Hilton New Orleans Airport - Louis Armstrong New Orleans International Airport MSY

901 Airline Drive, Kenner, Louisiana 70062

(246 reviews)

Distance from airport: 0.5 miles

Avg Shuttle Wait Time

5 - 10 minutes

  • Hilton New Orleans Airport MSY Logo
  • Distance from the Airport0.5 miles
  • Ratings730
  • DirectionsClick Here

Overall Rating

4.4

246 Reviews

Reserve

Choose parking option

  • Self

  • Days

    X
  • Special Feature

    • Free Cancellations
  • Price

    $795per day
  • RESERVE

*Sales Tax - 8.75%

*City Parking Tax / Fee - 10.00%

Details

Parking Options & Amenities

  • Car Care
  • Car Wash
  • Curbside
  • Customer Restrooms
  • Exterior Fence
  • Free Coffee
  • Free Newspaper
  • Handicap
  • Open 24 Hours
  • Security Cameras
  • Self Park
  • Valet

Arrival Info:

Please arrive 15-20 minutes before you wish to arrive at your airport terminal. Shuttle transportation to and from airport available upon demand. Upon arrival, check in at the front desk to be directed to an available space. The hotel will provide a shuttle to pick you up at your vehicle, if needed.

Airport Transportation

Shuttle service provided to and from your airport terminal. Upon arrival, check in at the front desk to be directed to an available space. The hotel will provide a shuttle to pick you up at your vehicle, if needed.

Operation Hours

Open 24 hours.

Additional Information

The Hilton New Orleans Airport Hotel operates a fantastic service at New Orleans Airport ensuring your vehicle is safe and secure, leaving you free to get on with the business of travel. They run a modern shuttle service which operates to all New Orleans Airport terminals and gates on demand. Our courteous and professional staff will provide excellent customer care and complimentary luggage assistance. Please arrive at The Hilton New Orleans Airport Hotel 15-20 minutes prior to the time you want to be at your airport terminal. After retrieving your luggage, call The Hilton New Orleans Hotel from either cell phone or from the transportation center for pick up. Pickup is at the Airport Transportation Center.

Reviews

Breakdowns based on 730 ratings

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  • Overall Rating

    4.4

    • 453
    • 184
    • 52
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1-20 of 246 Reviews

  • Elizabeth N. December 27th, 2015

    verified customer

    would use the parking area again

  • Michael B. December 25th, 2015

    verified customer

    The drivers were outstanding. Especially George. So courtesy and kind. Also the other driver who took us to the airport. Both were extremely personal and made the drive even though was short very pleasant. Mike

  • Alana N. December 22nd, 2015

    verified customer

    The email did not give instructions at all about where to park or how to check in. The attendant in the lobby was not helpful either - we walked in twice to ask for instructions, and she told us two different things both times. None of her information was helpful: we found a custodian in the parking lot that was able to tell us how and where to park.

  • Walley B. December 22nd, 2015

    verified customer

    The shuttle was ready to go when we got to the hotel. The shuttle didn't arrive at the airport until we had waited about 30 minutes.

  • Teresa B. December 21st, 2015

    verified customer

    Ready access to the airport. All of the staff were polite. My car was just as I left it. Drop off and pick up were fast. Driver was professional.

  • Ethel B. December 13th, 2015

    verified customer

    Will use again

  • Jan L. December 11th, 2015

    verified customer

    This is as easy as it gets! Door to door service with a courteous staff. And no more anxiety about whether you'll be able to find a space in the airport garage!

  • Deidra Seeber S. December 10th, 2015

    verified customer

    I called Donald when I got my bag, he was so friendly, said he would be at the airport in 7 or 8 minutes, gave me exact directions of where to meet the shuttle. The shuttle was waiting but the time I got to the meeting place. He is so polite and was a nice end to my trip, to see such a nice, friendly and polite person. thank you , donald.

  • Cheryl L. December 8th, 2015

    verified customer

    Staff was exceptional in their helpfulness and going the "extra mile" to accommadate my travels. Did find it confussing as to where to actual park my vehicle. I had made a reservation for parking online and paid in advance. There was nothing to indicate where to park. I knew I didn't want to enter into pay parking when I had already paid. Did get my answer from front desk when I used the intercom attached to pay parking entrance. Found my vehicle well preserved and untouched upon my return. I would definitely strongly consider using this service again. The cost is the only thing that would keep me from returning, even though it is very reasonable compared to other facilities--just something that is above my budget.

  • Janna C. December 3rd, 2015

    verified customer

    I had to park on the grass due to overbooking. The area had some dips in the ground. There was no help in the night for maneuvering out of the undesirable parking spot.

  • Janine C. December 1st, 2015

    verified customer

    The shuttle does not come to airport for arrival flights unless you call the front desk, especially after a certain time of night. When I tried to call the front desk, there was an error stating "call could not be completed as dialed" not allowing me to get in touch with the hotel. I waited over 30 minutes trying to get in touch with the front desk and even submitted a service request via the hotel Website online and could not get a response. I took a taxi from the airport to the hotel since it was late at night and the shuttle service was not provided. When I explained the situation to the front desk, called the telephone number from my cell phone so they could hear the error, and already pre-paid for parking, they still would not reimburse me for my taxi ride.

  • Susan S T. December 1st, 2015

    verified customer

    i liked that i could reserve a space and pre-pay. it made the process of picking up my car and leaving so easy.

  • Marcia H. November 30th, 2015

    verified customer

    Continues to get easier and easier to use.

  • William L. November 30th, 2015

    verified customer

    I realize that parking services are not the Hilton's primary business. However, your shuttle wait time was over 45 minutes. When everyone else was having a parking shuttle pick them up promptly, I was very jealous. I got so frustrated that I tried to walk to the Hilton from the airport but could not get across the street in a safe manner in the dark.

  • Myles S. November 30th, 2015

    verified customer

    Where to park at the hotel was not clear. When I talked to the attendant, he was on his phone taking a personal call the entire time. Once I got my car parked I waited 20 minutes for the bus and even then the bus did not go straight to the airport. We drove around the parking lot, went to the back of the hotel, and then headed over. I arrived at the hotel at 5:30, but did not get to the airport until 6:20.

  • Jeanne M. November 30th, 2015

    verified customer

    I don't recommend for holiday travel. Th wait was ridiculous and costly!

  • Frances H. November 29th, 2015

    verified customer

    The drivers for both the departure and return ride on the bus was very friendly and helpful. Improvements could be made on the front end with directions on what to do when returning from trip. The person at the Hilton front desk did not give any directions when checking in the car. When I asked, she gave me a card with a number to dial upon my return. When I dialed that number, I got a message to try again later. Had to call Hilton reservation and get transferred to the front desk who in turn transferred me to the driver. Driver told me where to go.

  • Julie C. November 17th, 2015

    verified customer

    This was my second time using the service. the first time was great, The second time was fair because: I waited in the Hotel parking lot over 15 minutes - which was not a huge deal, but on this trip the drivers did not help me with my luggage. They helped the hotel guests, but not me. They were both nice, but they would have received a tip if they had extended me this courtesy.

  • Gopalan N. November 17th, 2015

    verified customer

    When I returned from a two week business trip, my car's battery was dead. The Hotel staff quickly sent out a building engineering staff member with jumper cables and a truck to help jump-start my car. Great service.

  • Richard H. November 10th, 2015

    verified customer

    There are no parking lot attendants. The bus driver had to let me out of the gate.

1-20 of 246 Results