Courtyard Crystal City - Reagan Airport DCA
| 1, Was the shuttle service prompt? | |
| 2, Were the attendants courteous? | |
| 3, Was the parking lot in good shape? | |
| 4, Was the parking lot hard to find? |
| Product Type | Daily Rate | Weekly Rate | Monthly Rate | |
|---|---|---|---|---|
| Indoor | $8.00 | n/a | n/a | Book Now |
Courtyard Crystal City Reviews (62 Total)
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Posted April 28th, 2012
Kimberly R.
great service!!
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Posted April 20th, 2012
Belinda B.
Driver refused to take me to the us airways shuttle drop off. He was reported 2x to his supervisor Courtyard Marriott crystal city
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Posted April 10th, 2012
Kristin G.
I was afraid to use this service! Getting to the airport with two little ones in car seats is either impossible or expensive without taking your own car. I was mostly worried about the shuttle service but it departed on time at 6:05AM and it arrived within minutes to bring us back to the hotel when we came home. The driver did have to pass others waiting for a ride, as we were full up, (we had gotten on at the first stop thankfully) and my children were on our laps. And one guy was going to sit on the floor. But the driver called another shuttle so I hope the others did not have to wait long. She didn't look happy. I guess your van is too small, since you've got demand. However, if I had been passed up I would have been pretty disappointed too.
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Posted April 9th, 2012
Sheree L.
The bus shuttle isn't dependable. I couldn't find a parking space so I had to wait until someone left. (Not acceptable.
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Posted April 6th, 2012
Stephen D.
Great experience! Easy parking, very cooperative at the hotel, quick shuttle to/from airport. Will definitely us this service and location again - and recommend to friends.
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Posted April 5th, 2012
Joseph F.
aa
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Posted March 18th, 2012
Spock888.
I had very good service to the airport. The service back to the hotel was horrible. The hotel was a quite easy to drive to and the check-in process was fairly quick. The receptionist was very friendly and quick (and busy). The shuttle was about to depart to the airport as soon as I parked my car. The shuttle driver was friendly. On my way back to pick up the car was a horror story. I waited for 45 minutes for the shuttle. I called the hotel, and nobody picked up the phone. I waited another 20 minutes and called the hotel again. Someone picked up the phone and said the shuttle will be there soon. Waited another 15 minutes, still no shuttle. Had to pay $10 for the cab to get to the hotel to pick up my car. IMHO, park elsewhere, or park in the economy lot for $12/day.
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Posted December 29th, 2011
Erin.
Over the past year, the service at the Courtyard Crystal City has changed. It went from prompt and after hours shuttle service to poor service. Apparently, the shuttle service is no longer the hotel's own, but rather one for several Marriott hotels in the area which has increased the wait time for the shuttle at the hotel. Further, the shuttle service now ends at 11, meaning that you will have to pay for a cab to take you to the hotel if you arrive on a late flight.
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Posted December 8th, 2011
Rick.
The shuttles do NOT run every 15 minutes. The last 3 times I came in, all in the late morning, the shuttle to this hotel wasn't running AT ALL. I had to take other hotels' shuttles (tip: the Hyatt is right next door, and is more reliable) just to get to my car. I will not be using this hotel to park at again.
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Posted December 7th, 2011
Richard C.
The shuttle never showed up at the airport. AGAIN. When I took the shuttle of a neighboring hotel and walked to this one, the hotel shuttle was sitting in front. Where it sat the entire time I complained to the hotel front desk. They said they would escalate to the manager, who would call me. She never did.
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Posted December 6th, 2011
Claire S.
I couldn't have been more pleased with this service. The price was reasonable, the hotel staff friendly, the drivers of the shuttles prompt and friendly, and the parking lot easy to navigate. Highly recommend Courtyard Marriott parking for DCA.
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Posted December 3rd, 2011
Charles C.
Waiting over 20 minutes for a shuttle to take me back to parking, then getting into traffic from that location diminished the value. Otherwise, service was terrific.
