*Airport Access Fee - 8.00%
*Sales Tax - 8.25%
Drive to the entrance booth and the attendant will assist you immediately. Please arrive 20 minutes before you wish to arrive at the terminal. Handicapped shuttle transportation is available upon request.
Continuous shuttles every 4-6 minutes, 365 days a year!
Open 24 hours a day, 7 days a week.
Breakdowns based on 342 ratingsWRITE A REVIEW
1-20 of 182 Reviews
I have used this service several times. Drivers are awesome. I do appreciate the help with my luggage. Last gentleman on the 23 rd of April very polite and helpful. Will continue and tell others about this service.
I arrived at the Rocket lot at approximately 3:10 pm. The attendant upon entering lot, spoke so quickly we had to ask her several times to repeat herself. Most of the covered parking spots were vacant and I also expected to have a covered parking spot - the attendant sent us to J which needs to be desperately re-paved. There is also no designated shuttle "stop" for customers to be picked-up. I ended up standing at the end of a row and hoped the shuttle driver would find me. My wait for the driver was approximately 5-6 minutes, HOWEVER, I actually didn't arrive at the Terminal until almost 50 minutes later. The shuttle driver picked up three customers first, including myself, drove slowly around the lot backing up twice within the lot. He then drove to the shuttle exit and turned around, driving back to the J area and picked up two more customers. By this time, I had already been in the shuttle for 25-30 minutes. He then decided to exit the lot, driving first to Terminal E. Then he exited the airport, circling back to Terminals A & B. I actually asked the driver if I should exit the shuttle and get on the tram to get to C - by this time it was dangerously close to me not making my boarding time and I still had to get through airport security. The driver said he was driving to Terminal C next and that it would be faster to get there in the shuttle. By the time I arrived at Terminal C it was 4 p.m. Nowhere on Rocket's website does it state to add on 45 minutes to one hour to be dropped off at your terminal. Your website does however, state shuttle pickup every 4-6 minutes. By the time I got through security and to my gate, the door to my flight was closed and I had missed my flight. I had to rebook my flight for three hours later. I only see my family a few times per year, had family commitments later that evening and due to missing my flight, missed that time with my family. I will NEVER, EVER use Rocket Parking again!!!
I was very confused where to park since the directions were unclear, but my shuttle driver came to me and directed me to the right parking lot. Staff & drivers were very friendly & service is very timely. I didn't have to wait more than 2 minutes.
Drivers drove a little fast, felt like we were on a race track. and a little nauseous. Shuttles need better shocks.
The parking lot needs some serious work.
airport employee taking ride monopolized the driver into special drop off and stops!! kinda rude but not drivers fault
By far the worst experience ever. Do not waste your time or money. Unprofessional and very rude staff. Very long wait time for the shuttle to pick up. Waited over 45 minutes. No help loading or unloading luggage. Never again!
Shuttle was fast. Rocket parking needs to fix the parking lot surface.
I called for pick up at the airport and had to wait for over 40 minutes for a shuttle. The parking lot was all torn up.
Majority of lot under reconstruction.
Please fix the holes. You are an excellent car park, but you need to make yourselves stand out. Get rid of the Parking Spot residue.
We've tried Rocket, thinking the price was good but: 1) drivers go too Fast. 2) parking lot has a lot of "man holes" 3) no free water at the exit... 4) I've called 4 times your office and waited more than 45 minutes.
The staff was very nice, and the shuttle were extremely prompt no waiting coming and going and they help us with our luggage. But I could tell that the parking lot was in need of much needed repairs.
Covered parking is still being worked on. Pavement in parking lot needs some pothole repair or repaving. (yes, I know, money.)
Very disappointed that covered parking is not available, lot was in disarray and I did not feel safe leaving my car parked there. Just glad it was only for one day. I had to wait for over 35 minutes for shuttle to pick me up from Terminal C after having called two times. I will never utilize this lot again.
The bus drivers are really nice must of the time. Their phone wasn't working the last time, I didn't know I had a reservation and they didnt send an email informing that the bus will be there any 30 or 20 minutes so I almost take a Taxi. But then the bus was there I talk to the driver and He just say they know the phone is not working so ... Don't worry is the phone is not working just wait. :)
need better signage both outside and in the lot
A great experience. No problems and no wait time for shuttles.
Made online reservation but still ended up parking in a muddy overflow.
We will not use Rocket Park again. Checked in, with a reservation, on December 26th. Must have been a very stressful time for the lot attendant as she was very abrupt - directed us to the back corner of the lot..."row L at the very end". When we got to the very end of row L (after driving across a pot hole filled gravel path), there were no parking spots, but lots of people standing around waiting for a shuttle. Found the closest spot to the end of row L and walked back to wait for a shuttle...and wait. I finally called and explained to the dispatcher that there were lots of folks waiting for shuttle service and there was no more room at the end of row L, but they keep sending folks there...the response was " well you folks all waited until the last minute to get reservations and we just aren't staffed for this", then they hung up. So finally squeezed into a shuttle (the third one that came along) after a 35 minute wait. Good thing we had plenty of time for our flight and TSA pre line wasn't bad. Coming back after 10 minutes of waiting at the terminal I called to see if a shuttle was coming I was told "we will get to you" - 10 minutes later a shuttle showed up saying he was there in a response to our call and that despite the "regular shuttle schedule" I should always call right away. Won't be a problem because I can't imagine why I would use Rocket park again.