Distance from airport: 4 miles
*County Tax - 6.00%
*City Parking Tax / Fee - $0.50 per day
*City Tax - 10.00%
Arrive to park 15 minutes before you want to be at your terminal.
FREE transportation from your car to/from all airport terminals is provided 24 hours per day on demand. Complimentary luggage assistance.
Open 24 hours. Outdoor valet parking
AviStar Airport Parking offers outdoor valet parking at competitive prices close to ORD. You need to arrive 15 minutes prior to the time you need to be at the Chicago O'Hare terminals. The arrival and departure area is canopied for your comfort. You will receive free luggage assistance, complimentary bottled water and free transportation from your car to/from all airport terminals. You will receive a parking ticket which will have the necessary information on the back to arrange pick up. After retrieving your luggage you can call toll free 847-678-7275. For O'Hare Domestic Terminals, pickup is at the Shuttle Center Door #1. For O'Hare International Terminal, pickup is at Door #5E baggage level. Please note that points for The Spot Club or Premier Parker program will only be earned for the amount that you pay at the lot. Safe, secure and open 24 hours a day.
Breakdowns based on 1341 ratingsWRITE A REVIEW
21-40 of 518 Reviews
The shuttle was fast going to the airport and back to the parking lot. There were cars EVERYWHERE and I had to wait a few minutes because my car was parked in. I think there could be some things done to reorganize their system, but I would definitely park here again.
I did not know that AviStar no longer has a building, but instead has a decrepit parking lot with a tiny office in a mobile building. The shuttle wait was very long, and the return shuttle trip was even longer--more than 45 minutes. The bus was so crowded that people were standing. (Apparently there was only one shuttle running, though we saw several parked in the lot.)Then we all waited in line in the cold outside the mobile office to pay our bills. I would note that the few employees there were doing their best under difficult circumstances, and I felt sorry for them. They were courteous and efficient.
We have used Avistar on our own many times before. Since last year when they began their construction and are in the process of changing over to "Joe's" we have had poor service. They don't answer their phones when we are ready for pick up at the airport. We are put to the voicemail, which states their voice mail box is full. I have to keep calling back. We went to the pick up area outside Door 1 across from the Hilton and had to wait an extra 20 minutes because the shuttle that was there left without us. When we did get back to Avistar, we were told to go in to a trailer, which was a holding area supposedly, until our car was pulled up. This was unacceptable, as when we were ready for pick up, they should have started getting our vehicle ready so we could get in and leave. That did not happen. Finally, my husband went out and was told by a guy (no uniforms in use there) that we were to be waiting in the other trailer. If someone would have told us that, we could have been on our way at least a half hour earlier. They gave us the excuse that they had to move other cars. We will not return in the future, although ever time we fly out of O'Hare, we have been using their service since 2008.
Cars blocked the entrance so the shuttle bus stopped well short of trailer (in a mud puddle). It took forever for shuttle driver to leave terminal and equally long to have my car pulled forward. Unacceptable for a service business. I guessed I'm spoiled at Wally Park
If I could give this place 0 starts I would and that is really sad because this place USE to be great, it has gone to HELL. Now all they care about is getting as many cars on the lot as possible. They are WAY under staffed and don't even have enough room for all of the cars. I have had two horrible experiences two weeks in a row (picked up 3/25/16) and last Thursday (picked up 3/31/16) is the last time I will ever go there, which is a shame because I had been going here for years and it use to be under good management. The past year or so it has been getting worse and worse, this past Thursday it was be when I returned from my trip I called their number once I got my luggage and I had to call them TEN times before anyone answered my call. Over 30 minutes after I first started calling AviStar a bus finally shows up. He calls back to the office to give our ticket numbers so they can get the cars ready, well no one ever answers him and he tried 3 times. We pull up at the lot and there are SOOO many cars parked everywhere that the bus can't even pull into the lot. It lets us out at the entrance and we have to drag our luggage all the way to the back building. I finally get there dragging my luggage thru the rain and the potholes. I feel sorry for the people who dropped off their cars earlier because at least 5 cars had open windows. So, when I finally get to the office as I expected my car wasn’t ready and waiting for me like it is supposed to be since I prepaid. Until recently the car was always there and waiting, but now they are so understaffed that there are not enough people there to go and get the cars. So I walk into the office and the young lady takes my ticket and then asks me how I want to pay. I prepaid and I turned in the receipt when I dropped off my car. So, not only is my car not ready, but my ticket with my key wasn’t even pulled from the HUGE pile of keys. During my walk from the street all the way to the back I happened to see my car and it wasn’t blocked in and there was no way that I was going to wait for them to find one of the guys that was supposed to be getting cars, there seemed to be only 2 people out getting cars. The girl at the desk even admitted that they were WAY under staffed. You are also taking a risk with your car because as I was walking back to the street to get my car myself the two guys that were getting cars were FLYING around the parking lot in customer vehicles. I wish that I could recommend another place, but as I mentioned I have been using this place for years so I haven’t no experience any place else. After these last two experiences at AviStar I figure that any place else couldn’t help but be better than what this place has turned into.
