Please check-in at the front desk and be prepared to show a copy of your Reservation Receipt.
Shuttle runs approximately every 40 minutes 24/7. Please make sure to arrange your shuttle ride with the front desk.
Breakdowns based on 39 ratingsWRITE A REVIEW
1-20 of 28 Reviews
The shuttle time from airport to hotel was ridiculous! It took approx 1 hour to get picked up and to my car. Any other hotel I've parked at is approx 20 min. Their shuttle is used by approx 6 different hotels, so you may have 5 different drop-offs before you reach yours.
Communication between the Red Roof Inn staff and the shuttle drivers was great. The parking lot was well lit and safe
We got to the hotel to park, Showed our paper work and they told us to park in the back of the building. We waited 40 min for the shuttle, due to the shuttle running every 40 min. When it came we made it to the airport no problem. My only issue is when returning the person at the desk didnt tell us the steps for being picked up such as calling with our location. Luckily we did anyway and were picked up withing 30 min
overall review: We were very pleased. Highly recommend Red Roof Inn parking. Attendants were very professional.
While coming back, I called them up for a pickup from airport and they asked me to wait at E35 gate. I called them up after 15 minutes and they were like we don't know when the shuttle will come, there might be a wait time of 25 minutes. I waited for 40 minutes and then when asked about the pickup, the attendant was like the shuttle already left and the next one is gonna take 30 more mins. When I told them I have been waiting there all along, they mentioned that you need to wait on the Gate E35 of the lower level but not the upper level. They never informed me about this when I called them multiple times before. It was 5 in the morning and it was damn cold. I already waited for more than 40 mins and now they tell me that I need to wait for 30 more mins. I gave up on them and took an uber to the parking lot.
On my return trip dallas I couldn't find courtesy shuttle and hence paid $25.00 to Taxi for which I still have the receipt. I was not given the telephone numbers to call or guided me how to get to the car park when I left my car. The wait for the Shuttle was 40 minutes before we all got to the airport for boarding. Return was a disaster and would not like to use this facility again. The receptionist was not at all sorry of apologetic for my extra money spent. I will neither recommend nor use this service again and I am sure being a corporate member, the Red Roof Inn would lose quite a few prospective clients.
It seemed safe and car parking space is good.
Good but let customers know they have to call when ready at airport
Great price, easy smartphone reservations, quick pickup from red roof, but return leg I waited 70 minutes for van.
After arriving to the airport, the shuttle wait time was over 20 minutes. When the shuttle arrived, before I had time to gather my 6 bags and pregnant wife, the shuttle had taken off. The driver didn't get out, didn't call, didn't check or anything. This is the hotel connection shuttle that is shared by Red Roof, Days, Extended Stay, and others, and I would not recommend this one.
It was clean
I had a horrible experience during my outbound trip to the airport. I got to Red Roof at 9:30am and the shuttle was supposed to come at 10:00am but did not show up. When the receptionist called, the driver said that he showed up but if he did, he did not come in the reception area where we were waiting. A gentleman and I had to share a taxi so that we will not miss our flight. There was no apologies made. I am really disappointed because this is the first time I used your services. I don't know if I am going to use you again. The first experience and first impression matters.
Unsure where to park but that's not unusual. Was able to park relatively close to the office where the shuttle picks up.
It takes too long to get the shuttle . The have one shuttle for 3-4 hotels together.
It's a parking and shuttle service, not rocket science. Everything was as described, no surprises. Ir you're such a prima dona that you can't wait 20 minutes or so, then go somewhere else.
Great experience for the price.
Staff was super friendly. Return from flight pickup was quite a wait - almost an hour and thirty minutes. It was a late pick up. We arrived at 10:15 pm and called for our shuttle pickup as soon as we got our luggage. They didn't pick us up until 11:45 pm. Overall it was okay but I would reserve them as a last resort.
Driver was great at last night trip.
Everything went smoothly, will use again.