AviStar LaGuardia - LaGuardia Airport LGA
| Lot Name | AviStar LGA | Ratings | |
| Address | 90-01 23rd Avenue | Reviews | 92 |
| City | East Elmhurst | Distance from Airport | 0.9 miles |
| State | New York | Grace Period | n/a |
| Zipcode | 11369 | Latitude / Longitude | 40.767828 / -73.879842 |
| Phone Number | 718-507-8162 | Number Spaces | n/a |
| Features |
|
Directions | click here |
| 1, Was the shuttle service prompt? | |
| 2, Were the attendants courteous? | |
| 3, Was the parking lot in good shape? | |
| 4, Was the parking lot hard to find? |
| Product Type | Daily Rate | Weekly Rate | Monthly Rate | |
|---|---|---|---|---|
| Valet | $19.03 | n/a | n/a | Book Now |
| Lot Taxes and Fees | ||||
| Sales Tax | 10.38% | |||
| Airport Access Fee | $3.00 total | |||
AviStar LGA Reviews (77 Total)
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Posted May 8th, 2012
John C.
excellent all around. will definitely use again
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Posted May 5th, 2012
Sergey S.
Our only issue was that when we arrived to drop off the car the parking lot was full - there was no spaces at all. We had to wait about 10 minutes before we were guided to park on a side street (where cars were parked and double parked). So we were a little nervous - first, that we may have to look for another parking, second, that we are leaving our car double parked on the street instead of the parking lot. But when we arrived back to pick up the car it was safely parked on the parking lot. Shuttle was very prompt, we didn't wait more than couple of minutes. In general it was a good experience and very reasonable price. I would give it 5 stars if not for the issues that I described above. Thank you
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Posted April 23rd, 2012
Sharon S.
When i arrived at the parking lot at 3am I saw workers flying in to the parking lot with cars they were parking. I thought it was a bit weird that they were driving the vehicles because people drop off the vehicles themselves and then get shuttled in to the airport. Sure enough i checked my mileage before i left and took a picture. When I was gone they had put 7 miles onto my car. The parking lot is extremely small which suggests it was driven somewhere besides within the lot. Also, when i called for the shuttle i was assured it would be there in 5 to 7 minutes. I called 15 minutes later after standing in the rain and asked again where it was. The woman called the driver who said he was one minute away. They showed up 10 minutes later. Needless to say I wont be using their parking lot again.
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Posted April 22nd, 2012
Nathaniel W.
excellent. fast, efficient service.
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Posted April 22nd, 2012
David D.
Things were smooth from start to finish, and everyone at the lot was friendly and professional. On return, we only waited a few minutes for the shuttle to the lot, and a quick call with our ticket number endured that out car was ready & waiting for us. Great experience -- we'll be back!
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Posted April 20th, 2012
Herbert C.
Very pleased with this service.
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Posted April 17th, 2012
Robert H.
The check-in process was extremely poor. There was a long line of cars with no attendant directing traffic. We eventually had to drive around the block and were finally directed to double park on a side street, and then had to move the car to let someone out who was blocked in. It was well over 30 minutes from arriving at the lot until boarding the shuttle. Condition of the shuttle itself and lot were poor.
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Posted April 10th, 2012
Alexander M.
Thanks for taking car of my car for my ski trip!
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Posted April 9th, 2012
Katherine M.
It would be great if there was a mobile app or option so that you don't have to print out a receipt for your reservation and online payment. Great service though! Thanks!
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Posted December 3rd, 2011
Thomas O.
Thank you for being so prompt and courteous for us after a long vacation. We look foward to doing business with you in the future.
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Posted November 29th, 2011
Julio M.
Everything went smoothly, and only issue was that awning was under construction, which became a factor during our drop off, since it was raining.
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Posted November 28th, 2011
John C.
everything was fine except that it took too long for shuttle to pick up upon arrival...about 20 minutes
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Posted November 28th, 2011
Chuck N.
Hoped to have the car wash, but found out after the fact, that you don't wash cars anymore, or it was broken. Would have been nice to know this in advance.
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Posted October 4th, 2011
Robert D.
Have used AvisStar facilities in several locations, and have found the service to be consistently excellent. Everyone is extremely courteous and competent.
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Posted October 4th, 2011
Jean S.
For efficiency and better use of staff who were so pressed on a Sunday eve with phone and counter duties, I recommend a phone message on your phone that explains where to meet and to make sure one has claim # ready, then it can go to a live person. If you are not hiring a 3rd person for phone/desk, this will give counter person more time.
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Posted October 4th, 2011
Virginia R R.
We found the employees very helpful and COURTEOUS! Thank you for the shuttle ride and service.
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Posted September 27th, 2011
Warria E.