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Posted November 8th, 2011
Zinna D.
Great service!
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Posted October 21st, 2011
Howard T.
Good Service
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Posted October 4th, 2011
Dawn.
The shuttle service was prompt when going to the airport. However, like others have noted, the return is NOT every 15 minutes. We waited for over a 30 on the return. One nice thing was that it was easy to get back on the road to home. The coins used to enter and exit the parking area, were easy to use and quick !
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Posted October 1st, 2011
Richard F.
Easy to use, good service,
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Posted September 11th, 2011
Seung L.
Shuttle service was supposed to be every 15 minutes. Hotel says it's every 20 minutes. I ended up waiting for 40 minutes on the first day. Not acceptable. Return shuttle service was prompt.
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Posted September 8th, 2011
Lisa S.
Shuttle service on the way out was prompt. On the way from the airport back to the hotel it took a long wait for the Marriot to show up, but I would definitely use this again! So much more economical than the garages on site and easy to use.
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Posted September 6th, 2011
RUSSELL B.
Convient and helpful.
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Posted September 1st, 2011
Donald E.
Parking was hard to find even for the GPS. Shuttle, according to the site, was supposed to run every 15 minutes... actually, it is every 30.
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Posted August 29th, 2011
Cheryl M.
Shuttle advertised online as running every 15 minutes once we arrived we were told shuttle runs every 25 minutes. We saw 3 Hyatt shuttles run before our van arrived.
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Posted August 28th, 2011
Michele M.
The return shuttle was ridiculous-was supposed to run eery 15 minutes-waited almost 1/2 hour, and by the time they got there, there were so many people waiting that there wasn't any room for us! We ended up paying for a cab, which took us to the wrong Marriott, where we had to pay for another cab! Won't use Marriott Crystal City parking again.
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Posted August 23rd, 2011
Sherrie L.
I would like to get a code to be able to park the car first then make the payment for the rest of the parking rental. This would make using this location excellant.
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Posted August 13th, 2011
NESTOR S.
Good place to park. Shuttle periodicity can be better
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Posted August 13th, 2011
Joseph M.
This is a good alternative to airport parking.
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Posted August 11th, 2011
David W.
The hotel was a little hard to find, and the check-in process was a bit cumbersome (they basically treated it as if you were checking into a hotel room. I had to park at the front, get checked in, and then get a token to enter the garage) - but otherwise a positive experience.
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Posted July 13th, 2011
Michele A Y.
Due to a flight delay we arrivded back to DCA airport around 10:30AM. The driver was worried about it being late and the last shuttle leaving at 11:00. It worked out because he did return to pick us up.
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Posted July 12th, 2011
Ngan N.
Robi at the front desk was extremly helpful, if he did not help me I will be late for my flight. thanks,
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Posted July 11th, 2011
Suzanne M.
The description was a little confusing about the tokens needed to get into the parking ramp. I called the hotel prior to arrival to confirm the tokens. On the directions it reads as if you need tokens for the shuttle bus. I love the service and will be using again!!
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Posted July 8th, 2011
Tajuane T.
There were 2 sets of directions. Very frustrating when trying to make it too the airport on time.
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Posted July 5th, 2011
Sheila R.
I have two complaints. 1.) My returning flight arrived at 11:00 PM on Friday, however there was no shuttle to the hotel at that time, so I had to make other arrangements. 2.) While I was parked in the garage for the week, some liquid dripped from a pipe or something in the garage on to my roof. The liquid dried into a hard, unremovable, crystaline pool on the top of my car, back window and bumper. It has ruined the paint on the roof and bumper of my car.
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Posted June 27th, 2011
Nicole S.
The trip to the airport was great. We waited 40 minutes on a Sunday evening for a shuttle to return parking. Very frustrating.
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Posted June 21st, 2011
F F.
The garage is very hard to find and accessing the entrance is very confusing.
