Distance from airport: 1.7 miles
Please go to the underground parking garage and take ticket at entrance. Park your car. Go to Concierge desk in lobby and present your confirmation. When you return from your trip, please go to Concierge desk in lobby and present your confirmation for validation to be used at the ticket machine at check out. If you stay longer than your reservation, you are responsible for the difference and must see the concierge prior to leaving the lot to pay the additional fee. This program does not apply to the hotel Guests.
FREE shuttle bus departs hotel every 30 minutes between 5AM to 11PM. Westin Crystal City Hotel Garage is conveniently located at 18th and S. Eads St. across from Crystal City Metro Station Shuttle service every 30 minutes.
Open 24 hours. Shuttle runs from 5:00AM to 12:00AM.
The Westin Crystal City Hotel offers a great service and an economical alternative to on-airport parking close to Washington Reagan Airport. They have a shuttle service that runs every 30 mins and they are open from 5.00am to 11:00pm. When you arrive at The Westin Crystal City Hotel please go to the underground parking garage and take ticket at the entrance. Park your car in an available space then go to the concierge desk in the lobby and present your confirmation. You will need to pay the concierge at that point and you will get a paid ticket to be used at the ticket machine at check out. You will recieve assistance with your luggage. Once you have returned to DCA and you have collected your luggage, go to door #5 or #9 at baggage claim and look for the airport hotel shuttle bus stop. Look for the Westin Crystal City only.
Breakdowns based on 423 ratingsWRITE A REVIEW
1-20 of 103 Reviews
It was great but I would have preferred a pick-up within 10 min instead of 20 min on the return. Shuttle was quick on the way to the airport though. Thanks!
No attendant available on check out and had to re-park and go to hotel lobby to present payment voucher and get a ticket stub to get out parking lot. Took over 20 minutes that added to my 6 hour drive home. Also hard to change reservations as I had to return one day early and wasn't able to change the reservation. Could be easier way to change reservation if your travel plans change in mid trip.
In many hotels there are bot parking attendants
You need to upgrade your website for pickups at the Airport. It's not accurate. You should not have to go to Gate 5 or 9 to get pickups for returning to your Hotel.
Easy to reserve on-line and used Goggle maps to locate hotel's underground parking lot. Quick parking and front desk check-in with earlier morning shuttle immediately available going to airport (no wait time). However, coming back mid-afternoon was a different story. Would have rated as 5-starts but had to call the hotel 2x's for shuttle update and took 53 mins to be picked up. The hotel reception desk was helpful on the second call by offering to take my cell phone # to provide to shuttle driver so could call me upon their arrival to airport to ensure I was located. The driver call did actually occur as promised and shuttle picked me up 2 minutes later but I was the only one on the shuttle back to hotel (probably not a peak-time for pickups). The driver was very courteous and explained that another shuttle driver was the the cause of my failed 1st pickup request (hm-m-m). Will probably use Westin hotel shuttle again but will insist that the shuttle driver call me directly when enroute to airport pickup location.
This facility and service enhanced the enjoyment of our trip. It was easy to access, and left us with a sense of security. The whole process went smoothly. The van driver was professional, polite, and helpful.
Westin parking is great!!
Shuttle time going out was only 10, but he was late compared to the schedule, not sure why. Coming back called hotel when outside hotel shuttle signs at airport, said shuttle leaving now. 1.5 miles took about 25 min to get there. There were no parking lot attendants, you should have a N/A there. Little different process as there was no attendant going out so I had to go to the car first, pull out ticket, then go back up to desk and get validated then back to the car. (extra five minutes)
I would use this service again and tell all my friends about it.
The airport pick up instructions were wrong. It told us to go to Terminal A door 5 but that was not what the shuttle was stopping at.
I wished both drivers (to and from the airport) drove slower and a bit safer. They drove as if there wasn't anyone else in the large van.
Need to explain that you need to go to lobby to have ticket scanned before exiting
I had no issues with finding a good parking space. Got to and from the airport quickly. Service was good. Pricing was reasonable. Would use again.
I am glad I found this site to reserve my future airport parking in advance, however I had a terrible experience with using Westin in Crystal City and will never use that facility again for parking and neither staying at the hotel just from my experience. First impressions means everything. After getting my luggage and going outside to wait for the van which was 5pm about 15 mins I saw the van, but there was another hotel van sitting there, instead of the Westin driver coming around and getting out of the van asking if anyone was going there he just drove pass the stop and I'm yelling wait but he didn't hear me I guess and kept going. Even though I was upset by what happen I knew I had to wait until he came back around which was about 5:45pm and I couldn't believe it.. it almost happened again as another hotel van was there and he went around and was passing us by but I yelled louder this time for him to stop so he did. He was sooo rude and I told him that he passed me by the first time and just stood there in my face and said I do not get out of the van and I said you should to see if you have any passengers and he then said I'm not going to argue with you. Once we got to the hotel realizing I might report how rude he was he then apologize only for me having missed the first shuttle. The other issue I had was I went to the desk upon arriving at the hotel with my parking receipt everyone was so busy that when I asked one of the agents behind the desk he said just keep it. When I went to exit the garage there was no one there just a ticket machine so I could not give it my printed receipt. Just a bad experience all around.
the Westin was very accommodating and close to the airport which is key.
rooms were comfortable and the people there welcomed me with open arms. loved it
This was my first time using this service, and I have to say I am very pleased. Like others have mentioned, the garage is tight, but I was able to park my minivan just fine. I had to search for a spot when coming in on a Friday morning, but the garage was pretty empty upon my return on a Tuesday night. I waited about 20-30 minutes for the return shuttle at DCA. The hotel is only about a 5 minute drive away, which is nice. Overall, everything was exactly as described by the hotel in their instructions. Hotel was easy to find. Will use this hotel parking service the next time I fly out of DCA.
This was so convenient for us and a better experience and value than taking the crowded airport shuttle to the economy lot. We'll definitely use again.
Great service, thank you...