Distance from airport: 4 miles
*Sales Tax - 6.00%
*Sales Tax - $0.53 total
Arrive to park 15 minutes before you want to be at your terminal.
FREE transportation from your car to/from all airport terminals is provided 24 hours per day on demand. Complimentary luggage assistance.
Open 24 hours. Outdoor valet parking
AviStar Airport Parking offers outdoor valet parking at competitive prices close to ORD. You need to arrive 15 minutes prior to the time you need to be at the Chicago O'Hare terminals. The arrival and departure area is canopied for your comfort. You will receive free luggage assistance, complimentary bottled water and free transportation from your car to/from all airport terminals. You will receive a parking ticket which will have the necessary information on the back to arrange pick up. After retrieving your luggage you can call toll free 847-678-7275. For O'Hare Domestic Terminals, pickup is at the Shuttle Center Door #1. For O'Hare International Terminal, pickup is at Door #5E baggage level. Please note that points for The Spot Club or Premier Parker program will only be earned for the amount that you pay at the lot. Safe, secure and open 24 hours a day.
Overall pretty good, although there was an unusually long wait for the shuttle when I got back..
You have some major problems. Staff is poorly trained and easily over whelmed. I witnessed pure chaos and total paralyzation. Significant issue with prioritizing and focus and speed. I watched one after another of your staff bumble from one customer to another and ultimately service no one. I am afraid to use your service as some poor people were there for more than 2 hours trying to get their cars. Shuttle staff was nice and helpful on both inbound and outbound. Beyond that.......whew, you have problems!
Avistar was short staffed on New Years Day. Only 3 valet employees were getting cars. The wait time to get my car was over an hour. The employees worked hard to get peoples cars, however, poor management on Avistars part not to prepare for this load. Compliments to the valet employees who had good attitudes.
They were not adequately prepared for the events that occurred.
Everything was good.
Thanks for having such a great service.
Waited 45+ minutes for shuttle, then another 30+ minutes for them to locate the keys to other cars to be able to get my car to me. Almost 2 hour event overall. Nice staff, horrible coordination.
Had to wait 45 minutes for our car to be brought out to us when we reached Avistar.
When we tried to find our car we kept getting sent on a wild goose chase pulling 6 pieces of luggage in sub zero weather and sick. We have used your service in the past and were happy with it. I thought with the claim ticket they could tell me exactly where my car was, I was wrong.
Worse experience ever. Very rude attendants. Asked me if I wanted the car to park indoor or outdoor and didn't let me know that I had to pay more for outdoor parking. I don't care about the extra but I don't like the hidden fee like this.
It was our worst experience with airport parking lots. When we arrived I tried to called to let them know that we have arrived..no one answered the phone for over 30 minutes. I called 26 times before someone picked up the phone!!! The woman was very rude on the phone, gave us the wrong direction to the pick up area. It was 9 deg outside and we had to walk around 20 minutes in freezing cold with 2 young kids. I found out from the driver that there is actually an easier inside route to the shuttle pick up area. When we got there the car was not ready....it was advertised that the car was supposed to be running, warmed up and snow cleaned.....after some wait, the guy went and brought the car....all the windows to the car were open,,snow was in the car and the snow on the windows were NOT cleaned....he intentionally did that because we complained about the poor service!!! We will never use AVistar!!!! We are frequent travelers and we were looking for airport parking service in Chicago as we just moved here....we will look elsewhere!!! I Will Also post this on trip advisor and yelp!!! And I have never done that!!! Those guys you hired to work at AVistar should be fired!!!!
I was left on hold for over 15 minutes, the driver was nice but my car was not warm.
I have been using Avistar for over 4 years and this is the first time I have ever encountered a mess like this.
service was excellent.We misplaced our ticket but still were able to get car in time.
My concern is how do I know for sure that my car was actually kept in the COVERED area if I prepaid?
Parking was good, and the lot staff cleaned the snow off the car for us.
I'll never take a limo again. This service is too convenient.
When I was departing O'Hare, the shuttle driver didn't appear to have any concern regarding passengers departure times. There was another couple on the shuttle that had a sense of urgency in getting to their terminal, but he decided to very, very slowly leave the shuttle to empty a little waste basket and then very slowly returned and then made everyone on the shuttle wait for another 5 to 10-minutes. When asked about this, he said he was waiting for more passengers that never came causing the other couple some distress. He was nice, but should have been more responsive to the passengers needs.
Great Service! I was little nervous about leaving my keys though