*Sales Tax - 8.75%
*City Parking Tax / Fee - 10.00%
Please arrive 15-20 minutes before you wish to arrive at your airport terminal. Shuttle transportation to and from airport available upon demand. Upon arrival, check in at the front desk to be directed to an available space. The hotel will provide a shuttle to pick you up at your vehicle, if needed.
Shuttle service provided to and from your airport terminal. Upon arrival, check in at the front desk to be directed to an available space. The hotel will provide a shuttle to pick you up at your vehicle, if needed.
Open 24 hours.
The Hilton New Orleans Airport Hotel operates a fantastic service at New Orleans Airport ensuring your vehicle is safe and secure, leaving you free to get on with the business of travel. They run a modern shuttle service which operates to all New Orleans Airport terminals and gates on demand. Our courteous and professional staff will provide excellent customer care and complimentary luggage assistance. Please arrive at The Hilton New Orleans Airport Hotel 15-20 minutes prior to the time you want to be at your airport terminal. After retrieving your luggage, call The Hilton New Orleans Hotel from either cell phone or from the transportation center for pick up. Pickup is at the Airport Transportation Center.
Breakdowns based on 777 ratingsWRITE A REVIEW
1-20 of 286 Reviews
Staff was very friendly and helpful! I love using this parking lot.
Parking lot is a maze. Told me to put receipt in dash. At midnight, I had to stand in a long line at front desk of hotel behind guests chekiing in. When I get to the front of the line, the clerk tells me I need to go to my car & bring him my receipt! Needless to say, this is not my idea of an efficient operation. I would never park here again.
Great parking, always easy. Fast friendly shuttle
How to Exit is not real clear!
Flights were delayed coming in due to the weather. Had to wait in the plane to unload. Caused traffic problems in the airport. I was tired waiting. I walked across the airport and across the street to the Hilton to get my truck then return to pick up my friend. My friend never did see a Hilton pickup vehicle.
Overall, it was a good experience
Worked out wonderful for us. Easy and very friendly
Easy access to airport
pre-information about where to park, how to catch the shuttle and what to do on return--call hotel or wait in transportation center-- was totally inadequate. Very difficult for 1st time parker. Next time, if a next time, it will be easy but the lack of information the first time was frustrating.
GOING IN WAS EASY. LEAVING WAS TERRIBLE. FIRST, WAITED NORMAL 10-15 MIN. THEN SHUTTLE HAD AN ACCIDENT IN PARKING GARAGE OF AIRPORT.....NO FAULT OF SHUTTLE DRIVER......BUT REQUIRED WAITING FOR BACK-UP SHUTTLE. AFTER 30+ MINS GOT ACROSS STREET TO LOT T0 MY CAR BUT HAD TROUBLE LEAVING GATED LOT. CONFUSION BETWEEN PERSONNEL INSIDE AND BACKUP SHUTTLE DRIVER ON HOW TO GET OUT!!! AFTER ANOTHER 30+ MINS WE WERE OUT OF LOT ACROSS FROM THE AIRPORT. THIS MAY BE MY LAST STAY AT HILTON AIRPORT. PARKING RATES ARE COMPETITIVE........EFFICIENCY AND SERVICE NEEDS IMPROVEMENT.
When paying on line, we should be provided a parking pass at that time to prevent from having to go inside. Trying to bet out of the parking lot was disastrous. I had to go inside twice and then the gate did not work. It has to be a better way! This prolonged my departure time and I had a 5 hour trip before me because my brother in-law has had a stroke and was in a coma. I was a little on edge and this did not help!
Parking lot is clean and easy to find a spot. The only issue was leaving because of the new security gate they installed.
Car was left safely for 2 and 1/2 weeks! Used this service many times ... some times good, some times not. It's usually the PRICE that always brings us back; but, the young gentleman's promptness, attitude, helpfulness, & friendliness on this return trip back to the car from the airport was absolutely AWESOME!! Also, pleasantly surprised to find updates to both phone answering system since the last time and parking lot changes this time while we were gone! Wouldn't hesitate to use again!
a little confusing on how to get out of the lot - and wheather I needed the parking ticket to check out
Hilton has recently changed their system but there was no indication of that. They now have you take a ticket, park and then come in at the end of your stay and have a new process. The person at the front desk was scowly and barely spoke. She handed me a slip of paper and told me to use it to leave the lot. Unfortunately, she also kept my parking ticket so I had to park again and go back in and retrieve it and then the slip would not work. Finally hit the help button and they just opened the gate!
Called once bag arrived, waited 20 minutes called back, driver said he didn't know I was waiting.
Very nice!!!! !!!! !!!! !!!! !!!!!
When I arrived the staff was very helpful, and the shuttle driver was attentive, asked if I had put my receipt on the dash (which I had forgotten to do), and took me back by my car so I could do so. When I came back, I could not call until I was out of the airport (no signal) so after I was on the curb I called and could not get an answer. I tried all the numbers that I had to no avail. Then I called the motel, and hit operator and got a very nice lady who talked to the shuttle driver and said he was on the way. I asked where I should stand and was told across from baggage claim 6 where the transportation terminal was. While I was standing in the middle so I could catch my shuttle from either drive, I noticed that some shuttles were stopping in the parking garage. So I watched for that location also through the glass. When I saw the shuttle, I ran as fast as I could to the garage, but the driver left before I got there, and I followed through the garage in hopes that he would see me. Then I called again, and the lady said she would send him back. 20 minutes later he showed up, was not apologetic, and when I arrived at the Hilton, he stopped in front of the motel. I asked him if he could let me off at my car, but he ignored me, and began loading the waiting passengers to go back to the airport. I carried off my own luggage, and walked to my car. So, it appears that you get excellent service going to the airport and poor service getting back to your car. Our plane landed at 7:15 am and I was to my car at 8:15, and I did not check any luggage. This meant I was 30 minutes late to work. I wish I had gotten a cab to my car, it would have been worth it.
Quick, easy, and great price! Would highly recommend!