E-Z Way Airport Parking - Newark Airport EWR
| Lot Name | E-Z Way Airport Parking | Ratings | |
| Address | 901 Spring Street (Rt1 and Rt9) | Reviews | 103 |
| City | Elizabeth | Distance from Airport | 3.3 miles |
| State | New Jersey | Grace Period | 60 minutes |
| Zipcode | 07201 | Latitude / Longitude | 40.678689 / -74.194102 |
| Phone Number | 908-994-1999 | Number Spaces | n/a |
| Features |
|
Directions | click here |
| 1, Was the shuttle service prompt? | |
| 2, Were the attendants courteous? | |
| 3, Was the parking lot in good shape? | |
| 4, Was the parking lot hard to find? |
| Product Type | Daily Rate | Weekly Rate | Monthly Rate | |
|---|---|---|---|---|
| Valet | $9.00 | n/a | n/a | Book Now |
| Lot Taxes and Fees | ||||
| Sales Tax | 15.00% | |||
| Airport Access Fee | $4.00 total | |||
E-Z Way Airport Parking Reviews (96 Total)
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Posted May 8th, 2012
Daniel M.
good experience
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Posted April 23rd, 2012
David D.
Getting to the airport was good. Getting to the parking lot from the airport was a complete opposite. We tried calling as we have been asked to multiple times until someone answered the phone. we were told to go to the departures level in order to be picked up, try doing so after more than 9 hours on the route with 4 kids smallest is 2 yr old at midnight with lots of luggage instead of just getting out the terminal to the arrivals level (40 ft). then while waiting making attempts to get an estimate for pickup which according to the lady was suppose to be a few minutes that turned to be more than an hour which at that point we took a cab to the parking lot which no one is going to pay for. during the waiting we tried to call multiple times and when we did get someone to answer the phone (same lady) she hanged up the phone each time after telling us the same answer he is on he's way should be there any minute. the cost of parking might look cheap on the web site but in this case it cost me a lot more, huge frustration, standing in the rain and cold outside because the departure level was cleaned up and we couldn't wait inside, being lied too and then the cost of the van to take us to the parking lot. This is probably the worst service that I ever got in the US.
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Posted April 23rd, 2012
James R.
I use this service all the time. This time the driver hassled me for a tip both when he took me to the airport and when he picked me up. This was aggravating and very unprofessional
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Posted April 22nd, 2012
Bethany K.
The price, location, and convenience is right but the service is AWFUL. I have never been treated so rudely. The car was thrown into a parking spot and the radio was turned all the way up with a different station on than I had left on. My suitcase was thrown out of the back of the shuttle for me to pick up off the ground. The woman who checked me out was so rude I couldn't believe it. Time for a new staff.
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Posted April 22nd, 2012
Jim H.
From the beginning, we had a difficult time finding the lot, so we decided to call and get directions. The person answering the phone was extremely rude and placed us on hold for five minutes before getting back on the phone. We told the person where we were, but he did not know how to tell us to get to the lot, even though it turned out that we were only a quarter of a mile away, just on the other side of the freeway. Once we did get to the lot, we were greeted by the same person that answered the phone, and was just as rude when he asked for my keys. If I were not running late (since it took us so long to find the lot), we would have found a different shuttle service. The driver was pleasant, however, did not look professional and didn't come over to get us until the office person called him over.- TWICE! As for the van, the interior was dirty, the seats were ripped and the springs were worn out. The outside of the van was dirty and had body damage. The person picking us up was dressed professionally and was very courteous. Upon our return to the lot, I went into the office to retrieve my keys and pay the balance of the bill. I asked the person about the break down of the charges, and to explain them in greater detail, and was surprised and appalled when the person responded, "I don't care how you want to look at the charges, this is what you owe." I will be posting my experience on the Internet, and letting EVERYONE I know not to use this lot. I realize that these individuals may not care, but whoever owns the company may, and the employees should, since this is their livelihood. In one man's opinion, E-Z Parking Co. should be ashamed of the majority of their employees, its appearance, and changes need to be made if they want to stay in business!
