*Sales Tax - 8.75%
*City Parking Tax / Fee - 10.00%
Please arrive 15-20 minutes before you wish to arrive at your airport terminal. Shuttle transportation to and from airport available upon demand. Upon arrival, check in at the front desk to be directed to an available space. The hotel will provide a shuttle to pick you up at your vehicle, if needed.
Shuttle service provided to and from your airport terminal. Upon arrival, check in at the front desk to be directed to an available space. The hotel will provide a shuttle to pick you up at your vehicle, if needed.
Open 24 hours.
The Hilton New Orleans Airport Hotel operates a fantastic service at New Orleans Airport ensuring your vehicle is safe and secure, leaving you free to get on with the business of travel. They run a modern shuttle service which operates to all New Orleans Airport terminals and gates on demand. Our courteous and professional staff will provide excellent customer care and complimentary luggage assistance. Please arrive at The Hilton New Orleans Airport Hotel 15-20 minutes prior to the time you want to be at your airport terminal. After retrieving your luggage, call The Hilton New Orleans Hotel from either cell phone or from the transportation center for pick up. Pickup is at the Airport Transportation Center.
Breakdowns based on 842 ratingsWRITE A REVIEW
1-20 of 328 Reviews
Well lit parking lot. Friendly staff.
I found the whole process confusing. I didn't realize I needed to get a ticket to enter the parking lot, given that I had provided a credit card online. So entry was tough. Didn't understand how to get a return shuttle from the airport. Couldn't get the arm to lift when I wanted to leave the parking lot. You have many kinks to work out!!!
This is the way to go easy access to and from the airport and easy to and from my vehicle. And, did I mention inexpensive. Could not afford airport parking. But so glad that Hilton provides park and ride. Great will be in the area in December and I plan to go this way again. Thanks for the fast, courteous service. George was fast and funny.
I like parking convienent to the airport but the new "automated" check out is clumsy! I prepay on line but upon return and after calling for pick up, waiting for pick up, loading luggage, riding to the hotel, unloading luggage at my car I must go then into the lobby of the hotel with my receipt. I then return to my car, drive to the exit and call the desk from the speaker to open the gate. It's not fun after a long flight and a week on the road! I will consider going back to US Park even though it's more expensive.
the parking attendant, the driver at return and the hotel desk clerk had excellent customer service. Thank you.
The process to leave was to walk to the hotel lobby and have the front desk attendant let you out of the gate. It was not quick to get out, probably 8-10 minutes.
All went well and will use it next time.
We have been using Hilton Airport Parking for several years now and have never had a bad experience. We hope to continue to use your services for many many more years to come. Thanks for taking one less stress off of travel!
The front lot is easy to walk to the shuttle from and in the back lot you get picked up by the shuttle directly. All I do when I have a pre-paid reservation is press the assistance button and they let you in without having to pull a ticket and pick you up. Very convenient!
Very easy parking and returning to our vehicle
driver taking me to airport dropped me off at opposite end of arrivals from my air carrier
Great park and fly!! Car parked for 4 days no problems! Great staff!!
Hotel has gone "renovations" for parking which is supposed to provide better security but really is a big, fat, pain. I went into the parking lot following a sign that said "Airport Long Term Parking" and was lead to a dead end where I literally had to almost back out into the highway. No bueno. Rather than having an area where a lost customer can turn around. Large, obtrusive pots prevent that. Really there is no need to have that many barriers to get in and out of the parking lot. Hire a security guard if security is such an issue. While I appreciate the efforts, the new implementations have ruined the functionality of this lot. Also, you'll have to call the front desk multiple times to get someone to pick you up so you better pack light.
Hilton attendant was great. The elderly lady at the airport was horrible. She called shuttles for other people but gave me a phone number for me to call the Hilton shuttle. She was very rude to me for trying to help another gentleman going on shuttle other than the one I was riding on. Again, Hilton shuttle employees were great. The lady at MSY was an entirely different .
Upon arrival I had to go to the front desk of the hotel where I was told to pull around to the back of the hotel and the shuttle would be dispatched. I waited 20 minutes - no shuttle. I had to walk back around to the front desk to find out what was going on - they again dispatched the driver to no avail. Finally, after wasting 30 minutes, a gentleman from behind the front desk drove me to the airport. Upon return to MSY, I called the shuttle for pick up and only had to wait about 5 minutes. Exiting the parking lot for those who have pre-paid is a real hassle. You have to go back to the front desk for instructions on how to get out of the lot. This used to be my go-to airport parking. But not anymore because it's too much of a hassle.
We use this lot every time we travel. It's great!
There were no instructions as to where to park and what to do after parking. We had to go inside the hotel to get information, which was very time consuming when you are trying to catch a flight.
We had to call 3 times and waited over an hour! Very unhappy this time.
Can't beat the price for the location. Lot is secure, staff is friendly, shuttle service is fast.
Parking spots were easy to find and everyone was so friendly