Distance from airport: 4 miles
*County Tax - 6.00%
*City Parking Tax / Fee - $0.50 per day
*City Tax - 10.00%
Arrive to park 15 minutes before you want to be at your terminal.
FREE transportation from your car to/from all airport terminals is provided 24 hours per day on demand. Complimentary luggage assistance.
Open 24 hours. Outdoor valet parking
AviStar Airport Parking offers outdoor valet parking at competitive prices close to ORD. You need to arrive 15 minutes prior to the time you need to be at the Chicago O'Hare terminals. The arrival and departure area is canopied for your comfort. You will receive free luggage assistance, complimentary bottled water and free transportation from your car to/from all airport terminals. You will receive a parking ticket which will have the necessary information on the back to arrange pick up. After retrieving your luggage you can call toll free 847-678-7275. For O'Hare Domestic Terminals, pickup is at the Shuttle Center Door #1. For O'Hare International Terminal, pickup is at Door #5E baggage level. Please note that points for The Spot Club or Premier Parker program will only be earned for the amount that you pay at the lot. Safe, secure and open 24 hours a day.
Breakdowns based on 1341 ratingsWRITE A REVIEW
141-160 of 518 Reviews
Good value, all but one employee very considerate. Woman who checked us out was very non-communicative, just wanted to get her job done like she hated what she was doing.
The customer service was horrible. I have used this service many times, but never flying United. When I called to verify I was in the right spot waiting the lady said yes. After 20 minustes I called back, and she confirmed I was in the right spot. But when I called again in 10 minutes I was asked to hold and left on hold for 5 minutes. I was furious. When I callled again another girl answered and apologized and informed me I was in the wrong location. I wasted 45 minutes overall with bad information. When I got to the office I was not apoligized to from the person who gave me bad information, rather she glared at me. The other person was great. What terrible service. Or at least say, I made a mistake, I am sorry. I could accept that. Please work on your training of staff.
They were great taking me there. Very prompt and friendly. However, on my arrival home, I tried calling the number to arrange my pick up at the airport and no one answered the phone. The shuttle did arrive (although I was unable to get ahold of anyone). Upon arrival to the location, all doors were locked with a notice that the city had closed the building saying that it could not be occupied. My car was pulled up front, left unlocked, and no one was around nor were there any signs stating were to go to get my key. Turns out they were running the business from a shuttle bus on the other end of the property. Once I figured out what was going on, I was able to get my key and leave. Not quite the experience I was hoping for.
Great price even if it is not the lowest available. I received excellent service. They made sure I knew exactly where they would pick me up when I returned. Everyone was very pleasant. Will definitely use this service again.
Car came back filthy, dirty, dusty, bird poop all over. What's up?
Very slow to pick me up from the airport - we waited 20-25 minutes before the Avistar shuttle showed up
Dropping off my car was great. The shuttle came quickly and dropped me off exactly where I needed to be. My return was much less smooth. The shuttle took 30 minutes to arrive at the airport. Then when we got back to the parking lot, it took another 30+ minutes to get my car.
Things from the delivery and pick-up went very well
Why do you keep changing the drop off at your building; I have been there three times in two weeks and it was different each time. Last night, in lot and had to walk around the corner to get in the building. Other two were in front of door!
I arrived last night late (Friday 4/3/15) around 11:45 pm and called 10 minutes later. I waited over 35 minutes for the shuttle to pick me up. They finally arrived around 12:45 am. When I called to find out where the shuttle was, Yolanda was less than apologetic, but did have a lot of attitude and was discourteous. No apologies were made by the driver or Yolanda for the long wait. I wonder if the general manager knows that this is seemingly becoming a pattern based on reviews I just read. there are a lot of other shuttle services and parking options, I don't need to be treated rudely.
Pickup from International Terminal was slow (over 40 minutes from time of initial call) and over 20 minutes of us standing on the curb. When the bus arrived it was already full so we stood for the ride back to our car. However, pricing was fair and car was ready when we arrived back.
For the first time, I wasn't able to get through to Avistar for several minutes. Another customer at the pickup site said they were on hold so long they gave up. Our car was not waiting for us and was absolutely filthy after a week with mud spattered everywhere top to bottom.
We have always used Avistar in the past but we will never use them again. We called the phone number on the parking receipt about 20 times over a 50 minute period and no one answered. We didn't know what to do or how to get our car. It was 10:00 at night and we were all tired. We even had a security guard at the airport try to get a hold of them and he didn't get an answer either. Finally after about an hour they answered. We had a 2 hour drive home and were very frustrated to have to sit in the airport of an additional hour trying to get a hold of them.
had to wait too long for bus on return, takes a while to get to terminal from parking garage, great to have car running when return,
The gentleman met us right after we entered, removed our luggage and brought it to the shuttle, took us to the terminal, removed our luggage. This took a total of about 10-15 minutes. The return trip involved us calling for the shuttle, waiting about 5 minutes for it to arrive, carried our luggage on to the bus, returned us to the base, brought the luggage into the office, checked out and went to our car that was waiting. great experience.
The parking was OK. I was talked into using their car wash service. It’s a big scam and disappointment. Moreover when I tried to complain, I was given a run around and an offer to wait while they call a “guy” to come and fix a car. Obviously I was not eager to wait after the flight.
the other parking lots help you to keep the luggage in the car no help was offered
Fast efficient, friendly, service. Thank you
The staff is courteous and they get you to were you're going on time. The bottled water on the table is a good idea.
it took over an hour to pick us up from airport. had to call a second time to see if the driver was on his way. many other companies had multiple shuttles picking up their customers. considering using one of these companies the next time.