pick up, the shuttle showed up less than 10 minutes. When I got back to Smart Parking, My car was ready in front of the main office. The charge was almost same as the original quote (a couple of cents different - no big deal). After I paid it at the counter, I got free coffee and water (available in the office). It was great experience!!
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Posted October 28th, 2012
Dorothy W.
overall it was a very positive experience with 1 exception. when we pulled in to park we were not prepared for the swiftness in which we were put into the shuttle. as a result I left my glasses behind in my car which had a really bad impact on my trip
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Posted October 18th, 2012
Maria Luz G.
Pls.continue the excellent service being provided by the company to customer, will definitely recommend your place to friends and family.Thank you.
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Posted October 12th, 2012
Jeffrey E.
Staff was friendly, cooperative and very communicative on the phone. After reading other reviews I had expected there might be some communication issues. To avoid that I asked the shuttle driver to provide the pick up information for our return. I did call as directed and the same information was provided clearly. Return shuttle wait time was 9 minutes. Car was ready at lot. Check out took 2 minutes tops.
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Posted October 7th, 2012
Kenneth M.
I loved how the car was ready for me when I got back! Excellent service!
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Posted September 24th, 2012
Bhaskaran M.
I waited at the terminal for the shuttle for over 30 minutes and the staff was least courteous. Though I liked the pricing and the lot as such but I am very unlikely to use the service again.
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Posted August 10th, 2012
Arthur M.
Very good service and a great value.
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Posted July 27th, 2012
Mikhail O.
Excellent and quick service .thank you
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Posted July 27th, 2012
Howard Benditsky.
Overall excellent service. On a couple of occassions the wait or pickup at the arrivals terminal was excessive.
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Posted July 10th, 2012
Dawn K.
I would recommend to family and friends. The service was fast and friendly.
AirportParkingReservations.com replied 9 months 2 weeks ago
Glad you had a good expedience, Dawn! -
Posted July 1st, 2012
William W.
The ONLY problem we had with Smart Park was that our car was not waiting for us when we arrived (the cars for the other two people on the shuttle WERE waiting for them), and we had two children (5 & 2) who were tired while the others were a solo and a couple. Otherwise it was just what I would expect.
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Posted June 15th, 2012
John G.
we couldnt get thru to your office after we arrived for pickup. after many prompts it kept saying goodbye
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Posted June 7th, 2012
Jennifer G.
Fantastic service, dependable, fast, and efficient. Couldn't ask for more!
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Posted April 22nd, 2012
Howard.
I want to be fair with this review. We've used SmartPark twice at JFK in the last two months. The first time was fairly smooth. The bus took us promptly to our terminal and pickup from the terminal on our return was uneventful. The car was parked close to the office following payment - and although I have been spoiled by the exceptional service I had received in years past from Avistar - I wasn't too bothered that the car wasn't started and warmed up. The reason for this low rating review has to do with the return on our second trip. On arrival at JFK, I called the toll free number on my claim ticket after having collected our luggage. I received instructions from a spanish speaking woman who spoke very poor english and had a very thick accent. Her instructions were difficult to understand and I had to have her repeat them three times in order to determine where we were to meet the shuttle van. After waiting 25 minutes outside, we called again and were told that the van was 3 minutes away. We then received a call back 5 minutes later asking us to confirm the claim check number and were told the van would be there shortly. After a total of 45 minutes standing at the pick up area, a van full of passengers stopped to pick us up. We had to climb over luggage on the floor. Our children needed to sit on each other's laps due to the lack of seating. I stood amongst the luggage balancing myself and the suitcases around me so that they wouldn't fall into the other passengers. When I arrived at the office for payment, I explained the poor experience we had just had to a desk agent who couldn't have cared less about it. She explained to me that they only had two shuttle vans and one of their drivers went home ill. When I asked her how they expected to service a large international airport such as JFK with two shuttle vans, she ignored my question and proceeded to take my money. I then calmly explained to her that I watched seven (7) "The Parking Spot" shuttle vans go by us at the terminal in the time it took for one Smart Park shuttle to arrive, and that I would no longer be parking at Smart Park. Her response was to call on the next customer for payment. Think about this when you choose parking at JFK: 1. the least expensive option is not always the best option. Pay a few dollars more so that your re-entry from vacation is not ruined by the company you park your car with. 2. park with the company that uses the extra dollar or two you pay to invest in vans so that your wait at the terminal is kept to a minimum 3. park with a company that understands what customer service is - or better yet, what good customer service is. We all understand that sometimes things don't go smoothly and customers can be inconvenienced. When that does happen, employees should be trained to deal with the situation and make it right. Use of low cost, inexperienced and careless labor doesn't cut it. 4. Don't consider parking at Smart Park until there are some reviews that follow this one that demonstrate they've got their act together.
