Please check in with valet upon arrival at the lot.
Shuttle transportation and luggage assistance provided 24 Hours on demand
Open 24 hours.
Breakdowns based on 557 ratingsWRITE A REVIEW
1-20 of 355 Reviews
Far too long of a wait in both directions. It was a 1 man show both times, office empty, driver answering business calls on his cell, we waited close to an hour for pickup at the airport. Then the driver got our bags out, unlocked the office door, got behind the counter and checked us out. They may be cheap, but we will never use them again. Sorry guys, we tried.
Would be nice to have someone come out when they see a car pull in cause we had no idea where we should park or what to do.
Waited for one hour for shuttle to pick us up from a midnight flight. Driver waqs grouchy and seemed to be put out.
I've parked here twice in the last several months & I will definitely park here in the future. The wait was minimal on getting to the airport & getting picked up from the airport. This last trip the driver was so friendly & helpful for 1am. Totally worth the cost.
Attendant picking us up at 1:30am (June 15, 2016) was very rude, impatient, and borderline aggressive about not being able to find our keys...generally a jerk. The attendant on duty when we dropped the car off at 5:00am (June 7) was very nice but the credit card reader did not work and we had to scramble to find cash for the weeklong parking. The office was a mess and looks like a parking lot scam job...but my car appeared to be ok. Price was right, but the operation looked that way. Allow plenty of time if you use this facility as it may not be as reliable as you had hoped, and you may have to deal with rude jerks...at least I did on night shift.
We waited 45min before heading to airport for international flight. When we returned, we waited 30min at pick up location bags in hand to be picked up. At the office, our car was not there. We waited 20min to get our vehicle. Lot of wasted time unfortunately.
I thought the sign was difficult to see, and ended up passing the lot. But I called for directions and received clear directions.
Major pothole at entrance on return. Rocked our world. May have been avoided?.... Great to have car ready and running right outside the van! Driver had copilot who could have taken phone calls For safety while driving.
Worst parking experience in 40 years of flying. 60 minute wait for pickup. No one answers the phone, goes straight to voice mail with no callback. While waiting, I counted 14 shuttle vans from Preflight, and multiple other vans from parking competitors and hotel chains. I know where I'm parking next time....not here. Then, after pickup, when in the van with others who waited an hour also, the driver is responding on his cell phone to other people asking about parking with them. Imagine!! The driver is conducting a sales call, while driving the shuttle van with one hand (the other is holding the phone), weaving through traffic and in the rain! This must be some sort of DOT violation, if not a violation of common sense. Incredible, you can't make this stuff up. Run from this company!
My car was used for the time I left in this service. when I got to my car, they left coffee cups, seats were reclined and weird music on the radio. The driver that picked me from the airport was a terrible driver, skipped stop signs. Rude person over the phone. Will never use this parking lot again.
I WAS A NERVOUS RECK , HAD NOT FLOWN ON A PLANE IN 30 YEARS . PRE-FLIGHT MADE MY JOURNEY A LOT LESS STRESSFULL. I WILL BE USING THEM EVERY TIME I FLY OUT OF LOGAN.
There's always a trade-off. When saving money, you are going to be giving up something. Because I needed more than two weeks the savings really added up fast. It was worth it to me even though the lot is 15 min away on a good day, they don't have shuttle on an automatic loop, and is kinda funky to get to. Everyone was friendly and I'd use the service again.
I was at the airport for almost 2 hours one time at 11 pm
Where do I begin. Getting to their location was filled with tons of traffic blocking their driveway, not their fault, but allow a good 20 minutes to just get to their parking lot from the street! The van had a broken seat belt housing with a metal poker sticking up and one of the riders cut his leg on it. No, "I'm sorry" or concern by the driver which was told about the danger that needed repair immediately and no, it wasn't fixed by our return either. We were told upon returning to Logan Airport to call with our vendor ticket once we received our luggage and that we would be picked up within 10 to 15 min of call. Upon our return, I called for pickup and was told that he would be there to pick us up in 10 minutes. after 30 minutes went by, I called again to get an answering machine which said that I would receive a call back in 10 min. 45 minutes later, I called again a few more times and he kept hanging up on me! I waited for 15 min. more and then I called again and the guy answered and said with an attitude that he would get there in 15 min and hung up in my ear again,...Really??? I called him back again and said that we had been waiting for over an hour already and he hung up on me, yes, yet again... He finally showed up 15 min later and was rude and non apologetic. I asked him what was the reason for the delay and he put his phone in his ear and ignored me. We then went on a high speed Nascar ride through the airport with him swerving in and out of traffic to pick up a few more people who had also been waiting close to an hour! One of the riders almost cut her leg on the metal piece sticking out from the seat belt but we stopped her before she sat on it. He then proceeded to race through town and traffic making zig zag turns and throwing us from side to side. We all finally made it to a parking lot where our cars were left. He left all our baggage on the ground and took off as fast as he could not answering my next question, "where is my key to my car???" My daughter then found my key. It was in the side door of my car, of all places..... All I can say is that everyone in the van, all 12 of us will never use Select Airport Valet Parking again! Rude, unprofessional, dangerous & Definitely not worth the headache to save a couple of dollars!!!
My husband and I finished a long day of travel and experienced TERRIBLE service with the parking lot. We called around 10:15 pm and were still waiting to be picked up at 11:23. We called 2x and we're told on both occasions that pick up would be here in 10-15. Unacceptable service!
the u turn required to get into the parking lot was a little confusing, but overall, very easy to find.
Overall, a very good experience. When I first arrived, the staff was a little bit overwhelmed and possibly understaffed but still courteous and my reservation was processed as quickly as it could be given the circumstances. Ride was quick even with a full van. Return trip was great. I arrived back early in the morning and the shuttle was already waiting for me. Would definitely use again. Rate and location can't be beat. Drivers and staff friendly.
There was no shuttle. We waited around for 20 minutes while they tried to locate their driver. In the end we had to get an Uber or risk missing our flights. Might be cheaper but its not worth the hassle
Waited over an hour for shuttle after arriving at 11pm. Was pushed behind in priority others even though i was waiting first. Eventually I just uber'd to the lot, but there was no one staffed at the office so had to wait for the van anyway Awful operation of a business
It all went pretty smooth. Shuttle was missing a few seatbelts -- they need to fix that.