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Posted April 20th, 2012
Shannon T.
Receptionist was extremely rude. Pick up location from airport was not clear or easy to find. Every warning light was on inside shuttle and it smelled heavily of cigarette smoke. The parking lot was shared with a hotel and receipt was required for exiting lot after paying. Customers should be notified before trying to exit lot.
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Posted April 17th, 2012
Lewis L.
Difficult to contact you on return. Had to call back 3 times before call was answered..Person who answered phone was not very courteous
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Posted April 17th, 2012
Ray R.
Never again
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Posted April 17th, 2012
Yechezkel S.
great service thanks
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Posted April 15th, 2012
Samreen H.
The attendant was extremely rude & I will never use your service because of him. The driver was very courteous & helpful.
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Posted April 13th, 2012
Natasha K.
1 hour wait for the return-to-parking shuttle. will not use it again.
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Posted April 13th, 2012
Joan K.
Only complaint was that my radio station was changed...makes me wonder how much time were the attendants in my car...
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Posted February 28th, 2012
R. Utsey.
counter people were not very customer friendly and were rude. Call customer service repeatedly with no call back to resolve a billing question and one of my visits someone stole my phone charger. Will not use anymore.
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Posted January 29th, 2012
Bill.
Used ezway several times but never again. Poor attitudes, pick up times from the airport is horrible and customer service is non-existent. Never park here if snow is in the forecast. You will never get your car. I parked here during the last snow storm 1/2011 and it took over 6 hours to get my car. Not only did I eventually have to find the car on my own, but I also had to dig it out myself. They were understaffed and frankly just didnt give a crap. The drivers are not to blame, but the management if awful. How they stay in biz is beyond me.
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Posted December 15th, 2011
William W.
Easy , confortable and great people
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Posted December 9th, 2011
Robert H.
Fix the broken down seat on the second bench in the courtesy van.
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Posted December 7th, 2011
Thomas N.
Nov 28 2011 driver very good and helpful.return Dec 5 driver very bad.You should pick people up from baggage claim complicated.shuttle bus shabby.Close to airport
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Posted November 13th, 2011
Juliana L.
We use EZ Way all the time now, especially since we can now find it without a problem.
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Posted October 29th, 2011
Mathi B.
Worst customer service. While check-in, the agent/person at the parking counter was very very rude and yelling at people with bad words for no reason. I won't use the E-Z way parking any more.
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Posted October 28th, 2011
Zhanna Y.
We were running late - yet another completely unexpected traffic case on the turnpike - and I called your receptionist to ask if we can meet an attendant at the airport(of course, for an additional charge) so we would not miss our flight. She told me in a not very polite manner:"We don't do that". Again, it's not what she said - it's HOW she said it. Customer service is a sensitive business. This encounter made me think if I ever want to use your service again. Well, we made it to our flight and had a great vacation - that what matters. So, just a suggestion, a little more compassion. Zhanna
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Posted October 18th, 2011
Bernard L.
See you next time we fly out of EWR (December?).
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Posted October 3rd, 2011
Allison K.
nnn
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Posted September 21st, 2011
Rudor T.
shuttle seats are torn and practically cushion-less. Valet should not play with my radio.
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Posted September 8th, 2011
Joshua V.
On Aug 30th when I droped off my car it took 40 min. for the van to come to the lot. Everything else was fine.
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Posted September 1st, 2011
Patrick M.
we were very happy
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Posted August 29th, 2011
Brad C.
Drivers tend to be very courteous, while cashiers working counter act like you don't even exist (or maybe they just wish you didn't exist). Could really use a dose of people skills on that end.
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Posted August 22nd, 2011
Clark F.
I am a married professor of economics and finance who travels for pleasure and for my consulting work.
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Posted August 8th, 2011
Steven K.
People that worked in trailer where u dropped off key were not very nice.
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Posted July 16th, 2011
Cory V.
