Hilton New Orleans Airport - Louis Armstrong New Orleans International Airport MSY

901 Airline Drive, Kenner, Louisiana 70062

(279 reviews)

Distance from airport: 0.5 miles

Avg Shuttle Wait Time

5 - 10 minutes

  • Hilton New Orleans Airport MSY Logo
  • Distance from the Airport0.5 miles
  • Ratings768
  • DirectionsClick Here

Overall Rating

4.4

279 Reviews

Reserve

Choose parking option

  • Self

  • Days

    X
  • Special Feature

    • Free Cancellations
  • Price

    $895per day
  • RESERVE

*Sales Tax - 8.75%

*City Parking Tax / Fee - 10.00%

Details

Parking Options & Amenities

  • Car Care
  • Car Wash
  • Curbside
  • Customer Restrooms
  • Exterior Fence
  • Free Coffee
  • Free Newspaper
  • Handicap
  • Open 24 Hours
  • Security Cameras
  • Self Park
  • Valet

Arrival Info:

Please arrive 15-20 minutes before you wish to arrive at your airport terminal. Shuttle transportation to and from airport available upon demand. Upon arrival, check in at the front desk to be directed to an available space. The hotel will provide a shuttle to pick you up at your vehicle, if needed.

Airport Transportation

Shuttle service provided to and from your airport terminal. Upon arrival, check in at the front desk to be directed to an available space. The hotel will provide a shuttle to pick you up at your vehicle, if needed.

Operation Hours

Open 24 hours.

Additional Information

The Hilton New Orleans Airport Hotel operates a fantastic service at New Orleans Airport ensuring your vehicle is safe and secure, leaving you free to get on with the business of travel. They run a modern shuttle service which operates to all New Orleans Airport terminals and gates on demand. Our courteous and professional staff will provide excellent customer care and complimentary luggage assistance. Please arrive at The Hilton New Orleans Airport Hotel 15-20 minutes prior to the time you want to be at your airport terminal. After retrieving your luggage, call The Hilton New Orleans Hotel from either cell phone or from the transportation center for pick up. Pickup is at the Airport Transportation Center.

Reviews

Breakdowns based on 768 ratings

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  • Overall Rating

    4.4

    • 475
    • 192
    • 53
    • 21
    • 27

1-20 of 279 Reviews

  • Robert M. April 25th, 2016

    verified customer

    Worked out wonderful for us. Easy and very friendly

  • William S. April 21st, 2016

    verified customer

    Easy access to airport

  • CAROLYN H. April 18th, 2016

    verified customer

    pre-information about where to park, how to catch the shuttle and what to do on return--call hotel or wait in transportation center-- was totally inadequate. Very difficult for 1st time parker. Next time, if a next time, it will be easy but the lack of information the first time was frustrating.

  • ALBERT H. April 8th, 2016

    verified customer

    GOING IN WAS EASY. LEAVING WAS TERRIBLE. FIRST, WAITED NORMAL 10-15 MIN. THEN SHUTTLE HAD AN ACCIDENT IN PARKING GARAGE OF AIRPORT.....NO FAULT OF SHUTTLE DRIVER......BUT REQUIRED WAITING FOR BACK-UP SHUTTLE. AFTER 30+ MINS GOT ACROSS STREET TO LOT T0 MY CAR BUT HAD TROUBLE LEAVING GATED LOT. CONFUSION BETWEEN PERSONNEL INSIDE AND BACKUP SHUTTLE DRIVER ON HOW TO GET OUT!!! AFTER ANOTHER 30+ MINS WE WERE OUT OF LOT ACROSS FROM THE AIRPORT. THIS MAY BE MY LAST STAY AT HILTON AIRPORT. PARKING RATES ARE COMPETITIVE........EFFICIENCY AND SERVICE NEEDS IMPROVEMENT.

  • Saadia H. April 4th, 2016

    verified customer

    When paying on line, we should be provided a parking pass at that time to prevent from having to go inside. Trying to bet out of the parking lot was disastrous. I had to go inside twice and then the gate did not work. It has to be a better way! This prolonged my departure time and I had a 5 hour trip before me because my brother in-law has had a stroke and was in a coma. I was a little on edge and this did not help!

