Clarion Hotel San Jose Airport - San Jose Airport SJC
| Lot Name | Clarion Hotel San Jose Airport | Ratings | |
| Address | 1355 North Fourth Street | Reviews | 305 |
| City | San Jose | Distance from Airport | 2.7 miles |
| State | California | Grace Period | 120 minutes |
| Zipcode | 95112 | Latitude / Longitude | 37.362147 / -121.906301 |
| Phone Number | 408-453-5340 | Number Spaces | n/a |
| Features |
|
Directions | click here |
| 1, Was the shuttle service prompt? | |
| 2, Were the attendants courteous? | |
| 3, Was the parking lot in good shape? | |
| 4, Was the parking lot hard to find? |
| Product Type | Daily Rate | Weekly Rate | Monthly Rate | |
|---|---|---|---|---|
| Self | $5.99 | n/a | n/a | Book Now |
| Lot Taxes and Fees | ||||
| Sales Tax | 8.25% | |||
Clarion Hotel San Jose Airport Reviews (250 Total)
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Posted May 16th, 2012
Angie Martinez.
I parked here for a week. The driver was really nice and took us to our destination in a timely manner. The ;obby at the Clarion was nice, small, but they welcomed us to wait inside. Upon return, we called the service and they picked us up within 15 minutes. The driver helped us with our bags. The tranposrt van wasnt anything fancy..... but its work it for the 3 minute drive it takes to get the SJC airport. Upon return our vehicle was in perfect condition.
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Posted May 16th, 2012
Susan P.
They moved my car while I was gone which I thought was weird, otherwise very pleased with the service.
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Posted May 15th, 2012
Jenna B.
The shuttle picking me up from the airport returning to the airport arrived 30 minutes after I called the hotel for pick-up. I was not expecting the length of this wait or else I would have just hailed a cab.
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Posted May 11th, 2012
Victoria M.
Takes too long to get to hotel from airport; over 30 minutes, there's no one dedicated to helping those that park vs. those that are waiting for hotel checkin; takes too long to check out and don't like to leave my keys with the front desk. Need to have prompt service otherwise it's not worth it.
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Posted May 10th, 2012
John L.
I was unable to contact the shuttle by phone - no option to contact parking on the phone menu, and no answer when I selected "customer service". Luckily the shuttle came shortly after I tried to phone. Took a long time to get my keys back upon pickup. I might use the service again, but I really have to be sure I have plenty of extra time to deal with the hassles.
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Posted May 10th, 2012
Jeff G.
I double checked the time..5am. Arrived and the driver told me he was full (3 people) waited until 5:30am out in front of the hotel. When he arrived he was a little rude and quick with the smart mouth comments. I also inquired inside? because when I checked it said the shuttle leaves every 30 minutes on the hour and 1/2 but to call and they would pick us right up. Not so.....you have to wait until they have room on the half and hour marks. Not so great when you have your luggage and are outside at 10:30 and have to wait until 11 or later. Finally called a friend and drove ourselves back to our car. Not recommending to anyone thats for sure
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Posted May 8th, 2012
SHI T T.
Waited too long at airport for shuttle
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Posted May 3rd, 2012
Stanly M.
shuttle took more than 1 hour to arrive
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Posted May 1st, 2012
Margo A.
The hotel lot I always park at is secure, the lot is patrolled and I know my car will be safe. I've parked here many times. The shuttles are free and the airport is only about 5 minutes away. This is better than the airport parking lot which is more expensive...and not so secure.
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Posted April 30th, 2012
John F.
Waited 35 minutes for shuttle on return flight. Could be much better.
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Posted April 28th, 2012
Sherman K.
This is the first time that I used your service, and I was very, very pleased. I don't fly to often, but I will be using your service from now on.
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Posted April 28th, 2012
Colleen T.
shuttle on return was horrid; six calls and 40 minutes later
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Posted April 26th, 2012
William Jolly.
Very prompt and courteous front desk, quick p/u , one shuttle driver very nice, second one (at end of day) pretty disinterested. Glad to see the turn around since last year since this is a favorite to use when going to SJC.
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Posted April 25th, 2012
Christina H.
terrible parking lot. they moved my car and parked it in a different lot. i had to wait 40 minutes for the shuttle after i called and they said it would be 10. the first shuttle had no room and couldn't even pick any one up. I waited while every other person got picked up from a different hotel. The shuttle smelled like mold and was terrible to sit in. I wanted to throw up during the entire ride there. Horrible experience - I would just pay full price at the airport next time.
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Posted April 23rd, 2012
Lynn A.
The Clarion folks were great! The service fee that YOU (this website) charge was a little steep.
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Posted April 23rd, 2012
Nancy M.
Reasonable price. Wasn't sure if I could park just anywhere or a designated area. Turns out anywhere was just fine. Very courteous and pleasant receptionist at Clarion Hotel.
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Posted April 22nd, 2012
Charles C B.
very "smooth". No stress.
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Posted April 19th, 2012
Deborah B.
Everything was fine except that the driver came to pick up 7 people with a vehicle that was too-small - he said he hadn't been informed there were so many. I do believe the Hotel has a larger van but just didn't send it. It created a problem, obviously.
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Posted April 18th, 2012
Wendy L..
Used more than once and so far very happy. Only takes 4-6 minutes to/from airport depending on traffic. Never had to wait more than 10 minutes. Called the number as soon as I got my luggage. Not sure why others have difficulty with the pick up location at airport. Airport has designated pick-up area for Hotel Shuttles right across the street from Baggage Claim.
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Posted April 17th, 2012
Amber J.
The service has improved since the last time I used it. Good for you and good for me.
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Posted April 17th, 2012
Laura B.
The shuttle service itself was fine, however the hotel staff that facilitated everything was far less than ideal. The main issue that I had was at pickup upon my arrival. It would have been helpful if there were directions given ahead of time as to where I would actually be meeting the shuttle. All airports are not the same and I did not realize at first that there was a separate area for shuttle pick up which meant that I missed the first shuttle. Then, I called the hotel to confirm which shuttle i was supposed to take and where to wait for it and the guy there told me the wrong place as well as the wrong shuttle bus. It took me over 2 hours to get to my car after flying for a total of 13 hours. This is not the homecoming that i was expecting or will put myself through again. I am assuming that you are a separate company from the actual hotel, I think that it would serve you well to be as explicit as possible in the information that you give your clients so that you are not relying on people that don't work directly for you to be affecting your business. I would strongly suggest changing your parking to another hotel in the area, because after 15 years of hotel and restaurant experience you could not pay me money to send anyone to that hotel for any reason.
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Posted April 17th, 2012
UYEN L.
Would definitely use again and recommend others. One of the cheaper parking yet service was exceptional. We have parked here twice and extremely happy with. Got picked up less than 10 minutes after call was made.
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Posted April 17th, 2012
Patricia A.
The hotel made no announcements about the shuttle leaving. We missed the first one and had to wait 30 minutes for the next one which we almost missed. Clerk at desk was very unfriendly as was our departure bus driver.
