Sheraton Pentagon City Hotel - Reagan Airport DCA

900 South Orme Street , Arlington, Virginia 22204

(484 reviews)

Distance from airport: 3.3 miles

Avg Shuttle Wait Time

5 - 10 minutes

  • Sheraton Pentagon City Hotel DCA Logo
  • Distance from the Airport3.3 miles
  • Ratings1242
  • DirectionsClick Here

Overall Rating

4.4

484 Reviews

Reserve

Choose parking option

  • Indoor

  • Days

    X
  • Special Feature

    • Free Cancellations
  • Price

    $700per day
  • RESERVE

*Airport Access Fee - 10.00%

Details

Parking Options & Amenities

  • Car Care
  • Car Wash
  • Curbside
  • Customer Restrooms
  • Exterior Fence
  • Free Coffee
  • Free Newspaper
  • Handicap
  • Open 24 Hours
  • Security Cameras
  • Self Park
  • Valet

Arrival Info:

Pull your vehicle on the front ramp and proceed to the front desk in the hotel. Present your confirmation and Pay for parking upfront and receive a hang tag as well as your exit pass from the front desk agent. Park your vehicle in the garage and enjoy our short shuttle ride to the airport. Shuttle hours are 5AM to 12AM, every 30 minutes. Please Note: There are two Sheraton locations partnered with AirportParkingReservations.com. Be sure to report to Sheraton Pentagon City Hotel at 900 South Orme Street.

Airport Transportation

Shuttle Service: If you are flying into Ronald Reagan National Airport, we provide complimentary shuttle service every 30 minutes from 5 AM until 12AM.

Operation Hours

Open 24 hours. Shuttles run from 5AM to 12AM, every 30 minutes.

Additional Information

Sheraton Pentagon City Hotel (formerly Sheraton National Hotel) offers very competitive rates for parking close to Washington Regan Airport. The parking garage is safe, secure and well lit and open 24 hours a day. If you are flying into Ronald Reagan National Airport, Sheraton Pentagon City Hotel will provide a complimentary shuttle service every 30 minutes from 5 AM until 12AM. On arrival please pull your vehicle on the front ramp and proceed to the front desk in the hotel. Present your confirmation and pay for parking upfront and receive a hang tag as well as your exit pass from the front desk agent. Park your vehicle in the garage and enjoy our short shuttle ride to the airport. When you return please wait for the Sheraton Pentagon City Hotel Shuttle at Terminal A (old terminal) or door #5 or #9.

Reviews

Breakdowns based on 1242 ratings

WRITE A REVIEW
  • Overall Rating

    4.4

    • 751
    • 316
    • 101
    • 38
    • 37

1-20 of 484 Reviews

  • Sandra D. August 24th, 2016

    verified customer

    Very simple process. Everything went smoothly with no issues. We paid at front desk, parked, and got on shuttle to DCA within 15 minutes at most. Shuttles to airport are supposed to leave on the hour and half hour. Our left at 10am on the dot. Upon return, only confusion was that hotels recorded message about where to catch shuttle back to hotel was inaccurate. It stated the shuttle only went to terminal A. Spoke to front desk to confirm shuttle does pick up at terminal C, where we were waiting. Return shuttle supposed to run every half hour on the 15s. Our showed up at 3:45pm on the dot again. We did have to wait 20 minutes, but that was just how it timed out. When got back to hotel, it took 1 minute to get the card to exit the parking garage from the front desk. The savings warranted the wait. Both shuttle drivers and front desk staff were very friendly and helpful. Definitely would go there again.

  • Mark Henry W. August 22nd, 2016

    verified customer

    Shuttle driver inattentive - did not completely stop at airport pickup area after I had been waiting for over a half hour, although he did drive past it once (empty) somewhat slowly. My efforts to flag him down were ignored. Then I had to wait 45 minutes for the next shuttle to finally arrive. This is the second time this has happened to me with this hotel's shuttle service. From when I first stepped onto the airport curbside waiting area to the time I reached the hotel, it ended up taking more than an hour and a half in total time. The weather was decent and the traffic was not heavy during that interval.

  • Xuejun Z. August 22nd, 2016

    verified customer

    Very good service. The shuttles are also puntual, easy to find parking spaces.

  • Tracey M. August 19th, 2016

    verified customer

    The service was excellent. My vehicle is my baby and I honestly didn't worry about the car during my vacation due to the process and accommodations available. The shuttle and was convenient and prompt going and coming. Overall the experience was excellent on all levels. Thank You!

