Please check in with valet upon arrival at the lot.
Shuttle transportation and luggage assistance provided 24 Hours on demand
Open 24 hours.
Breakdowns based on 514 ratingsWRITE A REVIEW
1-20 of 322 Reviews
I will never get use you again. The guy who finally picked me up after over an hour wait had the GALL to ask me for a tip! My tip was give better service.
When I got to the parking lot a lot of people were waiting for shuttle, Shuttle did not have room for me and my wife, I asked the receptionist when is coming next shuttle, his reply was "do not know". I decided to get taxi and go to airport.
Shuttle to the airport was not clean
We have used this parking shuttle several times and have always been pleased. The last time we used them, our flight was cancelled, causing us to be unable to return to our car for 1 1/2 days. The parking attendant took care of everything with no additional charges. Greatly appreciated after a terrible flight experience! Will continue to use this service every time we fly from Boston!
Parking lot not in the best of condition Return driver was a little crazy Wait was a little long Had to put our bags in the van ourselves
Horrible experience, and mine seems to be what happens most of the time. Arrived for drop off to a small, dark lot with an unattended office with a note to call a number for service. A driver appeared and dropped off some customers, seems extremely disorganized and no record of my or tigers online reservations. Didn't even if we paid online or not. I was given a ticket corresponding to my keys and asked when I was returning. When I returned, I waited AN HOUR after I called to be picked up. I wished so much that I had chosen Thrifty or one of the other parking services that had shuttle every few minutes. When he arrived, he complained the entire time about a co worker not showing up for work. He was actively texting and driving the entire time. We picked up other passengers at the next terminal, who also said they waited an hour. It's clear this company only has ONE SHUTTLE. They couldn't find my keys, and asked if I came in early. I was really worried what condition my car was going to be in, or if I was going to even have a car. You might may pay 25% more for one of the most services....this place I'd NOT WORTH the $20 I saved for the delay and frightening experience.
Lights were out on signage making the lot impossible to find, even with GPS, without telephone instructions. I had no idea they were going to move my car to a secondary lot, and don't feel good about someone driving my car on public roads.
Sorry, but I will not use this service again...the wait time for pick-up was crazily long. I called at 4:42, but it was 5:45 before I was back at the lot.
Lot is not secure. Pick up driver rude, unprofessional. Would not wear seatbelt and drove unsafely. Would not park again based on pick up driver
NEVER, EVER, EVER, EVER USE THIS COMPANY! They are the absolute worst. I've never been treated so poorly by a company. They are rude, inconsiderate, condescending, and just all around terrible. 1) They call themselves a valet service. Well I had to park my own car and no one was really trying to give me any guidance on where to do so. The rude driver said "we're a valet to the airport." I KNOW WHAT A VALET IS! You driving me to the airport is called a taxi service. 2) They told me to call before I picked up my bags at the carousel. When I called, the rude manager argued "Well what sense would that make?". The driver insisted that no one told me that, though I remember very clearly. 3) When I received my bag (Three minutes later) the shuttle had already left the airport. 3) The driver then said I didn't have any common sense. When he saw I was frustrated he started to drive more aggresively. 4) The driver stopped for gas when he still had a quarter tank of gas. He told me I could go in Dunkin Donuts and get a coffee. 5) They moved my car to a different lot. I was so upset. I never want to deal with these people ever again. I'm too frustrated to deal with them long enough to request a refund. NEVER EVER DO BUSINESS WITH THIS COMPANY.
I arrived at the drop off point on time and found that there was only one person working. The man who had arrived before us said that we he went to check in his car the door to the office was locked because the one worker was out moving cars. We checked in and waited for the shuttle while the attendant left to go move cars. We were left alone for more than 45 minutes, except for one time that the attendant popped back inside. When we asked him where the shuttle was, he said "He says he's 5 minutes away, but well that's what HE says," and laughed about how unreliable it was. He left again and that was the point that I called a taxi to bring everyone waiting to the airport. I called the company and told them I would need to be reimbursed for the ride. Upon arriving back at the lot at the end of the trip, the attendants did not have our car ready, and even had to search for the keys which had been misplaced. We waited more than 15 minutes for the car to be brought up. However, the manager did discount the parking cost by more than the amount of the taxi ride to make up for all the trouble, which I appreciate.
This is the place where I always leave my car while away. Besides of the traffic you may find on your way there and to the airport on busy time of the day this is a good place place to park and fly. Staff are always friendly and promptly respond to the calls when you return and need their shuttle.
Worst customer service I have ever experienced. Wait was around 30 minutes for shuttle Attendant was incredibly rude Did not know where our car was. Had us pick our keys out of a box and drove us around the unsecured parking lot to find the car. Based on prior yelp reviews, this business doesn't care about the horrible service they are providing. Will never, ever, ever use this service again. Wrote a yelp review to help save others from this experience.
We waited an hour for the shuttle then found coffee cup or drinking cup rings on the trunk of our car.
The drop-off was the best part. The Select lot in Boston is huge and the driver lets you out and beeps each car to locate it for you. There was no stool provided for a very high step up into the van, a problem for several of us. The driver was polite and good at maneuvering out of airport traffic but he also answered calls on his cell while driving.
Straightforward--everything happened as we were told it would. Helpful, responsive, nice guys (on their overnight shift, no less!) running the show and speedy in delivering and picking us up from the airport. Initial parking lot is city-style small and awkward, but no biggie.
I have used them many times. It has always been excellent. When I dropped off the car on the 13th, the lot was overwhelmed with customers, which delayed transportation to the airport. The pickup on Saturday was also late. They were again having problems with too many customers at one time. MY have used Select many times, and this was the one time that they had problems. Hopefully, the problems will not continue.
The staff had no clue when the shuttle would come. They had lost their phone. We were running late and staff did not help. They were far from courteous.
Upon dropping the car off we waited 30 mins for a shuttle. Parking lot is not close to the airport at all. When we landed we called the shuttle, waited 40 mins and then called again and they told us to get a cab. We waited another 20 mins for s cab and it took 20 mins to get to the lot. My car wasn't there, no valet service despite it being over an hour since we called the shuttle that never arrived. We had to wait to get a ride in a customers car to another lot to pick up my car. Truly awful service. Go with a real company and avoid at all costs.
Staff was great, parking lot could use some upgrading