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Posted April 15th, 2012
Jean L.
THANK YOU
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Posted April 13th, 2012
Chad B.
Upon pick up from the airport, they left us in the rain for over an hour with a 6 and 2 year old. I had to call 3 times and was told that the driver already left and I should have been picked up by then. Savings was not worth the distress.
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Posted April 13th, 2012
Lindsey S.
Quick drop off and pick up! The price was great! Thank you!!
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Posted April 13th, 2012
JW.
While I read Chads review I understand where he is coming from. When I first started parking at the Clarion, I was calling for ride back as soon as I picked up my luggage and had same thing happen to me x 2. The pick up got there while I was still walking to pickup area. I realized I had to call when I got to the pick up area. I have no problems now with pick up. Also they have new drivers. There was this one older man who seemed to be clueless. Now with newer employees driving it is so much better. So Chad don't give up on the cheap parking yet. Try it again but call when you reach the pick up area.
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Posted April 11th, 2012
Courtney S.
I appreciated that the Clarion Hotel had coffee in the lobby. I left out early and came back late, so I needing "refueling" on both legs of my trip. :-)
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Posted April 10th, 2012
James R.
good job, will use website again.
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Posted April 10th, 2012
Pranitha K.
I waited for 45mins for the shuttle
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Posted April 4th, 2012
Ernesto.
Great Service. The People are nice and it is pretty close to the airpot. The only thing I did not like is that you need to leave your keys at the front desk.
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Posted March 6th, 2012
Martha.
First a qualification about the mixed review--I've parked here several times in the past and had no problems whatsoever. However yesterday I returned to the airport, called the number provided (the front desk) and requested pickup. They did not ask me which terminal. I assumed they stopped at both. After half an hour I saw the shuttle drive by in the fast lane, not stopping. I called again, same person said, "Oh, I sent him to terminal A" but that he'd send him back. At 2:15 I called again, "Oh, I'm sorry, I'm swamped, forgot to tell him!" When I finally reached the hotel, I inquired about maybe getting a discount since it took over an hour and was ignored. I had planned to park and even stay there for several upcoming trips, but am definitely reconsidering now...
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Posted December 20th, 2011
Jared.
Cheap, convenient, and timely enough if you plan accordingly.
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Posted December 14th, 2011
Starlene .
Everything was OK! Reason I give this 3 stars should 2 but the driver was really kind. For 1 the shuttle was soooooo late, I was waiting outside the airport for 55 minutes in the cold winter weather, and when I called the front desk 5 times she said she spoke to the driver he was on his way every 10 minutes but took him 55 minutes...he didn't know I was there until the last call....
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Posted December 12th, 2011
Richard G.
Used the Clarion Hotel, San Jose, everything was GREAT !!
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Posted December 12th, 2011
Liz H.
Parking and airport drop off and pick up was a smooth experience and would use this service again.
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Posted December 4th, 2011
ALBERT M.
PICK-UP AFTER RETURN WAS VERY PROMPT AND DRIVER EXTREMELY HELPFUL. DEFINITELY WOULD RECOMMEND THIS AIRPORT PARKING BASED ON PRICE, LOCATION AND SERVICE.
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Posted November 30th, 2011
Zangdha A.
PLEASE reconsider listing driving directions from all sources (North, South, East, West). Assuming one set of directions is not necessary is a poor choice. Thank you for your reconsideration.
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Posted November 26th, 2011
Jillian M.
All of the cars were crammed in the lot. The attendant wouldn't move the other cars like I asked him to. As a result, I was stuck trying to maneuver through all these cars to get out. I was very dissatisfied!
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Posted November 24th, 2011
Louie.
Their shuttle was surprisingly prompt. Waited only 8 minutes for pick up. The counter staff was friendly, and the driver was very helpful. I was a bit concerned when I read others' reviews, but I didn't experience anything negative. Will use this lot again.
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Posted November 17th, 2011
Caryn Z.
Will not use this hotel/parking lot again!
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Posted November 14th, 2011
Tammy A.
shuttle is very slow
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Posted November 14th, 2011
Lauren P.
I will never park at the Clarion Hotel ever again. I was stranded at the airport for an hour and a half.
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Posted November 14th, 2011
Ami O.
It was pretty painless and quick, especially the pick up.
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Posted November 11th, 2011
Patrick B.
The shuttle on my return was either late or did not come when they advertised it to come. I waited for 50 minutes and the shuttles are supposed to leave every 30 minutes. When I complained to the man at the Clarion Hotel he was defensive and rude. A very poor experience!!!!!
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Posted November 2nd, 2011
Hung V.
I parked at Clarion Hotel. They introduced changes without advance notice e.g we had to wait around waiting for their appointed time before they would send out the van for the pick up; or take us to the airport. Will consider park elsewhere next time...
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Posted November 2nd, 2011
Kay F.
This was the first time we were asked to show out ticket to get on the pick up shuttle. We were not told about this change of policy in advance. Luckily we had the ticket with us. We called at 12:45 for pick up and had to wait to for the 1:00 shuttle which arrived about 1:15. In the past when there were a number of people waiting, they sent out a shuttle. Now it seems the shuttle leaves the hotel only on the half hour. Considering that the parking price is reasonable, this is ok.
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Posted October 31st, 2011
James G.
Be sure people need to know to show their room reservation/check out forms or claim check at departure.
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Posted October 22nd, 2011
Jim L.
I'm impressed ... will use you again.
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Posted October 6th, 2011
Colleen R.
I was surprised that you were made to surrender your keys. If I had known this prior, I would have chose a different lot.
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Posted October 4th, 2011
Susan M. O.
When I called for pick-up from the airport, the man who answered the phone seemed confused by the fact that I didn't have a room number and was just parking. My flight was delayed by an hour so perhaps my pick up reservation had passed already and wasn't visible to him. Perhaps he was new. He did send the shuttle and it was fine.
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Posted September 28th, 2011
John H.
The Clarion was not customer friendly. Waited over 40 minutes for my pick up. Waited 37 minutes for my drop-off. I would not use them in future.
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Posted September 27th, 2011
Vijayalakshmi L.
The discount coupon should start from the end date of our current travel instead of the begin date- makes no sense to calculate 60 days from day we book the parking.
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Posted September 25th, 2011
CHIN L.
Good service
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Posted September 25th, 2011
Joanna L.
It took me 5 calls to get connected with the front desk to get a shuttle. It then took the shuttle another 40 minutes to come get us. Way too long.
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Posted September 23rd, 2011
Nerahoo H.
N/A
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Posted September 21st, 2011
Rich B.
had ants in and on my truck when i came back from the trip. they came from the shrub in front of my truck in the parking area. everything else was fine.
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Posted September 21st, 2011
Gerald R.
Very happy with the Clarion!
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Posted September 15th, 2011
Christopher B.
Had to wait at the airport for 45 minutes after I called for the shuttle.
