Crystal Gateway Marriott - Washington Reagan Airport DCA
| 1, Was the shuttle service prompt? | |
| 2, Were the attendants courteous? | |
| 3, Was the parking lot in good shape? | |
| 4, Was the parking lot hard to find? |
| Product Type | Daily Rate | Weekly Rate | Monthly Rate | |
|---|---|---|---|---|
| Indoor | $7.75 | n/a | n/a | Book Now |
| Lot Taxes and Fees | ||||
| Sales Tax | $0.00 total | |||
Crystal Gateway Marriott Reviews (62 Total)
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Posted May 19th, 2012
Holly B.
The shuttles did not run often enough. On the way back from the airport, the driver tried to cut into traffic and got hit by another vehicle.
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Posted May 14th, 2012
Ramnarayan P.
Very smooth and on time for shuttle. No issues at all. Loved parking and very efficient at a low cost.
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Posted May 11th, 2012
Pankaj M.
great service! very efficient and easy to use. on the way to the airport. maybe faster than the airport's parking. took cabs both ways due to tight timing.
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Posted May 8th, 2012
Thomas C.
Crystal Gateway Marriott - very reliable service so far; could do a better job of announcing shuttles leaving the hotel, and communicating how many stops they need to make enroute to the A/P. Transit time can vary from 5 mins to 20 minutes.
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Posted May 5th, 2012
Dana S.
Pouring down rain coming home- shuttle bus driver sat in vehicle at least 5 minutes after we started knocking and trying to open doors ourselves, we were all soaked. Leaving garage no one was at booth to pay. There was a line, everyone was just leaving, I pulled out went around block came back. Parked, went into hotel-- soaking wet-- and to speak to 2 different people to persuade them to take my money. They told me no one would have noticed. I could just not pay!!! I figured it would somehow come back to haunt me I was sure-- so I jumped through the hoops. First time parking outside airport. Most likely the last.
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Posted May 3rd, 2012
James D H.
The hotel parking lot's ticket machine was out of order at our arrival. We had to ask an valet to handwrite our time in on a ticket.
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Posted April 25th, 2012
William R.
When returning to the airport we went to the shuttle area to wait. We watched our shuttle stay in the left hand lane & pass without stopping or even slowing down. We waited 30 minutes before calling the hotel. The shuttle arrived 5 minutes after our call.
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Posted April 24th, 2012
Paige S.
The older caucasian guy was extremely rude! You would think that his attitude would be different towards the person who gave him a tip, but that was not the case. I know next time to not give him a courtesy tip and if I had gotten his name and had wasn't in a rush I would have gotten a hold of his supervisor to let him know how rude he was.
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Posted April 23rd, 2012
James B.
No problem with finding the lot or parking. On return, and upon exit, there was NO attendant on duty, and the gate was open. I had to pay at the desk in the hotel. Based on their comments no attendant at the parking lot is a common occurrence.
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Posted April 18th, 2012
Cindy W.
This was a perfect solution to the overcrowded parking at DCA. THANK YOU!
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Posted April 18th, 2012
Morris H.
Upon return to DC, waited nearly 30 min. for the shuttle to arrive.
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Posted April 11th, 2012
Andrea B.
Thank you Shelia out of Fort lauderdale Airport! She reccommended the upgade. Please tell her I said Thank you for the great service.
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Posted February 23rd, 2012
Kate Bennett.
Indoor parking... fast and convenient shuttle service. I would DEFINITELY do this again!
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Posted November 30th, 2011
Irvin V.
Excellent price, beats airport long term parking
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Posted November 26th, 2011
Thomas C.
the parking lot attendant was very helpful in finding our car in your underground lot.
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Posted November 16th, 2011
Sandra J.
No comment
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Posted October 9th, 2011
Lisa L.
Great location
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Posted September 11th, 2011
Rachel A.
The driver on our trip from Reagan airport to the Marriott parking was a little reckless. I realize he is very familiar with the route, but at night in the pouring rain, surrounded by other drivers (whom he honked at multiple times) that may not know the area very well, it was a little disconcerting having my family's & my own life in his hands.
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Posted August 9th, 2011
Dianne F.
It was a good experience and I will use this parking arrangement again. To be dropped off at the door to the Delta ticket counter and picked up outside the door to baggage claim - how much more could you ask for? And it was hotter than Hades and my car was parked indoors - sweet!
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Posted July 10th, 2011
Alan L.
The drivers were very professional and immensly witty and fun! The only flaw was the parking lot stalls. They are too small and even when I parked well away from all the other cars, my car still ended up with a huge door ding.
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Posted July 6th, 2011
Chris W.
There was a problem at the time of leaving the garage. The attendant indicated the credit card machine was not working. I could wait 20 minutes, pay cash (who coming from vacation has any cash left?), or go into the hotel, pay at the front desk, and then bring the receipt back to the gate. This was rather frustrating.
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Posted June 5th, 2011
Bettie H.
The shuttle drivers were great!
