Distance from airport: 5.8 miles
Please check in at Front Office before you park
Shuttle runs from the hotel every hour on the hour by request only
Open 24 hours per day, 7 days a week
Breakdowns based on 8 ratingsWRITE A REVIEW
1-7 of 7 Reviews
This was the first time I booked a park and fly for O'Hare. Very good experience with the Best Western Plus group.
Good service and at a good price.
Employee seems bother or annoy about this service
Return shuttle wait time was 1 hour despite scheduling pick-up at the time of departure and also calling to confirm with front desk upon arrival. The driver did genuinely apologize about the issue. The staff were friendly and my car had no noticeable damage. However, if I were to book parking again I would go with another ORD parking option which have more frequent shuttle rounds.
Departure from the hotel parking lot by the hotel shuttle, service was fairly good. The problem was upon my return. It took over a hour from the time I called the hotel for the shuttle bus to come to the airport to pick me up. Monica was the representative who was discourteous and rude and the driver John was an idiot.
I returned from my trip to find the side of my car scratched and of course, you park at your own risk, there was nothing that could be done about it. I was assured the lot was monitored which I had my reservations about. I should have trusted my instinct about this parking location. I would have rather paid a higher fee to park at the airport. I will never use this location again!! I usually park at one of the Marriott locations but they were both booked as well as all other hotels around the Marriott. I guess you live and you learn!! The driver of the shuttle was alright. However, the guy at the front desk was rude and unfriendly.
Was really surprised with the service here. Staff was very nice and helpful. Shuttle was easy to call. We didn't have to wait long.