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Posted September 13th, 2011
James G.
Both ways they loaded & unloaded bags. Trip their attendant especially clear with directions.
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Posted September 12th, 2011
David E.
Lot was dirt and filled with thorns which were stuck in my tires. I also returned to find my car infested with ants. The "fence" is a piece of rope. I will not be parking here again.
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Posted September 12th, 2011
David G.
I appreciate your service! Thank you.
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Posted September 12th, 2011
Rodolfo G.
i will this service again.
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Posted September 8th, 2011
HAOWEI L.
shuttle runs every 30 minutes. sometimes it gets behind schedule due to number of customers. I would use again it is the cheapest option available for off airport parking.
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Posted September 8th, 2011
Maria Guadalupe G.
Everything was fine, but I had to wait for the shuttle for around 40 minutes. I called twice to see why it was not coming. Another hotel's shuttle came 3 times while I was waiting for mine.
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Posted September 7th, 2011
Eric T.
The shuttle from the airport to the hotel on the way back was about 10-15 minutes late. Not a huge deal, but it's supposed to come every half hour.
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Posted September 5th, 2011
Dolly K.
worst parking experience .it took them 1.5 hrs to pick us from the airport .will never use it again
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Posted August 28th, 2011
Roland K.
I parked at the Clarion Hotel near SJC. Great service.
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Posted August 27th, 2011
Paul E.
Attendant was 40 minutes late. Was told by hotel he would be leaving in 15-20 minutes. Called 35 minutes later to inquire as to driver's status. Saw Radison, Hilton shuttles come and go in the mean time. When driver arrived he seemed disconnected with the hotel as to our call and the quoted time for his arrival.
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Posted August 27th, 2011
Wilton C.
I would have given a 4-star rating but there was an issue on my return trip. I called for a shuttle pick-up but was left waiting for 25 minutes. After the second call, the shuttle arrived within 15 minutes (the shuttle was never sent out after the first call). I waited a total of 45 minutes.
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Posted August 26th, 2011
Tony C.
A++++ I will use this parking service again
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Posted August 24th, 2011
Katharine F.
Easy and great service!
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Posted August 24th, 2011
Gaelen F.
we have used your service every time we travel and will continue to do so.
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Posted August 22nd, 2011
William M.
Shuttle was small. Kids sat on laps.
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Posted August 22nd, 2011
Jasmine Z.
Wish the shuttle ran more frequent. Arrived at 9:05p and told next shuttle was 9:30pm which actually didn't arrive until 9:38pm. When leaving, told the shuttle was leaving at 7:00pm sharp but actually left at 7:10pm because we were waiting on another passenger. Not consistent on flexibility.
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Posted August 20th, 2011
Suzanne M B.
Everything went very smoothly....no problems. Re directions: It would've been helpful to have directions going south on 101 from Mountain View to the Clarion Hotel. Your internet directions just had going north on 101 from places like Gilroy. Overall - quite satisfied!
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Posted August 19th, 2011
Judith W.
This past week was a delightful experience getting picked up at the airport. Last few times I used the service, I arrived at night and it too long for pick up. One time I called several times that I was waiting too long, the driver kept on going to the wrong place. I hope not to experience that again. The service desk was very professional and apologized for the inconvenience.
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Posted August 18th, 2011
Carol M. A.
so easy ! attendant was prompt and gave a great travelogue report on ride back to hotel. he was great1
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Posted August 17th, 2011
Judith S.
It was hard to find a place to park in the lot.
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Posted August 17th, 2011
HARRY E.
The shuttle was in front on the hotel when I arrived with my reservation. The front desk said they needed my license plate number. I said please don't let the shuttle leave and I'll be right back with the plate number. Three minutes later when I returned, the shuttle was gone. I had to take a taxi to avoid missing my International Flight. The front desk was aware of this and could have cared less. Will never go back to the Clarion
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Posted August 16th, 2011
Alexander W.
The shuttle to pick us up from the airport was over 40 mins late, despite the several phone calls to the Clarion hotel. Their response was they they were be there in about 10 mins... incredibly rude on the phone, and the front desk agent Marisol, simply said they had to wait until enough people went to the airport. She provided incredibly poor customer service, and I will be writing a letter to the Front Office Manager.
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Posted August 16th, 2011
Margaret M.
Waited outside for over 1/2 hour after letting the shuttle service know we already had out luggage and were at the platform. They said it would be about 10 minutes. Drivers were very nice.
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Posted August 12th, 2011
Jennifer M.
The service to the airport was very good. We arrived just 5 minutes before the shuttle left. returning at 10:45 pm was a different story. We waiting 25 minutes for the shuttle - for a hotel that is only 5 minutes away from the hotel. The driver seemed a bit out of it.
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Posted August 11th, 2011
Chris K.
After calling for the shuttle, I waited 40 to 45 minutes at the airport for the shuttle to arrive to pick me up. Otherwise, I had a good experience.
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Posted August 10th, 2011
Reid I.
Nice operation!
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Posted August 9th, 2011
Pavan K.
Very good experience :)
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Posted August 9th, 2011
Carrie O.
The check in process at the front desk was tedious, which adds stress to getting to the airport on time. Seems like this could be streamlined somehow.
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Posted August 9th, 2011
Jonathan B.
One of their drivers were late which left them shorthanded. First driver was rude because of that and was blaming the customers for the situation. Also I had ants in my car when I returned. I did leave a little food in my car which is my responsibility.
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Posted August 5th, 2011
Michael Z.
There were no instructions about going to the front desk at the hotel in order to get the transaction going. We spent some time driving around looking for a parking attendant. Also, pick-up from the airport was not clear; we were not told to wait at the shuttle pick-up area.
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Posted August 5th, 2011
Nancie D.
The counter staff was wonderful. The shuttle service was horrible. When I arrive and checked in I was told that the shuttle would leave in 15 minutes. 25 minutes later I was still waiting. They called the drive who had gone off somewhere. Again I had to wait for him to arrive. He was anything but polite. I had to open the door to get in the van he used. It was extremely filthy and smelled like cigarette smoke. When we got to the airport he pulled up at the curb and said have a nice flight. Didn't even bother to get out. So I had to open the door myself. When I returned I called and the staff was very nice told me when to expect the driver. He arrived about the time that they said. However he didn't pull up to the curb. He stayed in the traffic lane and honked the horn. He didn't open the door. I have to say this shuttle was clean. I will never park here again.
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Posted August 4th, 2011
Pamela E.
Add lighting to the driveway into the lot - currently there is none.
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Posted August 4th, 2011
Kimberly S.
the neighborhood was a little sketchy looking, but the hotel looked nice
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Posted August 3rd, 2011
Rosalinda L.
Need to streamline the check in process at the hotel. Was a joke and too long. Would have missed the flight.
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Posted August 2nd, 2011
Maya G.
I forgot to put my parking slip on the dashboard. When I called the person I talked to was very helpful and reassuring.
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Posted August 2nd, 2011
Joanne R.