Service was fine, except for the part where my GPS window mount and a pair of Prada sunglasses were stolen from my glove compartment. They wen't missing while in the hands of their valet service.
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Posted July 15th, 2011
MATTHEW E.
waited 25 min for return pick up after making two calls. when I got my car my GPS & it's charger were missing. It was'nt a good experience.
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Posted July 10th, 2011
Katherine H.
Thank you for the waiving of the registration fee on our last resevation.
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Posted July 10th, 2011
Carol B.
The right front bumper of the car had a scratch in it when we picked it up but we didn't notice it until the next day.
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Posted June 28th, 2011
Martin E.
Directions for pick up should be clearer.
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Posted June 23rd, 2011
PATRICIA P.
When calling for info or directions guys answering the phone mumbled and I had to ask them to repeat several times. They got annoyed and I got frustrated.
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Posted June 22nd, 2011
Melissa D.
Everything was great. And I will use again. Just wasnt happy about the 4 dollar charge I was told about after I return back.. It should be incorporated in the price. I know only 4 dollars but when my reciept says one thing and they tell you another it is not right. Directions need to be a little more detailed as it was a little hard to find. But otherwise everyone working there was wonderful!
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Posted June 20th, 2011
Joanne E S.
everything was fine hen leaving, but return needs I would use this facility
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Posted June 20th, 2011
Louis S.
I have used this EZ Way lot for years with great satisfaction. This last experience was much different. Upon my return on 6/19/11 12AM it took almost 1 hour after my intial call (I called back 3 additional times) to get picked up. They were only running 1 van and the van driver was also pulling the customers cars out of a very over crowded (overbooked in my opinion) lot. There was really nothing more that the 1 driver/lot attendant and the 1 cashier could do. They remained proffesional but were very overwelmed. A lot of fustrated customers, I will probably try a different lot in the future.
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Posted June 13th, 2011
Stephen C.
I would prefer to pay the entire parking cost in advance online. I don't recommend the E.Z Way parking lot at Newark airport.
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Posted June 7th, 2011
Margaret F.
We would appretiate the signs which might help to find the lot.
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Posted May 20th, 2011
John S.
Waited 25 minutes for pickup after calling from arriving flight. Unacceptable.
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Posted May 17th, 2011
Judy B.
my car bumper was scratched while it was parked there
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Posted May 1st, 2011
Mark S.
Shuttle driver was excellent, personable and helpful. Who ever I talked to to arrange pickup at airport was rude, and nasty.
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Posted April 25th, 2011
Patricia B.
Driver was courteous; Lot attendants answering the phone were abrupt and not helpful.
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Posted April 23rd, 2011
Barbara B.
The individual working the desk area was very rude on the phone when we landed. Not helpful and unpleasant. I have used this lot before and I have not had this problem. This time I was concerned he was not going to even show as he actually put us on hold twice and then did not pick the phone back up. I needed to get someone else to call while I was on hold and then he did answer the phone for them and give the pick up information. 4/22/11. He was very busy, but we believe his attitude was creating more of an issue for the lot. We then arrived and our car was pinned in. He could not find the keys to move a particular car. It took 10 minutes (he took his time). Not great after an 11 hour flight. We will think about using another lot next time.
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Posted April 20th, 2011
Denis R.
waited 40 minutes in E-Z way's parking lot to get car after returning from trip they could not find it .it was at an other parking lot they had to get it and bring it over. we have used this lot many times before with no problem.thinking of changing lot next time we go on a trip
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Posted April 18th, 2011
Dan D.
Getting to the parking lot is never really easy; it takes several times of using your service to understand the turns & intersections. Also, turning into the parking lot from that 4/6 lane highway is not so easy.
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Posted April 17th, 2011
William S.
I may use the website but i will NEVER use the E-Z way parking lot at the Crowne Plaza again. it was anything but easy, will not park here again.
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Posted April 15th, 2011
Karen S.
The woman in the office on 4/13 at 6:30am was rude and less than helpful. A serious attitude adjustment is needed!
