In order to ride the airport shuttle, you must show your valid parking voucher to the shuttle driver. Off-Airport Parkers may park in any unreserved parking space. Shuttle to the international terminal is not provided, but the airport has an international shuttle connector. Please allow additional time.
The shuttle picks up at the back entrance of the hotel every 15 minutes from 5:00AM am to 11PM. Outside of these times the shuttle runs on demand. If you are at the Hotel, please ask the front desk to request service for you. Shuttle to the international terminal is not provided, but the airport has an international shuttle connector.
24 Hours per Day / 7 Days per Week.
Breakdowns based on 514 ratingsWRITE A REVIEW
1-20 of 262 Reviews
The cashier booth at the parking lot is not staffed. So, inserting your ticket has no avenue to match with a pre-payment. Fortunately, the concierge was super helpful, walking all the way out to the exit to make sure it went smoothly. Van drivers were also super courteous and helpful. Will stay again.
I have parked numerous times at the Hilton and use their shuttle service never had an issue drivers are always courteous and friendly will definitely park there again.
Hilton hotel water sprinkler system sprayed water on my car and will cost me 175.00 to get stains off my car.
Everything went smooth as silk.
I will definitely use this lot again.
The lot is at the back of the hotel in the self car park. Just take a ticket and park behind the lower level entry doors - this is also where the shuttle pickup is. To get an exit pass you have to go up the escalator to the front desk, but this was straightforward and easy to do. I did this on the outbound as they want a form filled out. Shuttle itself was great, and not overcrowded, quick both ways.
Parking set up not costumer friendly. Can be improved. Before travel: You park car at the back of Hotel. You find your way (long way) to the front - lobby check-in counter, wait in long line to pay balance if full amount was not charged to your credit card on-line. On your return, you are dropped off at the back. You find your way again to the check-in desk (long line) to collect your exit key. You drive to the exit gate, insert key in designated slot, gate does not open. Call button label not visible if available because label print is faded out. You get out of your car and walk back to the lobby. You are advised - press the "open?" button. You get back to the exit gate, look for the button, see two buttons, marking not visible, after trial and error, gate opens. Hilton, you can do better! I will give this to you - your shuttle service was fast and timely!
There was no parking lot attendant. Have used this service twice and procedures differ in both locations. Confusing. Need more info on what are procedures with different hotels. Marriott - I had to check in with valet at beginning and end. Hilton - porter said to pull in and park in back and catch bus. Nothing to register car. Didn't know if it would get towed out and not be there upon return since I was not registered guest. No clue where shuttle bus would pick me up, so no idea how close to door to park. (I think I ended up in employee lot) Shuttle driver upon return said to go to front desk to get tickets to get out of lot. One of two lot gates did not accept ticket.
You provided a great service at a great price. Thanks
Will use them again when we fly out of ATL
Very pleasant experience. Will use again. Thank you.
Parking lot is well lit and fenced shuttles are frequent and drivers are helpful and courteous
Not much bus rotation to pick up at airport parking lots.
The hotel was easy to find, and shuttle staff were quick,, polite, and provided excellent service. The young man who shuttled us back dropped us off right at our vehicle. We waited less than 10 minutes for our shuttle to and from the airport. We will definitely be a return customer on the future!
This service works well for us when we fly.
Atlanta Hilton/ATL airport. Good, safe, affordable place to leave our car for 16 days. The shuttle was on time, drivers helpful and courteous, even offered water to passengers! Our driver told us exactly where to catch the shuttle on our return from the airport. The shuttle DOES NOT serve the international terminal, but it was just a walk across the street for the connecting airport shuttle to the international terminal.
Great and convenient
There were not any parking lot attendants. When I arrived I pulled a ticket; when I left I pressed the call button and Simone opened the gate for me. Overall it was good experience.
Our car was hit while we were away. While the hotel is attempting to assist us, it is very disappointing