Sheraton National Hotel - Reagan Airport DCA
| 1, Was the shuttle service prompt? | |
| 2, Were the attendants courteous? | |
| 3, Was the parking lot in good shape? | |
| 4, Was the parking lot hard to find? |
| Product Type | Daily Rate | Weekly Rate | Monthly Rate | |
|---|---|---|---|---|
| Indoor | $7.70 | $46.00 | n/a | Book Now |
Sheraton National Hotel Reviews (60 Total)
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Posted April 17th, 2012
Michelle R.
Because there are so many Sheraton hotels in this area, the drivers should have been more helpful in explaining which shuttle bus we needed to take back to the exact hotel where our car was located.
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Posted April 11th, 2012
Cynthia T.
Had a great experience and will definitely use this service again!
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Posted March 25th, 2012
Joseph.
Things ran smoothly overall with the shuttle leaving promptly and picking me up only about 3 minutes late. The shuttle attendant to the airport was not real friendly while the shuttle attendant that picked me up at the airport was extremely friendly and courteous. The front desk staff is always exceptional. Biggest downside is the frequency of the shuttle because it only runs every 30 minutes whereas many of the other lots have shuttles that run during peak hours either every 15 or 20 minutes. Really wish they would improve frequency because it seems like I always wind up missing the previous shuttle by 5 or 10 minutes and then have to wait 20 -25 minutes. Thus for individuals who do not like waiting for long periods for a shuttle I would recommend choosing a different hotel that offers more frequent service.
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Posted March 19th, 2012
Joseph.
The shuttle was prompt upon departure again but unfortunately we finished collecting our bags around 4:45 and the shuttle wasn't supposed to arrive until 5:10 thus we had to wait which was frustrating but then the shuttle was also 10 minutes late to pick us up. Not as bad as last time but still not perfect. To add insult to injury even though the parking garage is covered my car was covered in debris that looked like it came from construction. This is aggravating considering I chose this location because it was an indoor location and expected my car to remain clean. Overall an okay experience but must say that the Marriott Crystal City is a far superior location from frequency of shuttle to promptness of shuttle.
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Posted February 25th, 2012
Joseph.
The front desk staff were friendly and courteous and the shuttle did leave promptly every 30 minutes from the hotel to the airport. On the other hand, when I arrived back at the airport and called I was told the next shuttle would be there in 10 minutes. I waited at the hotel bus stop for 30 minutes before phoning the hotel again and was told that no one was waiting at the stop. Wound up waiting for almost 50 minutes for the shuttle. This was an extremely poor experience but at least the front desk offered to pay for a cab if I wanted but thinking the shuttle would arrive in about 5-10 minutes as promised on that 2nd phone call, I continued to wait. You live and you learn.
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Posted December 13th, 2011
Benjamin S.
Cheapest option available, helpful staff, very satisfied with experience.
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Posted December 2nd, 2011
Ann K.
I felt very comfotable using this lot. This was the third time I have parked here.
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Posted December 2nd, 2011
Eugene W.
Actually traveled over the 2011 Thanksgiving holiday not really expecting the level of promptness, courtesy, and availability of hosts and the shuttle drivers... on the way to the airport. Upon returning, I was a little difficult having to locate where the shuttle was and once we found them we were able to get back fairly promptly. Even got our flight cancelled, no fault of ours and the desk clerk understood our troubles and took care of the 1 day over we were. I'd use them again if I fly out of DCA again.
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Posted November 9th, 2011
Sharon D.
Our arrival was delayed until 12:30 a.m. When we called about the shuttle the hotel clerk rather rudely informed us the shuttle quit running at 12:15 as it is not a 24 hour shuttle. We understand that but she certainly could have been more pleasant. Otherwise, the experience was positive and we will certainly plan to use this service again.
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Posted October 2nd, 2011
Nick C.
I will be traveling to the same destination in March, 2012 and will use your parking service at that time. I found it very convenient and quite assuring in meeting my air travel needs.