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Posted April 17th, 2012
Shrikant M.
The lady kept talkin on the phone instead of helping me. Tried to charge me twice since she was not paying attentions. very unprofessional since most of the talk appearted to be of personal nature. Car also got very dirty with in two days of parking. Not sure why.
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Posted April 11th, 2012
John P.
All is wonderful with this service, but it may help to better designate pick up areas at the airport. Its a big airport and being told to go to outside "Terminal 4" just doesnt work so well! Otherwise, great and convenient service
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Posted April 10th, 2012
Kevin T.
Pleasantly surprised by very prompt pick up time and car was ready by the time we arrived to the parking lot. Overall very satisfied with service. Will use again. Thank you!
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Posted December 15th, 2011
Paul N.
a little better printable map of the area
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Posted November 21st, 2011
Dolcie R.
none
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Posted November 16th, 2011
Leslie H.
In the past I've used Avistar. Nothing was lost in the switch to Smart Park. Smart Park JFK is top notch. I've already recommended them to two friends.
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Posted October 26th, 2011
David Cantor.
My wife and I used SmartPark in January 2011. We had an excellent experience!! Service for drop-off and pick-up was prompt and courteous!! We will be using them again for our trip this year.
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Posted September 15th, 2011
Lori L.
The shuttle drivers and staff were very professional. However the dispatcher we encountered when calling for a pick up at the airport was very rude.
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Posted September 12th, 2011
Stuart Z.
This is the first time that i used smartpark and the last. when i arrived at the airport and called them to pick me up the line was busy for 5 minutes. i have used many offsite parking facilities and never once received a busy signal. Also, my wait for hte shuttle was about 30 minites which is unaccepatble.
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Posted September 4th, 2011
Amrit S.
SmartPark JFK is excellent. This is based on our experience previously with them during the big snow storm last Dec 2010 when JFK was shut down. We were trying to catch a flight out to SFO. We were able to make it back to our vehicle thanks to the SmartPark shuttle (only ones that were running despite the weather) (not even the airport's own transport services were running).
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Posted August 24th, 2011
David Z.
Directions to SmartPark were incorrect. We never could find the place, even with GPS. Called them, but they couldn't provide local directions either. We ended up parking at Avistar.
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Posted July 21st, 2011
Nathaniel M.
dropping my car off & picking it us was effortless. the shuttle was prompt in pick up & drop off. this is my third time using this lot & i will use it again.
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Posted May 30th, 2011
Judith Z.
the coffee was a nice and welcome touch to help keep me awake on the drive home after an all nighter in the air -- thanks!
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Posted May 29th, 2011
Jay S.
It would be best if the GPS coordinate locations for each lot be published on the web. My GPS couldn't find the one for JFK and I could only approximate the location. Otherwise excellent service. Used it before and will again.
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Posted May 7th, 2011
Shankar G.
Good experience - very fast getting in and out of the parking lot... neat parking lot - car in good condition and courteous staff. Thanks.. will use this again.
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Posted May 5th, 2011
Richard J.
Great service: shuttle arrived at airport about 5 minutes after calling and my car was waiting in front under the canopy when I arrived. Would definitely use this lot again.
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Posted May 1st, 2011
Terri M.
I was very impressed with entire process. Would definitely use again.
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Posted April 26th, 2011
Joel W.
The service was excellent. The staff (drivers, attendants and cahsier) were helpful and friendly.
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Posted April 25th, 2011
Hillard S.
