Doubletree Hotel DCA Crystal City

1, Was the shuttle service prompt?
2, Were the attendants courteous?
3, Was the parking lot in good shape?
4, Was the parking lot hard to find?

• 4.0

  Richard T.

  
  Posted April 15th, 2012

  I would have given 5 stars if I had been warned that the lot did not take credit cards and I could have been prepared.

• 5.0

  John S.

  
  Posted April 12th, 2012

  Worked as advertised - great concept to use excess hotel parking.

• 4.0

  Ari G.

  
  Posted April 10th, 2012

  Payment was very difficult. There was no parking lot attendant. Had to pay at hotel, but registration clerk did not understand how the parking worked. Paid hotel for balance due but could not get out of garage. Had to go back into hotel to get exit ticket. (Doubletree Hotel Lot Washington DC (DCA airport)

• 1.0

  Henry.

  Posted March 5th, 2012

  The last time I was here I was given the run around on where to pay (front desk, down stairs...etc...) Whole process took 45 minutes. Also waited for an hour for the shuttle (despite 30 minute times).

• 4.0

  Claudia D.

  
  Posted December 9th, 2011

  When the shuttle is picking up from the airport, especially during the winter months, instead of driving straight pass if no one is standing at the shuttle stop, they can stop for even 30 seconds and see if someone is waiting inside. I was waiting already for about 15 mins, but because of the cold, I was waiting inside of the double doors. I tried to rush out, but the driver did not even pause for a sec but instead just kept driving pass because I was not standing at the shuttle stop. I then had to wait for an additional 30 minutes which was very frustrating.

• 4.0

  Mark Z.

  
  Posted December 6th, 2011

  Address of hotel on bus would help.

• 5.0

  Barbara O.

  
  Posted November 29th, 2011

  Great service, would do it again.

• 3.0

  Andrew F.

  
  Posted November 27th, 2011

  Little taken off by needing cash when I returned. Planned to use my card and had to scramble for cash at last minute. Was inconvieninet.

• 5.0

  Brett A.

  
  Posted November 21st, 2011

  Parking at the Doubletree is great. Easy to get to...secure facility, pay at the Valet desk, shuttles evey half hour from DCA.

• 4.0

  Jonathan P.

  
  Posted November 14th, 2011

  Departing the lot was difficult because I had to make two trips to the hotel service desk and then when I finally got my exit card, it did not work. Eventually, the valet did help me out, but I the whole process took over 30 minutes.

• 5.0

  Kenneth H.

  
  Posted November 10th, 2011

  I willl use this serice again as the opportunity presents. We were entirely satisfied with the way things were done and the location itself. Timing was great - we did not wait more than 10 minutes at the airport for the shuttle to come. Attendant at the hotel is great - very helpful.

• 4.0

  Claudia D.

  
  Posted November 8th, 2011

  The shuttle should run for 24 hours or at least begin earlier than 5am. 4am would be a more appropriate starting time. Also ending at 1am would be more accommodating for times when the flights run late or are delayed.

• 4.0

  Andrew S.

  
  Posted October 24th, 2011

  The overall rating would have been excellent except upon our return at 11:00 PM the valet station was closed and could not complete my transaction. Although he was very helpful in assisting with the check out at the front desk, my departure was delayed as the front desk staff was busy checking in aircrew.

• 5.0

  Jennifer A.

  
  Posted September 12th, 2011

  Israel is a fantastic employee - he greeted us with a smile and bottle of water and continued to be gracious and helpful even after we apologized that we had no cash to tip him with. He deserves commendation - we were blessed to be under his care.

• 3.0

  David M.

  
  Posted August 15th, 2011

  Shuttle service was slow, even by published standards. Waited 40+ minutes for shuttle. Wouldn't use that hotel again because of that, but might use the reservation service again.

• 4.0

  Ralph P.

  
  Posted August 8th, 2011

  Getting out of the gate at the Double Tree is bad because you are not given a ticket that allows you to exit. An attendant has to let you out and when they are busy you are delayed.

• 3.9

  Kenneth T.

  
  Posted July 14th, 2011

  Getting out of the parking lot is a hassle as there are no attendants to deal with - the system is automated and requires a reciept from the front desk AND then a valet had to come down to personally open the gate for me. It took me over 30 minutes, a tight 180 degree turnaround at the exit gate and a return to the front desk to stand in line to get a reciept before I could even start to get out of their lot. I probably won't be using this hotel again.

• 4.7

  Robert W.

  
  Posted July 14th, 2011

  Good rate Good Shuttle Good choice

• 4.5

  Alton H.

  
  Posted July 7th, 2011

  Return shuttle attendent was not very couretous at all. Looking at me and my co-traveler as if we were about to steal our own luggage. No tip!!

• 4.8

  Ellen M.

