Hilton New Orleans Airport - Louis Armstrong New Orleans International Airport MSY

901 Airline Drive, Kenner, Louisiana 70062

(313 reviews)

Distance from airport: 0.5 miles

Avg Shuttle Wait Time

5 - 10 minutes

  • Hilton New Orleans Airport MSY Logo
  • Distance from the Airport0.5 miles
  • Ratings817
  • DirectionsClick Here

Overall Rating

4.4

313 Reviews

Reserve

Choose parking option

  • Self

  • Days

    X
  • Special Feature

    • Free Cancellations
  • Price

    $895per day
  • RESERVE

*Sales Tax - 8.75%

*City Parking Tax / Fee - 10.00%

Details

Parking Options & Amenities

  • Car Care
  • Car Wash
  • Curbside
  • Customer Restrooms
  • Exterior Fence
  • Free Coffee
  • Free Newspaper
  • Handicap
  • Open 24 Hours
  • Security Cameras
  • Self Park
  • Valet

Arrival Info:

Please arrive 15-20 minutes before you wish to arrive at your airport terminal. Shuttle transportation to and from airport available upon demand. Upon arrival, check in at the front desk to be directed to an available space. The hotel will provide a shuttle to pick you up at your vehicle, if needed.

Airport Transportation

Shuttle service provided to and from your airport terminal. Upon arrival, check in at the front desk to be directed to an available space. The hotel will provide a shuttle to pick you up at your vehicle, if needed.

Operation Hours

Open 24 hours.

Additional Information

The Hilton New Orleans Airport Hotel operates a fantastic service at New Orleans Airport ensuring your vehicle is safe and secure, leaving you free to get on with the business of travel. They run a modern shuttle service which operates to all New Orleans Airport terminals and gates on demand. Our courteous and professional staff will provide excellent customer care and complimentary luggage assistance. Please arrive at The Hilton New Orleans Airport Hotel 15-20 minutes prior to the time you want to be at your airport terminal. After retrieving your luggage, call The Hilton New Orleans Hotel from either cell phone or from the transportation center for pick up. Pickup is at the Airport Transportation Center.

Reviews

Breakdowns based on 817 ratings

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  • Overall Rating

    4.4

    • 502
    • 199
    • 59
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    • 34

1-20 of 313 Reviews

  • Miranda H. August 22nd, 2016

    verified customer

    We use this lot every time we travel. It's great!

  • Sabrina S. August 2nd, 2016

    verified customer

    There were no instructions as to where to park and what to do after parking. We had to go inside the hotel to get information, which was very time consuming when you are trying to catch a flight.

  • James G. July 29th, 2016

    verified customer

    We had to call 3 times and waited over an hour! Very unhappy this time.

  • Jan L. July 29th, 2016

    verified customer

    Can't beat the price for the location. Lot is secure, staff is friendly, shuttle service is fast.

  • Tresa K. July 26th, 2016

    verified customer

    Parking spots were easy to find and everyone was so friendly

  • Trisha R. July 23rd, 2016

    verified customer

    Easy and not crowded

  • Lisa G. July 18th, 2016

    verified customer

    Upon returning we had to wait too long for the shuttle. Then I prepaid to save time but I still had to go inside and ended up waiting in line another 15 minutes only to be told to buzz the front desk to be let out. Well I did that but no one answered so I had to continue calling and still no one answered. Finally I called the driver and he came back and used his card to let me in. After traveling no one wants to wait like this. I won't be parking here again!

  • Jan C. July 18th, 2016

    verified customer

    Will definitely use this again.

  • Linda N. July 17th, 2016

    verified customer

    Could not get gate open - inadequate instructions. Would be better to be given a code to use to get out, not rely on calling someone.

  • Kenny H. July 13th, 2016

    verified customer

    I was new to this process it was easy and simple.

  • Frank B. July 12th, 2016

    verified customer

    The driver that picked us up from the airport was kind enough to track me down inside the hotel to bring me my luggage after I had forgotten it in the back of the shuttle. - * Suggestion: it would be helpful to have a card to scan of some sort after having pre-paid and reserved online. It would save the trip of having to go inside the hotel to the front desk. (especially when using the parking lot, but not staying at the hotel).

  • Leslie R. July 6th, 2016

    verified customer

    Conceptually there were no parking lot attendants - you had to go into the hotel. The check in to get our parking space was easy enough - raining out and one would have thought the driver may have come to the car to get us but that was not the case so, that was odd and disappointing. Return was very late and there seemed to be confusion between the shuttle and the inside folks as to how the exit process worked so that was an unnecessary delay. Overall, however, we would part there again.

  • Billie A. July 5th, 2016

    verified customer

    I wish that there was a way to simple get our vehicle and leave. The people at the Hilton front desk are polite but I would love to be able to skip the step of walking to the front desk to show our voucher and then walking back to the vehicle.

  • Michael L. July 5th, 2016

    verified customer

    The whole process was confusing. We showed the receipt when we got there and thought we were good to go. But at 2am when we were leaving they made us produce the receipt again before we could exit. We had to exit the car at the gate and walk inside..show the receipt and go back to the gate for them to open it. Once I showed them once that should bave been enough ..there is no record keeping. It's all on the customer. I also had to wait 30 minutes for the shuttle. We called twice. The flight came in at 1:10am- there weren't a lot of people riding the shuttle. When the shuttle driver got there , there was no explanation as to why it took so long. Not even friendly "hello". I might add the shuttle driver who drove us to the airport was excellent however.

  • Raymond E. July 5th, 2016

    verified customer

    Great service once again !

  • Lynda F. July 4th, 2016

    verified customer

    Edgar was great!

  • Debbie M. July 1st, 2016

    verified customer

    We have already told many people that the staff and parking were great! Thank you!!!

  • Martha S. June 30th, 2016

    verified customer

    Needs to pointed out more to call when you get back for the shuttle.

  • Steve L. June 14th, 2016

    verified customer

    We will park there again.

  • Raymond E. June 13th, 2016

    verified customer

    Excellent SERVICE

1-20 of 313 Results