Gentleman who drove the shuttle mumbled and seemed more preoccupied with time than the customer. He was harried and overwhelmed. On the return trip he was on the wrong side of arrivals and had to circle again to pick us up.
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Posted September 21st, 2011
Anne H.
As this was my first time using avistar, it wasn't clear where to go to pay and pick up my car, and a bus blocked the small office. It would be helpful if the driver directed customers to the office once the bus arrived. Also, dispatchers should be more precise as to where to wait on the median for the shuttle.
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Posted September 8th, 2011
Nancy E. T.
This is the first time I have used this parking facility, and will certainly use it again in the future.
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Posted September 5th, 2011
Joseph B.
Shuttle dropped me off at the wrong terminal, was supposedto wait and left me there. Almost missed my flight, = very poor service,
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Posted September 1st, 2011
Stacey S.
I unknowingly dropped my wallet in the parking lot and the attendant radioed back and was able to locate it. He then went back to the lot and brought my wallet, with all items in tact, back to me at the airport. It doesn't get better than this. The entire staff was excellent!!
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Posted September 1st, 2011
Anna C.
It is a very good alternative to on-site airport parking. You should open one near the airport by White Plains NY!
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Posted August 30th, 2011
Linda Z.
When I phoned to request the shuttle to pick me up at the terminal I was told it would be there in 5 to 10 minutes. The shuttle arrived 20 minutes later
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Posted August 23rd, 2011
Theodore B.
There was a line of cars at the entrance and no one coming out to inform us what was happening. As a result, I had to wait almost a half hour before I finally went up and requested that someone check in the car. Fortunately, I had allowed for more time than normal because we were traveling with someone in a wheelchair. The wait may have been necessary, internally, but the communication with the customers was not.
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Posted August 16th, 2011
Burton M.
Attendants were very polite and helpful.
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Posted August 14th, 2011
Susan L.
When we returned to pick up our car, there was a misunderstanding as far as having a discount. My husband went to pay and forgot that I told him I had paid a deposit and we had a discount. When he went back to the cashier she was very annoyed and not pleasant. Also when we got home we did not realize that there was damage to the step on the side of the car. Other than those two incidents, the attendants were helpful and prompt.
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Posted August 9th, 2011
Barbara M.
Great service no complaints. Will use in the future and have been telling my friends about it.
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Posted August 6th, 2011
Patrick U.
Attendants went out of their way to be courteous, prompt and accommodating. Recommended to me by a friend and I will be sure to use again and recommend to others. Thank you
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Posted August 1st, 2011
Paul M.
The wait for the shuttle to the airport was extra long. At least 20 minutes. People were complaining. Attendants were not being responsive.
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Posted June 27th, 2011
Andrez C.
The shuttle to the terminal was prompt. However, upon arrival, I called several times, and although the agent over the phone was very professional, my experience was tainted because I waited 30 minutes for the shuttle to finally pick me up. Very frustrating and in part, defeats the purpose of using airport parking if you have to wait that long just to get on the shuttle.
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Posted June 15th, 2011
Riaz T.
noticed a pen mark about 3 inches long on the inside of the drivers door. other than that, everything was great.
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Posted June 14th, 2011
Nancy O.
This survey does not reflect upon our outgoing flight. When we left last Thursday evening, the staff was courteous. However, coming back in late last night, the service was literally the "last straw" after a long day of flight delays. The driver was obnoxious, complaining and grunting when he lifted the bags. He then hit every bump and pothole, driving too fast and it felt like he was trying to bounce us out of our seats. HORRIBLE! We waited over a half hour for the pick-up. Staff at the desk was fine, however. This survey is to report this terrible driver.
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Posted June 13th, 2011
Christine C.
Everything was great with the parking. Even lost my claim slip and was afraid it would be a hassle but they were very understanding. Would definitely use Avistar again.
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Posted June 7th, 2011
Robert M.
Great service.
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Posted May 24th, 2011
Eleanor M.
No attendant near the shuttle so everyone was carrying on their own luggage, which was a little difficult.
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Posted May 23rd, 2011
William S.
In regards to using your service again . I'll give it one more try
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Posted May 21st, 2011
Patricia C.
PLEASE FIX YOUR AWNING. IT HAPPENED TO BE RAINING ON BOTH MY ARRIVAL AND DEPARTURE DAYS-VERY INCONVENIENT TO GET MYSELF AND MY LUGGAGE WET. ALSO, YOUR ON-LINE DIRECTIONS ARE INACCURATE COMING FROM LONG ISKLAND-I GOT LOST.
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Posted May 18th, 2011
Barbara M.
Both trips, outbound and inbound, were a delightful surprise. This is the only service we would ever use. Thank you so much for a great experience!!!
