Crowne Plaza Chicago O'Hare Hotel and Conference Center - Chicago O'Hare Airport ORD
| Lot Name | Crowne Plaza Hotel | Ratings | |
| Address | 5440 N. River Road | Reviews | 84 |
| City | Rosemont | Distance from Airport | 4.3 miles |
| State | Illinois | Grace Period | 120 minutes |
| Zipcode | 60018 | Latitude / Longitude | 41.977614 / -87.862945 |
| Phone Number | 847-671-6350 | Number Spaces | n/a |
| Features |
|
Directions | click here |
| 1, Was the shuttle service prompt? | |
| 2, Were the attendants courteous? | |
| 3, Was the parking lot in good shape? | |
| 4, Was the parking lot hard to find? |
| Product Type | Daily Rate | Weekly Rate | Monthly Rate | |
|---|---|---|---|---|
| Self | $8.50 | $59.50 | n/a | Book Now |
| Lot Taxes and Fees | ||||
| County Tax | $1.00 per day | |||
| City Parking Tax | $0.75 per day | |||
Crowne Plaza Hotel Reviews (78 Total)
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Posted December 10th, 2011
JOHN V C.
The return shuttle driver for the Crowne Plaza was exceptional. He went out of his way to take care of two elderly people (us) traveleling at midnight. He saw us safely to our car in the parking lot and made sure we were on our way before he left us. Sorry I didn't get his name--it was on Dec 8th--at midnight-into Dec 9
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Posted December 10th, 2011
Richard S.
You need to give out better directions on how to find door 2
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Posted November 29th, 2011
Diane K.
We had a horrid time trying to get from the parking lot to the hotel shuttle; in fact, it was especially bad for my husband who couldn't walk through the hotel easily at all. Hindsight says we could have done it differently, but even getting from the shuttle back to our car on the return was a lot of walking.
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Posted November 21st, 2011
Matthew H.
Can't beat the price if you don't mingd a little inconvenience. Shuttles supposed to be every 30 minutes on the hour. Waited an hour. Can't call anyone, only get a recording telling you shuttles ar every 30 minutes.
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Posted November 9th, 2011
Madlyn R.
The concierge at the Crown Plaza Hotel (Dan) was very friendly and pleasant and also went out of his way to help when I could not start my vehicle. He deserves recognition and a raise.
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Posted November 6th, 2011
Cary G.
Won't park at this facility again
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Posted November 6th, 2011
Pamela R.
When there are no other people waiting, it would be nice if the customer could call for the shuttle rather than waiting 30-40 minutes for the next shuttle to leave to go to and from the airport.
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Posted November 4th, 2011
Rohit S.
CROWNE PLAZA PARKING A BIG NO NO.
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Posted November 3rd, 2011
Andrew H.
If departures from the Crowne Plaza O'Hare is evry 30 minutes (on the hour and half-hour), so should the pickups at O'Hare to return to the hotel.
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Posted November 2nd, 2011
Marilyn S.
The walk to the Shuttle site at O'Hare was quite a hike from Terminal 3. But, it was clearly marked, so we found it & the shuttle was there when we arrived.
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Posted October 31st, 2011
Richard S.
Directions from the airport to the shuttles is difficult to follow. This was our second time using the shuttle and we had a problem both times. There were other people lost too. Your parking lot was easy to find but airport pickup was not.
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Posted October 5th, 2011
Clint B.
I wish the shuttle ran more frequently. Besides that, the experience was great.
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Posted October 4th, 2011
Kevin R.
I had misplaced my e-mail confirmation upon pick up of my vehicle. The hotel had no way of knowing how much to charge me. Luckily I still had it saved in my e-mail and was able to reprint it.
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Posted September 8th, 2011
Charles M.
Would have rather been dropped off at international terminal rather than being dropped off at domestic terminal and walking to train to international terminal. Price was good. Easy to sign up online.