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Posted June 1st, 2011
Madelyn Y.
I was very happy with the parking accommodations. The shuttles were prompt, and the drivers were very courteous.
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Posted May 24th, 2011
Vernon R.
Shuttle service ended at 11 PM. My flight was delayed which cost me a $10.00 cab ride to the hotel. Attendant required cash due to equipment problems.
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Posted May 2nd, 2011
Robert L.
It was difficult finding a parking spot. The garage was full. We had to drive around twice, then upon exiting, the ticket booth attendant directed us to valet parking. That was ok, but we wasted valuable time.
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Posted April 27th, 2011
Ana T.
More communication with lot/attendants would be helpful. One attendent said I didn't need confirmation number, another did- Lost my deposit on return. I did find confirmation letter which did clearly state necessity of paperwork. No way to solve problems/get information about reservation at site. Also no information about size of car/spaces available at reservation. We were within a few inches of maximum height on our vehicle. I would have used another vehicle if I had known in advance. Shuttles and service from hotel staff was fantastic. Parking attendants satisfactory.
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Posted April 26th, 2011
Mahesh T.
directions were pretty bad, there were two marriots. It is not that difficult to give step by step direction
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Posted April 13th, 2011
James R.
Directions inside the parking structure need to be improved. There are no signs to show you where to park, so I was not sure if I was parked in the right area of the garage. Had to go inside the hotel to ensure that I was parked in a location that I would not be towed.
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Posted April 13th, 2011
Richard T.
Everything was exactly as planned -- which is all a traveler can want. The price certainly beat on-airport parking, and I will use your service again, I'm sure. Rich Tullos Waldorf, MD
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Posted March 28th, 2011
Joseph C.
Parking garage signage was confusing as to where you could park versus which spots were reserved for the apartment/condominium complex. Also, the garage was dimly lit. Overall, this was an excellent experience as the hotel staff and shuttle drivers were excellent.
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Posted March 13th, 2011
Barbara M.
on return March12 the shuttle was prompt and the driver friendly(12:30pm). BUT on departure March 4 we had a 6:50am flight. Needed the 5:45 shuttle to be there and ready to go. IT DID NOT SHOW! We quickly grabbed a cab,at additional cost to get to airport.
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Posted March 1st, 2011
Roxanne B.
Shuttle had NO seatbelts! (all were broken). My wife was upset about this. The garage is adequate, but there are no signs in the hotel about where to find it. And it is confusing (a long twisted walk thru empty halls; an unmarked elevator that says nothing about a parking garage). The garage's exit signs are out of Alice-in-Wonderland: nonsensical. After exiting the garage onto a dark and abandoned street, we had not a clue which direction we were facing or how to find anything. A few friendly signs would help!
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Posted February 25th, 2011
Troy P.
Reference question on condition of parking lot and shuttle - shuttle is fine, but the parking lot has some VERY low hanging pipes which make for very cautious moments driving through the facility. They really need an apparatus to show min ceiling height available. The next question pertaining to directions - there is no signage I saw regarding where the parking entrance is. I found it as a result of asking the dorr bellman.
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Posted February 22nd, 2011
Richard C.
I only wish the hotel could have come and got me. My plan was delayed due to weather and the hotel was not ok'd with picking me up past the 11:00 pm slot. Otherwise great!!!
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Posted February 14th, 2011
Troy P.
I would give the Crystal Gateway Marriot parking 4 of 5 stars. Although I may have missed it, I really did not see signage on the outside pointing to where the parkling entrance was. And the routing from parking area to lobby was not very obvious...it could benfit from simple signs.
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Posted February 3rd, 2011
Danielle K.
The shuttles were very prompt and the drivers very courteous. I left an interior light on in my car while I was gone and one of the attendants helped me with a jump start. I was so impressed with this service! I would highly recommend it to anyone.
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Posted January 19th, 2011
Laura G.
There were no signs in the parking garage to direct you to the lobby. I just happened to see someone walking in the area as I was driving in. Other than that it was convenient and fairly priced. I have already booked for an upcoming trip and I would recommend it.
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Posted January 4th, 2011
Elizabeth B.
Shuttle drivers are not conscious of needing to belt in carseats or toddlers.
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Posted January 3rd, 2011
Rebecca E.
I found the signage inside of the parking structure to be inadequate. I struggled to exit the structure upon my return. The exit was not easily seen and then parking on the resident side of the parking structure simply made it worse. The parking attendant noted that was a common problem. It really should be addressed.
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Posted January 2nd, 2011
Pat H.
Wish I had discovered your servuice years ago,.
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Posted January 2nd, 2011
Bonnie S.
Will use again!
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Posted January 1st, 2011
Barry Z.
Trip was 11/28-31/10. Weather forced a couple of changes. You canceled & refunded first res. Thanks! & 2nd res. went very nicely. I think yours' is an excellent and very useful service. As long as you keep customer No 1, you should do well. Will use you again.
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Posted December 31st, 2010
James L D.