  • Mohammed C. August 18th, 2016

    verified customer

    When came back to hotel to pick up car, the receptionist guy was pretty slow and asked for proof of payment. I had to go back in the car at night to pickup paper work. He should have had paid payment info in the system. Shuttle driver didn't even bother to pick up luggage, we had to carry and placed in the front of the vehicle

  • Donald G. August 17th, 2016

    verified customer

    I have parked at the Sheraton probably five or six times over the course of the past five or six years. While the staff is generally courteous and capable, and the parking conditions are more than adequate, I experienced--for the second time--an inappropriately long wait time for shuttle pick-up. Despite the fact that shuttles are supposed to show up at a designated waiting area at Reagan Airport every 30 minutes, I had to wait almost two hours for a shuttle this past June. Once I arrived at the designated pick-up spot, I did not leave. The first scheduled shuttle did not arrive, so I waited half an hour for the next. The second one did not arrive, so I called the hotel to find out what the problem was. The phone system added to the frustration, as I was bounced from pre-recorded message to pre-recorded message, even when I tried different extensions and call options. When I finally got through, I was told the next shuttle should be arriving soon. That shuttle did not arrive, and I called back. After encountering technical problems trying to get a live attendant on the line again, I was told that the driver would come in the next ten minutes. Fifteen minutes later, he showed up. This was not the first time this happened to me; it occurred two years ago, with similar wait times and contact challenges. I was at the correct pickup spot, and I never left, so there was no chance that I missed seeing the shuttle when it was supposed to arrive. I assumed that two years ago, the problem was a fluke; this year, I realized it wasn't. I spoke to the hotel manager immediately, and he promised to look into it and get back to me within the next five business days, regarding how the issue would be resolved. A full week later, I had not heard back. I called, and again, I was told the manager would get back to me shortly with some resolution. He contacted me a couple of days later and removed the cost of a few days' parking from my bill as a result of the inconvenience. I was satisfied with that, and the manager was attentive when I spoke with him, but no explanation was given for why the shuttle did not arrive as schedule. If they need to change their policy and require that customers call them upon arrival for pickup, then they need to do so. Despite the resolution, it is unlikely that I will use that facility again, as there are others equally convenient for the same price--some of which I saw picking up their passengers regularly and repeatedly while I waited and waited.

  • CELIA B. August 17th, 2016

    verified customer

    Parking shuttle staff helped me with my luggage (two large suitcases) for my departure and return. In all cases, they were very attentive and concerned that my needs were met. This was my first time using hotel parking, and I will do it again.

  • Judy B. August 16th, 2016

    verified customer

    Cover parking, if you have a big and tall vehicle - it doesn't fit. Well lit, easy to park. Hotel staff at the moment was good, and explained the process. A pitty shuttle is every 30 minutes.

  • Catherine K. August 11th, 2016

    verified customer

    We did not have to show a ticket of any sort to leave the parking lot so I feel we could of paid the same for one day or 2 weeks.

  • Kevin C. August 8th, 2016

    verified customer

    The shuttle took a long time to show up. When I tried to board the shuttle it was difficult to sit down since everyone had their bags with them - instead of putting them in the rear of the vehicle. I heard other passengers complaining that the driver did not offer to put their luggage in th eback.

  • Alan Z. August 8th, 2016

    verified customer

    A couple of minor complaints. Phone message says to wait for the shuttle at door 5 or 9. The hotel shuttle stop is at door 4. Also, it is supposed to pick up at 0:15 and 0:45 of each hour. I arrived at the stop at 6:36, but was not picked up until 7:12. Everyone was courteous and helpful.

  • Angel G. August 7th, 2016

    verified customer

    The parking systems is really easy, is the best price, and safe shuttle...

  • Kathryn R. August 6th, 2016

    verified customer

    I have recommended this service and Sheraton lot to all my coworkers. Cheaper than a one way cab ride from work to airport.

  • Carmine C. August 5th, 2016

    verified customer

    The Sheraton Pentagon City pickup service at Reagan National was very poor. We waited over an hour, from 10 minutes before 6 'til 5 minutes before 7pm; the driver said there was lots of traffic. Not so; no other hotel van had a problem.

  • Daniel C. August 5th, 2016

    verified customer

    Access was easy from 395 but knowing the details from exit 8a on would have been helpful for my first time visit I was able to recover from a missed turn and later was surprised that the lobby was between buildings. The return shuttle was late in arriving at the airport.

  • SADEQUR C. August 5th, 2016

    verified customer

    Shuttle pick up from the airport should be on time. when people come back usually tired that makes it hard to wait when the shuttle is late. In my case, it was late by half an hour.

  • Sharon S. August 3rd, 2016

    verified customer

    Really not happy with the fact that they don't run an airport shuttle until 5 AM when my flight boarded at 5:30 and I had to call a cab for $15 to get me there. Then the shuttle wait was 45 minutes long coming home. Would not use them again. The people were very nice but that doesn't help much.

  • Christine O. July 30th, 2016

    verified customer

    Courteous, efficient service

  • Wanda B. July 30th, 2016

    verified customer

    I waited an hour for the shuttle

  • Stacey G. July 27th, 2016

    verified customer

    the overall experience starting from making the reservation to leaving the garage was easy and positive. The Sheraton needs to work on the pick-up and driver customer service.

1-20 of 484 Results