  • Victor G. April 3rd, 2016

    verified customer

    Parking lot is clean and easy to find a spot. The only issue was leaving because of the new security gate they installed.

  • Jeffrey Alan S. March 31st, 2016

    verified customer

    Car was left safely for 2 and 1/2 weeks! Used this service many times ... some times good, some times not. It's usually the PRICE that always brings us back; but, the young gentleman's promptness, attitude, helpfulness, & friendliness on this return trip back to the car from the airport was absolutely AWESOME!! Also, pleasantly surprised to find updates to both phone answering system since the last time and parking lot changes this time while we were gone! Wouldn't hesitate to use again!

  • Kevin G. March 30th, 2016

    verified customer

    a little confusing on how to get out of the lot - and wheather I needed the parking ticket to check out

  • Darlene W. March 26th, 2016

    verified customer

    Hilton has recently changed their system but there was no indication of that. They now have you take a ticket, park and then come in at the end of your stay and have a new process. The person at the front desk was scowly and barely spoke. She handed me a slip of paper and told me to use it to leave the lot. Unfortunately, she also kept my parking ticket so I had to park again and go back in and retrieve it and then the slip would not work. Finally hit the help button and they just opened the gate!

  • Thomas D. March 23rd, 2016

    verified customer

    Called once bag arrived, waited 20 minutes called back, driver said he didn't know I was waiting.

  • Vinod N. March 21st, 2016

    verified customer

    Very nice!!!! !!!! !!!! !!!! !!!!!

  • Anna W. March 18th, 2016

    verified customer

    When I arrived the staff was very helpful, and the shuttle driver was attentive, asked if I had put my receipt on the dash (which I had forgotten to do), and took me back by my car so I could do so. When I came back, I could not call until I was out of the airport (no signal) so after I was on the curb I called and could not get an answer. I tried all the numbers that I had to no avail. Then I called the motel, and hit operator and got a very nice lady who talked to the shuttle driver and said he was on the way. I asked where I should stand and was told across from baggage claim 6 where the transportation terminal was. While I was standing in the middle so I could catch my shuttle from either drive, I noticed that some shuttles were stopping in the parking garage. So I watched for that location also through the glass. When I saw the shuttle, I ran as fast as I could to the garage, but the driver left before I got there, and I followed through the garage in hopes that he would see me. Then I called again, and the lady said she would send him back. 20 minutes later he showed up, was not apologetic, and when I arrived at the Hilton, he stopped in front of the motel. I asked him if he could let me off at my car, but he ignored me, and began loading the waiting passengers to go back to the airport. I carried off my own luggage, and walked to my car. So, it appears that you get excellent service going to the airport and poor service getting back to your car. Our plane landed at 7:15 am and I was to my car at 8:15, and I did not check any luggage. This meant I was 30 minutes late to work. I wish I had gotten a cab to my car, it would have been worth it.

  • Ngan N. March 17th, 2016

    verified customer

    Quick, easy, and great price! Would highly recommend!

  • Darreck K. March 15th, 2016

    verified customer

    The driver and front desk staff were very friendly and extremely helpful.

  • STEVEN D. March 10th, 2016

    verified customer

    We arrived in the early morning hours and didn't deal with any attendants other than the front desk of the hotel. She directed us to the area in which to park. I was very pleased overall and will use this service again and will tell friends about it. Thanks!

  • Raymond E. March 7th, 2016

    verified customer

    I had to call for shuttle service

  • John A. March 3rd, 2016

    verified customer

    Always appreciate the good service, courteous attendants and security provided! Thanks, once again, for outstanding service!

  • Jenell M. March 1st, 2016

    verified customer

    MISSED OUR FLIGHT DUE TO TSA SECURITY LINE AND ADDITIONAL 15 MIN WAIT AT HOTEL. WE WILL PARK AT THE AIRPORT NEXT TIME

  • Rebecca S T. February 26th, 2016

    verified customer

    I always use Hilton to park when I travel. The hotel staff is very friendly and courteous

  • Raymond E. February 22nd, 2016

    verified customer

    Very convenient and easy !!!!

1-20 of 279 Results