Great service. One complaint: we got to airport 4 hours before flight. There was no flexibility in schedule and I will likely rent car next trip, which will cost only a little more but will allow us more time to spend time with family and not have to get up at crack of dawn and then wait in airport.
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Posted December 31st, 2010
Jane B.
Excellent deal--indoor parking $4 per day cheaper than the outdoor economy lot at the airport! Keep up the good work!
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Posted December 30th, 2010
Thomas P.
The first shuttle was totally filled, the driver stopped to tell us to wait at gate 5 and another shuttle would be there shortly. After waiting 25 minutes for th e first full shuttle the second one took another 20 minutes to get to us!
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Posted June 26th, 2010
Daniel S.
Easy to book. Easy to use. Safe and trustworthy.
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Posted June 24th, 2010
Cathlene L.
I got lost and called the service and the attendant talked me through the process. He was SO friendly and helpful!! I wish I could give you his name..I forgot to ask!! But he was a young black gentleman with glasses. When I finally arrived, I was sti
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Posted March 29th, 2010
Ray L.
I did not use the shuttle service because I had other business to attend to before going to the airport and upon my return
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Posted March 29th, 2010
Barry J.
I was very displeased with the parking facility; there did not seem to be enough parking spaces; I had to drive aaround before I could find a space Leaving the facility was as bad as the space itself; there seems to be too many cars for so tight a s
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Posted March 25th, 2010
Rosemary M.
We will use Airport Parking Reservations again, and reccomend to others
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Posted March 23rd, 2010
Page T. A.
Your service was truly a great experience! I used 3 different shuttle service during this trip. One in Orlando, one in New York, and yours in Washington, DC. Yours was by far the best. The drivers were curteous, on time, and helpful. There were
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Posted March 21st, 2010
Ronald S.
Very satisfied with this service. Much more convenient than airport praking and cheaper as well.
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Posted March 16th, 2010
Donald K.
Guaranteed parking space at indoor facility. Easy to find. Fast and convenient shuttle service.
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Posted March 7th, 2010
Dennis Wayne C.
it was very easy and civilized, the best parking arrangement I have ever delt with....I actually did not use the shuttle service, when I arrived at the hotel a freind picked me up and took me to the airport and when I returned the flight was so late
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Posted March 5th, 2010
Dwight G.
It was all like clock work. I loved it and will book my next trip within 24hours and will use your lot.
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Posted March 3rd, 2010
Michael B.
First time use of this service. Chose lot for combination of location, price, and convenience. Very happy with the service. Suggest parking near one of the several elevators and writing your parking slot number and location on the back of your ti
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Posted February 28th, 2010
Susan R.
I would definitely use your service again; thank you!
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Posted February 28th, 2010
Roxann L.
My battery had died over the trip and one of the drivers was kind enough to give me a jump start using his own vehicle. It saved me a lot of time and cost. I definitely recommend this service. Plus it was covered parking!
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Posted February 21st, 2010
William M.
crystal gateway marriott needs some signs to let u find your way back to the garage..just horrible..
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Posted January 31st, 2010
John R B.
Upon arrival, the attendant said he didn't think my vehicle would fit in the garage, because it was too tall. My truck is a stock Dodge Ram 1500, with no modifications, lift kit, or oversized tires. I have parked in parking garages around the D.C. a
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Posted January 21st, 2010
Beverly R.
As previously mentioned, the parking was not self-park, but rather valet. So, although they were courteous and the shuttle buses prompt and efficient, shuttle buses have mulitple hotel pick up sites which adds 10-15 minutes and add on 10-15 minutes
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Posted December 6th, 2009
P Michael L.
Shuttle service was HORRIBLE. Trying to get back to the hotel was a nightmare. Was told by hotel to wait outside of terminal. The shuttle drove threw the pick-up area, I attempted flag it down, but the driver was not paying attention, and he was n
Arrival Info:
Proceed to parking lot. Take ticket and park the car. Go to lobby for shuttle bus. Pay when you return and leave the parking lot. Shuttle runs every 20 minutes from 5:00 AM to 11PM daily.
Airport Transportation:
Free shuttle bus runs every 20 minutes from 5:00 AM to 11PM daily.
Operation Hours:
Open 24 hours. Shuttles run from 5:00AM to 11PM. Shuttle may run off hours during holiday periods, please check with hotel.
Additional Information:
Off Airport parking with Crystal Gateway Marriott - DCA provides you with a convenient, secure and competitive alternative to on-airport parking. You prepay your parking on arrival for your convenience leaving your car fully protected in our garage. When travelling to and from Regan Airport there is a modern and regular shuttle bus service that runs every 15 minutes from 5:45 AM to 11PM daily. Upon arrival at Crystal Gateway Marriott, please go to the Front Drive and check in with the valet. You will prepay your parking with the valet at that time, you will receive a ticket to enter the garage and a paid voucher for exit upon your return. Pickup is outside of Baggage Claim at the Hotel Shuttle Stop once you have returned to Washington. The van runs every 15 minutes.