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Posted September 8th, 2011
Jeffrey U.
I had to call for international pick-up, and they said it would be 20-45 minutes depending on traffic. After an hour, I called and they said that all 4 shuttles were running and they were always full with domestic flights - so they just IGNORE the international customer that paid to park in the lot for 11+ days??? The person on the phone said he'd make sure the driver went to the international terminal on the next run, and it was ANOTHER 45 minutes! After a 10-hour flight from Europe, dead tired and jet-lagged, I was irate at having to wait almost TWO HOURS outside the terminal for my shuttle to pick me up! I would have just gone with standard O'Hare parking had I known the headache I would have endured - a TERRIBLE way to come back home after a long trip abroad, VERY disappointed in the poor service, and shocked that I didn't get any financial concessions for my wasted 2 hours standing around the airport waiting for the "courtesy shuttle" that doesn't seem to care about international fliers if the shuttle is full of domestic flight customers. I saw other area parking lots and hotels come by 3-4 times or more before my stupid shuttle finally decided to swing by! Plus, the shuttle was NOWHERE NEAR full - there were only 4 people on the shuttle from the domestic flights and there was room for probably 10-15 more!!
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Posted September 7th, 2011
Pamela D.
the shuttle is on time during normal business hours, but doesn't follow same schedule early morning
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Posted September 6th, 2011
Haris V.
every 30 minutes is not enough. obviously reflected in the daily price (i.e. less expensive than others in the area)
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Posted September 4th, 2011
Donald W.
Pickup at the airport was not very prompt.
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Posted August 31st, 2011
Hans P.
Easy to get in and out.
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Posted August 10th, 2011
Jennifer M.
Fantastic service, much more economical and convenient.
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Posted August 1st, 2011
Patricia R.
Driver was rude on the return from the airport and waited a long time for the bus. Then had a long wait at the counter as they had only one person at the desk It was ok but would not use that location again
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Posted May 2nd, 2011
MARY L.
When we were taken to the airport along with several other travelers who all got off at United, we discovered that a gentleman took our luggage and his was left for us. We had to run back to United and spent a good hour tracking down our suitcase. The shuttle driver did not offer to help us get our right luggage back. I think it would be good for the drivers to make sure people are checking there luggage especially when there are some that are similar. Our luggage almost went to Turkey.
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Posted April 26th, 2011
John E.
Shuttle took 40 minutes; bit was not on the hour/half-hour.
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Posted April 26th, 2011
Tynee G.
It took a while to find the place. I think directions would have helped.
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Posted April 22nd, 2011
Fran L.
This parking availability is wonderful! It sure makes it easier to fly and not have to pay the hight cost of taking a taxi or limo to the airport, or worrying about not having a parking space available at the airport.. Thank you for providing this service.
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Posted March 29th, 2011
Leland Jay S.
My wife and myself were amazed at the service we recieved. Your staff was most helpfull. We will use your services again. Thanks, Lee:
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Posted March 28th, 2011
Frank F.
Good experience for the first time.
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Posted March 27th, 2011
Chester L.
In the event that there isn't available parking, there needs to be a backup plan to avoid missing a flight.
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Posted March 26th, 2011
Heather T.
Everything was perfect until we came home from our trip. We made it to door 2 of the shuttle center at 10 minutes before the top of the hour and expected the shuttle to arrive within 15 minutes. It did not show up for 45 minutes. There were a few other upset passengers too. (Ohare airport, Chicago 3-25-11)
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Posted March 25th, 2011
Phil S.
I thought the drivers were very thoughtful and helpful. Upon my return, they even took me directly to my car so I wouldn't have to walk from the drop off site (since it was after dark). I have told several coworkers about this service and will continue to endorse. Thank You!
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Posted March 21st, 2011
Ellen L. O.
We will definitely park at the Crown Plaza on our next trip for O Hare.
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Posted March 18th, 2011
Daniel A.
horrible service by the hotel. would never use again.
