Distance from airport: 4.6 miles
Drive your vehicle into our building and stop into our office for a claim check while we load your luggage into our Mercedes Shuttle.
GPS tracked Mercedes Shuttles run on demand with a wait of less than 5 minutes.
Open 24 hours a day, 7 days per week.
Breakdowns based on 74 ratingsWRITE A REVIEW
1-20 of 46 Reviews
there was 1 person trying to do everything in the waiting room. You need to hire more people.
Great experience, very fast service to and from the airport. I will use your service again.
Great service but pick up was long wait and car was not ready. I tried to give my number but desk would not take it. Why not have my car ready?
Happy with the experience. Will use the shuttle again.
I have not been disappointed and plan to return
Driver was helpful and very friendly, helped me with directions back to Wisconsin
Don't understand why we had to wait outside of International terminal for 50 minutes
The reason for one star is the pickup service. I called mutiple time and waited for one hour the shuttle and had to give up and took a taxi tomthe parking lots. The clerk at front desk is kind enough to deduct the taxi cost from the parking fees. You should consider significantly improve you pickup service otherwise the business will go to the competitors. From other reviews, I'm not the only one complaining about the pickup service
Pick up time from airport needs Improvement
the parking was great...but we waited for 40 minutes for a pickup! we later found out that your vans don't say 'easy park'...we were never told that, nor did the ticket we were given say that
Dropping the car off went very smoothly - the attendants were very nice and helpful. The return was a disaster! Waited about an hour for the shuttle while several of the competitor's shuttles passed us by over and over. The attendants were kind of apologetic, but not really.
Shuttle wait going to the airport was very short less than 5 minutes. Shuttle wait for pickup was 15 minutes. Which was acceptable due to the amount of traffic. Drivers were friendly both ways. Having the car waiting for you where the bus drops you off under cover is a nice feature. Better signage could help with checkout process, as this is a Payless Rental car site primarliy. Finding the parking check-out counter was confusing at first as the sign is pretty small. I will use them again
Great price, fabulous staff, speedy service!
The overall rating should be a 5.0 but was disappointed in the process when returning. Would love to see keys in my car waiting when I return. The line took longer in side waiting for my keys than it did for the shuttle to pick us up. Great facility and love the indoor drop off. Just streamline the process with either a mobile pay at the car or get the total balance upfront.
People at lot ok, but your phone people were not helpful at all. Need to be more responsive to customer needs
the first driver on the way to the airport was very grumpy, before going to the airport he was yelling at another employee. The second driver was excellent. Very friendly and helpful. My car was there waiting for me to pick up and I did not have to wait.
Quick, friendly service. A little confusing because facility is also a car rental company.
will use again
I have always had quick response time to my call for pick-up in the past. I called after collecting my luggage and was outside 2-3 minutes later. After 15 minutes I called again and was told I must have just missed it. Total response time was 28 minutes. The driver proceeded to sit for 10 more minutes for no one at 3G. At least one of the people had been on the shuttle for 30 minutes when I got on. The replacement shuttle went past as we were sitting at the curb waiting for no one. Very Disappointed.
Love this parking lot. The service is good and there is quick access to airport.