Distance from airport: 1.5 miles
*Sales Tax - $0.00 total
Proceed to parking lot. Take ticket and park the car. Go to lobby for shuttle bus. Pay when you return and leave the parking lot. Shuttle runs every 20 minutes from 5:00 AM to 11PM daily.
Free shuttle bus runs every 20 minutes from 5:00 AM to 11PM daily.
Open 24 hours. Shuttles run from 5:00AM to 11PM. Shuttle may run off hours during holiday periods, please check with hotel.
Off Airport parking with Crystal Gateway Marriott - DCA provides you with a convenient, secure and competitive alternative to on-airport parking. You prepay your parking on arrival for your convenience leaving your car fully protected in our garage. When travelling to and from Regan Airport there is a modern and regular shuttle bus service that runs every 15 minutes from 5:45 AM to 11PM daily. Upon arrival at Crystal Gateway Marriott, please go to the Front Drive and check in with the valet. You will prepay your parking with the valet at that time, you will receive a ticket to enter the garage and a paid voucher for exit upon your return. Pickup is outside of Baggage Claim at the Hotel Shuttle Stop once you have returned to Washington. The van runs every 15 minutes.
The driver on our trip from Reagan airport to the Marriott parking was a little reckless. I realize he is very familiar with the route, but at night in the pouring rain, surrounded by other drivers (whom he honked at multiple times) that may not know the area very well, it was a little disconcerting having my family's & my own life in his hands.
It was a good experience and I will use this parking arrangement again. To be dropped off at the door to the Delta ticket counter and picked up outside the door to baggage claim - how much more could you ask for? And it was hotter than Hades and my car was parked indoors - sweet!
The drivers were very professional and immensly witty and fun! The only flaw was the parking lot stalls. They are too small and even when I parked well away from all the other cars, my car still ended up with a huge door ding.
There was a problem at the time of leaving the garage. The attendant indicated the credit card machine was not working. I could wait 20 minutes, pay cash (who coming from vacation has any cash left?), or go into the hotel, pay at the front desk, and then bring the receipt back to the gate. This was rather frustrating.
The shuttle drivers were great!
I was very happy with the parking accommodations. The shuttles were prompt, and the drivers were very courteous.
Shuttle service ended at 11 PM. My flight was delayed which cost me a $10.00 cab ride to the hotel. Attendant required cash due to equipment problems.
It was difficult finding a parking spot. The garage was full. We had to drive around twice, then upon exiting, the ticket booth attendant directed us to valet parking. That was ok, but we wasted valuable time.
More communication with lot/attendants would be helpful. One attendent said I didn't need confirmation number, another did- Lost my deposit on return. I did find confirmation letter which did clearly state necessity of paperwork. No way to solve problems/get information about reservation at site. Also no information about size of car/spaces available at reservation. We were within a few inches of maximum height on our vehicle. I would have used another vehicle if I had known in advance. Shuttles and service from hotel staff was fantastic. Parking attendants satisfactory.
directions were pretty bad, there were two marriots. It is not that difficult to give step by step direction
Directions inside the parking structure need to be improved. There are no signs to show you where to park, so I was not sure if I was parked in the right area of the garage. Had to go inside the hotel to ensure that I was parked in a location that I would not be towed.
Everything was exactly as planned -- which is all a traveler can want. The price certainly beat on-airport parking, and I will use your service again, I'm sure. Rich Tullos Waldorf, MD
Parking garage signage was confusing as to where you could park versus which spots were reserved for the apartment/condominium complex. Also, the garage was dimly lit. Overall, this was an excellent experience as the hotel staff and shuttle drivers were excellent.
on return March12 the shuttle was prompt and the driver friendly(12:30pm). BUT on departure March 4 we had a 6:50am flight. Needed the 5:45 shuttle to be there and ready to go. IT DID NOT SHOW! We quickly grabbed a cab,at additional cost to get to airport.
Shuttle had NO seatbelts! (all were broken). My wife was upset about this. The garage is adequate, but there are no signs in the hotel about where to find it. And it is confusing (a long twisted walk thru empty halls; an unmarked elevator that says nothing about a parking garage). The garage's exit signs are out of Alice-in-Wonderland: nonsensical. After exiting the garage onto a dark and abandoned street, we had not a clue which direction we were facing or how to find anything. A few friendly signs would help!
Reference question on condition of parking lot and shuttle - shuttle is fine, but the parking lot has some VERY low hanging pipes which make for very cautious moments driving through the facility. They really need an apparatus to show min ceiling height available. The next question pertaining to directions - there is no signage I saw regarding where the parking entrance is. I found it as a result of asking the dorr bellman.
I only wish the hotel could have come and got me. My plan was delayed due to weather and the hotel was not ok'd with picking me up past the 11:00 pm slot. Otherwise great!!!
I would give the Crystal Gateway Marriot parking 4 of 5 stars. Although I may have missed it, I really did not see signage on the outside pointing to where the parkling entrance was. And the routing from parking area to lobby was not very obvious...it could benfit from simple signs.