Distance from airport: 7.3 miles
Off-Airport Parkers may park in any unreserved parking space. In order to ride the airport shuttle, you must show your valid parking voucher to the shuttle driver.
The shuttle picks up at the front of the hotel every 30 minutes at the top and bottom of the hour, from 7am to 10pm. From 10pm to 7am, if you are at the Hotel, please ask the front desk to request service for you. From 10pm to 7am, if you are at the airport requesting return service to the Hotel, please call the Hotel to request a pick-up.
24 Hours / 7 Days per Week
The Sheraton Reston, Washington, offers very competitive parking rates for Dulles International Airport as well as a regular and reliable shuttle to take passengers to the airport terminals. Reservations made here on AirportParkingReservations.com are guaranteed and can be secured for the equivalent of just a days parking.
They said that the shuttle runs every 30 minutes, but it didn't. I called for pickup at 12:05 PM, and was told that they would be there in 15 minutes, but they didn't arrive until 12:45 PM. It took 40 minutes.
Good value. Shuttle from lot to airport was efficient and timely.
The shuttle service from a hotel was poorly managed. So my family had to wait for 45 minutes for the shuttle from 1:30 am to 2:15 am. They really need to improve the shuttle service.
First time user. Good value compared to options but the lot is in the rear of the hotel and there is no security visible. Waited about 10 minutes for shuttle on arrival to hotel then around 30 minutes on the return trip from airport.
Used the service for the first time. The outbound appeared non-eventful. The driver dropped us at the departure level, which was nice. I saw broken glass pieces in the parking lot which was not a good sign. The waiting for returning from the airport to the hotel was around 30 minutes or so.
Although the website stated shuttle service started at 7am, the driver was available at 6:30am to take me to the airport. I was unaware, the stop at which the driver drops you off is the same stop you have to go to upon return. It would have been nice if the driver would have stated where to pick up the shuttle for the return. The return shuttle does not pick up from the airport on the hour/half hour. It is 20 and 50 mins after the hour for the pick up times at the airport.
This was the first time I have used this method of parking and transportation to and from the airport. It was amazing, and the staff at the hotel was extremely helpful and pleasant. Very smooth and easy.
Originally we were told that the shuttle leaves every half hour. When returning from our trip, we called the hotel and they said that it was only going every hour and we had just missed the latest shuttle and had to wait another hour. Given the mixed messages, this was pretty frustrating. Also, the phone number on our receipt was incorrect, so we had to go to the Traveler's aid station in Dulles to find an updated number. If they hadn't been open, I don't know what we would have done since the staff didn't tell us where to be picked up, they said just to wait till we returned and then they'd tell us. Overall, this was cheaper than parking elsewhere. However, the long wait and mixed messages were quite frustrating.
Overall, an okay experience. Great price. Pickup/dropoff not great. The shuttle service said they left every half hour and we waited that long to get to the airport. We weren't instructed where to wait when returning, as they said they'd let us know when we flew in. When got back from our trip to DC, the phone number on our receipt wasn't right, and we had to find the number from staff at Dulles. Once we called, the staff said that we had missed the last shuttle and had to wait a whole hour for the next one. I mentioned that earlier they had said it was every half hour. Apparently it depended on who you talked to. For the price, this was good. The miscommunication was a little more frustrating through, and I'd want to clarify a few things prior to leaving if I was to do this again.
The procedure for dropping off the car was not clear. The Sheraton Reston has no gated parking lot. It requires parking going to reception and filling out another tag/form to hang in car and just leaving car anywhere in rear parking. On departure the shuttle was fine, leaves every half hour, i could live with that. On return, Jan 1, I was outside @ 9:32 and no shuttle came by. I assumed I missed the 9:30 so waited till 10. At 10:08 called hotel and was advised a shuttle would leave then. I got picked up 10:28. roughly one hour to get a shuttle. Terrible service. Driver was not impressive, only said holiday schedule and shuttle running on the hour, which is again false by my experience. He did not even get out of seat to help load any luggage. So will never repeat the experience at this hotel/parking and might rethink using your services. Will see.
I had to call to be pickup by the shuttle.
Sheraton Hotel parking service is very responsible and considerate. The reception and drivers are very nice
The wait to get to the airport was easy as there were four shuttles just waiting for people to get on and go. The wait from the airport was not so easy. The shuttle did not show up every half hour automatically as our wait spanned more than a half hour. We did call to make sure that the shuttle was on its way, and I believe the shuttle driver only left once we called.
We will use this service again!
I would use you guys again
Could've been clearer where to stand outside the airport for return shuttle. I waited quite a while for that return shuttle, also (midday, midweek). Also, the area where we should park wasn't crystal clear, as they share the complex with offices and another hotel.
parking lot is not covered, neither fenced. actually it's open parking lot in the rear of the hotel, as you would a regular hotel's guest. Waiting for the shuttle on the way back from airport took over 1 hour (at 1pm). Compare to parking cost, the parking is satisfactory.
Let customers know ahead of time where the Reston Sheraton Shuttle drops its guests at the airport. Its useless to see a sign saying add 15 minutes to your travel time when you're already on the shuttle
Almost missed my flight because there was no shuttle! I asked the front desk and was told a shuttle was coming but 45 mins later, still nothing. Made it to the gate as they were about to shut the doors only because there was no line at security.
I was told the shuttle left 2H at :15 and :45. It showed up at 11:30 pm. There was no apology or even recognition of them being late. They then decided to wait until 11:45 to leave and didn't actually tell us. I'll pay the dollar more.