Distance from airport: 2.3 miles
*Parking Tax - 10.00%
Please arrive at 9920 ValueParkLAX 20 minutes prior to the time you want to be at your airport terminal and you will be directed to a parking space. Height restriction of 6'8".
Free transportation is provided to and from the airport 24 hours per day on modern shuttle buses. Shuttles run about every 15 minutes. Complimentary luggage assistance.
Open 24 hours
There is low clearance in the parking lot, which is posted. However the speed bumps are placed right under the beams leaving even less room if you have a truck. When I called for the shuttle they said it would be 10-15mins, we waited over 35mins.
Everything was good, will use this parking lot next time. Shuttle goes every 20 min, so if you're late just for 2 min, you have to wait almost 40 min, so it's fair for this amount of money. Overall experience is fine.
Shuttle Driver Mr. Collins was very kind and courteous on both my return and departure. I just lucked up and got him both times.
You might consider putting up a more visible sign on the corner of La Cienega and your drive way, at night i passed it once and had to make a u-turn and come back regrds V.N.S
Disappointed that lot was overbooked and covered parking was no longer available without leaving keys. (This was not 'as advertised').
Drivers were really really helpful, patient and had oddly superhuman armstrenght...I hope the company gives them lower-back/waist support straps.
Shortly after arrival at Hotel & Courtesy Shuttle pick up point, your bus arrived but only slowed down, away from the curb, honked and moved on. I did not even get a chance to wave. I called immediately, but nobody was picking up the phone for a very long time. I called again and this time I talked to a real person. She said she would call the driver to come back. The next bus arrived in approx. 30 minutes
car was blocked took 40 minutes for them to find the right key of the person behind me and finally get out of the garage. it's cheap but you get what you pay for. I'll spend a little more next time and park somewhere else.
i would definitely use this parking again
Parking lot was easy to find and shuttle service was prompt both drop-off and pick-up. Would definately park there again!
Kelly was fabulous and very helpful and fun for two old, but inexperienced travelers! We would use your service again and recommend to others!
I have used that lot in the past and it was quite different. It was very dirty with attendants that seemed unprofessional and creepy. I didn't know I was going to the same place. Much better!!!!
I was very impressed by the promptness of the shuttles, when i got to the parking structure and at pick up from the airport. Thank you team for making my trip perfect even when it was over.
We waited for over 40 minutes for a shuttle to pick us up at 3am. We called 3 times. 40 mins is fine if you state that, but telling us 10-20 mins isn't cool.
Disappointed with the wait time for the shuttle on return. Attendant told us it would take 10-15 mins and it took 35 mins. Overall the time from the bagage claim to exit the lot was 50 mins.
Waited 45 minutes at airport for pickup than had hard time find car that had been parked for me.
You need luggage carts for women traveling with more than one bag. The attendant helped me get my three bags to the tram but if he hadn't been there, I would have been stuck with no way to move my luggage. All clients are not young and traveling light. Think about women and how they travel. We all don't have men to carry things. In fact, most of us don't. We're a market niche that's growing and you should address our needs. Your prices are great.
Your faciities and service were more than adaquate...thank you.
We were happy with everything about this parking lot, except when we returned home. We had to wait for a little over an hour before we were picked up and each time we called they would say someone was on there way and would be there in 15 minutes which turned into an hour plus and then we were told the driver was on lunch, finally a sister van picked us up. The customer should be told what the van looks like and the driver should at least identify themselves when they pull up to the shuttle stop.
I waited for almost one hour for the shuttle, I know it's reasonable to wait longer after thx giving but their bus is the latest, all other parking's customer left one by one and I'm still on spot waiting. Customer service keeps on telling me shuttle will arrive next 5 min. But it doesn't!!