Hilton Rosemont - Chicago O'Hare Airport ORD
| 1, Was the shuttle service prompt? | |
| 2, Were the attendants courteous? | |
| 3, Was the parking lot in good shape? | |
| 4, Was the parking lot hard to find? |
| Product Type | Daily Rate | Weekly Rate | Monthly Rate | |
|---|---|---|---|---|
| Indoor | $18.00 | n/a | n/a | Book Now |
| Self | $8.50 | n/a | n/a | Book Now |
| Lot Taxes and Fees | ||||
| Sales Tax | 0.00% | |||
Hilton Rosemont at O'Hare Reviews (33 Total)
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Posted May 6th, 2012
Jim B.
We have used this lot for our last 2 trips and the service has been excellent. Never had problems finding space in the garage. When we were picked up after our trip, the driver offered cold bottled water to each passenger - nice touch.
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Posted May 1st, 2012
Matthew Y.
Lot was full, difficult to find a spot
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Posted May 1st, 2012
Deborah F.
The website was not the best. Parts were not working and I could not initially get a confirmation receipt, as from my end it reflected it was not a secure site.. The customer service number was hard to locate on the site, but once I had it, they were prompt to e-mail a receipt. We parked at the Hilton on River Road and the site was very nice. It made for quick ride to the airport, which we cabbed both ways rather than wait for the shuttle. Good experience and we will definitely do it again. You should remind people that they need to leave plenty of time to park. We could find no spots in the ramp and eventually were directed to the outside lot in front as a last resort.
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Posted January 15th, 2012
Cindy.
Great parking. Everything worked out as the shuttle was ready to leave within 10 minutes of us arriving and arrived at the pickup area as I was calling to check on a shuttle. The covered parking garage was an unexpected suprise. Easy to get to, great price, covered parking, wonderful hotel staff, and fast, courteous drivers.
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Posted January 12th, 2012
John.
Shuttle too slow, it runs by the hour I think, do not use if you are in a hurry both ways departure and arrivals.
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Posted December 9th, 2011
Chris F.
Almost missed my flight because the shuttle took so long.
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Posted December 5th, 2011
Terri B.
Would use again.
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Posted December 1st, 2011
Flora F.
Very nice indoor parking - Frequent shuttle - Update the shuttle info (door 3 and not 2)
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Posted November 30th, 2011
Donna L.
Shuttle Pick-up was listed wrong. I was at the wrong door for a while.
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Posted November 29th, 2011
Stuart I.
No problems.
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Posted November 28th, 2011
Mike C.
The walk from the garage to the front desk was inconvenient, we had to walk outside to get to the front desk. No directions given and had it been snowing this route would have been very bad
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Posted November 7th, 2011
Joan W.
First time users and we were very pleased with the service. Will definitely use it again.
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Posted October 31st, 2011
Douglas M.
Driver to airport (departures) did not know how to describe pickup (arrival) location. I was not familar with the Shuttle Bus Center and following the red signs at O'Hare.
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Posted October 25th, 2011
Shannon W.
Should provide instructions for where to meet shuttle at the airport to take back to the parking lot and frequency of shuttle.
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Posted October 9th, 2011
Kristin S.
Price was good. A nice, safe option for a young single female compared to the O'Hare parking garages. Thanks!
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Posted October 3rd, 2011
Patricia F.
The drivers were very courteous and attentive. Coming back the driver offered everyone on the shuttle water. Very nice gesture. Thank you,
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Posted September 18th, 2011
Barbara W.
Shuttle pickup at the car parking area was excellent. Pickup at the airport was not. Directions to the shuttle pickup point at the airport were completely inadequate. The directions assumed arrival on a domestic flight; we arrived from an international destination. Thus, the pickup point, and instructions to find it, were entirely wrong. Additionally, when I called the parking facility for help, the person answering the phone assumed-incorrectly- that we were on a domestic flight, and also gave us the wrong information. We spent at least 30 minutes trying to reach a shuttle. I also have mentioned this error to the parking facility staff.