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Posted March 12th, 2011
Ruby C.
no problems; have used parking services before
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Posted March 11th, 2011
Sunil M.
The automated parking ticket machine was broken and I had to park in the rear. There were no proper directions to get back to the lobby as there are many hotels in the vicinity. The Shuttle chauffeur did not ask where I needed to be dropped and had to walk with baggage from the international terminal to terminal 1.
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Posted March 10th, 2011
Cynthia K.
trip to the airport was stressfree. we waited over an hour for the shuttle to pick us up after we made the phone call. was not fun after a long day traveling !
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Posted March 9th, 2011
Jeffrey A.
the shuttle was about 10 or 15 min late from picking me up at the airport
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Posted March 8th, 2011
Carolyn S.
My only comment, is that the instructions should state that you should use Bus Shuttle 3 to go to P1, because it was the only set of elevators that stated which floor to get off for pick-up. Bus Shuttle 2 had me confused. I would use Airport Parking Reservations for my future trips.
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Posted March 7th, 2011
Scott C.
The hotel did not answer the phone for return shuttle. Let ring for 9 minutes, then decided to catch cab from airport to hotel for $10. Need better signs directing between garage and parking lot - both in and out. That garage is shared by 3 hotels and a convention center.
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Posted February 28th, 2011
Danny B.
Drop off at the garage and shuttle were good. When we arrived back at the airport after a 19hr flight, had to wait over an hour to get a shuttle for the 1.5 mile trip back to the car. Not very happy with the shuttle for the return trip to the parking area.
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Posted February 28th, 2011
Bryce .
This was at the Crown Plaza in Chicago
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Posted February 27th, 2011
Drew T.
Crowne Plaza only had one shuttle running on Saturday morning. There were over 30 people that needed to take the shuttle which did not have enough room. I ended up paying an additional $12.00 to take a cab to the airport. I have used their service several times before but not sure if I will use it again in the future.
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Posted February 23rd, 2011
Russell F.
We would definitely use this service again--so convenient.
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Posted February 14th, 2011
Diana R.
Love the quick pick-up and easy access to the tri-state.
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Posted February 10th, 2011
Michele P.
The reason I marked good for the condition of the parking lot is because there really weren't many signs explaning where to park and that covered parking was also available which would have been helpful in the snow blizzard we had.
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Posted January 31st, 2011
Spencer H.
We like your service and will use you again at another partner's lot. The ORD Crown Plaza hotel's shuttle schedule is far too infrequent!
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Posted January 30th, 2011
James S.
I parked with the Crowne Plaza and was not informed prior to my departure that I had to call in order to get picked up at the International Terminal. After waiting for about 45 minutes I called, then waited another 30 minutes. I liked everything about it except that I was not informed that I needed to call to get a ride.
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Posted January 29th, 2011
David V.
Convenient, prompt, garage available. Will use again.
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Posted January 14th, 2011
Richard S.
The direction to find the bus at the airport are very poor. We had to ask for help. The directions didnt say we needed to go down the steps and follow that for a block or two.
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Posted January 10th, 2011
Craig S.
Instructions were not clear on picking up our car. The hotel had a sign saying there were no attendants at the exits so we had to walk all the way back to the front desk to pay our balance. When we drove to the exit, an attendant was present!
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Posted December 30th, 2010
Kevin S.
waited almost an hour for the shuttle to show up, the driver opened the back goor let the customers loaded the luggage themselves, lot of people waiting, the driver never called another van
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Posted December 30th, 2010
Santosh D.
Parking facility at Crown Plaza, River Road Chicago is not at all good for travellers. Shuttle service is not Good. No directions mentioned inside the Hotel campus
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Posted December 16th, 2010
SCOTT P.
