Please check in with valet upon arrival at the lot.
Shuttle transportation and luggage assistance provided 24 Hours on demand
Open 24 hours.
Breakdowns based on 414 ratingsWRITE A REVIEW
1-20 of 245 Reviews
To be honest, we were a little concerned after dropping off the car. The shuttle van made us nervous. (i.e. van not clean, waiting area was in the foyer of a building) The whole thing seemed sketchy. However, on our way back, the van used was larger and cleaner and we felt better. It was nice to have the car already started and waiting for us so it was warm when we got to it. The staff are a little unprofessional though. Seemed they were more interested in the conversation they were having or the TV than they were in servicing the guest.
I really could have used some help getting out of the van (from van to pavement long drop without step) and with putting my suitcase in my car. But courteous people.
Prompt and friendly. Driver told passengers he would accept tips. While I didn't have to tip, I felt like I needed to - a bit uncomfortable.
The service was HORRIBLE! One of the vans sped past me while I was waiting. It was in the farthest lane and didn't even slow down to see me waiting. I called the office immediately asking for the driver of the fan to come around again to pick me up. That was never done. I couldn't find the lot when I arrived, and called the office. They were not able to help me at all, even though it turned out I was less than half a mile from the lot. When I finally got back to the lot after my trip there was nobody there. No wonder they did such a lousy job. I made it very clear to the two parties I encountered that they should expect rotten service from Select and to prepare to get back to the lot on their own, and to NEVER use this service again.
The shuttle wait time was fair and the drivers both ways were very nice. However, when we returned to the lot and I got in my car, the parking break light was on (hadn't been when I left it) so I went to take the break off to notice that the break wasn't on. I tried turning the car on and off, and putting the break on and off, but the light remained on and there was no explanation as to why. I'm not sure why this occurred, but it has been 24 hours and the break light is still on. Other than that, the place was easy to get to, and it was easy to coordinate pick-up with the driver.
Will use again
Van drivers very friendly.
After returning from international flight the staff did not want to explain me where to wait for a shuttle. He was actually very unfriendly and rude. After waiting for 45 minutes I had to take a taxi to pick up my car. I wanted to talk to a manager and was told that there are no managers. No managers, no order, no survice. Will never recommend them to anybody.
This was the worst experience we've ever had with a parking/shuttle service. We arrived and no one was there, the doors were locked. After I called the number on my reservation the person very rudely said he'd be there in 5-10 minutes, meanwhile the shuttle was parked out front. When he arrived he yelled at me and told me I was rude for hanging up on him. We had a reservation and no one was there when we got there and he told me that I was rude for being upset that we may miss our flight. They did not arrive in the shuttle so I know it isn't that they were late because they were bringing other people to the airport, they came in their own car. I went inside to get my tag and pay the balance, and both of the men working proceeded to be very nasty to me. I went outside and had to put all of my luggage in the car myself, with absolutely NO assistance from them. The other man told me that I should not have such an attitude and when I told him back off he flat out said to me "I don't care!" On our way to the airport my mother asked who the manager was, and he snapped back at her "I am!". Then he dropped us off at arrivals instead of departures and we had to run around trying to figure out where we were supposed to be. I will never ever use this website or this company again and I will absolutely be posting my experience on every social media outlet I have. This experience was absolutely disgusting and I will do my best to be sure that no one else I know ever has to deal with the stress we had before our trip!!!
My GPS had no idea where the location was. Eventually found location after some face-time with a local employee at a competitor's lot. Competitive pricing.
this was my second time using this service in the last 6 months and probably my last. The shuttle wait time, is way too long. Being told 10 minutes and waiting 30 plus is no acceptable.
The worst experience! Waited over an hour, and got charged for an extra day too! Also, the van was in poor condition, the people who work there were completely unprofessional,. The driver was a speed maniac, trying to find a short cut through the streets. There are much better places to go!
We waited for more then 55 mintunes . Need to have more drivers to accomadate passengers!!!
I got turned around because it was dark. The lot is situated in an odd area.
Shuttle ride and the fact that my car keys were not readily available when I arrived were unacceptable.
Leaving from the lot to the airport was a fine experience - driver was pleasant, service was efficient, though he did complain about his other other driver that night a lot. Going back to the lot after our two week trip was a different story - the same driver was rude on the phone when I called for a pickup, complained about his other driver the whole time again, & then insisted on a tip from us after dropping us off at the parking lot. That all would have been alright, BUT HE DROPPED US AT THE WRONG PARKING LOT, so then he told his partner to drive us around the lot looking for our car, where his partner told us how another "always angry, scatterbrained employee" (his words) moves the cars around on weekends which is why our car got lost. After finally finding our car we found it had been left unlocked in the lot. There was no room to pull our car out of the lot the correct way, but the original driver insisted we could drive over the curb so he didn't need to move the other cars to let us out "I have faith in your car" as he kept saying. We stayed firm until he did move some cars so we didn't have to drive off a high curb to leave. In summary, horrible experience & I will not be using this service again no matter how much cheaper it is than other parking locations around Logan Airport!
Sadly, I guess, you get what you pay for. I booked the cheapest parking, and truly paid the price. When I arrived back at 9:20 I called as soon as I got downstairs and was told that it would take 5 - 10 minutes to be picked up. It took more than an hour, and at least once, the shuttle passed me and didn't stop!
The staff was great. The check in was easy and the transportation to the airport was quick. Upon return, we were picked up in a timely manner and our car ws ready to go. A big thank you to the staff, I didn't worry about my vehicle while traveling.
great service great price
10 all around thanks