Park in any available parking spaces. Valid parking voucher must be CLEARLY displayed in window. NOTICE:You are parking and leaving your vehicle at your own risk. Please lock all doors and windows after removing any property or valuables from the vehicle. The hotel will not, in any event, be liable for loss or damage to your vehicle or property.
Transportation provided to and from the airport. Shuttle leaves hotel every half hour. You must contact the hotel directly in advance to reserve a departure time and arrive 15 minutes prior to departure.
Open 24 hours.
The Courtyard San Jose Airport hotel offers a complimentary shuttle ride to the Mineta San Jose International Airport, located only minutes away.
Breakdowns based on 350 ratingsWRITE A REVIEW
1-20 of 124 Reviews
The overall service was over fine. Prompt service on pickup and return and drivers were pleasant and polite. The issue started when I returned to my vehicle after arriving back at SJC. I started my Toyota Sequoia and I heard an extremely loud noise (like when starting a motorcycle) and my truck would not start. I have heard of Toyota Sequoia's having issues of theft of the Cadalytic Converters - and was thinking this might be the case. I go to the lobby to file a report and complaint. They told me to call the 800 number for Marriott to file the complaint. They did not offer any support ie asking if I need help, to call a cab, etc. Luckily I did have AAA and was able to call a tow truck to have my vehicle towed to a local repair shop (where my vehicle still is). Also I was able to call a friend to pick me up and take me back home. There were some guests that I met in the parking lot that also offered me any assistance. I was able to get home safe eventually but it turned out to be a very long night. I did call the 800 number today that was provided and it turns out the number is for Marriott Reservation Customer Care - nothing to do with parking. Warning to be very careful and cautious when parking at this location or near SJC - I hear there have been many incidents of Cadalytic Converter thefts at SJC and the immediate area.
I had a great parking experience. Thank you so much.
The Courtyard is conveniently located and their shuttle is quick and responsive. I used to park at the airport long term parking exclusively but this is now a better option.
Reservations online worked well. The problem I encountered was with the hotel. After our flight landed, we called the number provided to ask for the shuttle to be sent. We waited 20 minutes and called again. The person we spoke to on the second call said the first request for the shuttle had been lost. There was no record of it. I was very unhappy about that.
The hotel was very quick and responsive in picking us up from the airport after arriving. Felt car was in a safe spot the entire time I was gone and staff is helpful and friendly.
I was happy with the service I received.
very nice staff....wait for pickup and drop off was acceptable. Will use your service again - I fly to S. Calif quarterly
Everything was very fine, except the time it took to pick us up on return....15 or 20 minutes I think. I did call twice and you were very busy, so understandable. We appreciate the convenience and location and will continue to use your service.
Shuttle was quick to and from and everyone was friendly and helpful.
Courtyard Marriott San Jose needs an additional shuttle. After a long, late night, flight home and then needing to drive an additional 2 hours after picking up my car, it is not acceptable to be turned down by the shuttle driver because there is no room for me. I had to wait 45-50 minutes for the shuttle beause "there was no room for me" on his first pass. So it took an hour to get me to my car after my arrival. I WILL NOT use your service again.
Safety is always an issue when I travel and I appreciate having parking that is not only close to the airport, but in an area that is patrolled and monitored to ensure the safety of my vehicle during long travel dates. The service provided at the Courtyard was fabulous and we were picked up promptly, within 10 minutes of calling. Keep up the good work!
It was great experience.
Excellent! Fast pick up
Everything was great except for that I need to wait for about 30 mins at the airport for the shuttle bus to pick me up. Not sure whether will be using this place again.
the shuttle was really fast