Your address does not show up exactly on my GPS. It got me close enough to see your lot, but I had to cross the highway. Annoying, but not a big deal. Probably a GPS issue.
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Posted April 24th, 2011
John A.
I have a smart car. A discount for a small car would be a good idea.
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Posted April 19th, 2011
Sandra H.
When we were leaving the attendant was very helpful and friendly. However, when we returned the attendant that picked us up at the terminal did not get out of the shuttle to help with our luggage and was not cordial at all. Another family was struggling to load their luggage while holding to two small kids and he sat there for a few minutes and then finally got up and helped lift the bags onton the shuttle. If I had not had such a positive experience when we first arrived at the lot I would have been inclined not to use your services again. But since it appeared to be the one guy I just did not tip him and was going to call to report if I didn't get this survey. Thanks for asking for my input.
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Posted March 1st, 2011
Monika S.
Service was great! Finding this place was a bit hard because GPS tells you the address is something it's not, so verbal directions emailed upon reservation might help? But I found it in the end :)
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Posted February 28th, 2011
Thomas H.
Outbound was fine. The return was a disaster - I will NEVER use SMARTPARK again!! It took 30 minutes before they answered my telephone call that I had arrived and required a pick-up; another 20 minutes for them to pick up my familly and me; then 40 minutes MORE for them to find my car in the lot. A TOTAL DISASTER - HORRIBLE SERVICE!!! I have already started telling freinds and familly to never use this SmartPark at JFK.
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Posted February 17th, 2011
Kathleen I.
It took ONE HOUR to get from the airport to my car. Unacceptable.
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Posted February 9th, 2011
Thomas S.
Excellent service. The shuttle bus to take me back to my car arrived within five minutes of my calling. My car was ready to go upon my arrival at the parking lot. I would have been in and out in less then 3 minutes if I didn't stop for a cup of FREE fresh brewed coffee. Excellent service. Thank you.
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Posted February 6th, 2011
Sarita L.
Very good! We will definately park our car there again.
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Posted January 29th, 2011
Robert D.
We returned the next morning after a MAJOR (20") snowstorm, so our car was buried under snow and it took 55 minutes for them to get it to us. They worked hard to take care of arrivals and departures but perhaps they should have had the car clear as they had the time of our return and it was marked on the parking tag.
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Posted January 15th, 2011
Frank O.
Had to wait at the terminal for 30 minutes. It took three phone calls with responses like "you just missed one", "it is our change of shift" that I don't care about. And after the wait it was a roundabout every terminal at JFK until the radio dispatcher said another pick up at terminal 8.
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Posted January 8th, 2011
Jose F.
The shuttle was very cold, broke down on the way to the airport, the driver was on the phone trying to call for help and we almost got into an accident and it took 45 min to get to the airport and he did not even dropped us off at the departures.
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Posted January 1st, 2011
Myra V.
Your driver was very helpful. I got lost getting to you and was fearful that I would never find the place. I do not use a GPS.
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Posted December 31st, 2010
Anthony C.
Will never use smartpark jfk again. Poorly run, no time sensivity, only interested in the parking fee and not in customer service. They are not equipted/staffed for any kind of crowd at all
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Posted December 28th, 2010
G P.
Travel is stressful. Music in the shuttle bus should be played at a low volume, preferably a news station or something soothing, instead of rap. Otherwise, perfect!
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Posted April 3rd, 2010
Janet G.
When we arrived things were very backed up. Once we got on the shuttle, we had to wait 20 minutes before leaving for airport (in an overstuffed shuttle), making for 30 minutes total before we got on the road. We were extremely unhappy. The way back
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Posted March 31st, 2010
Peggy B.
Loved the experience...worked like clockwork - no muss/no fuss - easy! Thank you...
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Posted March 30th, 2010
Andre R.
Prompt convenient and polite people totally good experience.
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Posted March 19th, 2010
Jack A.
We had to wait more than a reasonable amount of time, while 2 of your competitor's vans passed. The girl who answered the phone when we called for the pickup did was not very courteous. She should realize we are calling from a cell phone outside whe
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Posted February 19th, 2010
David G.
