Please check in with valet upon arrival at the lot.
Shuttle transportation and luggage assistance provided 24 Hours on demand
Open 24 hours.
Breakdowns based on 606 ratingsWRITE A REVIEW
1-20 of 395 Reviews
After an exhausting, long travel day, it was disappointing that we had to wait over 20 minutes to be picked up. We have used Select before, and are usually picked up within 5 - 10.
The too few staff barely speak English. Who has your car key, where is your car, and broken down vans are a common theme.
When we got there in the morning the office was disorganized and unfriendly. when I returned from my trip and called for pick up the man was rude. i waited 2 hours mae 3 phone calls to their people and finally I took a cab to fetch my car I will never use them again!
Economical and everything went very well.
Couldn't get thru on the phone. When I did, was told that the van would be there in about 15 min. About 30 minutes later, I saw the van go by without stopping. Same thing happened when I called again. Should have more vans on hand.
These people are understaffed. The poor kid who picked us up was obviously thrown to the wolves by his employers. He did his best but there simply were not enough drivers to serve their customers well. The (overfill) parking lot was a mess & they had no idea who was going where, where people's cars or keys were, or how to run the shuttles efficiently. A disaster of a service- NOT worth the meager amount you may save. We waited well over an hour to be picked up at Logan & then another half hour for our vehicle & keys to be located at the lots. Horrible!
My husband and I arrived at Logan Airport on Sunday at 5:05 PM and immediately called and texted the two numbers we had been provided by the company. The first number had a voice mailbox that was full. The second number elicited no response from anyone via text or phone. We saw one van and flagged it down but it was full of passengers and the driver instructed us to wait for his return. This took well over an hour! In the meantime, we saw one other van drive past our terminal without stopping at all, or even pulling into the terminal. While we waited, several other companies circulated by and were obviously better prepared to attend to their customers. We regretted trying to save a little money by using Se-Lect. We won't ever use it again. When we were finally picked up, there were several others left behind at the airport. It was clear that the service was dismally understaffed for the day. The scene at the parking lot/s was not any better. It was disorganized. Our keys could not be easily located, and it took an additional 40 minutes to get to our car from the time we were picked up. People were irate, understandably. The poor kid (driver) who had to repeatedly suffer the wrath of many angry customers due to this, was nonetheless pleasant and I felt for him. He was set up to fail, and certainly didn't receive the tips or gratitude he might have otherwise. This is not a good way to keep customers or employees. I would very much appreciate a refund of our expenses below. We were ultimately delayed in our departure for home for more than two hours, and our children were waiting at home alone, unfed and unsupervised much longer than we anticipated. A total inconvenience in every way.
Worst experience ever. Waiting time was more than an hour. Staffs were very rude. I would never use their service again.
I'm first time user of park&fly; concept, there were NO instructions to not to leave valuables in car, I forgot to take my money pouch(all coins$30); when I picked up the car, the pouch was missing, the person at desk told me to call the next day, he even did not make note of it. also make a note of miles when you leave. Over all it was Ok , but I was uncomfortable the whole time, the staff did not explain the whole process, where they keep cars.... etc.
Waited an hour plus for them to pick us up at the airport. The driver was rude and had an attitude problem. Will not be using them again.
Pickup time was my biggest issue because it extremely delayed my plans
Waited 30 minutes for shuttle at airport. Had to call six times before someone at the parking lot answer the phone they said to leave a message and will call you back but their mailbox was full so was worried that no one was ever going to pick up and have to take an Uber over the parking lot
After reading all the negative reviews I was hesitant on using but at the end I had a positive experience. I will be using them again for another trip planned
Horrible experience on both ends. Will never use the service again!
It would be helpful if their web site had a map attached so that its location could be readily identified. Since the main road to the airport can be a parking lot (no pun intended) during commute hours, it is great that the van drivers known many useful shortcuts to avoid the traffic.
5 months ago I was waiting more than 1 hour at Logan, terminal E. Just poor info from the driver. This time, less than a 5 minutes, because he dropped clients at the airport and we were at the last terminal E.
It took 45 minutes for the shuttle to arrive at the Select office in order to take me to the airport. When we arrived at the airport, we were told by Delta that we missed our flight. Fortunately, my flight was delayed and I was able to make it. Return flight was similar... I called at 12 mid nite to get shuttle at airport.... 45 min later the shuttle shows up, but could only fit 10 of the 15+ people waiting for it. I paid a taxi $30 to get me to my car. Then I had to wait to be brought to my car. Didn't leave Boston until 1:30am and had to drive 3 hrs with my family of 6. Absolutely horrible experience.
We waited over two hours for shuttle. This was at midnight on a Sunday night. Uggghhh
Don't mean to sound whiney, but if you are coming off of a lengthy flight and you call in for the driver to pick you up and some kid giggles while they tell you the pick up time is going to be 20 minutes, which actually means 30. It's very infuriating. I had used this service for 3 years and it has gotten far worse. The cost savings is not worth it anymore. I'm sure the business cannot retain quality staff for all the under cutting going on.
I would never use this service again. The shuttle was one hour late and they kept telling someone is on their way but they weren't. After one hour had passed We called for taxi and got to the location of my car, I paid for taxi this ended up costing me more. Very unprofessional people.