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Posted September 29th, 2011
Charles R.
The shuttle from the hotel left several minutes late.
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Posted September 16th, 2011
Melba H.
I would use and recommend the Sheraton National hotel parking garage in Arlington, Va. again in the future. It was close, loved the shuttle service and above all - very reasonably priced!
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Posted August 28th, 2011
Chern L.
First time customer. I will definitely use this service again.
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Posted August 19th, 2011
Brian C.
Only problem was that the shuttle was too full to return to the garage and ended up paying a cab to get me back to the hotel garage.
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Posted August 19th, 2011
Phyllis C.
I had stopped flying out of Reagan because I could not find affordable parking. The Sheraton National lot is WONDERFUL!! Now, I have the option of Reagan and BWI. Thank You!!
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Posted August 19th, 2011
Srinivasa K.
good
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Posted August 17th, 2011
William B.
The shuttle was 15 minutes late picking up from DCA, and we almost didn't fit when it did arrive so almost had to take a cab, which would have negated the cost savings of parking off-airport.
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Posted August 7th, 2011
Zaneta J.
Everything was perfect until we had issues leaving the hotel property. The guardrail malfunctioned so we had to wait an additional 20-30 minutes until an attendent showed up to let us out from the parking garage. Other than that, everything was smooth sailing from beginning to end.
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Posted August 2nd, 2011
Florentia S.
It is imperative to ask whether your customers are waiting at the old national airport or the new wing of the airport in order to not have the shuttle bus drive pass the customer(s) as well as not have them waiting for the shuttle bus more than an hour to be picked up and driven to your hotel after their flight.
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Posted July 8th, 2011
Daniel A.
This was the first time I used the airport parking at the Sheraton National in Arlington, Va. I was very pleased with the experience and will definately use this facility again
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Posted July 6th, 2011
Lynnette B.
The 1st driver on 7/2 did not put the A/C on for the passengers until he got in the van. It was 90 degrees outside! The 2nd driver was late but that was only due to rushhour traffic. He was very nice. I reserved the space until 7pm on 7/5, however, I was locked out of the exit as the ticket expired at 5pm and had to repark my car and go back inside.
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Posted July 2nd, 2011
Karly G.
The Sheraton was great for parking my vehicle long term for two weeks while my family and I visited Washington DC! We actually didn't fly out of town but stayed at a hotel in downtown Washington DC near the National Mall. I refused to pay my hotels rates to park ($38 per night). So, I checked into my hotel and dropped off my bags. Then I drove to the Sheraton in VA and parked my truck. I boarded their brihgt red colored courtesy van to the Pentagon City Mall. I then caught the metro into downtown DC right back to my hotel I was staying. It was a sinch!! On top of the fact I saved overall $455 ($532 total to park at Marriott and only $77 total to park at the Sheraton). I used the metro the whole time I was in DC. I don't believe the Shraton offered "anytime in and out" service like available at the hotel in which I stayed, but we simply planned our trip to not have to use my vehilce at all. It worked out GREAT and the metro was easy!! I brought with me the receipt of deposit and fee I had paid to the Airport Parking service (like they instructed) and that amount was applied off the balance I owed. It was easy as pie to check in and just as easy to get it out! The lot was underground, and clean. I felt safe leaving my truck there and the video surveillance at the exit brought me comfort, too. I highly recommend this lot!
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Posted June 30th, 2011
Karen M.
Upon arrival back to DCA on 6-28-2011, there was some confusion. I was unaware that there were 3 Sheraton Hotels in DC near airport. I did not have my paperwork only my ticket claim for getting out of parking garage. I did not know that it was Arlington location. That piece of information would have been nice to ahead of time. If it were printed on claim ticket or someone at counter would have reminded of the Arlington location. Other than that issue, we will use your service again when traveling out of DCA. Thank you.
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Posted June 26th, 2011
Bernard J.