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Posted April 5th, 2011
Richard J G.
Other than directions to your lot, everything was fine.
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Posted March 28th, 2011
Kathleen D.
We called for a shuttle and were told one was on the way. However, two shuttles came and went because there was not enough room for us in either. We had to wait for a third shuttle to finally come to pick us up.
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Posted March 27th, 2011
Thomas B.
Better directions needed.
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Posted March 20th, 2011
Jeffrey S.
The airportparkingreservations.com site is great! Thanks
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Posted March 20th, 2011
Rita Marie J.
Great service. Car was ready when we arrived from the airport
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Posted March 20th, 2011
William P.
I think it's incredible that as you come up the street there's no sign or single mention on the hotel sign! I was sure I was at the wrong place.
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Posted March 19th, 2011
David P.
The person in the booth was nasty. She was very rude and inconsiderate. I think that I will not park with you again because of her. This was an awful experience.
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Posted March 16th, 2011
Riva G.
The 'clerk' at the EZ-Pay desk was rude, gave awful directions and generally behaved like it was an inconvenience to have me show up. That was the case on the day of my arrival, and, a week later when I returned from my trip and picked up my car. I would not make a reservation to use that parking lot again.
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Posted March 12th, 2011
Donna C.
Paperwork we received on departure did no specify pickup area resulting in confusion when we arrived since we went to normal shuttle pickup. Also, we called and the phone rang for 5 min before answered and then we were put on hold for another 5 min. we called from two different cell phones and it took forever to get through. Otherwise we liked the proximity to airport and the price and would use again. Phone response needs to be better.
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Posted March 2nd, 2011
Bojan P.
E-Z way parking company service was extremely poor. I waited 30 minutes after the arrival to be driven to the airport, by a driver who almost got us in the accident by looking for his cell phone under the seat. Upon arrival, I waited 55 minutes for shuttle to arrive. This is after -numerous unanswered callsto both provided numbers (866-249-3999 and 908-994-1999). When I finally got through, the person from EZ way parking told me verbatim "Get back with us when you figure out what terminal you are on" and hung up. After this I was told to go from arrival to departured on the upper floor to walk to AA section where I was not dropped off. Finally, hour later the drive arrived. Absolute worst experience ever. I will recommend everyone NOT ever to park with EZ way parking people. Rude, late, not picking up the phone on 9am monday morning when I am in the rush to go to work. This is the most sensitive time and they were not available.
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Posted February 28th, 2011
Allison K.
I brought my receipt with me that gave a total of all taxes and fees included and was charged an additiona $4.00 when paying. I would include this in the final payment.
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Posted February 28th, 2011
Jitka Z.
didn't use the parking lot. couldn't get to it. directions were confusing. ended up driving to the airport long term parking, which is much more expensive and losing my reservation fee. i was extremely dissatisfied
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Posted February 28th, 2011
Patricia B.
The parking lot lost all the car keys I waited 2 hours for my car. The Manager was rude and made no apologies. I will never use the parking lot again!
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Posted February 28th, 2011
Matthew N.
Communication is bad. Guys in the parking lot extremely rude. No proper instruction regarding where to wait in the terminal for pickup.
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Posted February 27th, 2011
Dominick B.
Your attendent in the booth where you check in, was nasty and rude. I will never use your lot again. We completely felt as though we were a bother to use your facility. We waited about 30 minutes to be picked up. I watched the attendent drive my new suv through the parking lot with no lights on at 1am in the morning. No professionalism at all!
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Posted February 27th, 2011
Rebecca D.
great service!!! Fast pickup at airport.
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Posted February 22nd, 2011
Alice S.
All employees were courteous and helpful. You could definitely use better signage on the way to the lot, and even once inside. People on their way to the airport are by definition distracted and anxious--clarity would help.
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Posted February 6th, 2011
Nart A.
Will never use EZWay again.
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Posted February 3rd, 2011
Bruce G.
p/u service at airport was lousy
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Posted January 31st, 2011
Eric R.