Wish we had known ahead of time that we would be required to leave our keys with the hotel, as we were not comfortable doing this.
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Posted August 2nd, 2011
Mark W.
Parking lot was a dirt lot on the corner of an intersection with no security gate or lights. Vehicles could easily be broken into or vandalized at night. Shuttle for late night pickup from the airport (no crowds) took over 1 hour, despite the hotel clerk constantly telling us that the shuttle would be there in "10 minutes" whenever we called for status.
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Posted August 1st, 2011
Bob G.
na
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Posted August 1st, 2011
Samuel B.
Very painless.
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Posted July 28th, 2011
Lewis L.
I take approximately 4 to 8 air travel trips per year....Location, price, appearance of parking lot, reliability are all factors that I consider.
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Posted July 26th, 2011
Beth R.
Great price, easy, no hassle getting in or out!
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Posted July 26th, 2011
Joel C.
when we first arrived we had to wait for 45min. to get a shuttle to the airport then on our return we promptly called your service and then had to wait a full 25min. before the shuttle arrived.no one seemed to be in a hurry..very slow service..we will never use Clairion Hotel parking service again. having to wait is not worth the savings. period
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Posted July 25th, 2011
Kathy M.
Parking availability was minimal as originally instructed; had to return to front desk and be instructed to park elsewhere. As regards shuttles, excellent condition.
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Posted July 25th, 2011
Christina H.
I appreciate this service but have had trouble finding a prompt shuttle service (this was the third lot that I have tried).
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Posted July 23rd, 2011
Thomas R.
2nd time using this location. Second time I had to call multiple times when arrived at the airport for pick up before someone answered the phone.
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Posted July 20th, 2011
Polly W.
We went right by the Clarion Hotel because they had NO visible signage! Directions were good, but without hotel signs we went too far and then had to double back. Very pleasant staff and efficient, too. Parking area was decent, no complaints. Get signs and cut back the foliage that may cover it, Clarion!
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Posted July 18th, 2011
Nancy V.
The facility is fantastic with rates and shuttle service. It's just that it is hard to find parking once you get there--very limited/busy
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Posted July 16th, 2011
Brent C.
Took 55 minutes to be picked up at the airport. Very poor sevice!!!
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Posted July 15th, 2011
SANDRA B.
Shuttle on outgoing trip OK, but wait for shuttle at airport on return trip was 40 minutes from the time I called the hotel --
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Posted July 14th, 2011
Mark S.
The wait was 40 minutes on the way home. Awful service. They should have let me know they would take that long. Honesty goes a long way in the service business.
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Posted July 13th, 2011
Charles J.
This location worked out very well for us. Snacks were available at the hotel during the transition to the airport and was only a few minutes from the terminal. We'll use this location again.
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Posted July 11th, 2011
Diana D C.
We sometimes park for over a month (long vacations abroad).
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Posted July 10th, 2011
Leslie D.
We parked at the Clarion Hotel in San Jose and it was cheap, which was the only good thing. The hotel staff was horribly rude and did not want to help us at all. They required us to leave our keys when we self parked, which scared us that our car would be taken. The drivers were not in any hurry to get us to the airport or back to the hotel. We would not recommend this place AT ALL!!!
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Posted July 10th, 2011
Greg L.
It took 45 min for the shuttle from the airport back to the parking lot to show up after calling.
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Posted July 6th, 2011
Marilyn S.
Great Service. Found a better place to park than what I have used for years. Saved money and more convenient!
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Posted July 3rd, 2011
David D.
We arrived at the international terminal and had to walk to terminal B which was a bit of a walk with our luggage. We called for pickup approx 4:55 pm and the shuttle did not get there till 5:25 pm. It was hot and we were tired so it made the wait seem really long but everything else was good and the price was EXCELLENT!!
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Posted June 28th, 2011
Matthew P.
Had to wait for a long time for the shuttle at the airport, and then it was full and we almost didn't get on the next one either....
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Posted June 27th, 2011
Mark .
Dirt lot, not marked, rude front desk people, unable to explain why they needed my key and no clear limit to when they could drive the car.
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Posted June 27th, 2011
Daniel V.
The hotel lost my car even though they insisted on parking it. When they found it, they had parked in an abandon lot that had no light and was unpaved. The shuttle was incredibly late picking me up. I would not park my car here ever again.
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Posted June 25th, 2011
Thomas R.
When I arrived at the airport, it took three calls to have the shuttle pick me up. The first call I was put on hold for over 5 mins. The second someone hung up on me after several rings.
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Posted June 25th, 2011
Julia J.
This was the most awful airport parking experience ever. After landing and getting our bags we called the hotel to see if a shuttle was on the way for us and they told us that it was. After 45 minutes of waiting, the shuttle still hadn't shown up. We called the hotel back (5 times they didn't answer) when they finally did they said the shuttle should be there in 10 minutes. After waiting another 25 minutes we took a $20 cab ride to the hotel to get our car and when we got there the shuttle bus was parked and the driver was standing around talking. We asked the hotel manager if he could take our cab fare off our parking fee and he told us no. I would not recommend this hotel service to anyone. even if I hated them.
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Posted June 24th, 2011
Jeff S.
Long wait at end of trip pickup because of hotel guests checking.
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Posted June 23rd, 2011
Roberta M.
Great job by all customer service representatives!!!!!
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Posted June 22nd, 2011
Arthur K.
Great deal all the way around!
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Posted June 22nd, 2011
Lukas G.
I park there every week.
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Posted June 17th, 2011
Devin O.
The attendant at the hotel was very rude. I will not be using Clarion again.
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Posted June 15th, 2011
Ann B.
Thanks for your service
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Posted June 14th, 2011
Eli .
The frequency of the shuttle to the airport should be increased to every 15 minutes. We had to wait 45 minutes
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Posted June 14th, 2011
JEFFREY B.
Will recommend to my friends!
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Posted June 13th, 2011
Richard M.
took 2 phone calls and 35 minutes for van to come to pick me up on return from trip - which was the first time I had experienced such a problem.
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Posted June 7th, 2011
Alex M.
Arrived at the hotel at 5:00am to make it in time for a 6:30am flight. Checked in at the front desk in about 5 minutes. Then when I went to take the shuttle, I was told that it wasn't leaving until 5:30am. WTF! Thankfully, I still made it in time for my flight, but I had not idea that there was a set schedule for departures or else I would have planned a larger buffer. Other than this, and the fact that the person at the front desk seemed to be in a bad mood that day, it was fine, and I would still park there again given the price.
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Posted June 6th, 2011
Rohit S.
The shuttle took around 40 minutes to come to the airport to pick me up, despite calling thrice to tell them that I haven't seen the shuttle yet, and trying to find out why it was taking so long.
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Posted June 3rd, 2011
Christina H.
I used 1-800-PARKING to reserve my spot and the operator was extremely helpful! My printer was not available, so she faxed my receipt to the parking lot ahead of time and even called me back to let me know they had received it! It was a stressful last minute trip and her help was incredibly calming! Thank you!
