Hilton New Orleans Airport - Louis Armstrong New Orleans International Airport MSY

901 Airline Drive, Kenner, Louisiana 70062

(338 reviews)

Distance from airport: 0.5 miles

Avg Shuttle Wait Time

5 - 10 minutes

  • Hilton New Orleans Airport MSY Logo
  • Distance from the Airport0.5 miles
  • Ratings853
  • DirectionsClick Here

Overall Rating


338 Reviews


Choose parking option

  • Self

  • Days

  • Special Feature

    • Free Cancellations
  • Price

    $895per day

*Sales Tax - 8.75%

*City Parking Tax / Fee - 10.00%


Parking Options & Amenities

  • Car Care
  • Car Wash
  • Curbside
  • Exterior Fence
  • Free Coffee
  • Free Newspaper
  • Handicap
  • Open 24 Hours
  • Security Cameras
  • Self Park
  • Valet

Arrival Info:

Please arrive 15-20 minutes before you wish to arrive at your airport terminal. Shuttle transportation to and from airport available upon demand. Upon arrival, check in at the front desk to be directed to an available space. The hotel will provide a shuttle to pick you up at your vehicle, if needed.

Airport Transportation

Shuttle service provided to and from your airport terminal. Upon arrival, check in at the front desk to be directed to an available space. The hotel will provide a shuttle to pick you up at your vehicle, if needed.

Operation Hours

Open 24 hours.

Additional Information

The Hilton New Orleans Airport Hotel operates a fantastic service at New Orleans Airport ensuring your vehicle is safe and secure, leaving you free to get on with the business of travel. They run a modern shuttle service which operates to all New Orleans Airport terminals and gates on demand. Our courteous and professional staff will provide excellent customer care and complimentary luggage assistance. Please arrive at The Hilton New Orleans Airport Hotel 15-20 minutes prior to the time you want to be at your airport terminal. After retrieving your luggage, call The Hilton New Orleans Hotel from either cell phone or from the transportation center for pick up. Pickup is at the Airport Transportation Center.


Breakdowns based on 853 ratings

  • Overall Rating


    • 519
    • 203
    • 69
    • 27
    • 35

1-20 of 338 Reviews

  • Scottie C. December 5th, 2016

    verified customer

    This was my first time to use the parking lot and it was so easy and such fast shuttle service. I will always use this service in the future.

  • Wanda D. November 27th, 2016

    verified customer

    Maybe you should really inform customers more about the process. Checking in and out. How you actually get into the lot behind the hotel. Let them know that they have to call for pick up. Figure out a better way in and out of the lot. My experience was ok but not the best. I have had a better experience at other lots.

  • Patricia K. November 21st, 2016

    verified customer

    I read some of the previous reviews so I understood the entering and exiting procedures. Our experience involved an early departure and a mid-afternoon return. It took approximately 15 minutes to park, unload luggage and arrive at the airport. The transport van came to our car and helped load our luggage and when returning arrived at the airport about 10 minutes after our call for pick-up. On return the van took me to the lobby to check out and than took my husband to the car and helped with the luggage. Definitely would use this service again

  • Cleta W. November 17th, 2016

    verified customer

    always stay there.

  • Ronald L. November 14th, 2016

    verified customer

    Easy clean and safe parking. Made it to the airport in plenty of time.

  • Joseph P. November 14th, 2016

    verified customer

    The shuttle bus we got on to return to the hotel to get our car only said Hilton New Orleans Airport, the drive said "going to the Hilton" we said yes....turns out the shuttle was going to the Hilton on Williams blvd, she had to turn around and bring us to the Hotel across from the airport. I think the shuttles should have on them "Williams Blvd" or Airport Hilton or have the drivers ask which Hilton. The driver said this happens all the time.

  • Chris S. October 25th, 2016

    verified customer

    The person working the Hilton check in desk was very helpful. The gate wouldn't open when we tried to exit, but he walked outside and helped us leave.

  • John H. October 24th, 2016

    verified customer

    After we arrived New Orleans airport, contacting the shuttle bus service was less than desirable. Repeated phone calls ended up with a message to call back again.

  • Sandra T. October 20th, 2016

    verified customer

    Unable to get out without parking again and going into the hotel. Shuttle does not go to your car. You have to unload & load yourself at the entrance. No one answers the shuttle phone. Will never use this facility again.

  • Jacqueline L. October 20th, 2016

    verified customer

    Long way to walk from parking car to front of the hotel to board the bus with all the luggage. And reverse is true getting off the bus and hauling all the luggage back to the car. Bus should be able to drive to the parking lot to gather and transport guests to the airport. Will be considered if we decide to park at the Hilton in the future. May be worth paying more to use services at Park n Fly Had to call from exit to have arm raised to drive out after notifying desk clerk of inside of the hotel.

  • FRANCES D. October 10th, 2016

    verified customer

    Well lit parking lot. Friendly staff.

  • Elizabeth T. October 5th, 2016

    verified customer

    I found the whole process confusing. I didn't realize I needed to get a ticket to enter the parking lot, given that I had provided a credit card online. So entry was tough. Didn't understand how to get a return shuttle from the airport. Couldn't get the arm to lift when I wanted to leave the parking lot. You have many kinks to work out!!!

  • Mary C. October 4th, 2016

    verified customer

    This is the way to go easy access to and from the airport and easy to and from my vehicle. And, did I mention inexpensive. Could not afford airport parking. But so glad that Hilton provides park and ride. Great will be in the area in December and I plan to go this way again. Thanks for the fast, courteous service. George was fast and funny.

  • Glenda D. September 18th, 2016

    verified customer

    I like parking convienent to the airport but the new "automated" check out is clumsy! I prepay on line but upon return and after calling for pick up, waiting for pick up, loading luggage, riding to the hotel, unloading luggage at my car I must go then into the lobby of the hotel with my receipt. I then return to my car, drive to the exit and call the desk from the speaker to open the gate. It's not fun after a long flight and a week on the road! I will consider going back to US Park even though it's more expensive.

  • Stacie Z. September 9th, 2016

    verified customer

    the parking attendant, the driver at return and the hotel desk clerk had excellent customer service. Thank you.

  • Richard H. September 9th, 2016

    verified customer

    The process to leave was to walk to the hotel lobby and have the front desk attendant let you out of the gate. It was not quick to get out, probably 8-10 minutes.

  • Harvey P. September 8th, 2016

    verified customer

    All went well and will use it next time.

  • Joni R. September 6th, 2016

    verified customer

    We have been using Hilton Airport Parking for several years now and have never had a bad experience. We hope to continue to use your services for many many more years to come. Thanks for taking one less stress off of travel!

  • Holly D. September 1st, 2016

    verified customer

    The front lot is easy to walk to the shuttle from and in the back lot you get picked up by the shuttle directly. All I do when I have a pre-paid reservation is press the assistance button and they let you in without having to pull a ticket and pick you up. Very convenient!

  • Teresa D. August 30th, 2016

    verified customer

    Very easy parking and returning to our vehicle

1-20 of 338 Results