Could not have benn happier!!! Had left car lights they came out in 5 min and gave me a jump with out charging me!!! Nice people very professional. Thanks for everything. Will use everytime I fly
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Posted June 12th, 2011
Latoya A.
I use this parking service often, this was by far the worst experience. The shuttle service was completely inadequate. When I arrived at the hotel I had to wait almost 30 minutes to be taken to the airport. When I returned I waited outside the shuttle never showed. I called the hotel, they told me to stand near door 5 and the shuttle would come in 15 minutes. It took 1.5 hours to get the return shuttle.
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Posted June 6th, 2011
Roger B.
We love parking at the Sheaton National. This is a great service.
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Posted June 2nd, 2011
Jennifer K.
The shuttle there was perfect, but the shuttle back was not. My flight landed at 11:24pm and I was at the transportation spot at 11:40pm. The shuttle came at 11:54pm and paused - I got up, looked at him, and walked to the curb - and then he kept going. I thought he may be just pulling up and so I walked toward that direction and he just kept going. So then I ended up having to take a cab b/c I knew they stopped running at midnight. And then that expierence took forever and was horrible.
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Posted June 1st, 2011
ERICKA D.
Gaddish at the Sheraton Crystal City location provided me with exceptional service. He went over and above to take care of needs. I was dropped off at the wrong hotel and he made sure I got to the correxct hotel in a timely manner. I will definitely use this parking service once again.
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Posted May 18th, 2011
Melissa A.
I would have preferred it if our driver had not been using a hand held cell phone the entire drive. I don't know the laws in DC, but in our state, using a hand held phone while driving is against the law. No problem with him being on the phone, just rather him use a different type for safety.
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Posted May 4th, 2011
James P.
Pick up from airport was about 40 minutes.
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Posted May 2nd, 2011
Kay H.
I used the Sheraton National parking facility - everything was excellent - I would definitely do this again.
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Posted April 6th, 2011
Carlos H.
Long proceess to check in, stub to check out did not work at gate and my car was mess due to a flowers from a tree adjacent to the parking spot.
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Posted March 27th, 2011
William M.
very pleased. will do again.
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Posted February 13th, 2011
Daniel H.
I used GPS to get there, but the satellite reception in DC is terrible which is not their fault. Other than that everything went very smoothly & I have no complaints. Would definitely use them again.
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Posted February 11th, 2011
Reynaud S.
I was extremely please with the parking lot facility. It was the first time using this facility and I was concerned that it would not live up to the advertised promises. However, the facility was nicer than expected, the shuttles were right on time and the price reasonable. The experience exceeded my expectations.
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Posted February 6th, 2011
James L.
Shearaton National was a great location & service was superb. I would recommend to anyone traveling out of DCA.
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Posted January 20th, 2011
Toimu R.
I work in DC M-F but live 1,500 miles away and travel home practically every weekend...thus, this service is definitely a great option for parking.
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Posted January 13th, 2011
Rosa C.
everything was easy enough for me to travel and my car was take care good while I was traveling. Thank You!
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Posted January 11th, 2011
Lucas S.
Great service!
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Posted January 2nd, 2011
Jeffrey I.
Great price and service. Simple to use and convenient.
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Posted December 31st, 2010
Kai Dee C.
Add contact numbers for each parking facility on the reservation confirmation and the parking ticket for easy inquiry.
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Posted December 27th, 2010
Roger B.
This was the first time we used the park and ride and were impressed. We had a small glitch getting out of the garage as our ticket did not work,but we intend to use when we travel once again.
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Posted June 29th, 2010
Renita E.
When I returned and called the shuttle, I was told it would be there at one time and it did not come. I then saw the shuttle passing by and called in to say that the shuttle was a different shuttle that was going to pick up the airline crew. Then t
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Posted June 28th, 2010
William M.
The parking garage was clean and the people were very courteous. I would recommend the Sheraton National to anyone.
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Posted June 28th, 2010
Jennifer B.
this experience was thoroughly horrible, i will never use it again. from a lengthy in -processing, to narrow little parking places to not picking me up when i returned and rude help, awful, awful, awful, never again.
