*Sales Tax - 8.00%
Please present voucher at front desk upon arrival. Please call 440-243-4040 to reserve your space on the airport shuttle at least 24 hours prior to arrival.
24 hrs Shuttle leaves every 30 min.
Open 24/7, Shuttles run every 1/2 hour. Conveniently located off I-71 only 5 minutes south of Cleveland Hopkins Airport. Enjoy complimentary shuttle service 24/7 every 30 minutes on hour and half hour. Crowne Plaza Cleveland Airport is proud to provide transportation in the comfort of Mercedes-Benz shuttles. You MUST book a reservation online in order to take advantage of this special internet-only parking rate.
Please note, Crowne Plaza Cleveland will not be liable for any theft, damage, or injury that may occur during you stay.
Breakdowns based on 892 ratingsWRITE A REVIEW
1-20 of 518 Reviews
There were plenty of spaces to park, the shuttle was fast and every one was very nice.
Our reservation was for 12:30 pm. We arrived at 12:36 and although there were two shuttles with at least one driver waiting to go, we were told we must wait until 1:00 pm as the shuttles only run on the half hour and the other shuttle had left. Okay, no problem. The next shuttle left at 12:55 pm with us. Upon our return, I did call for the shuttle at 6:15 am. I stated we needed the 7:00 am shuttle as we wouldn't make the 6:30 one. No shuttle came at 7:00 am. I had to call twice, to which I was told it had already come and we must have been in the wrong location and missed it, but told another shuttle would be by in 3-5 minutes (the hotel is 4 minutes away). The customer service is completely lacking from this hotel shuttle service. I wouldn't recommend the service at all. While the drivers were polite, the front desk staff were arrogant and quick to blame myself and another customer waiting for the shuttle service, giving the same excuse. Not sure how they can explain 10 people not seeing one black van away but they did in fact say we missed it although we were waiting at 6:45 am for the 7:00 am shuttle that ONLY runs on the half hour.
Parking lot was not the issue the driver was 25 minutes late he said nothing such as I am sorry.not a good representative for the hotel .he needs a attitude adjustment.
I felt completely safe and was happy that I could self park my car because I'm a little picky when it comes to a safe spot!
I only had to wait because I arrived between shuttle times. I wish the shuttle was on demand, instead of every 30 minutes. We arrived just after a shuttle left, so had to wait almost 30 minutes for the next one. Other than that, a very pleasant experience.
The dropout is always great. This tim the pick up time was longer than any layover. They shold have more shuttles running. How about every 20 min. Then the driver asked for volunteers to get off the shuttle ,after waiting morethan30 min, to make room for crew me mbers.
I had to wait an additional 20 minutes for the shuttle to arrive, after my initial call to them and then 3 more times after that. Also, I have never had a hotel shuttle that just dropped you off at the main entrance and made you walk to get your car. All the others that I have used would drive up to your car.
Can't believe we never knew about this before. So much better than any other options, and the price is great. Will definitely use this again! Thanks.
Convenient off rt 71 parking lot clean and well lite
Clean and well lit
Best value and I will use this service again.
Our driver on May 21st was a very nice, young gentleman...went out of his way to help my mother and I. Also drove very carefully.
The hotel desk staff I spoke with bordered on rude when I contacted them by phone to reserve a shuttle space as the instructions directed. Outgoing, the woman's tone noticeably changed when I told her the reason for my call and she informed there had been no need to call despite the instructions on my confirmation since the shuttle ran every 30 minutes. The same occurred when returning, in addition to being rudely told the pickup location listed on my confirmation was incorrect and didn't I remember where I had been dropped off? When I admitted I did not, she did give me very rapid but clear and detailed directions to the correct pickup point - I must not be the only traveler with a poor memory. To balance out the poor phone contact experiences, in person the desk staff were courteous and efficient and my car was secure when I returned. Shuttle wait times were acceptable and within the every 30 minutes advertised by the hotel and the shuttle driver was very friendly and helpful. Finding the lot itself was not a problem, but perhaps updated shuttle instructions on the website would make things easier for both hotel staff and future patrons.
I will choose it next time
It's a little bit farther from the airport, but the price and service are great.
Great chauffeurs, helpful and attentive.
Great friendly service! Shuttle was there when we pulled up to park and driver was more than friendly and helpful. Upon return made a phone call to office and front desk said driver would be there within 10 minutes which actually ended up being shorter. Driver was friendly and shuttle was clean. Would definitely use this service again.
Everything was perfect . I will be going back and parking with you . Thank you for making my trip easy !
Great location, right off freeway. Friendly staff and efficient shuttle.