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Posted June 1st, 2011
Lydia Z.
The driver was ready to leave on time (they leave on the our and half hour), as were myself and one other rider, when a 3rd rider came along asking if we could wait five minutes. In that time, two other parties came along. However, what takes time is checking in and paying. We left 11 minutes late because of this other rider. Other than that, this place has good service for the price.
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Posted June 1st, 2011
LARISA M.
I liked the whole experience except I felt uneasy about leaving my car keys at the hotel. Other park and flys you keep your key.
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Posted June 1st, 2011
David K.
The Shuttle service was inadequate. The ride to the airport was seamless and punctual and ran smoothly. The return to the San Jose airport and hence getting a ride back to the hotel was ... very time consuming. I called at 9:50pm and finally got picked up an arrived at the hotel at 10:50pm. The reason for the delay. Despite that I called, the shuttle wasn't big enough to hold all the passengers. After being passed up once already I chose to side on the ground of the Shuttle. The price is very reasonable, but they could also improve the pick up by actually counting the number of riders and asking people to call.
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Posted May 29th, 2011
Howard C.
The half hour per shuttle was really inconvenient. The shuttle left few minutes earlier, and I had to wait for the next shuttle, which made me almost miss my flight.
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Posted May 24th, 2011
Ruth K.
I had to extend my stay for one additional day and I was easily accommodated. Service was excellent.
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Posted May 23rd, 2011
Imran A.
The front-desk lady was very courteous but the driver was VERY rude.....
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Posted May 18th, 2011
Lukas G.
number of trips available to choose is too small. I commute every week. It would be great to have a discounted pricing structure for frequent travelers. E.g. $$ per month - no matter how often used.
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Posted May 17th, 2011
Nancy M.
This is our second attempt with your group. First experience was horrible. Same with this one. It was 52 degrees and we waited, after three calls, for 30 minutes. Then our car was in a locked area. Waited 20 minutes to get it. It is clear that, for expense reasons, a pickup is not made until the hotel gets several requests. We are 70+. Not good for us. This was the Clarion Hotel. Nancy
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Posted May 17th, 2011
Mary R.
A little confusion on picking up the car.
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Posted May 16th, 2011
Elizabeth T.
Fast, courteous service. Very comfortable vans for pick up and return. Loved the fact that seat belts are provided. Great price. Will use Clarion parking again.
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Posted May 14th, 2011
Judy C.
Clarion San Jose was a BIG savings over other lots I've used in the past. Thanks for your great listing and price comparisons.
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Posted May 12th, 2011
Amy B.
your drivers were very nice and the first one left a little early to get me to the airport on time which was very nice as I was a little late showing up because I couldn't find your hotel.
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Posted May 3rd, 2011
Lolly B.
This was my first use of the airport parking and shuttle at Clarion Hotel in San Jose and it was a great experience. I will definitely use this service again. (BTW, I am not comfortable providing all of the personal info you request in this survey. It's a bit of a turnoff.)
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Posted May 3rd, 2011
Alyson S.
The way to the airport was good. The way back was bad. Biggest complaint was our wait for 50 minutes at the airport for the shuttle service. I had to call the hotel Clarion a second time asking where they were as other shuttles had come around 3-4 times. Hotel lot was not safe in my opinion. Will not reserve for my car to stay there again primarily because of the wait and what seemed to be the uncaringness by the front desk that we waited for so long.
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Posted May 3rd, 2011
Bethany N.
There were two employees working at the lobby counter when I arrived to pick up my car and I still had to wait over 15 minutes just to pick up my car keys. They helped check in only 4 people combine during that 15 minutes. You need to expedite your check-in process.
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Posted April 29th, 2011
Tom B.
The pick up took 45 minuets. Called every 5 minuets and was told they were on the way will be there in 5 minuets. When they did arrive the shuttle was full except for 1 seat to pick up 6 cold passengers. Had to drive back to the airport in my car and pick up the rest of my party.
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Posted April 29th, 2011
Dennis S.
Service to the airport in San Jose was excellent, however the return shuttle was not so good. The Hotel had to be called numerous times and by the time it arrived, about twenty customers were waiting necessitating several trips. The was a pain-in-the-butt at midnight.
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Posted April 28th, 2011
Jason H.
A great service!
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Posted April 26th, 2011
Kane C.
Only one shuttle every half hour was inconvenient. The driver was very courteous (though his English was extremely poor), but the front desk attendant at Clarion was not. He wasn't overtly rude, but he certainly didn't seem excited to help me with parking. Overall, not very convenient, and not worth the dollar or two per day of savings.
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Posted April 26th, 2011
Lisa S.
I've parked at the Clarion twice and it's worked very well both times. Thanks for the fine service!
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Posted April 25th, 2011
Lorena C.
Everything was great with the exception of my pick up from the airport it took 45 minutes. :(
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Posted April 24th, 2011
DEREK F.
Parking spaces at the Clarion are narrow. It makes me nervous about getting door dings.
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Posted April 24th, 2011
Dino P.
We will use your services again . . .
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Posted April 19th, 2011
Dennis F.
The shuttle to the airport was timely, pleasant, simple and what was expected. The shuttle back was difficult. Our plane arrived at the airport at 9:15p. I phoned the hotel to confirm our arrival and shuttle pick up time. I was told the shuttle would leave the Clarion hotel at 9:30p. The drive from the hotel to the airport is approximately 6-8 mins. We arrived at the shuttle pick up point at 9:40p but no shuttle was there. We waited for the next shuttle as the previous shuttle did not wait for us. At 10:10p I called the hotel to see why the next shuttle had not shown up. The hotel indicated that the 10p shuttle had already returned from the airport and that no one was at the shuttle pick up point. Absolutely false for two reasons. We were at the pick up point for 1/2 hr. by this point and a shuttle that leaves the hotel at 10p, makes a round trip from the hotel to the airport and back cannot make a 12-16 minute trip in 10 mins. The 10:30p shuttle finally arrived at 10:37p and we were able to pick up our car after a nearly one hour wait in the cold and rain. Very disappointing.
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Posted April 19th, 2011
Lydia V.
The shuttle driver was very curteous, the attendant at the hotel was also very kind.
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Posted April 18th, 2011
LORI P.
We found this to be an easy and affordable alternative to parking at the airport or depending on someone to drop us off or pick us up. we would definately use this service again. the vans were fairly old and clanky, but they got the job done.
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Posted April 17th, 2011
Susan L.
This service was so easy to use and the attendants were great! Thank you!
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Posted April 6th, 2011
Gabrielle A.
Easy to use and affordable. I will definitely use this service again. Thank you!
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Posted April 6th, 2011
Alejandrina A.
I will use www.airportparkingreservations.com again. But I will not park at the Clarion again. I have been parking at the Clarion since 2005, during this trip I was asked to leave my car keys with the front desk staff, which I have never had to do before.
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Posted April 5th, 2011
Joyce G.