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Posted June 20th, 2011
Marla B.
wrong directions listed to hotel and drove around and around. Please correct directions to courtyard marriott, crystal city, va
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Posted June 20th, 2011
Alfred T.
Going to the airport everything went fine. Coming back, the first shuttle refused me because he said he was not going to the Courtyard Marriott, the second one picked me up much later but he went all over Crystal City before he finally wound up at the Courtyard. He stopped and socialized twice for long minutes when we were near the Courtyard prolonging my stay in the shuttle for at least 15 minutes more, while we were at least two blocks from the final destination, the Courtyard Marriott. The return for the Airport was very unsatisfactory.
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Posted June 16th, 2011
JAMES K.
the lot was very convenient to use
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Posted June 4th, 2011
Randy A.
Having to stop first at the hotel and get the coin from the attendend instead of going right into to the parking lot is a problem. It would be easier if you were sent a temporary 4 digit code and you could go right in.
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Posted May 6th, 2011
PATRICIA R.
The directions were really confusing. We travel a fair amount, finding places is not a problem for us, these were terrible.
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Posted April 25th, 2011
Shad L.
Great Service!
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Posted April 25th, 2011
Scott B.
You advertised the shuttle as running 24 hours a day every 15 minutes. It doesn't run 24 hours a day and doesn't run every 15 minutes early morning.
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Posted April 24th, 2011
William H.
The shuttle on the 23rd did not come for 35 minutes. The hotel failed to alert us that the van would not say "Courtyard" on it even after two phone calls to complain about the wait. This was a terrible experience.
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Posted April 13th, 2011
Norma B.
The directions may have been good for someone familiar with the area, but not for me, visiting from Australia - a map would have been better accompanying the written directions....all personnel involved were wonderful and most courteous and helpful!
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Posted April 11th, 2011
Mike D.
Great find!
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Posted April 11th, 2011
Kerry P.
The parking lot was impossible. You have to go into the building to get a parking code to park, then return to your car to put a notice saying you are parked. The place was a bit awkward to find, and it took FOREVER for the shuttle to arrive. They said that it was coming and when it did, the shuttle driver told us we had to wait for the next shuttle. We called on our way in to ask how to get a shuttle faster, followed all the directions, and they were wrong as it was unsuccessful in getting a shuttle to arrive. A member of our party fortunately got out to speed up the arrival time as I waiting in garage for instructions on how i could get in.
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Posted April 11th, 2011
Edwin B.
The rates are very reasonable for garage parking! You beat airport parking by a long shot! My only issue is your lower level parking is poorly lit. Although I wasn't afraid I just thought you may want to know. I will definitely use your service again!
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Posted March 30th, 2011
Robert B.
Will use your services again. Extremely convienient as well as priced right. Can't beat the indoor parking in the winter months.
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Posted March 27th, 2011
Jeffrey S.
The person at the hotel was very nice. The shuttles were slow in coming, both to the airport and upon my return. It was good that I got their early, so I made my flight on time. However, I would use the service again.
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Posted March 25th, 2011
Vernell H.
Had to wait over a half an hour for the return shuttle.
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Posted March 20th, 2011
ANNE P.
This service makes travel much easier at the beginning & end. The shuttle to the airport avoids having to park & haul suitcases from the airport parking lot to the correct gate; same on the way home - thanks!
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Posted March 14th, 2011
Leor S.
The instructions would be better if they told you to check in at the hotel lobby before proceeding to the parking garage. I had to pre-pay to get tokens to access the garage and a parking permit to display on my windshield. Otherwise, everything was great.
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Posted March 8th, 2011
Cynthia J.
We were incredibly disappointed with our experience. We specifically selected the Courtyard Crystal City because they offered shuttles every 15 minutes versus other hotels that offered service only every 30 minutes. We arrived at noon and saw another family waiting for the shuttle. At 12:15, no shuttle had arrived. At 12:30, still no shuttle. We checked with the attendant several times and were informed the shuttle was on its way. At 12:40, the shuttle had still not arrived. The hotel then offered to pay for a cab to get us to the airport. When the airport is less than 5 minutes away, this is completely unacceptable. We will not be parking at the Courtyard Crystal City again.
