*Sales Tax - $0.00 total
Please go to the underground parking garage and take ticket at entrance. Park your car. Go to Concierge desk in lobby and present your confirmation. Pay Concierge and you will get a paid ticket to be used at the ticket machine at check out. If you stay longer than your reservation, you are responsible for the difference and must see the concierge prior to leaving the lot to pay the additional fee. This program does not apply to the hotel Guests.
FREE shuttle bus departs hotel every 30 minutes between 5AM to 11PM. Sheraton Crystal City Hotel Garage is conveniently located at 18th and S. Eads St. across from Crystal City Metro Station Shuttle service every 30 minutes.
Open 24 hours. Shuttle runs from 5:00AM to 11:00PM.
The Sheraton Crystal City Hotel offers a great service and an economical alternative to on-airport parking close to Washington Reagan Airport. They have a shuttle service that runs every 30 mins and they are open from 5.00am to 11:00pm. When you arrive at The Sheraton Crystal City Hotel please go to the underground parking garage and take ticket at the entrance. Park your car in an available space then go to the concierge desk in the lobby and present your confirmation. You will need to pay the concierge at that point and you will get a paid ticket to be used at the ticket machine at check out. You will recieve assistance with your luggage. Once you have returned to DCA and you have collected your luggage, go to door #5 or #9 at baggage claim and look for the airport hotel shuttle bus stop. Look for the Sheraton Crystal City only. DO NOT Take Sheraton National or Sheraton Alexandria bus.
Exit card was not working for me and at least 3 other customers resulting in 20 minute wait.
Was a pleasurable experience
Parking was fine, shuttle when it was running was professional and timely BUT the shuttle stops at too early an hour - I arrived after the shuttle stopped, so had to pay over $11 just to get from DCA to the hotel, at that point parking at the airport or leaving the car at home is more economical
My contact person was very helpful and friendly. I was walked through the process without any confusion. We'll be sure to use your service for future trips.
I was concerned regarding the parking at the Sheraton Hotel in Crystal City. No parking spaces were available when I arrived. Had to use valet parking. The parking spaces were extremely tight in that garage. Parking in that garage makes me nervous. Overall, the customer service was excellent in assisting me.
Great indoor, secure parking facility. Shuttle ran promptly on the half hour. Driver handled all are bags and was courteous. Will use again.
Very prompt and courteous staff. Amazing monthly rate! I will park here again hands down! Only issue I had was exiting the garage. The machine would not accept my ticket but no problem a staff member was there to assist us in minutes. Thank You!
Everything went very smoothly. There was a bit of a wait when I returned, but it was not overtly long and I had trouble finding the entrance to the underground parking and hotel at first, but otherwise it was ok.
Very easy thanks
This is a terrific service which we appreciate immensely. Many thanks!
Your survey is off. Dates June 3-7 at Sheraton Crystal City. Would use again & recommended already.
Great service -- particularly in the winter months.
I would only use if my regular location is not available. The shuttle return from the Airport was timely but for the trip to the Airport we had to check with Front Desk personnel when the Driver was not present at the assigned departing time (5am). This was quickly rectified after speaking to him.
This was my first time using this facility and website. Everything with the website worked fine. The parking lot was tight quarters. I'm glad I drove my wifes car instead of my truck. Also, when I got there, there was only two spaces at the lowest level. Getting there worked out fine and the transport to DCA was flawless. Coming back however was problematic. I prepaid before I left and made sure my ticket reflected that. When I got back, I asked the girl at the counter if everything was OK and I could just get in my car and leave. Sure enough, I get in my car, pull up to the gate, gate won't open. Sure enough, there's a car behind me that I have to ask to back up so I can go back upstairs and get things fixed. They had to send a person downstairs to open the gate for me. Not what I needed after flying for hours on a delayed flight. Gonna try another location next time.
I parked at the Sheraton and the concierge attendant is the bus driver. I had to take a cab to the airport due to his double duties. When I came to pick up my car it was almost unrecognizable, it was submerged in dust from the construction in the parking lot.
Love it Convenient and easy!
I am grateful I did this kind of long term parking. I wish the shuttles ran until midnight. Parking spaces were really tight.
The parking spaces were too small/close together. There was a car parked so closely behind me that I had to do about a 10 point turn! I am a mindful driver and worry about hitting others cars, but I am sure some customers wouldn't care as much and cause some damage.
4 Words...Safe, Secure, Professional and Timely! This is our 3rd time using the Crystal City Sheraton parking garage. The staff is outstanding, professional and polite...very helpful. I'd recommend this over airport parking anytime...a fantastic deal for $9/day. Shuttle promptly leaves hotel on the hour and half hour.
Great Attendants! Very friendly and courteous. Only issue was waiting for the shuttle coming by every 30 minutes. As we waited several other hotel shuttles that we considered passed by several times and one stopped and said we should call so we did. Not sure if we waited more than 30 minutes as I did not time it but it felt like it.