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Posted May 17th, 2011
Margaret P.
Everything was fine until I went to pay for my parking. I had to pay a portion of the expense online and when I got to the counter they don't have any way to see what consumers are paying online. I had to pull it up on my phone and when I wasn't able to forward the email of payment to them they let me use the manager's office to print of the receipt. Okay I get that it was my problem but the worst part was they all talked about me right in front of me. Even the manager made comments about people like me. I thought it was extremely rude! Not to mention that it's the year 2011 and if they require a partial payment online when you make the reservation they should have it show up in their system. The last comment was that this parking lot is valet. So when I arrived I leave my keys with the attendent and they take my car. However, on the return they just give you your keys and tell you your car is to the left. They don't even take you to your car. I used Airpark previously and although they are $5-$10 more expensive I will be using them instead of Avistar as their service is 10 times better and they have the functionality to see when you pay a portion online.
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Posted May 15th, 2011
M PAUL D.
prompt service, price was slightly less than quoted. Very pleased
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Posted May 10th, 2011
Sherri L.
One thing did irk me a bit - I was waiting for my turn to be served by one of the two clerks, for about ten minutes. I was up "next" but one of the clerks was on the phone so I waited as she completed the call. Another customer walked in, and the other clerk was unable to help her at that time. The clerk on the phone completed her call, and I handed her my paperwork. The second clerk insisted that the other lady was "first". I really didn't care whether or not who was "first", and the woman who arrived later was courteous enough to let me go, but that second clerk could have at least apologized to me for the misunderstanding. I work in customer service myself, and that's what I would have done.
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Posted May 3rd, 2011
Jaime F.
Airport cashiers clearly didn't know how to handle reservations booked through this website. They charged me three different amounts until they finally got it right. Icing of the cake was when I overheard one of them saying that I was 15 minutes late as what my reservation said. All I wanted to say at the time was "well if you didnt had me for 20 minutes in here, I would have been 5 minutes early."
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Posted May 3rd, 2011
Eduardo E.
I would rate excellent overall excellent service. Staff were courteous; I had a bit of an issue with initial online reservation and called in to help line. Agent was very helpful. One minor complaint; day I left it was raining and canopy was not in place when switching from car to shuttle.
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Posted May 1st, 2011
John E.
My radio was programmed with PBS and classical stations. When I picked up the car the radio programming was gone and replaced with Hip-Hop and Rap. I was not pleased.
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Posted April 26th, 2011
Bobby W.
the passenger seat was back. not like we left it. my gum was out of the glove compartment and the glove compartment was open not like i left it.
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Posted April 25th, 2011
Stephanie M.
long time flyer. first time user of avistar. I'd use you agian. good work!
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Posted April 22nd, 2011
Jennifer Z.
The bathroom at this facility is deplorable!
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Posted April 20th, 2011
Stephanie W.
Garmin directions would help. Putting in the address didn't work. If I was driving myself I would have had a hard time finding it, but it is very close and convenient. I would go here again.
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Posted April 17th, 2011
Stacy N.
Did not use parking facility. Found out when we got there we were required to leave our car keys with lot. We were not comfortable leaving our keys at the lot for the week we were away.
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Posted March 25th, 2011
Magda T.
I was disappointed that I got back late last night, after midnight, I was the only one checking out at the time, yet I had to ASK to have my luggage moved from the canopied area and placed in my car which was in position at the outgoing gate. This after I tipped the guy taking it off the shuttle! This was the first time I had to ask and I didn't like it one bit. !!!
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Posted March 20th, 2011
Anthony F.
We were very satisfied. We have used your company many times and will continue to use it in the future. Thank You Roey Ficaro
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Posted March 14th, 2011
Calvin M.
First attendant noteworthy-friendly, positive and supportive..the balance of attendants fine. Shuttle bus old and shocks suspect - however overall I would not hesitate to use the service again. Thank you.
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Posted February 25th, 2011
Lisa L.
We found receipts in our car from 2-20-2011 (our trip lasted from the 19th to the 23rd). DID YOU USE OUR CAR TO GO SHOPPING IN BROOKLYN????
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Posted February 2nd, 2011
Anthony S.
Driver drives as if he is at the Daytona 500 Car was not ready for our arrival
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Posted January 31st, 2011
Joseph C.
I just would like to thank you for the excellent service !!! Joseph Chernyak
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Posted June 24th, 2010
Edwin M.
Avistar could have provided more help with our baggage. Otherwise, the experience was excellent.
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Posted June 17th, 2010
Tom B.
Shuttle pick up on return took over 30 minutes and required 2 calls to lot.
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Posted March 16th, 2010
Lara B.