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Posted March 8th, 2011
Sherri W.
I would not select the Crystal City Marriott shuttle service again due to the fact that we arrived at approx. 12:00 p.m. The hotel attendant call for the shuttle at 12:05. We waited 30 minutes and the shuttle never showed up so I had to spend an additional $13 for a taxi. There was another family waiting and they were scheduled to depart on the same flight. They arrived at the airport about 1:15 and they said they also had to catch a taxi because the shuttle never showed up. Then, upon our return from the airport, the shuttle driver was very unpleasant.
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Posted March 7th, 2011
John B.
I would definitely use this service again!
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Posted February 27th, 2011
John G T.
Great price, keep it up.
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Posted February 27th, 2011
Michael H.
The locked garage and check-in process took way too long. My flight was delayed returning, so I missed the last bus. There were 100 people in line for a taxi, so I walked through the rain and snow to the hotel. Not a good experience. Won't use again.
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Posted February 22nd, 2011
Raul A.
The pickup service from DCA to the hotel was a little slow. A shuttle was supposed to run every 15 minutes and it took around 25. It is not a big deal really, but when it is 30 out, an extra ten minutes does not make a person happy. The service was efficient enough though.
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Posted February 20th, 2011
DOLORES L.
This is the second time I used your parking service. The first time (SEPT) the shuttle was there when I walked out the door. This trip I was waiting at the wrong place and missed one shuttle. I now know to wait at gate 5. I will use this service again in June. I am a very satisfied customer.
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Posted February 20th, 2011
LeRoy V.
Waited 35 minutes from 2:10pm to 2:45pm for the shuttle at the airport and had to phone the hotel 3 times before the shuttle eventually arrived. The driver was very casual about this as if it is absolutely normal. We were very disappointed especially as other hotel shuttles collected passengers (Some 3 times) during our wait for our shuttle.
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Posted February 6th, 2011
Jesse S.
Upon returning, our car had a dead battery (interior lights on). We found your driver and he in turn found a set of cables and we jump started our car. Your driver was very helpful and courteous.
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Posted January 25th, 2011
Kenneth F.
Shuttle driver drove aggressively and got involved in an accident.
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Posted January 13th, 2011
Jerry H.
I will use this parking garage again
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Posted January 12th, 2011
Patricia S.
Shuttle did not arrive within 15 minutes. After 25 minutes, I requested a cab or other transportation to the airport. The clerk called a different shuttle driver to get me to the airport to make my flight. I was very disappointed in the service provided.
Arrival Info:
Must check in to the front desk and prepay to obtain a token. Shuttles run at 5:05 AM, 5:35 AM, 6:05 AM, and then every 20 minutes on the hour until 11:00 PM.
Airport Transportation:
Shuttle transportation provided to and from your terminal. Shuttles run at 5:05 AM, 5:35 AM, 6:05 AM, and then every 20 minutes on the hour until 11:00 PM.
Operation Hours:
Open 24 hours. Shuttles run at 5:05 AM, 5:35 AM, 6:05 AM, and then every 20 minutes on the hour until 11:00 PM.
Additional Information:
Make a reservation with Courtyard Crystal City DCA today to be guaranteed a space only 5 minutes from Reagan Airport. New shuttle buses run between Courtyard Crystal City and Reagan Airport for no extra charge. The parking lot is safe and secure. Please check in to the front desk and prepay to obtain a token. Shuttles run at 5:05 AM, 5:35 AM, 6:05 AM, and then every 20 minutes on the hour until 11:00 PM. At the airport, please report to doors 5 or 9 by baggage claim. (Airport shuttles red and white Marriott shuttle.) Wait at the hotel shuttle stop.
