*Sales Tax - 8.00%
Please present voucher at front desk upon arrival. Please call 440-243-4040 to reserve your space on the airport shuttle at least 24 hours prior to arrival.
24 hrs Shuttle leaves every 30 min.
Open 24/7, Shuttles run every 1/2 hour. Conveniently located off I-71 only 5 minutes south of Cleveland Hopkins Airport. Enjoy complimentary shuttle service 24/7 every 30 minutes on hour and half hour. Crowne Plaza Cleveland Airport is proud to provide transportation in the comfort of Mercedes-Benz shuttles. You MUST book a reservation online in order to take advantage of this special internet-only parking rate.
Please note, Crowne Plaza Cleveland will not be liable for any theft, damage, or injury that may occur during you stay.
Breakdowns based on 310 ratingsWRITE A REVIEW
1-20 of 162 Reviews
There were no parking lot attendants! The "airport parking lot" was just a section of the hotel parking lot. No information, no signs, no numbered spaces, nothing designating where to park for the airport shuttle. I asked the clerk at the front desk what I needed to do, and she said "just park anywhere over there and fill in this form." It was all very easy, but somewhat confusing. The shuttle was crowded, but very nice, and the driver was courteous. There was almost no waiting time either way.
Excellent service! This was my first time using this parking service but will definitely not be my last time. I was very impressed with the entire process and the shuttle drivers were excellent! They were very friendly and courteous and took great care in seeing that my wife and I were delivered right to our car. 5 STARS!!
Staff was friendly and helpful. Nice experience. Shuttle driver was sorry for the delay but very helpful.
this lot was not secure, had camera's . but really convienent . shuttle driver was extremely courtious. great deal and didnt have to inconvience a friend to pick up at midnight return.
The driver going to airport was very rude and his reckless driving made me nervous. The driver coming home from the Airport was excellent and very courteous. I had to call numerous times for puck up.
Great location and great price will use again.
First time to use Crowne Plaza hotel parking and will co it again. What a wonderful experience. Very relaxing and comfortable .
Great service. I will definitely use again.
I arrived at the pickup point at 5:32 and the shuttle was not there. I assumed that i had missed the 5:30 shuttle because Crown Plaza stated on the website that they run every 30 minutes. at 6:04 I finally called because I had not seen one of their shuttles yet. The driver arrived at 6:15 and said that we had to wait for another flight crew to arrive before leaving. He then got out of the vehicle and took a call on a personal cell phone for fifteen minutes. We actually left the terminal at 6:33. I was rather disappointed at having an hour wait time to leave. Everyone including the driver were very courteous with me but the wait time does seem rather excessive when i saw shuttles from every other provider come and go about 8 - 10 times. The shuttle was also very nice and comfortable but probably not worth the wait.
Service is geared towards flight crews, ignoring service to other customers. Three regular customers waited 25 minutes sitting in the shuttle, apparently waiting for a flight crew to arrive. If the driver would have communicated we were waiting for other people, it would have set expectation and avoided some frustration. By the way.....when the flight crew arrived, the shuttle was short seats. Two crew members ended up taking a cab. The driver had enough time to take the three regular customers back to the hotel and return to pick up all the crew members...which would have been a win for the regular customers and a win for the flight crew. Instead it was a loss for all. Would not use the service again.
My only concern was I arrive early so that I would have more than enough time to take hotel shuttle to airport. Shuttle service from the airport operates every 30 mins and not every 15 mins as advertised on their site, therefore I nearly missed my flight as i did not arrive to the airport until 45 mins after parking my car. On the return from the airport, I waited approximately 20 mins/more after contacting the hotel to inform them that I was at destinated pick up location. I enjoyed my 1st time using airport parking and have already begun sharing my experience with friends, will definitely be using when traveling in the near future.
Made appointment for 12:30 drive to CLE, checked in at reception early, waited: then told by driver that he had no record and would be leaving at 12:50. Appoint for pickup was at midnight, called then to be told that they stopped pickup at 11PM and I would need to take a cab. Will not be using Crowne Plaza again.
Both drivers were very nice. On the return back to the vehicle, the driver dropped us off at our car. Which was great, didn't have to haul our bags down.
Very professional, clean shuttles, attendants did a great job and were timely and courteous. Was very convenient and easy to register online. The price was a wonderful bonus!!!
Everyone was courteous and friendly. The bus was clean and seating comfortable. Called when we got out luggage and by the time we walked out the driver was there.
Staff friendly, helpful and courteous. May want to let staff drivers know that using a cell phone while driving passengers does not look professional or safe. Thanks.
Felt it was in a good area and didn't have to worry about my vehicle. I would use this service again.