We were not happy with the condition of the parking accommodations as far as being able to maneuver the car out of the lot. Cars parked too close together and driving aisles not adequate. Staff was friendly, shuttle was on time and courteous.
We have used this service in the past and found it pretty reliable. I understand that they are remodeling and working out of trailers, but the place was a mess! Shorthanded on staff, only running one shuttle. Not so sure we will go back. I felt badly for the employees (3) they had one lady manning the phones, dispatching and taking money. One retrieving cars and one driving the shuttle.
no complaints at all decent price good service
The lot is in terrible shape with standing water everywhere. The 'office' is a trailer with no room for people to wait to check out. The shuttle took 35 minutes to pick us up, not the 15 the dispatched told us. We then had to wait 45 anxious minutes as my keys were missing and my car was unaccounted for. In all the confusion, when my car finally arrived, no one actually verified I was the owner of my car. Overall a very horrible experience and would recommend no one park here. No one seemed to care.
Place and Staff was friendly and helpful. The only issue was on my return it took really long for the shuttle to arrive. Preflight a competitor had 3 shuttles come and go before mine arrived.
Had to wait 15-20 min for shuttle to take us to the airport. It was an early flight so they probably only had one shuttle running. Location for pick up after flight was hard to find. Parking lot condition was horrible. It had been raining so it was muddy and full of puddles. When I picked up my car it was all mud splattered and inside had mud on the floor and the door.
Shuttle to the airport took a while to return and take us to the airport, but the worse part was waiting over 25 mins when we returned to be picked up at the airport. Pre-flight and Wally Park both had 3-4 shuttles comes by while I was waiting for Avistar. And when calling to find out where the shuttle was, I had to call several times before someone actually answered the phone! Once I got the attendee on the phone, they were less than enthusied to assist. I will definitely not be looking to stay here as my first choice.
The time more than hour.
The front office could be better looking, not sure if it was because it was under construction, but service was good
they left dry green stuff on our car seat and steering wheel that smelled like puke and they weren't answering the phone when we were requesting a shuttle from airport
Although our vehicle was fine when we arrived to pick it up, we will not use this service in the future. The facility was under par (lots of pot holes in the lot, spots for vehicles were not clearly defined, etc.), the check in process was unclear, and we left with an uneasy feeling. Upon our return, we were told that although we thought we were locked into a daily fee, our fee had increased by over a dollar per day. I do understand that they are currently under construction, but customer service and first impressions are important to retain customers.
Much better than 5 years ago
My car was probably left underneath a tree which is good in the shade however it was full of birds poop. I would have loved it if the car could have been cleaned before I received it because I had to go spend another $10 to pay for cleaning the car when the whole point of parking with Avistar was the competitive pricing.
The lot was rough and hard to roll bags. Car was dirty and wheels were muddy. Service was fine and we didn't have to wait. Outbound or inbound. My main concern.