  
  Posted June 30th, 2011

  the only problem was at 12:30am it was hard to get out of the parking garage...I had to call to have someone let me out. besides that awesome and will recommend

• 4.8

  Srinivasan P.

  
  Posted June 27th, 2011

  If the shuttle service is available upon request instead of 30 minutes past 10:00 PM that would be nice to have optional service. Otherwise it was a great saving and hassle free experience.

• 5.0

  Karen W.

  
  Posted June 27th, 2011

  Thanks

• 2.8

  Elizabeth D.

  
  Posted June 26th, 2011

  Arrived at Double Tree at 4:30 am hoping to be the first to be on the shuttle at the 5 am departure to DCA. Driver allowed hotel guests and crew members on board first (even though they came AFTER us AND the entire back row of the shuttle was empty when they departed). He said that he couldn't fit our carry on luggage in the back compartment; however, we had room to carry them in the "cabin area" with us as the entire back row was empty. We came VERY close to missing our 6:45 am flight because he didn't allow us on the shuttle. VERY STRESSFUL!!!

• 3.4

  Craig L.

  
  Posted June 13th, 2011

  Return flight shortly after midnight so we missed the "last" shuttle. Waited in line for cab. Upon arrival at hotel garage, we saw the flight crew getting off of the shuttle. Why wouldn't we be able to ride with them? (as we had on our departure during normal shuttle hours)

• 3.7

  Colleen B.

  
  Posted May 28th, 2011

  The attendant that checked us back in when we returned on 5/27/11 around 3:00 PM was excellent. He was there to great us, took care of the paperwork, and was right there with our receipt when we went to pull out. I didn't catch his name, but he was a young white man with reddish hair. He should be given the feedback. Thank you for your professional service. I would have rated the experience "excellent" if I was just dealing with the return portion. The gentlemen that was there for the check-in was very difficult to understand and he wasn't very helpful.

• 5.0

  Micah Y.

  
  Posted May 19th, 2011

  I was very happy with the parking rate and service at Double Tree.

• 5.0

  Pam M.

  
  Posted April 28th, 2011

  The attendant was excellent and helped us out immensely.

• 4.2

  Jennifer L. S.

  
  Posted April 26th, 2011

  Dropping off the car was smooth but coming back took a long time. We waited for a long time for the one shuttle the hotel had and then there was only 1 man working the desk to pick up the car. They were nice but the process was very slow.

• 4.7

  Carol B.

  
  Posted April 24th, 2011

  A member of our party called parking when we arrived at the airport. It still took longer than anticipated for our shuttle to arrive, but I think that's just the nature of how long a round trip takes. Lots of flight crew had to be loaded as well. Overall a good experience. Helpful if we could pay for parking without having to go into the hotel lobby. That takes more time than I like after a long trip. Thanks.

• 5.0

  Therese B.

  
  Posted April 23rd, 2011

  Great price. unfortunately just missed teh shuttle back b/c our flight arrived a little before midnight

• 4.6

  Pandu B.

  
  Posted March 30th, 2011

  Great value just added to my wonderful travel experience

• 4.3

  Svetlana B.

  
  Posted March 2nd, 2011

  Shuttle hours are not acceptible.Our flight got in past midnight and we were forced to take a cab. The valet was never around and had to be called twice on both the drop-off and pick-up to come for our car. Not pleased with the hotel.

• 5.0

  Philip L.

  
  Posted February 17th, 2011

  This is the first time we've used this service - it is very convenient for National and Dulles airports.

• 5.0

  Rivka R.

  
  Posted February 17th, 2011

  My only complaint, which I planned to register even without this survey, is that the car, which was supposed to be parked in an indoor lot, was covered with sticky dust. This was a disappointment.

• 5.0

  Elaine R.

  
  Posted January 12th, 2011

  Wonderful service at a great price. We will use it again!

• 3.9

  Yvonne K.

  
  Posted January 11th, 2011

  dont like waiting longer than it says on teh website.

• 4.2

  Allen I.

  
  Posted January 7th, 2011

  There were a lot of airline staff waiting for the shuttle when we returned to get our car. The shuttle was full so we had to wait for the next shuttle. The end result is it took 45 minutes to an hour from the time we arrived at the curbside pickup until we left the hotel with our car. This is a bit excessive.

• 5.0

  Brenda S.

  
  Posted January 4th, 2011

  We weren't able to pick up our care until a day later than we had scheduled. I called Doubletree to let them know and they were able to accommodate our schedule change with no problems.

• 4.2

  Lee O.

  
  Posted December 30th, 2010

  Good value for price paid. Very happy to use this instead of overpriced on-site airport parking.

• 5.0

  Hugo C.

  
  Posted December 30th, 2010

  Very convenient and close to the airport. Courteous attendants!!!

• 3.1

  JOHN K.