Snow from Thursday was still not cleaned up on Saturday. I suppose this is understandable, but it might have been possible to clear cars that were due for pick up that day. As it was, it took almost 1.5 hrs from the time I called for pick up to the time I got my car.
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Posted January 31st, 2011
Eileen F.
I will NEVER use EZ-Way Parking again. I called from the airport at 6:06 AM. They picked me up at 6:20 AM. They did not retrieve my car for me until 7:20 AM. I do not know where they parked it, but the attendant was gone a LONG TIME. All other airport parking operators have had my car ready for me upon arrival, no matter what the weather.
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Posted January 30th, 2011
William S.
EZ-way's car pick up end was completely disorganized. They didn't have the car ready, though they knew when we were coming back. It took them over an hour to get the car AFTER we were in the lot. Someone had been lounging in the car, listening to music (and who knows what else) in reclined seats, and they used a 1/4 tank of gas keeping warm while they did it.
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Posted January 30th, 2011
Bonita B.
there was a snow storm wed. the week we were away. it took two hours to get the car when we arrived at the lot sat. No snow was cleared from the cars or the lot.We will never use this lot again .we were the lucky ones people were waiting three to four hours still there when we left
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Posted January 30th, 2011
Igor G.
The service provided was very poor. Shuttle came more than 1 hour after I made a phone call to be picked up. Attendant was careless and was not able to locate the key of the car. All people were tired to get their cars. My wife asked about survey and many people did the same. People complained that it was the worth service they ever had. Of course the weather was not good, but Easy Way should be prepared to serve customers to the best they can not only collect money and who cares. It took about the same amount of time to fly to the Dominican Republic and the time to be picked by shuttle and getting car ( almost 2 hours of back and force conversation. To many people were complaining that it was the last time they used such as company. I will spread this message to the friends that this service is not reliable and better to find better one.
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Posted January 26th, 2011
Paul W.
Car was not at the lot when we arrived on the shuttle. After we arrived they sent an attendant to get the car. This took over 30 min.
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Posted January 24th, 2011
David G.
the parking lot was dimly lit. by pulling our car into the light, we saw that our bumper had been scraped on our new mercedes. in 25 years of using airport lots, we have never experienced this before.
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Posted January 21st, 2011
Brett B.
Finding the lot was almost impossible. The address brought us to Spring st. not the lot. We had to call and got a very short reply. All of your staff was very friendly and helpful except for the woman that answered the phone and took the keys. She was sullen and unfriendly. The fact that I mentioned the Crowne Plaza Hotel and she said we are there was the only thing that allowed us to find you. It was very confusing that you enter the hotel lot and there was only 1 small out of the way sign.Even though everything else worked out well and your fee is very fair we will not use your service again as I don't feel I could find your lot even after being there.
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Posted December 29th, 2010
Robert S.
2 airlines. Continental outbound, United returning.
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Posted March 30th, 2010
Joseph I.
I always use EZ Way parking and never have a problem, but this time it took me a long time to get my car after being brought back from the airport. It seems hat they over booked and didn't know where the cars were.
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Posted March 30th, 2010
Robert O.
The shuttle from Newark airport took over 30 minutes to arrive after the initial call. A repeat call was made after 20 minutes of waiting. My car was not waiting at the lot when I arrived. The attendant said she could not find the keys to my car. Aft
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Posted March 27th, 2010
Russell E.
The shuttle service was missing I waited 45 minuted and 2 calls later and I had to take the Hotel shuttle to get back to the lot to get my vehicle.. The response from the office was horrible the manager just about called me and another customer liars
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Posted March 25th, 2010
Gary Q.
had to wait for over one hour to be picked up at the airpot upon our return
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Posted March 4th, 2010
Joan M.
We arrived at 6:30AM & there was a huge crowd of people waiting to be checked in, wish there was a line for Advanced Reservations, but the woman at the counter was very efficient & pleasant & did her best to get us to our plane promtly. Appreciated
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Posted March 1st, 2010
John D.