The desk clerk was GREAT at LGA. She allowed me to email her my prepaid info because I forgot to print it out. She gave me her personal email account to forward my receipt to. Great customer service.
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Posted February 27th, 2010
Hiram L.
They were very helpful digging us out after a major snow storm
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Posted February 19th, 2010
Ellen L.
Shuttle driver was courteous but the operator called from the airport needed to be a bit more patient and polite.
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Posted February 12th, 2010
Richard L. G.
We had changed our flight plans both going and coming due to the snowstorms expected in New York and Milwaukee. When we called to change the dates your representitives were very courious and helpful. We had left our cellphone in the glove compartme
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Posted January 24th, 2010
Anita C.
I really appreciated by luggage being loaded and unloaded on the shuttle bus. I really appreciated my car being parked under the over car port and ready to go.
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Posted January 18th, 2010
Bruce G.
The shuttle was perfect foing to the airport. On the return, I called once I had my bag and was told 5-10 min. We waited in the wind and rain for 20-30 min. The second time I called, the lady seemed annoyed, but this time called the van to find ou
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Posted January 18th, 2010
Roger T C.
Upon our return, when I called to have the bus pick us up, the instructions were barely audible. We called several times, but couldn't hear the instructions well. This actually happened the last time we called. Luckily, the bus just happened t
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Posted January 10th, 2010
Harmon M.
Always good service
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Posted January 8th, 2010
Henry G S.
We were told the shuttle would be at the airport pick-up in 5-10 min., and it was extremely cold and windy that night. We waited more than 10 min., and no apology was offered. In the winter months, perhaps shuttle pick-up could be done more quickly
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Posted January 5th, 2010
Kathleen K.
Because of the busy travel day we had to wait for a second shuttle - we wondered if those who called later "jumped the line" on us - it only mattered because it was so cold waiting outside!
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Posted January 3rd, 2010
MARK H.
pleasurable experience, although very expensive
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Posted January 1st, 2010
Linda F.
I am wondering if the time of my return was earlier if the cost of parking would have been prorated. I do feel that this is a convenient way to park but the wait time upon return at the airport is way too long.
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Posted December 31st, 2009
Jeffrey S.
The shuttle took too long and they had a hard time finding my car. The people were somewhat rude. Not likely to return.
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Posted December 28th, 2009
Mary S.
After my return flight on Sunday, Dec 27th, I had to wait approximately 25 minutes for the shuttle to pick me up at the terminal I had to call twice. I think I was forgotten.
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Posted December 7th, 2009
Mary Z.
Driver, attendant and office staff were all very courteous!! Thanks!!
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Posted December 1st, 2009
John S.
Actually everything was fine. Only the waiting time for the shuttle was more than we had ever experienced at this location, which we have used many times in the past. I attributed it to the economic slowdown.
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Posted November 30th, 2009
Albert M.
On the return shuttle ride the driver gave no help with our luggage
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Posted November 19th, 2009
Nicole S.
The shuttle going to the airport was very prompt. Picking us up when we came back from our trip took about 15 minutes and I actually had to run out into the road to get the van to stop (we were waiting in the middle aisle where we were instructed to
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Posted November 18th, 2009
LaVaria H.
Out side of the shuttle driver waiting until people were sitting on laps & standing up holding onto the poles like a crowded subway train, and someone removing all of my change from the cup holder the service was great!
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Posted November 17th, 2009
George C.
I was pleasantly supprised on the promptness of your service. The parking lot exit was a liittle confusung. Your location is very convenient to get to.
Arrival Info:
Arrive to park 15 minutes before you want to be at your terminal. Canopied entrance and exit protects you from bad weather. FREE coffee and espresso.
Airport Transportation:
FREE transportation to and from the airport 24/7 on clean shuttle buses to all terminals and gates. Shuttles run every 5-7 minutes. Handicap accessible shuttle available.
Operation Hours:
Open 24 hours.
Additional Information:
AviStar LaGuardia offer free transportation to and from LaGuardia Airport terminals in clean shuttle buses, free luggage assistance and free coffee and espresso. There is a handicap accessible shuttle bus available. The arrival and departure zones are canopied and the lot is safe, secure and open 24 hours a day. Detailed directions are available once you have made a reservation. AviStar LaGuardia ask that you arrive to park 15 minutes before you need to be at the airport terminal. On your return, once you have collected your luggage, exit the terminal and call 718-507-8162. Passengers exiting the main terminal should walk across the street to the hotel passenger pick up area. Passengers exiting from the US Airways terminal - wait outside the terminal doors at the green booth in the ground transportation pick up area. Passengers exiting from the Delta Terminal wait outside the baggage claim location in the passenger pick up area. AviStar LaGuardia offer a Premier Parker Program.
