Please check-in at the front desk and be prepared to show a copy of your Reservation Receipt.
Shuttle runs approximately every 40 minutes 24/7. Please make sure to arrange your shuttle ride with the front desk.
Breakdowns based on 32 ratingsWRITE A REVIEW
1-18 of 18 Reviews
It was clean
I had a horrible experience during my outbound trip to the airport. I got to Red Roof at 9:30am and the shuttle was supposed to come at 10:00am but did not show up. When the receptionist called, the driver said that he showed up but if he did, he did not come in the reception area where we were waiting. A gentleman and I had to share a taxi so that we will not miss our flight. There was no apologies made. I am really disappointed because this is the first time I used your services. I don't know if I am going to use you again. The first experience and first impression matters.
Unsure where to park but that's not unusual. Was able to park relatively close to the office where the shuttle picks up.
It takes too long to get the shuttle . The have one shuttle for 3-4 hotels together.
It's a parking and shuttle service, not rocket science. Everything was as described, no surprises. Ir you're such a prima dona that you can't wait 20 minutes or so, then go somewhere else.
Great experience for the price.
Staff was super friendly. Return from flight pickup was quite a wait - almost an hour and thirty minutes. It was a late pick up. We arrived at 10:15 pm and called for our shuttle pickup as soon as we got our luggage. They didn't pick us up until 11:45 pm. Overall it was okay but I would reserve them as a last resort.
Driver was great at last night trip.
Everything went smoothly, will use again.
I fly often therefore I use airport parking often. This was my first experience with Red Roof Inn Parking. It was terrible. The hotel staff wasn't concerned about my car flight the shuttle or anything else. Parking was in the far back away from the hotel. I felt unsafe and unsure of the protection of my vehicle. The shuttle run was unorganized. It was over packed uncomfortable made random pick ups and rushed!!!
When we arrived there was no parking but we were able to park at the Denny's across from them. At first I was a little worried but other cars were parked there as well. We left the car for a week and when we came back from our trip all was well. The shuttle drivers are really not great at customer service and what I didn't like the most was that they expected a tip from us. We only paid $40.00 to park for the whole week so it was a great deal. Overall I'm satisfied and will most likely park there again.
When I got there the pickup van was about to arrive. I had to quickly park, use the rest room and gather my bags, but the attendant at the Red Roof Inn front desk made sure the van waited for me. Very nice as the next pickup wasn't until about 40 minutes later.
Was told to keep driving around parking lot until a space became available. Waited over one hour to get picked up at airport. Will not use Red Roof again.
Nice experience but parking spots lacking
Arrival was great, however, when we returned it was a nightmare!! We called from the plane and the Red Roof Inn front desk had no idea where we were supposed to meet the driver. I told them we were at the E11-19 Courtesy shuttle pickup. They said we were supposed to be at E2 because E11 was closed. AND actually it was open. We watched several other pickup shuttles arrive but no Red Roof. We called back 3 more times and they were confused and told us each time they would call the driver and it would be 10-15 minutes longer. We waited at the pickup area from 10:40pm-12:01 am. We thought we would try your service and sadly we were not impressed. An hour and twenty minutes wait time is unacceptable and the staff at Red Roof Inn had no idea what they were talking about!
The first departure bus was full so we had to wait on the second one which arrived with a couple minutes only. On our return we only waited 10 minutes but others further down the route had been waiting much longer. I'm not sure if they called in like they were supposed to or not.
We had a good expereince at the Red Roof. We didn't have to wait long for the shuttle going or coming back, and the hotel staff were very nice.