Return shuttle wait was approx. 45 minutes, waiting passengers overfilled mini-bus to Crowne Plaza. Calls to the hotel were "wait for the next shuttle". A few of us were able to negotiate with another hotel's driver to drop us off. Front staff of hotel appears to be over tasked, at first I thought they were rude when I called, then as I was waiting to pay for the parking, noticed how little time they were able to devote to a customer due to constant phone calls. Shuttle drivers I used were very courteous and professional.
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Posted December 14th, 2010
Antonella G.
Our experience was overall awful! We arrived at the shuttle spot (door 2) at approximately 10:10pm. The shuttle did come around 10:20pm. The problem that occurred is that approximately 40+ people were also waiting for this same shuttle. It was mass chaos in trying to get in line and to put your luggage in the back. I was able to fit my luggage in the back and the attendant did state that those who had luggage in the back need to come in. However, no one listened and by the time everyone pushed and shoved there was no room left for me. The attendant rudely stated to me "Why didn't you get in the bus when I told you to?" This was not my fault considering the people pushing and shoving (a mother with an toddler could barely get though). We were told to wait and the luggage will be at the hotel. After another 40 minutes he returned. The attendant appeared more calm and tried to tell everyone (still many people) that those who had luggage in the first round needed to go first. No one listened to him as people were pushing and shoving and not allowing me in. I did manage to get in eventually, but there were people who were left stranded again. I tell this complaint not to get the attendant in trouble as obviously his authority didn't matter much to anyone. When we book these reservations I clearly stated the pick up time and drop off time as I'm sure everyone else does. This was poorly organized so that people were left and fighting like savages to get into the shuttle. The hotel should have anticipated this and made arrangements. I'm not sure I will use this particular parking/shuttle service in the future because of this crazy experience.
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Posted June 28th, 2010
FLAVIO JR M.
shuttle drivers were very friendly. but the service at the actual parking lot and hotel was awful. no one around to help w/advice. had to figure out everything on our own.
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Posted April 2nd, 2010
Mary M.
thank you for indoor parking at very reasonable rates.
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Posted March 31st, 2010
Alex I.
The entire process is easy and simple to use. The only drawback is the central pick at the airport hotel,but that's an airport problem.
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Posted March 29th, 2010
Paul G.
If we did pay in advance online we would still be required to get a ticket to get out of the lot. The worst part of using this parking lot is having to use the front hotel desk. It should be a kiosk.
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Posted March 25th, 2010
NORMAN S.
Very satisfied, last year was my first, it went without a hitch, therefore did it again this yeat.
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Posted March 21st, 2010
Kevin D.
I really didn't like the facility. I would never use them again..
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Posted March 15th, 2010
Ron C.
Price and location were the most important criteria for choosing your service -- its a shame we have to trek all the way over to the bus-shuttle area to be picked up to get back to the hotel. Its quite a hassle with all our luggage. But the service w
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Posted March 15th, 2010
Barbara P.
Our outbound shuttle and attendant were awesome. The return was Horrible: van, attendant, and hotel staff. all included.
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Posted March 8th, 2010
Richard M.
My biggest fear is being told one thing and then being sold something different - I must say, this process was flawless- Everything was as expected. I would recommend parking here - and I will definitely recommend parking here.
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Posted March 8th, 2010
Tammy C.
All in all it is a great service and really helpful to take one more stressful part of traveling off your plate! We were just a little confused on how to contact the shuttle driver when we came back as he had said to press 55...but we didn't know wh
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Posted March 8th, 2010
Stephen A.
The convenience of the airport parking took the stress out of our travel - will definitely continue to use this
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Posted February 21st, 2010
Gang C.
it is good
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Posted February 17th, 2010
Van J.
IT was our first time and we could not believe it . the parking the shuttle and we were treated like royaloty.
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Posted February 13th, 2010
Rita G.
very convenient and nice option for parking
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Posted February 3rd, 2010
Jane R.
we waited 45 minutes for the pick up at the international terminal...unacceptable. the shuttle is supposed to run every 30 minutes
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Posted January 14th, 2010
Timothy G.