  
  Posted December 29th, 2010

  I chose this one for inside valet parking due to the pending weather conditions expected while I was gone for 11 days. My clean car when I left looked like it had been driven on the treated highways and was covered with salt, etc. when I returned. The attendent told me it was just parked outside! He also argued about giving me a ticket to take to the counter, when he had kept it himself. I will never go to a Double Tree again even if I have to park in the economy lot at the airport. Which by the way had three busses pass me while waiting for over thirty minutes for the Double Tree shuttle to come even after I called and was told they were almost there. No thanks for using them again!!

Review Guidelines

Directions:

Direction 1

 

From Washington D.C. (14th street bridge)

From Washington D.C. you need to exit to the 14th street bridge which will take you over the Potomac River from Washington D.C. to Crystal City, VA. On the 14th street Bridge you will need to be in the far left lane (14th street becomes Route 1 South) which will take you into Crystal City, VA. Your first exit once inside Crystal City will be the 15th Street. Take the 15th Street Exit, and go one block and make a right. This will be Eads Street. Make a right onto Eads Street. Go 3 blocks onto Eads Street and this will take you to Army Navy Drive. Make a right onto Army Navy Drive and the hotel is on your right.

Direction 2

 Directions from: North (Baltimore, Philadelphia, Wilmington, NY, NJ) Follow I-95 South to 495 Beltway in the direction of Richmond, VA. I-85 splits at the Capital Beltway; continue to follow signs for I-95 South. Follow I-95 South across the Woodrow Wilson Bridge into Virginia. Take the first exit off the Woodrow Wilson Bridge in Alexandria, VA. to Route 1 North. Stay on Route 1 North (which is also called Jefferson Davis Highway) for approximately 6 miles. Stay on Route 1 North until you get to 23rd Street in Crystal City. Make a left onto 23rd street; go one block and make a right onto Eads Street. Take Eads Street to Army Navy Drive (about 10 blocks). Make a right turn onto Army Navy Drive. The hotel is on the right side

Direction 3

 

From South: (Richmond, VA Beach, North and South Carolina)

Take I-95 North to 395 North. From 395 North take the Pentagon City/Crystal City Exit. Then turn left onto Army Navy Drive. The hotel will be on the right hand side 3 blocks down.

Direction 4

 From Ronald Reagan National Airport take Crystal City Exit. Exit Crystal Drive. Take Crystal Drive North approximately one mile. Crystal Drive turns into 12th Street. When you are on 12th Street go under overpass and turn right onto Army Navy Drive. The hotel is on the left.

Direction 5

 Directions from: Washington Dulles International Airport (35mi/60minutes) From Washington Dulles International Airport take the Dulles Access Road towards the direction of Washington D.C. Take 66 East to 110 South. Stay in Center lane and 110 become Route 1 South. This will take you into Crystal City which is located in Arlington, VA. In Crystal City make a right onto 15th Street. Then make a right onto Eads Street and go three blocks and make a right onto Army Navy Drive. The hotel is @ 300 Army Navy Dr.

Direction 6

From Maryland (Rockville, Gaithersburg..) I-270 North PA, OH

From I-270 North take I-495 South into Virginia. Exit on the George Washington Parkway in Virginia. Travel about 10 miles South and exit at Reagan National Airport in Arlington, VA. At the airport stay on your right side and follow the sign to Crystal City, VA and then exit Crystal Drive. Take Crystal Drive North for approximately 1 mile Crystal Drive will turn left into 12th street: go under the overpass and make a right onto Army Navy Drive. The hotel is located on the right hand side.

Direction 7

From Annapolis, MD (Route 50) and the Eastern Shore

Take Route 50 West towards the direction of Washington D.C. Follow Route 50 which becomes New York Avenue. Take New York Avenue to 14th Street and the 14th Street Bridge. on the 14th Street Bridge you need to be in the far left lane. (14th street becomes Route 1 South) which will bring you into Crystal City, VA. Your first exit once inside Crystal City will be 15th Street. Make a right onto 15th Street; go one block and make a right onto Eads Street. Take Eads to Army Navy Drive. When you get to Army Navy Drive make a right. The hotel is on the right side.

Direction 8

From Route 66 (Northern Virginia) Fairfax, McLean, Tyson's Corner

Take 66 East towards Washington D.C. Take the exit for 110 South. Stay in the center lane and 110 becomes Route 1 South, which will bring you into Crystal City, VA. On Route 1 make a right onto 20th street. Go one block and make a right onto Eads Street. Eads will take you to Army Navy Drive. When you reach Army Navy Drive make a right, and the hotel is on the right side.

Direction 9

 Walking Directions from Pentagon City Metro:

When you exit the Pentagon City Metro --walk to Army Navy Drive (towards 395 & the Pentagon) -- make a right on Army Navy Drive and go 3 blocks. The DoubleTree will on the right side (once you cross over S. Eads Street).

This is about a 10-12 minute walk.