I had been recommended by a friend who uses you all the time. I was very impressed with your services and will definetly use your service the next time I go on vacation.
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Posted April 5th, 2011
Jordan H.
The driver for the shuttle was great (Friday 31, 4:45am) but the attendant inside was horrible. Very grumpy and bossy, not to mention i never heard a thank you. Parking limited. I will not be back because of the lady at the front desk, dont need that kind of unpleasant experience.
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Posted March 28th, 2011
Barbara M.
Well done!
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Posted March 27th, 2011
Lora L. H.
I called to be picked up at SJC airpot at 9:50am. I was not picked up until 11:40am.......Clarion Hotel driver said he waited for passengers at the hotel and did not leave every 30 minutes.
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Posted March 27th, 2011
Yang L.
They asked to leave the car key with them, and I don't feel quite comfortable with it. Other than that, it is a nice parking place.
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Posted March 27th, 2011
Sue D.
Driver who picked us up at airport was prompt, friendly and helpful. Driver who picked us up at hotel was none of the above (20 minutes late)
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Posted March 26th, 2011
Daniela B.
I had to wait more than a half an hour on a Friday night after a long week of work. Not good service
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Posted March 24th, 2011
Susana M.
I would never park my vehicle at Clarion Hotel. The service was awful. I had to wait at the airport for 1 1/2hrs. I called the personnel at the hotel, and the only thing they would say was that they were running a little late. 1 1/2 hrs is not a little late. When the driver arrived he seemed frusterated and not really happy. Will never go stay there or leave my car there again.
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Posted March 20th, 2011
Jessica K.
Waited an hour in wind and rain to be picked up.
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Posted March 20th, 2011
Karen C.
The price was reasonable and the shuttle driver especially on the ride from the airport was quick to pick me up. Very nice after a long day!
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Posted March 18th, 2011
Lukas G.
Shuttle to the airport is usually fairly prompt. Shuttle from the airport can take a very long time.
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Posted March 8th, 2011
Susan N.
I usually have a great experience with clarion but this time we had to wait at the airport for 40 minutes for our pickup.
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Posted March 7th, 2011
Ronald S.
Sundays are very busy. might want to put on 2 vans during the afternoons. They were using their old old old van when they have nice new ones.
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Posted March 7th, 2011
Barbara M.
The shuttle taking me to the airport was 30 minutes late. It was very prompt picking me up.
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Posted March 5th, 2011
Aurora G.
Thank you for your service. It was a pleasure doing business with you and you will get referrals from us.
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Posted February 28th, 2011
Melissa H.
Even though the instructions were to pay the balance upon return, the hotel forced me to pay before making me late. Also, they required you to leave your keys, even though their receipt says that they won't. The shuttle bus drivers were very nice, but the hotel attendant at the front desk was very rude. I will not go back.
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Posted February 23rd, 2011
Nancy Q.
The shuttle took more than 30 minutes to arrive....we were not pleased with that and had to call twice. Also, the options on their voicemail did not have one designated for airport pickups and when we pressed the zero key the call disconnected. We had to call back twice and finally chose the option for making a room reservation in order to connect to the desk and request a pickup.
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Posted February 21st, 2011
Patricia C.
I really appreciate your website because it shows price comparisons and my reservations always go smoothly.
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Posted February 21st, 2011
Lucy M.
Had to freeze for 25 minutes while waiting for return shuttle. Then had to wait 15 minutes at Clarion to get our car keys back. Since it was 11 pm and we just wanted to get home, it was painful.
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Posted February 18th, 2011
John H.
It was convenient and easy to use. I would use it again whenever I was traveling through San Jose Airport.
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Posted February 16th, 2011
Erin W.
Thanks
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Posted February 15th, 2011
Deborah K.
Thank you!
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Posted February 14th, 2011
Loy V.
Could not contact the clarion hotel by the given phone number
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Posted February 8th, 2011
Joan E L.
Please add Park and Travel back on the website as a choice for SJC airport. Thanks.
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Posted February 2nd, 2011
Jane A.
The front desk person when I arrive was rude, other then him, everything was simple which I like
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Posted January 29th, 2011
Kelly A.
It would have helped when I called for the shuttle from the airport, if they had told me where to wait..I was waiting in the wrong section and the shuttle kept driving by me...Would have saved time for me and the driver. Other than that, everything was perfect!
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Posted January 26th, 2011
Sheila H.
The Clarion was wonderful in their service and friendly professional staff. I will use them again for sure. Thank you.
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Posted January 12th, 2011
Stephanie Y.
We have used the Clarion Hotel San Jose Airport multiple times without incident; however, this time had an extremely disappointing and unacceptable experience. When we returned to pick up our car, we found that the hotel's dumpster gate was right up against our car, and it had left a dent, as well as chipped away paint on our bumper. I completed an incident report and the shuttle driver signed as witness, since the manager, Hooshmand Ghorab was not yet on site. We waited for him and he was unsure how to proceed. He said he would speak to the GM and get back to us. 5 days went by without a response, so I called for a status. Mr. Ghorab stated that the GM said they can do nothing for our car, and he read the Park at your own risk statements from some voucher. While I understand that no one can control vandalism acts such as breaking a windshield or theft, this dent was obviously caused by hotel property (the gate). It's now a matter of principle. I told Mr. Ghorab how disappointed I was and do not feel that he genuinely cared to resolve the issue. In fact, I felt that he tried to belittle the issue, as he displayed no sensitivity to this matter. He stated that I should not let this incident affect my opinion on the hotel parking service. I explained that while the shuttle driver and front desk person were courteous, that this overall experience is very negative. It was clear to me that I was not valued as a customer, and that is extremely disappointing. I suggested that they re-think the design of the gate so that this does not happen to others who may elect to park in the same spot.
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Posted January 11th, 2011
Alice H.
Getting to the airport for my flight was excellent - a shuttle left almost immediately. However, when I returned, I waited at the airport for 45 minutes for a pick-up. I called again 30 minutes after my initial call and I suspect they forgot. This definitely makes me question using this service again.
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Posted January 11th, 2011
Lara K.
Not enough staff to handle the volume of travelers. Had to wait in line at the counter and shuttle didn't run on time, nor was it able to carry all the passengers. Many had to wait in the cold at midnight for two runs back to the hotel. This could have been avoided if the shuttle ran more frequently - knowing, in advance, that there were more customers that night.
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Posted January 11th, 2011
WanLing H.
When we called for Clarion shuttle from San Jose airport Monday morning, the front desk told us to wait for 10 minutes, but the shuttle didn't show up after 10 minutes, so we called several times. The front desk of Clarion Hotel San Jose Airport told us the shuttle was almost there, but we ended up waiting in cold freezing morning for at least 30 minutes. If he had told us to wait for 30 minutes, we could have stayed inside airport and came out after that time. When we asked for manager on the phone, the front desk person told us the manager was not there and put us on hold while we complaining. When the driver showed up, we complained to him, but he got very angry and told us he only went fueling for a short period of time and kept saying it's not his fault. He even threaten us by saying -- we don't know who he is and what he could do. The driver's name is Samuel. After we arrived hotel, we told the manager, his name is Hooshmand Ghorab, what happened and also filled up the complain form. The manager said he will handle it. We provided our contact information and until this point, we haven't got any call from him telling us what's going on. We trusted the reviews from the website, so we choose the shuttle of Clarion Hotel San Jose Airport. However, after getting bad experience like this, I don't think we will use any services from your website anymore and will tell our friends the same.