The signage in the lot was a little confusing but otherwise the parking was hassle free. It was unclear where I was paying for my parking. I found out at the end that I pay at the front-desk in the hotel and not at the parking pay station. I initi
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Posted January 6th, 2010
Denisse G.
Shuttle service at Crown Plaza O'Hare was horrible! When we arrived to the hotel we missed the shuttle for 5 minutes so we had to wait 30 minutes to take the next one, which would have been ok, but when the shuttle arrived, the driver said he needed
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Posted January 6th, 2010
Anoop A.
When we parked our car, the shuttle was not available so we had to pay for a cab to the airport. On the way back, we called and were assured that the shuttle would be there in under 20 minutes. We waited for over one hour in a sub-zero temperature an
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Posted January 2nd, 2010
Jungmin S.
Overall, it was really good and convenient. I will definitely use this service again.
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Posted January 2nd, 2010
Rodrigo G.
Great value... I was even able to find a covered spot...
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Posted December 17th, 2009
Ryan W.
The directions made it seem like the lot was separate from the hotel. Add to the directions, "The Crowne Plaza Hotel airport parking lot is located at the Crowne Plaza Hotel," or something like that. Everything was great.
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Posted December 15th, 2009
Crystal D.
Figuring out how to get to the Crowne Plaza front desk from the covered parking was inconvienent. We had to drive our cars down and then drive around to get to a place we could get to the information counter.
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Posted November 27th, 2009
Denise C.
Pickup service at O'Hare Airport was slow. Waited approximately 20 minutes for the shuttle to come. We saw other shuttle services come twice while we waited. The covered parking was nice.
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Posted November 15th, 2009
Beth B.
Quick and easy location for ORD -safe parking and very good customer service. Also a very good deal for parking.
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Posted November 9th, 2009
Cynthia H.
Parking was easy to do. Nice and close to airport, that was a consideration as was price. The shuttle was slightly late getting to the airport at the end of our trip, but the driver was so friendly and explained that there was construction at the a
Arrival Info:
Enter off of River Road, and drop any luggage off under the canopy at the main entrance of the hotel and proceed to the parking lot, OR enter through our other second entrance on Balmoral Road and park your car. Upon entering, take a ticket from the dispenser, park your car, and proceed back to the canopy at the entrance to the hotel for the shuttle.
Airport Transportation:
Crowne Plaza Chicago O'Hare provides Shuttle Bus service operating 24 hours per day, and departs every 30 minutes on the hour. Crowne Plaza pickup location for domestic travelers in O'Hare is at Door 2 of the Shuttle Bus Center. International travelers must use the courtesy phones in the baggage area to contact the hotel to schedule a pick-up.
Operation Hours:
Crowne Plaza Chicago O'Hare provides Shuttle Bus service operating 24 hours per day, and departs every 30 minutes on the hour.
Additional Information:
The Crowne Plaza Chicago O'Hare - provide great low parking rates close to O'Hare. This professional service has an abundance of parking with covered spaces available for those snowy days. Open 24 hours offering one of the closest parking lots to O'Hare terminals, and a modern shuttle bus fleet ready to get you to and from the airport in minutes! Park, board the shuttle, and ride to the airport curbside. The shuttle bus drivers and staff are available to answer your questions and provide free luggage assistance 24 hour a day. In addition, a FlyteTouch touch screen kiosk located inside lobby provides guests with real-time flight status information! All major credit cards are accepted. You will consistently receive phenomenal service, along with extremely competitive parking rates at Chicago O'Hare. On your arrival please enter off of River Road, and drop any luggage off under the canopy at the main entrance of the hotel and proceed to the parking lot or enter through our other second entrance on Balmoral Road and park your car. Upon entering, take a ticket from the dispenser, park your car, and proceed back to the canopy at the entrance to the hotel for the shuttle bus.
