Check in with front desk.
Free shuttle for all of our customers. The shuttle runs daily from 5:00am - 11:45pm. For drop offs to the airport it runs every hour on the hour. Pick ups from the airport are upon call, so please call the front desk when you are ready for pick up and they will send the shuttle (please note when you call the shuttle may be transporting other customers, so please allow a little buffer time).
Open 24 hours. Shuttle runs 5:00am - 11:45pm -- shuttle to the airport is offered once an hour, on the hour.
Breakdowns based on 70 ratingsWRITE A REVIEW
1-20 of 37 Reviews
Shuttle from Reed Roof In, On the way back home on 12/26/2015 me and my family was waiting more than 40 min. for shuttle to pick us up. In same time I call 3 times 7:40; 8:00; 8:20 pm. Finally shuttle show up we load our bags and drive start to drive back. We were half way when driver receive call (I think radio call) and just turn around without worth to us and start to drive back to airport. (According to hotel information it is around 2 miles from hotel to airport). I know that area very well and I assure you we were close to hotel then airport. I asked him why he turns around and he was very rude. Anyway we arrived at a hotel 8:49. We spend one hour and nine minutes for ride what should be less than ten minutes in normal condition and it was normal condition. The driver did not say to as any worth (like hi or buy) when he pick us up or when he left us at the hotel. That attitude does not belong to service in my opinion. I can assure somebody like him will not work in my business. Thank you. Have a nice day.
Shuttle wait during pickup was almost an hour.
Please address the drivers attitude. He was rude to all the customers. He told one man that this is not a wait shuttle. I was really offended by his attitude
Thank you. We have parked there many times before and certainly will again.
I waited one hour from the time I called for a pick up at Terminal A. I could have walked from Terminal A to the Red Roof Inn in less time than that. Won't use again. I can ride the Metro Bus from downtown Houston for $1.25 one way and make the same time.
Great experience, friendly staff, great rate.
Need cover for cars
Other reviews mentioned a gravel lot for airport parking -- I didn't see a gravel lot. I parked in the hotel's main lot, which was paved. Great experience, will use again.
Had to wait 30 mins at the airport for shuttle pickup
The perfect parking experience, Rueben the driver gets 11 out of 10 for such courtesy and professionalism...
Took two calls and a 40+ minute wait to get a lift back to my car from Terminal E - a ten minute ride.
If we fly out of Houston again, will definitely use your service again.
the lot was over full, the deskgirl was shocked that our reservation was still accepted even though the were not accepting anymore RSVP, the deskgirl still fit us in, was very polite and very helpfull, even thought the lot was full she took us in anyway and guaranteed us that when we leave our car key that our car is safe. after returning from our 7 day trip, we found our car in the same condition as we left it. Perfect
No parking spaces were available. had to park on the curve and leave the keys. Soda pop was thrown on the front of car and the syrup dried on the roof, windshield and the hood.
waiting around 30 min to be picked up at our arrival
The parking lot was easy to access and very secure, I left my car for 9 days over the Christmas holidays, and everything was perfectly well at my return. The van that took us to the airport didn't take more than 10 minutes to pick us up, same when I got back. Only Con I could see was that the parking lot was very packed, and I struggled a little bit to find a space available. Note that the van picks you up at the Hotel Buses and Shuttles location.
The current average score of 3.6 is about right, or could be higher in my opinion, somewhere close to 4 if 5 is perfect. Everything else is quite good except the waiting time. If you are not in a hurry, this is not a bad choice for the low price. Shuttle is scheduled every 30 minutes if I remember it right. However, the driver may show up a few minutes late. In my case, she came six minutes after the schedule, and said "sorry I went throw away the trash" -- not sure what that means. If they can keep the 30-minute interval, I'll probably try to use it every time.
This is by far the worst airport parking experience I have ever had. there is only 1 bus that they use. bus comes every 30mins. this means if your 1 min late, you will wait for 30mins before you get to the airport. instead, the bus took over 40mins therefore we had to catch a $19 cab to the airport. Due to this time waisting, my husband and I missed our flight simply because it was to late to check in our bag. I call Red Roof back so I can check into the hotel, The bus driver came to the bus stop and never stopped. Saw me running behind and kept moving. I called again on behalf of them to send back the driver. they told me that I will have to wait 30mins again. Secondly, when this bus driver came, he remain seated for me to open the back of the bus, put my bag in the bus and also open my the door to enter the bus all by myself.. What happened to customer service. This is Completely bad customer service, in-considered and I will absolutely never park my car there again.