Drivers were courteous, but attendant who answered the phone and processed payment was not. I realize the storm made things difficult, but my car was not cleaned very well. The windows were barely cleaned and I had to clear the snow off the rest of
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Posted February 24th, 2010
Nancy G.
THE ONLY PROBLEM AND WE'VE USED THIS OFTEN AND ARE OVERALL VERY PLEASED. THIS TIME THE RETURN TRIP THE DRIVER WAS DRIVING VERY RECKLESS IN THE POURING RAIN. OTHER PASSENGER WAS ALSO AWARE OF THIS AND REMARKED WHEN WE GOT TO LOT.
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Posted January 31st, 2010
Dian N.
I've used e-way before. It was so easy. Everyone was nice. That is why I am a return customer
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Posted January 4th, 2010
Hilda N. F.
the driver was very responsible, careful with our luggage and answer all our questions.
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Posted January 3rd, 2010
James R.
When taking customer's to airport it took minutes but at least for me the last two times I tok your service which I use three to four times a year it took at less 30 minutes and two phone calls.
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Posted January 2nd, 2010
John G.
Outbound the service was fast & efficient. Inbound on 12/31 my flight was 3 hr late and did not arrive until midnight. It took 40 min to be picked up from time of phone call. Then another 30 min to get car. Being new Years Eve and minimal staffing
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Posted January 2nd, 2010
Maria C.
This was the first time using your service and we were very happy. We will use again. It would be great if you offered discount coupons.
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Posted December 8th, 2009
Nancy M.
I was very pleased with the service. Your shuttle drivers were the friendliest and most helpful drivers I have experienced over the last 10 years of travel from Newark. I will definitely recommend d you to my counterparts. Thank you again, Nancy Me
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Posted December 6th, 2009
Judi P.
About 15 of us were kept waiting for over an hour for service and were told that 3 shuttles were sent to pick us up -- THERE WERE NO SHUTTLES FROM EZ WAY PARKING to pick us up
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Posted December 1st, 2009
Derek F.
On a known busy travel day, the parking facility did not put enough staff on duty. The shuttle took over 30 minutes to pick up, the car was not ready when we arrived at the lot, and it took over 45 minutes and several complaints before the car was b
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Posted November 30th, 2009
Timothy A.
Outbound shuttle to airpoprt was right there and took us to the airport immediately with a very courteous and helpful driver. We had to wait for the pick-up shuttle a little longer than we expected.
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Posted November 28th, 2009
Dean C.
Parking lot was extremely hard to find ,when we called them we were just blocks away and they couldnt give us directions to the lot. and we had to let the phone ring no less than 30 times till they actually answered the phone.when we returned the per
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Posted November 26th, 2009
Joseph M.
As always your company provided a swift and comfortable experience.
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Posted November 23rd, 2009
Shay T.
Everything was great & quick! i would def use your service again & recommend to others to use!
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Posted November 17th, 2009
FRANK T.
I have used EZWay before, and have never been disappointed. I plan to keep using them.
Arrival Info:
Please arrive at E-Z Way Airport Parking at Crowne Plaza Newark Airport 15 minutes prior to the time you want to be at your airport terminal.
Airport Transportation:
Free shuttle transportation provided to and from the airport 24 hours per day.
Operation Hours:
Open 24 hours.
Additional Information:
E-Z Way Airport Parking is located at the Crowne Plaza Newark Airport Hotel and offers free shuttle bus transport to and from the airport 24 hours a day. They ask that you arrive at the Parking lot 15 minutes before needing to be at the EWR terminals. Upon return to Newark Airport please go outside of the baggage claim area, you will receive specific instructions when you park. Please call 908-994-1999 for shuttle pick-up. There is an additional $2.00 per day plus tax surcharge for full-size vans, pick-up trucks and large SUV's.(Tahoe, Hummer, Expedition, Yukon, Navigator, Durango, Excursion etc).
