Hilton New Orleans Airport - Louis Armstrong New Orleans International Airport MSY

901 Airline Drive, Kenner, Louisiana 70062

(173 reviews)

Distance from airport: 0.5 miles

Avg Shuttle Wait Time

5 - 10 minutes

  • Hilton New Orleans Airport MSY Logo
  • Distance from the Airport0.5 miles
  • Ratings560
  • DirectionsClick Here

Overall Rating


173 Reviews


Choose parking option

  • Self

  • Days

  • Special Feature

    • Free Cancellations
  • Price

    $795per day

*Sales Tax - 8.75%

*City Parking Tax / Fee - 10.00%


Parking Options & Amenities

  • Car Care
  • Car Wash
  • Curbside
  • Customer Restrooms
  • Exterior Fence
  • Free Coffee
  • Free Newspaper
  • Handicap
  • Open 24 Hours
  • Security Cameras
  • Self Park
  • Valet

Arrival Info:

Please arrive 15-20 minutes before you wish to arrive at your airport terminal. Shuttle transportation to and from airport available upon demand. Upon arrival, check in at the front desk to be directed to an available space. The hotel will provide a shuttle to pick you up at your vehicle, if needed.

Airport Transportation

Shuttle service provided to and from your airport terminal. Upon arrival, check in at the front desk to be directed to an available space. The hotel will provide a shuttle to pick you up at your vehicle, if needed.

Operation Hours

Open 24 hours.

Additional Information

The Hilton New Orleans Airport Hotel operates a fantastic service at New Orleans Airport ensuring your vehicle is safe and secure, leaving you free to get on with the business of travel. They run a modern shuttle service which operates to all New Orleans Airport terminals and gates on demand. Our courteous and professional staff will provide excellent customer care and complimentary luggage assistance. Please arrive at The Hilton New Orleans Airport Hotel 15-20 minutes prior to the time you want to be at your airport terminal. After retrieving your luggage, call The Hilton New Orleans Hotel from either cell phone or from the transportation center for pick up. Pickup is at the Airport Transportation Center.


Breakdowns based on 560 ratings

  • Overall Rating


    • 343
    • 147
    • 39
    • 15
    • 16

1-20 of 173 Reviews

  • John L. June 30th, 2015

    verified customer

    Shuttle is irregular and unpredictable.

  • Courtney M. June 30th, 2015

    verified customer

    The shuttle guys were friendly and helpful!

  • Richard F. June 29th, 2015

    verified customer


  • Colleen J. June 29th, 2015

    verified customer

    great experience and great way to start and end vacation!

  • Daniel A. June 15th, 2015

    verified customer

    When we returned to MSY we had to wait nearly thirty minutes for a shuttle. I was unable to call as I gave my ticket to the hotel upon check in. The Kiosk phone at the airport was not functioning. I was about to walk across to the parking when the shuttle finally arrived. The driver dropped my wife and I at our car,

  • Mark P. June 15th, 2015

    verified customer

    Will use this every time I fly out of New Orleans.

  • Willliam C. June 14th, 2015

    verified customer

    Thank you so much for your excellent service! We have booked with you in the past and know that it has made our travel experience more hassle free. We will see you again!

  • Martha S. June 11th, 2015

    verified customer

    Had trouble finding a space at first, but then I was told where to go park. They had said the shuttle would pick me up back where I parked, but after waiting for over 10 minutes I walked to the front and saw the shuttle. Then I waited another 5 - 10 minutes before the driver came to the shuttle.

  • Stephen D. June 10th, 2015

    verified customer

    Great deal

  • Gwendolyn L. June 10th, 2015

    verified customer

    The van has "hello" in multiple languages but we really need to be able to know it's the Hilton shuttle. In fact, several of us had to flag it down because he was passing us up--because we didn't know it was the Hilton van. I think it's only printed on the door. Also, other frequent customers stated your company is no longer on the screen where other parking companies were listed. Thanks.

  • Catherine O. June 8th, 2015

    verified customer

    Upon our arrival to park, everything went fine. Upon our return, we could not contact the hotel to send the shuttle to the airport for us. No one would answer the phone! A driver from the Downtown N.O. Hilton gave us a ride to the Hilton we were parked at. Upon our arrival, the shuttle was at the hotel, empty. Having someone answer the phone is most important. From conversation with others, this seems to be the "norm" at this hotel. No one answers the phone.

  • Paul B. June 6th, 2015

    verified customer

    While waiting for the shuttle after getting to the airport 3 Park & Fly vans and 3 US. PARK vans came through. We waited on the van way too long . Also the driver who delivered us should have given us directions to the pickup point which was the other end of the airport.

  • Stephen P. June 6th, 2015

    verified customer

    Hilton was confused about where prepaid customers should park, but we eventually worked it out.

  • Aileen K. June 2nd, 2015

    verified customer

    The driver we had for departure was excellent, but unfortunately when we returned, I had to call the hotel for the shuttle after waiting for 15 minutes at the airport. The driver didn't say a word, and that drove my rating to poor.

  • Cleta W. June 2nd, 2015

    Arrived at 4.30 AM and the driver was awesome, very friendly and helpful. Driver came right away on my return trip. Price and convenience is excellent. Just reserved a spot for my trip this month. Love it. Thank you so much. Will always park here for any of my trips. Service and price hard to beat as I have tried another lot.

  • Rachel P. June 1st, 2015

    verified customer

    Easy drop-off; however, pick-up took almost 30 minutes and the driver offered no assistance from his the Hilton van to assist with luggage.

  • Susan R. May 31st, 2015

    verified customer

    Used the parking lot at the Airport Hilton (New Orleans). Was a bit disappointed that the lot was not secured with a fence and gate. Tried making reservation on-line, but had difficulty with it displaying properly. I had to call reservations to complete my request.

  • Li Z. May 30th, 2015

    verified customer

    Thank you!

  • Amy L. May 30th, 2015

    verified customer

    It needs to be IN LARGE Print somewhere on your receipt that you have to call for a pickup at the airport. MANY parking services have an on going schedule for picking up at the airport.

  • Fred B. May 28th, 2015

    verified customer

    It took about 15 min to check in at the front desk - waiting for one clerk to process people checking out. The receipt online would not print out so there was another delay. Upon returning I called the operator to arrange a shuttle, only to find scratchy reception and a person who could not talk in complete sentences. Room for improvement!!!!

1-20 of 173 Results