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Posted June 26th, 2010
Marsha M.
Thanks--hotel was easy to find. Nice place to park and service was good.
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Posted June 17th, 2010
Anita R W.
kind courteous srivers nice area close to airport at a bad time for us a great attitude on the part of the people
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Posted June 17th, 2010
Harry G.
I felt the service was extremely good and I would recommend it to others.
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Posted March 31st, 2010
Anne M M.
Far superior in courtesy and in desire to help than Crystal Gateway Marriott which we used on our last trip. Pleasant and helpful.
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Posted March 31st, 2010
Geoffrey G.
The personnel were helpful.
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Posted March 21st, 2010
Tamara M B.
there was no person outside to give our information to. We had to venture into the hotel and ask questions to find our who we speak to inorder to check our vehicle in. It was about 6:00 a.m. and the instructions didn't really follow what the protocol
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Posted March 20th, 2010
William W.
The 'Good' rating regarding the parking lot being easy to find and directions being adequate was due to the fact that I used my car's GPS to navigate and you didn't provide a survey choice for that option, like 'n/a'. Overall, I was very pleased with
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Posted March 15th, 2010
Peter G.
Parking lot was excellent and the driver was really courteous and we had no problems at all. It would've been easier if they would've had handicapped parking by the elevator on G1 or someplace as I never did see it. I am handicapped and to have to go
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Posted March 7th, 2010
Neil G.
This service was good, but there was a bit of miscommunication on pickup location.
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Posted January 8th, 2010
Jameson M.
The only problem I had was that the ticket provided to exit the garage did not work when I returned. I got stuck at the exit gate and had to call the front desk to get someone to help as there is not a cashier at the gate.
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Posted January 4th, 2010
Richard P.
Hotel staff were unfamiliar with inprocessing resulting in a 20 min delay. Hotel shuttle left 15 minutes late due to waiting for aircrew - nearly missed my flight.
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Posted January 3rd, 2010
Marcos M.
I went to the Sheraton National. On the email I did not see an address, so when I got in the car and turned on the GPS (without getting out a copy of the email) I saw the Sheraton Crystal City and went there. They seemed to think they were a part of
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Posted January 1st, 2010
Barbara B.
I will use this service again in the future. It worked great, my car was safe and covered, all for cheaper then the economy lot! Thank you!
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Posted December 30th, 2009
Mary Kay O.
thank you , the service was excellent , the staff at the Sheraton National Hotel are supportive, helpful great customer service
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Posted December 27th, 2009
Patricia C.
I cant thank these people enough for a job well done.
Arrival Info:
Pull your vehicle on the front ramp and proceed to the front desk in the hotel. Present your confirmation and Pay for parking upfront and receive a hang tag as well as your exit pass from the front desk agent. Park your vehicle in the garage and enjoy our short shuttle ride to the airport. Shuttle hours are 5AM to 12AM, every 30 minutes.
Airport Transportation:
Shuttle Service: If you are flying into Ronald Reagan National Airport, we provide complimentary shuttle service every 30 minutes from 5 AM until 12AM.
Operation Hours:
Open 24 hours. Shuttles run from 5AM to 12AM, every 30 minutes.
Additional Information:
Sheraton National Hotel - DCA offer very competitive rates for parking close to Washington Regan Airport. The parking garage is safe, secure and well lit and open 24 hours a day. If you are flying into Ronald Reagan National Airport, Sheraton National Hotel will provide a complimentary shuttle service every 30 minutes from 5 AM until 12AM. On arrival please pull your vehicle on the front ramp and proceed to the front desk in the hotel. Present your confirmation and pay for parking upfront and receive a hang tag as well as your exit pass from the front desk agent. Park your vehicle in the garage and enjoy our short shuttle ride to the airport. When you return please wait for the Sheraton National Shuttle at Terminal A (old terminal) or door #5 or #9.