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Posted July 25th, 2011
William L.
Was happy with service
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Posted July 24th, 2011
Eileen G.
The procedure to board the shuttle to and from the airport was not provided on the directions or receipt. It would be helpful to give customers more information about this. I had to ask other passengers on the shuttle to the airport.
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Posted July 8th, 2011
Elihu B.
please add a covered parking (garrage) icon on your website
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Posted June 21st, 2011
Pamela D.
You need to correct your information on the invoice/receipt. For the Hilton Rosemont it says to go to door 2 for the shuttle center. It needs to be door 3.
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Posted June 20th, 2011
Alan R.
Should be directions to pay the hotel desk first before getting your car. They give you a ticket which opens an unmanned gate.
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Posted June 15th, 2011
Qani R.
shuttle was horrible when i arrived from trip. i waited 40 minutes at the gate only to find one shuttle for all 3 hotels versus other hotels than ran multiple shuttles more frequently.
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Posted June 9th, 2011
Don R.
When we landed and the bus picked us up at 10:30 pm and it was really hot out the driver had ice water for all of us. It was a great experience.
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Posted June 8th, 2011
Wayne H.
Pickup at the International terminal took over an hour and 4 or 5 phone calls. We were told that there was a traffic jam, but all the other shuttles went by 3 or 4 times while we waited. Other than that, we were happy with the service.
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Posted June 6th, 2011
Nicholas F.
it is confusing knowing where to turn into to get to parking lot -- but once in, the security and personel are excellent. shuttle very prompt - will also park here from now on.
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Posted May 25th, 2011
Dave M.
Had some issues with the parking. We were paying to park at the Hilton which the garage is shared by 2 other hotels. There was no available space in the Hilton section so we parked in the next available level which belonged to another hotel. When we arrived at the desk they said it might be an issue, but were not sure. Seeing how our plane was due to leave soon we didn't have time to move our car. Fortunately it was still there when we returned without incident. On departure our validation did not work properly to exit and asked for addition funds to exit the lot. Had to go back to front desk to get corrected. Still had a problem and had to call desk from out side at parking gate to leave lot.
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Posted May 16th, 2011
Christopher M.
We waited for 40 minutes for a shuttle to arrive to take us to the parking lot. I could have paid $5 for an "L" ride home to down town and been home by the time the shuttle picked us up. Shuttle frequency must increase. Give better directions to the shuttle bus terminal
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Posted May 13th, 2011
Fred P P.
Good Service
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Posted May 10th, 2011
Cheryl V.
Suggest drivers be more specific on where to pick up shuttle when returning. Confusing with the three "zones".
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Posted March 26th, 2011
Carla G.
Our only problem, which we were first time users of your service, was finding on our return to airport was where to be to get the shuttle bus back to parking garage. now that we know, it would quite easy. Thank you for great service.
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Posted December 27th, 2010
Wayne T D.
Not familiar with ORD so upon return I had trouble finding the location of the shuttle pick up to ride back to the Rosemont Hilton parking garage.
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Posted December 21st, 2010
Randy V.
It would be great if there was an arrival time board (like in some subways) so you could tell when you shuttle would arrive!
Arrival Info:
Please check-in at the front desk upon arrival. There are no attendants at the exits. Please pay at the front desk before retrieving your vehicle.
Airport Transportation:
Shuttle transportation provided to and from your departure terminal.
Operation Hours:
The hotel is open 24/7. Shuttle service operates from 4AM to 2AM daily. Departs ever 20 minutes on the hour.
Additional Information:
The Hilton Rosemont hotel offers a great O'Hare parking service. Conveniently located just 2 miles from Chicago O'Hare airport with free shuttle transportation to your terminal every 20 minutes operating from 4am to 2am, this is a convenient, low cost alternative to parking at lots at O'hare Airport.