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Posted January 8th, 2011
Lewis W.
The shuttle service to the Airport was prompt. However the driver told us not to call for the return trip until we were at the bus stop and ready to go as it only takes 5 minutes for him to arrive. Well it was windy and 39 degrees outside and we called like he told us to. It took him 27 minutes to arrive from the time I phoned.
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Posted January 6th, 2011
Ralf K.
The Clarion Inn provides Parking Service as a sidebusiness and clearly overwhelmed with the demand. Upon arrival all available spaces were full (not sure how they handle the parking of the hotel guests). SoI need to leave my car key there and the car was valet-parked. Upon arrival I found it sitting on a adjacent lawn / swampy field.
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Posted January 4th, 2011
Christopher B.
Lot was full except spaces marked as "Restaurant parking only", had to go back to the desk after driving through the whole lot to find out that I was allowed to park there. Some other cars were forced to park in an uneven grassy lot adjacent to the property. They require you to leave your car keys at the desk. On my return I found the lot mostly empty, and my car had been moved to a non-restaurant space. Shuttles are less frequent than some other lots.
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Posted January 3rd, 2011
Aidan Y.
I assumed the shuttle van would not have a child seat. It would have been nice to know in advance if it had. Great service and great experience at a reasonable price. I would use this again.
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Posted January 3rd, 2011
Wendy P.
I made the reservations on my cell phone and did not have a printer. It seems to me that the electronic receipt on the cell phone should be adequate proof of purchase. At drop off, the attendant was rude and gave incorrect parking information. At pick up, the staff had lost the car keys, due to the incompetence of the first attendant. At pick up, the staff were courteous and apologized for the inconvenience.
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Posted January 3rd, 2011
Suzanne K.
The pick up at the airport back to the hotel took longer than expected, about 40 min wait.
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Posted January 1st, 2011
Vikram S.
The only blemish was when claiming my car keys on return. There was a queue and it was moving slooowly. Each time the lady took a token into the backroom, it took her 10 mins to find the corresponding keys
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Posted January 1st, 2011
James W.
Very happy with prices and service.
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Posted December 30th, 2010
Kurt B.
Clarion Airport San Jose shuttle service was extremely slow for airport pickup... I waited more than one hour in the cold and rain for the shuttle... I will go to another parking service next time... you lost me as a customer!!!
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Posted December 29th, 2010
Jewett F.
Our car was blocked by another car parked behind it after we left. No one accompanied us to the car. This required me to find and notify an attendant. It then took the parking lot attendants 15-20 minutes and 3 trips to find the right key for a car that was blocking our parking space so we could leave. There was no manager on site to address the issue. We probably will not use this service again .
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Posted December 28th, 2010
Vicky K.
do not like needing to leave my car keys at the hotel
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Posted December 27th, 2010
Michael M.
They were very busy and handled things smoothly.
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Posted December 21st, 2010
Pamala M.
We used this service to pickup a rental car and take it to Tahoe - so we did not have a flight - it was still a most enjoyable service.
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Posted December 14th, 2010
Josie C.
My only comment on my last trip was that I have no luck in contacting the hotel desk when I got back from my flight it so happened that the shuttle bus was in the airport already.
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Posted December 14th, 2010
Sharon C.
No problems getting to the airport on shuttle. Return trip was late -I called 3 times .First time was to tell them we were at the correct area at 3 pm. Second time was 25 minutes later and were told shuttle left 15 minute ago and he should be there -wasn't. Third time at 3:40 was told to be patient he had left 15 minutes ago. I had friend needing to get to work at a hospital and said if shuttle did not come they should feel obligated to pay for taxi. The rental location is only a 5-6 minute drive away and airport traffic was light -no traffic build ups at all.Shuttle finally got there at 3:50 pm and another couple was waiting -I think they were trying to do one run for everyone. There was no apology for making us wait either from the driver or the desk clerk. I may not use this hotel again but would use the parking service. Hotel was the Clarion on N 4th st in San Jose Ca
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Posted June 28th, 2010
William B.
The shuttle did not arrive at the times given and repeated phone calls to the Clarion Hotel went unanswered. Another party waiting for the shuttle had called continuously as well and finally got someone to answer, they were told a shuttle would be co
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Posted June 24th, 2010
Linae I.
Have used this service before and was fine; however, on this particular return trip, we had to wait for over 40 minutes to get a shuttle back to the hotel. We were told the shuttle was coming and had to call again only to find out the hotel had to f
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Posted June 22nd, 2010
Yuri R.
I was refered to you by a co-worker. I had never heard about this service until then. My family and I were very pleased with the service, and courtesy we received. We will do this again next time we need to go out of town. Until then, thanks for taki
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Posted June 21st, 2010
UYEN L.
I would highly recommend parking at Clarion. I was first reluctant due to mixed review but still gave it a try. Parking fee was almost half lower than other place in the area. It might seem far (compared to others) but it is really not that bad.
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Posted June 20th, 2010
Douglas T.
Very nice people at the Clarion Hotel in San Jose.
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Posted June 20th, 2010
Susan M.
Two available seats when driver arrived - 5 people waiting for p/u. One person had been left on the last p/u, but driver did not take him again - took 2 people and didn't know when he would be back. We took a taxi to the hotel to p/u the car. Com
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Posted June 20th, 2010
Steven T.
Front desk virtually impossible to get a hold of upon return, then one of the girls at the front desk rushdme off the phone twice and was rude. The staff at checkin, however, was very helpful and polite... Strange
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Posted June 19th, 2010
Maria M.
my answers are based on my return home. Had to wait 45 minutes or more to be picked up and i called twice. I was very cold, having returned from Hawaii. The driver never spoke to me or acknowledged that i'd been waiting. I watched many other airport
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Posted March 26th, 2010
Kelly D.
There was an event at that Hotel the day I showed up and parking was extremely hard to find. I almost thought I would not be able to park. It took 4 laps of the parking lot to get lucky. It was insane. I never have experienced that before at this Hot
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Posted March 26th, 2010
Irene D.
I am very satisfied and will and have recommanded it again. Your courtesey and services stand out.
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Posted March 23rd, 2010
John B.
All worked very well --one small problem was calling to Clarion for pickup at SJC on return trip -- their phone has many options but none for "Parking" -- must get operator first. No big deal! JJB
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Posted March 22nd, 2010
Margo A.
