Hilton New Orleans Airport - Louis Armstrong New Orleans International Airport MSY

901 Airline Drive, Kenner, Louisiana 70062

(204 reviews)

Distance from airport: 0.5 miles

Avg Shuttle Wait Time

5 - 10 minutes

  • Hilton New Orleans Airport MSY Logo
  • Distance from the Airport0.5 miles
  • Ratings625
  • DirectionsClick Here

Overall Rating


204 Reviews


Choose parking option

  • Self

  • Days

  • Special Feature

    • Free Cancellations
  • Price

    $795per day

*Sales Tax - 8.75%

*City Parking Tax / Fee - 10.00%


Parking Options & Amenities

  • Car Care
  • Car Wash
  • Curbside
  • Customer Restrooms
  • Exterior Fence
  • Free Coffee
  • Free Newspaper
  • Handicap
  • Open 24 Hours
  • Security Cameras
  • Self Park
  • Valet

Arrival Info:

Please arrive 15-20 minutes before you wish to arrive at your airport terminal. Shuttle transportation to and from airport available upon demand. Upon arrival, check in at the front desk to be directed to an available space. The hotel will provide a shuttle to pick you up at your vehicle, if needed.

Airport Transportation

Shuttle service provided to and from your airport terminal. Upon arrival, check in at the front desk to be directed to an available space. The hotel will provide a shuttle to pick you up at your vehicle, if needed.

Operation Hours

Open 24 hours.

Additional Information

The Hilton New Orleans Airport Hotel operates a fantastic service at New Orleans Airport ensuring your vehicle is safe and secure, leaving you free to get on with the business of travel. They run a modern shuttle service which operates to all New Orleans Airport terminals and gates on demand. Our courteous and professional staff will provide excellent customer care and complimentary luggage assistance. Please arrive at The Hilton New Orleans Airport Hotel 15-20 minutes prior to the time you want to be at your airport terminal. After retrieving your luggage, call The Hilton New Orleans Hotel from either cell phone or from the transportation center for pick up. Pickup is at the Airport Transportation Center.


Breakdowns based on 625 ratings

  • Overall Rating


    • 384
    • 163
    • 42
    • 17
    • 19

1-20 of 204 Reviews

  • Mary P R. September 29th, 2015

    verified customer

    On Parking attendants, we did not have one, didn't park in the fenced area. I have parked here before and I will park here again. Excellent shuttle staff, he didn't want us to wait; came deliver two couples to parking area while others were waiting for their luggage.

  • Linda M. September 24th, 2015

    verified customer

    Better signage, or a dedicated parking lot attendant would be helpful.

  • Robin H. September 21st, 2015

    verified customer

    This is the second time I have used this lot and am pleased with price and convenience to airport. I do have to say however that for the second time, I found the front desk attendant to be a bit aloof and just not friendly or particularly nice. Was made to feel like she was doing me a favor. I also don't understand why the receipt MUST be printed as it was clearly available on my phone. Thankfully, I was directed to a computer and printer where I could print it out but this is an inconvenience. Your website should emphasize need to have printed receipt. I inquired as to shuttle pick up when I checked in at front desk and was told it would be right there but after 10 -15 minutes, I had to call the shuttle driver who was just leaving the airport. He did come within 5 minutes and was most accommodating and friendly. There were two parked shuttles in front of the hotel so I was somewhat puzzled with why I wasn't picked up by either. I anticipate using this service again and have recommended it to others traveling out of the NOLA airport.

  • Sarah S. September 21st, 2015

    verified customer

    Loved it ` will use it again!

  • Maria C. September 18th, 2015

    verified customer

    Excellent again! Bridget at the front desk was kind, professional and pleasant. We'll be back...... Thank you!

  • Alvin S. September 16th, 2015

    verified customer

    Had great experience with Hilton. I strongly recommend using their services.

  • Katherina L. September 13th, 2015

    verified customer

    Excellent shuttle service and excellent customer service

  • Dehlia H. September 10th, 2015

    verified customer

    Had to use my cell phone to call for pick up because the phone in airport was not working. But other than that, my experience was great! The drivers were helpful and courteous.

  • Barbara Perkins P. September 10th, 2015

    verified customer

    after returning back from trip drop off in front of hotel and not told anything but my truck was parked in the back of hotel as instructed so i had to walk by my self in a closed off location and the driver never said a word i was so angry after dealing with the airport and having to drag your luggage and bags to vehicle was not a good experience this was the first time i used this service and it was not a nice ending i actually had to wait a little over 15 minutes for shuttle and also how is it that no military discount is given

  • James T. September 10th, 2015

    verified customer

    Staff at Hilton rude and didn't seem interested that we were parking there.

  • Rosemary B. September 9th, 2015

    verified customer

    will use again. convenient and reasonably priced.

  • Charles B. August 28th, 2015

    verified customer

    Excellent experience, will definitely use your service again.

  • Juelee R. August 13th, 2015

    verified customer

    What a great place to park. Very convenient and easy, leaving and coming back.

  • Shanker J. August 11th, 2015

    verified customer

    as good as airport parking.

  • Paul P. August 10th, 2015

    verified customer

    Shuttle Driver was fantastic. Very friendly, easy to contact upon our return, and EXTREMELY helpful with the whole process. He did a great job !!!

  • Preston S. August 9th, 2015

    verified customer

    Hilton is a great price, but not good with timing of driving. They take too long.

  • Kate C. August 3rd, 2015

    verified customer

    I had to call for a pickup, and it took a while for them to come. But it was a busy night. Love this place!

  • Frank E. August 2nd, 2015

    verified customer

    The wait for the shuttle is consistently and painfully to long.

  • Larry F. July 23rd, 2015

    verified customer

    it should not be necessary to go to the Hotel front desk when i have already prepaid for my stay to get a pass for my dashboard...why not a home printable pass for prepays, such as the airlines do? thanks, blessings

  • Kristen D. July 22nd, 2015

    verified customer

    First time parking here and was very unhappy with service. There was no clear sign where to go to check in or park. Finally went into hotel and the clerk check the reservation and just say go against fence and park. The wait time after arrival was almost 30 mins. and had to call more than 3 times to ask about the shuttle. The hotel/parking lot is across from airport, so it should not be 30 mins or so. I was told by other guest who was on same shuttle that they wait sometime more than 30 mins for shuttle to arrive. The hotel desk clerk is rude and driver does not answer any questions. Parking companies that are further away have a better pick up time and customer service. I will make sure to tell my family and friends not to park here if there are other option. Very rude attendant and driver, and wait time for pickup is very long.

1-20 of 204 Results