*Sales Tax - 8.75%
*City Parking Tax / Fee - 10.00%
Please arrive 15-20 minutes before you wish to arrive at your airport terminal. Shuttle transportation to and from airport available upon demand. Upon arrival, check in at the front desk to be directed to an available space. The hotel will provide a shuttle to pick you up at your vehicle, if needed.
Shuttle service provided to and from your airport terminal. Upon arrival, check in at the front desk to be directed to an available space. The hotel will provide a shuttle to pick you up at your vehicle, if needed.
Open 24 hours.
The Hilton New Orleans Airport Hotel operates a fantastic service at New Orleans Airport ensuring your vehicle is safe and secure, leaving you free to get on with the business of travel. They run a modern shuttle service which operates to all New Orleans Airport terminals and gates on demand. Our courteous and professional staff will provide excellent customer care and complimentary luggage assistance. Please arrive at The Hilton New Orleans Airport Hotel 15-20 minutes prior to the time you want to be at your airport terminal. After retrieving your luggage, call The Hilton New Orleans Hotel from either cell phone or from the transportation center for pick up. Pickup is at the Airport Transportation Center.
Need to be able to use your electronic receipt instead of a printed out copy.
Convienent & easy!
Always always have I had nothing but first class treatment when dealing with your company. I feel secure in Knowing i am safe;should any unexpected issues arise. My last shuttle attendant was superb! Very respectful, knowledgeable and accomadating....(3 very heavy suitcases...) once again ....,,,,I will use your service.
Shuttle wait was almost 30 minutes - not acceptable. This is the first time in over 6 uses of the service where the wait was this long.
Parking lot could be more secure. Upon arriving at my car, there was a homeless individual lying in front of my car.
Parking at the Hilton is easy and cheap, we will definitely use them again on our next trip!
Please find a way where you don't have to print out a copy of your receipt to be able to park. A lot easier if it was all electronic.
After my plane landed, I immediately called the front desk to request a shuttle. The woman at the front desk informed me that the shuttle would be there in a "few minutes." After waiting for 10 minutes outside (in 40 degree windy weather), I called back and informed her that the shuttle had not arrived and I, along with 7 other people, were waiting. She repeated herself saying the shuttle would be there in a "few minutes." After 20 minutes and repeated phone calls from me and the other guests, I decided to call one last time. I asked to talk to her manager or someone else in charge, considering her "few minutes" description had actually turned into 20+ minutes. She informed me that there was no one I could talk to and "I would just have to wait." While waiting we saw every other van/shuttle come and go twice (Airport Shuttle, Double Tree, and several other hotel shuttles) which was great advertising for THEM. I would love to continue to do business from you; however, I overheard the other guests saying they would never use Hilton as a parking option again and unfortunately, I may have to agree. If your shuttle only runs every 30 minutes, perhaps you should advertise that so your customers are not mislead. Also, I did not appreciate a front desk clerk who had no idea where the shuttle was or what time it would be arriving. While the shuttle driver was very polite and courteous, at that point I was just irritated and upset. I hate to give such tough reviews (and I rarely do); however, this was simply unacceptable "service."
The Hilton Parking was very easy to use & the most affordable for the convenience. Thank You!
Had to call twice for a shuttle at 12:30am. Also had to park outside the gates on the grass in an unsecured area.
need cheaper price
Very convenient, but expensive.
Recommend instructing drivers to park in the general hotel parking and go to front desk for parking pass. DO NOT drive to the long term airport parking lot on the side of the hotel. Pre-paid reservations park in the general hotel parking lot and place a parking pass (provided by the front desk) on the dash board.
The lot is totally unsecured. There is no differentiation between "parkers" and other hotel guest parking making it difficult for security to place focus on long term parked cars (most susceptible to theft/burglary/vandalism. The parking area is right next to the street/sidewalk where passersby--potential thieves who walk the same route every day--could notice that a car had been sitting there for several days making it a target.
Directions as to where to park were unclear. Different employees gave me conflicting information as to where to park, etc. So I ended up doing a lot of walking around the site, some of it with quite a bit of heavy luggage. When I returned home, I was trapped in the lot and uncooperative employees would not lift the electronic gate unless I provided a hotel room key, which of course I did not have. I am not a satisified customer.
We had a dead battery and they came out and got us on our way. Not many paring lots would have that kind of customer service. We will defiantly use The Hilton to park at next time we leave town !!
My only issue was waiting for the shuttle when I returned from my trip. When you get to the parking garage, make sure you call the hotel from the waiting area to notify them that you arrived. Once I called, they came right away, but I'm not sure if they ever would have come otherwise. So once I figured that out, I would highly recommend this place for parking.