Please plan accordingly and arrive at least 15 to 30 minutes before your vehicle drop off time to catch the shuttle.Valet Parking Only! Pull up to the covered awning and a valet attendant will assist you. Professional Valet attendants will park your car and the vehicle keys will be safely locked inside a podium until you return. Luggage assistance is also provided upon arrival. Gratuities are greatly appreciated! If you have not arrived by your scheduled vehicle drop off time the shuttle reservation will be canceled.
Free Airport Shuttle is available during specific times - Tue, Wed, Fri, Sat & Sun: Shuttle runs on the top of every hour from 7AM to 10 PM. Mon & Thur: Shuttle runs on the top of every hour at 7am, starting up again at the top of the hour at 1pm until 10pm. Attendants will ask for you to leave your telephone contact information to plan your arrival and departure accordingly. Please arrive on time so you won't miss the shuttle.
Operation Hours are 7am-10pm! Shuttle Hours: -Free Airport Shuttle is available during specific times - Tue, Wed, Fri, Sat & Sun: Shuttle runs on the top of every hour from 7AM to 10 PM. Mon & Thur: Shuttle runs on the top of every hour at 7am, starting up again at the top of the hour at 1pm until 10pm. Parking Reservations are made online only! No reservations can be made at the hotel.
Breakdowns based on 78 ratingsWRITE A REVIEW
1-20 of 61 Reviews
Use this shuttle service
I had read a couple bad reviews based on shuttles ONLY leaving once an hour on the hour. Based on my experience that was BS. I arrived 12:10 pm, shuttle left about 10 mins after I arrived, and would have been quicker had I moved quicker. When I arrived I called them as I left the plane gate, they were expecting my call (greeted me on phone by name), I maybe waited 15mins once I made it down to the shuttle area. They brought my car out in about 5 mins. Good cookies both ways. Will definitely use them again!
The hotel staff were overwhelmed with hotel guests so the whole drop off experience too far too long IMHO. There was no valet to park car etc. Return was smoother thanks!
Yes, the wait is around 20 minutes, but with these prices and this service it is definitely worth it! It was nice to be able to pay a reasonable price for long-term parking and be greeted with the same friendly driver that dropped me off at the airport. When I didn't find the van right away at the pick-up site he called me to make sure I was ok. Will definitely use again, especially for long-term.
Because this was not your typical airport parking, it was little out of the way. 15 to 20 min from the airport. You need to keep that in mind when arranging to be at the airport on time. However the parking staff very very accommodating and friendly. I would park here again.
It's a valet lot so it's particularly safe. Every guy I've interacted with there as the valet or shuttle driver has been outstanding. Plus, price cannot be matched.
Good experience. Will ise again in june if we fly out of Detroit
After receiving a few positive reviews from friends, I forwent my usual routine of parking at US Park and used the Dearborn DoubleTree's service instead. Drop off went well, the valet was courteous and the chocolate chip cookies were delicious. Fast forward 5 days to pick-up. In order to get a shuttle to the hotel, one must call the hotel and request a ride, expecting a 20-25 minute lead time (this is fine). After waiting for quite a bit longer than that, I found the driver had parked at the end of the pick up queue (despite several tour-bus sized vacancies near where people tend to wait), no biggie. After getting to the shuttle, the driver neither offered any help with my luggage, nor assisted me with the door. At this point, nothing terrible has happened, but the service wasn't stellar. Once we arrive at the hotel, I hand the driver (who is now the valet) my keys and wait. And wait. After around 20 minutes, I see my car pull up to the lot gate, and hear the valet stall and restart the car (it has a manual transmission); he has another valet as a passenger. I asked the valet if this was his first time driving a manual transmission vehicle; turns out his co-worker generously offered to teach him how to drive in my car. This generous young man even saved me the hassle of choosing whether I wanted to have him teach a novice how to drive using my vehicle; very considerate. Needless to say, I will never be using DoubleTree Hotel's DTW parking service, and I will encourage all my friends to do the same.
Would definitely recommend this service!
The driver and attendants were very friendly and prompt. I would highly recommend this service!
this was my 1st time using DoubleTree by Hilton Hotel for airport parking. For the price, value and excellent experience I will definitely use them again Jamal from valet was very helpful and courteous
Not only affordable but realiable
This shuttle service is affordable and efficient. It was my first time using the shuttle system and the shuttle manager Jamaal personally called me to let me know that he was just around the corner. I will definitely use them again!
We had a BAD experience at this location Took 1 hour 20 minutes to get picked up after a long day of travel We were told that our ride would arrive in 15 to 20 minutes. After several calls nothing helped. Beware!
The wait time on return was a little long, the driver to airport on Aug. 3 was excellent, on return the driver on Aug 16 had windows rolled down so we got blasted in back, rap music playing loud and was not friendly. otherwise parking and lot very good.
They valet my car, I didn't pay any extra, they said they do it for all. The Web site is a little deceiving because of picking a time, u could pick a half time but they only go on top of the hr. So next time I go I will pick 7,8,9,10,ect and get there 20 min before my time. Also if u have any questions call the hotel, they can answer your questions or give u a number to call, because there is no number on the Web site to call. Once u make the reservation there is a number to call on your reservation receipt. I did have to call a couple times and they were very friendly and helpful. When I arrived I went into the very beautiful hotel lobby , the front desk got the valet for me and he took my car and parked it. It was pretty easy to get to the hotel and I felt very safe while waiting for my shuttle in the hotel lobby. Coming home I called after I picked up my luggage. I was told I needed to go where the shuttle drivers pick up customers, which was a little walk 2 floors up and one floor down, so be prepared for that. I wrote all this to help 1st time users of doubletree parking know what to expect, I wish I would had more information for my first time. Saying all the above I would definitely highly recommend this shuttle parking by Doubletree, All the people I dealt with were wonderful, friendly,helpful, I felt very comfortable and safe and the price was fantastic.
Very cheap and efficient parking.
the trip to airport was quick. When we flew back we waited for our shuttle and they said we had a couple stops. we went to the delta terminal and then had to go back to the one that we were picked up at cuz they had to pick up flight crew. Which we had to wait for them. Was very inconvient. we were on the shuttle for a hour before we got back to hotel. which got us out of Detroit during rush hour traffic.
When we first got to the hotel to drop off our vehicle we couldn't find the valet worker because he was on his cell phone in the parking lot the whole time leaning on another vehicle. I proceeded to walk through the parking lot and found him. My husband ended up putting all of the luggage inside the van while the valet guy just watched. When we called for our shuttle upon landing Mike told us he was at the airport and if he could take a lady back to the hotel and come back to pick us up since we had to pickup luggage from baggage claim. We ended up waiting for an hour or so. I called Mike (4) times and he kept saying he was close by.