Distance from airport: 5.1 miles
*Sales Tax - 8.00%
Please check in at the front desk.
Shuttle runs every 30 minutes from 4am to 11:30PM
Hotel open 24 Hours. Shuttle runs 4AM to 11:30PM daily
Safe and secure airport parking at the newly renovated Hilton Garden Inn at San Francisco Airport. The parking lot is right off of Highway 101 is easily accessible from San Francisco and Silicon Valley.
My experience was not pleasant. I arrived before the shuttle departed at 10:30 on 8/3/14. The shuttle did not arrive until 10:55. I was afraid I would miss my plane. A half hour late departure is not acceptable when traveling. Upon my arrival to SFO on 8/6/14, I arrived again at 10:30PM. I called the Hilton several times and they assured me the shuttle was on its way. At 11PM it still had not arrived. The hotel offered to reimburse me for my taxi expense. I departed from my destination after waiting in line at the hotel behind folks checking in as well as the delayed time waiting for the shuttle at 11:40PM at night. An hour and twenty minutes after my plane disembarked. I prepaid until Thursday. I am very unhappy with my service. I will not use this lot again.
Wasn't impressed with the shuttle times. Every 30 minutes. Not acceptable for parking
everything was as described and fine.
The parking reservation system was easy and the parking lot was well lit but not covered. My complaint is for the driver of the shuttle. We were waiting outside of the airport at the hotel shuttle pickup area for over 45 minutes for the shuttle. I called three times to ask what the status was and was told that the driver was saying "5 minutes". Ridiculous. When he finally arrived he was very rude. We had a 6 hour flight and the last thing we wanted to do was wait 45 minutes just to get our car. We could have taken a cab home in less time. I will not use this parking lot ever again.
The reservation system was easy and the parking lot was easy to find and well lit but uncovered. My complaint is with the shuttle. After arriving back at SFO after a 6 hour flight, we had to wait for over 45 minutes for the shuttle to pick us up at the hotel shuttle area at SFO. I called the hotel three times to check on the status of the driver and was told "5 minutes away" each time. When he finally arrived, he was rude and laughed when I said we had been waiting for 45 minutes. I stood at the shuttle pick up area so long that I saw every other shuttle come and go at least twice if not three or four times in that time period. Ridiculous!
It worked perfectly, no problems.
I needed to extend my stay by one day, but could not. Minimum order was 2 days on the internet.
It was a great experience!
Shuttle service very poor. We had to take a cab when we arrived in the morning. When we returned, it took 3 phone calls and a 45 minute wait to get the shuttle back to our car.
Easy to use website, but seemed overpriced to park in a hotel lot where the front desk didn't really seem to care if I was there or not.
services provided as expected
Nice hotel staff.
Very long wait time- I waited almost 35 minutes for the shuttle.
There are two Hilton Garden Inns. No one told us that there were two identical shuttles going to two different properties. We wasted over an hour being taken to the wrong Hilton Garden Inn. The van should have checked our destination and the confirm email should have clarified and the attendant should have handed us a slip explaining the possible confusion. We are very disappointed.
I parked at the Hilton Garden Inn. I called the hotel for the shuttle and waited for over an HOUR for the shuttle. I called several times and was assured it was on its way. The last time I called I was told the delay was due to traffic. There was NO traffic at all. I finally got a cab to the Hotel. It took 2 minutes to drive to the Hotel. I suggest you tell fellow "airport parkers" to BEWARE and not rely on the Hotel shuttle at all. This was horrible Holiday experience.
Actual parking was easy and the attendants were very courteous. The wait time for shuttle pick up was absolutely the worst I have ever experienced... we could have walked to the hotel faster... we called for the shuttle as required.. at 9:40 PM and again at 10:pm and again at 10:29pm ... finally we were picked up at 10:36 pm.. absolutely unacceptable !!! If my wife or daughter would have had to wait that long on a winter night, I most certainly would be taking my dissatisfaction much further. I think if shuttle service is part of the purchase package of a parking program then there is a reasonable expectation for service in less that 15 minutes when the hotel is only 5 minutes (2 miles) from the airport... as good as the rest of the service was this is what I am remembering from this experience...
Shuttle leaves every 30 minutes, but on our return, we were lucky enough to wait less than 3 minutes. It's a standard hotel parking, so you can pick the spot you like to park and no need to wait for the attendants to get your cars for you, which is very speedy.
waited over 30 mins for shuttle