I have always found my dealings with the Clarion to be very good. It is so much easier to park here and take their shuttle to the airport. And coming back from a trip, I only need to call them and the shuttle arrives within 10 minutes. They are l
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Posted March 18th, 2010
Mark S.
The ease of booking, the logisitics to the airport, and the convenience can't be beat. Thanks!
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Posted March 13th, 2010
Corinne K M.
The whole parking experience was great. The directions were right on the mark, and everyone we interacted with was very kind and courteous. At the end of our trip, we arrived in San Jose around 10:00 p.m. and the shuttle was there within 10 minutes a
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Posted March 10th, 2010
Beverly B.
Driver did not offer to help with my bags. My car was driven while I was gone.
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Posted February 14th, 2010
Robert C.
Great service and great value.
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Posted February 9th, 2010
Evlyn D.
Parking at the Clarion is convenient and easy. Very courteous staff with excellent service. I plan to park there every time I fly out of town.
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Posted February 3rd, 2010
Ping C.
I like the location of Clarion Hotel. It is both very close to the airport and to I-880. They also offer 2 hours grace period.
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Posted February 1st, 2010
David R F.
Everything was as I had expected, first rate.
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Posted January 26th, 2010
Robert B.
I've used the service twice- it's very satisfactory. I am supposed to have a pass-word. Haven't received it on either ocassion!!!!!!!!!!!!!!!!!!!!!!
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Posted January 21st, 2010
Kathleen E.
I was disappointed when I returned to find my black Mercedes covered with water spots from a sprinkler that had run on it while I was gone. And, it was outdoor, so it was dirty, too. When I drove back to Pebble Beach, I stopped at the car wash beca
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Posted January 20th, 2010
Leighton S.
we waited about 50 minutes for the shuttle to pick up from the airport.
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Posted January 18th, 2010
Patricia S.
A VERY pleasant experience at the Clarion Hotel in San Jose. The desk clerk was particularly helpful and kind. Everything was clean, comfortable and easy. We were even offered free coffee and a newspaper! Thank you all so much.
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Posted January 15th, 2010
Jennifer B.
When I arrived at the airport last night Jan 14, 2010 I called the Clarion Hotel at 10:28pm to report that I had my luggage and was proceeding to the pick up area, I was told the shuttle would be on it's way to pick me up. The hotel/shuttle location
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Posted January 13th, 2010
Kathy W.
It was a little inconvenient when I arrived to discover that they weren't able to process credit cards & that I had to come up with cash. However, I believe I would have taken the news a little better had the guy at the front desk been more warm & f
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Posted January 6th, 2010
Victoria J.
Shuttle drivers to and from were great! Very courteous, very prompt. The location and parking lot security was excellent.
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Posted January 6th, 2010
Tamesha L.
Please add to the description that patrons must leave keys with front desk.
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Posted January 6th, 2010
James F.
very efficient service to make our travels easy and stress free. great job.
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Posted January 4th, 2010
Jeanette R.
The service from the parking lot to the airport was exemplary. However, we were instructed to call for pick-up on our return trip. We did call when we arrived at the airport but had to wait over thirty minutes for the shuttle to arrive to bring us
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Posted January 4th, 2010
Evlyn D.
Had an exceptionally pleasant experience parking at the Clarion. Was nervous about making it to my flight on time, but the staff made me feel comfortable and offered free coffee, crossants, and paper while waiting for the shuttle. Made it a conveni
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Posted January 2nd, 2010
Beverly B.
Had to wait 45 minutes at the airport for the shuttle.
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Posted January 1st, 2010
George C.
Upon return, found out that they had moved my car. Hotel services gave wrong directions to location of car. Kept waiting for them to find the person who moved the car to tell me where to find it. Finally gave up and walked the entire lot (very lar
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Posted January 1st, 2010
Peter H.
I have used another lot in the past but their price increased significantly over the previous trip. I tried this service and the price was considerably less but further away. The shuttle runs not as often and we had a problem since we were not clear
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Posted December 31st, 2009
Terry G G.
Nice price! Parking lot safe and secure, people friendly and efficient, shuttle on time departing, zero wait for shuttle upon return to SJC.
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Posted December 30th, 2009
Samir T.
Shuttle pick up upon return was unacceptably long; nearly 45 minutes from when we called.
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Posted December 30th, 2009
Chi N.
Parking service of Clarion Hotel is excellent: Convenient, fast, courteous !
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Posted December 29th, 2009
Bethany N.
The hotel desk staff was rude both on arrival and pick up. The first driver filled the van with a family's luggage. The family had arrived and begun check in AFTER us and he still took them and made us wait in the lobby because the van was too full.
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Posted December 28th, 2009
Rosemary P.
The desk staff hardly paid attention when I arrived at the Clarion. They were busy talking to one another. n addition both then and 2 phone conversations I just had with the hotel, they "talked over" my question.
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Posted December 15th, 2009
Donald C.
I have used your sight many times and this was the worst experience I have ever had. After calling from the shuttle pick up for a pick up at the designated shuttle pick up. I waited 35 minutes then called again, finally the shuttle did show up the d
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Posted December 1st, 2009
Patricia C.
There was some confusion about the pickup point at the airport. I was at Terminal A and front desk thought I was at C and told me to go to #2. I didn't see a #2. I called back and driver came right away and was very courteous as was hotel front de
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Posted November 17th, 2009
Christine C.
The description indicated that customers should arrive 20 minutes prior to their desired time of arrival. Nowhere did it say that the shuttle only runs every half hour. Additionally, I had to leave my key at the front desk. These two points proved
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Posted November 17th, 2009
Emma W.
shuttle pick up from airport is slower than other shuttle service. While waiting for my shuttle to take me to the parking lot I saw other shuttle service passing by several times...........
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Posted November 6th, 2009
Rebecca B.
Excellent service. Attendants were very helpful and courteous. I will definitely use this parking service again.
Arrival Info:
Please check in at front desk and pay in advance. Arrive at Clarion Hotel San Jose Airport 25 minutes prior to the time you want to be at your airport terminal. After self-park you will need to leave your keys with the desk clerk.
Airport Transportation:
FREE transportation to and from all terminals. Shuttle runs every 30 minutes only on the hour and half hour.
Operation Hours:
Open 24 hours.
Additional Information:
Clarion Hotel San Jose Airport - SJC provide a high level of care for the lowest parking rate at SJC - 50% less than on-airport parking. Clarion Hotel removes the hassle of trying to locate a space within the San Jose Airport and provides a modern shuttle service to and from SJC running every 30 minutes on the hour and half hour. The fenced parking area has 24 hour security and you'll be welcomed by our courteous and professional team to help you make that flight. We also offer a very welcoming hot breakfast buffet for $8.95 and free coffee and muffins in the morning until 9:30am. Please check in at the front desk and pay in advance. Arrive at Clarion Hotel San Jose Airport 20 minutes prior to the time you want to be at the San Jose Airport terminals. Upon return, please call 408-453-5340 for pickup and wait outside of the arrival/luggage area in courtesy shuttle pick up area.