DIRECTIONS: Alll 3 sets of directions (from NY, from CT,...) are merged into one VERY long paragraph - this is virtually impossible to read. Also there are NO printed directions FROM your location back to thehighway. This made it tough to get home.
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Posted February 9th, 2010
Errol Y.
The parking staff was extremely courteous. I was alerted that my front license plate was loose and, to my pleasant surprise, they fixed it while I was away! I am definitely parking here again!
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Posted January 5th, 2010
Rosemarie G.
There should be some kind of number system or more attention paid to the order in which customers arrive at the parking lot. Even though I was the first to get there at 4 am I was not on the first shuttle that arrived at the lot to take customers to
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Posted January 3rd, 2010
James H.
This was nthe first time using this type of service. I was impressed by the ease and efficiency of the operation from the on line reservation, check-in, shuttle service to and from the airport and the courteous staff. I will definitely use your ser
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Posted January 1st, 2010
Mike W.
location, valet, shuttle, security, and price are important for parking selection
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Posted December 10th, 2009
Paul N.
a call back to let you know that your shuttle is on its way to reassure yourself that you called the right number and you are waiting in the correct assigned area
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Posted December 8th, 2009
Keith M.
I was pleased with the service.
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Posted December 7th, 2009
Marion S.
directions were very confusing - parking attendents outside were great - inside - alittle short and rude - i ended up getting the wrong receipt and feeling rushed to get out didn't recognize it until i was on the highway going home - so i ended up ov
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Posted December 6th, 2009
Jonathan K.
The directions provided by Mapquest were incorrect; they had me looking on the north side of the divided highway, and the parking lot is on the south side. Much frustration and anxiety. I was lucky to stumble upon it as I was heading back to the ai
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Posted December 2nd, 2009
Debora M.
Shabana that coordinates all transportation does an exceptional job. Our shuttle arrived within 7 min. This was a Monday evening prime time 5pm and I expected to wait. When we arrived at the lot our car was waiting by the door. Shabana processed
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Posted December 1st, 2009
Michael L. C.
It would be good to have the flight itinerary provided to you by the customer, as well any changes made later in the trip by the customer. In this manner you could verify Terminal info you would already have for the customer's shuttle pick up with th
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Posted November 30th, 2009
Stephen R S.
The drivers and the parking attend where great.
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Posted November 17th, 2009
Lee A.
once i have landed the ordeal of travelling is not over, it's not over until i get home. we were picked up by the shuttle in less than five minutes, and the staff could not have n been more pleasant...i will recommend jfk park which is what you shou
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Posted November 15th, 2009
BEVINAHALLY H.
Parking, shuttle service were very good. Price was competitive. Highly recommend SMART parking at JFK.
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Posted November 10th, 2009
Nancy H.
Great experience and we will be using SmartPark JFK again!
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Posted November 10th, 2009
JEE LIN T.
Car was returned dirty due to weather elements. Could have provided value-added services such as a car shower before collection. Otherwise this parking service is good value for money.
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Posted November 8th, 2009
Joann S.
We called after we got our luggage as requested. We then waited in the cold for 40 minutes to be picked up. That is way too long for a wait.
Arrival Info:
As you pull into our facility you will be greeted by an attendant who will check you in, carry your luggage, and escort you to one of our new shuttles that will transport you to your departure terminal in minutes. Effective 4/1/13 the Port Authority of New York & New Jersey has required All off site Airport parking operators to pay a privilege fee. We are collecting a $.75 per day fee to be paid directly to the Port Authority of New York & New Jersey. We apologize for this added expense and inconvenience.
Airport Transportation:
Frequent Shuttle Service and Luggage Assistance 24 hours - 7 days a week.
Operation Hours:
Open 24 hours.
Additional Information:
SmartPark JFK give you great customer service at very competitive prices. SmartPark offer a complimentary free shuttle service to all JFK terminals with luggage assistance available 24 hours - 7 days a week. SmartPark's polite and courteous staff are always available to provide assistance. As you pull into our facility you will be greeted by an attendant who will check you in, carry your luggage, and escort you to one of our new shuttles that will transport you to your departure terminal at JFK in minutes. For your return journey please call 877-JFK-PARK and you will be directed where to meet shuttle bus.
