*Sales Tax - 5.00%
*State Tax - 9.00%
Please check-in at the front desk.
Airport shuttle runs 24 hours to and from the airport approximately every 15 mins.
Open 24 hours
Breakdowns based on 31 ratingsWRITE A REVIEW
1-18 of 18 Reviews
Aucune attente a l'arriv
Had to park in back section, but no issue. Shuttle is hotel only so not a huge conglomerate shuttle. I'll go back again.
the parking lot is inadequate. there is not enough space
I Will certainly go back.
unfriendly front desk ,i was charged to take the shuttle 20$ when it was stated free shuttle on your site, said free coffee didnt get that either, not a gated parking area ,when i arrived back from my trip i called they answered,waited 45mins they didnt show had to take a taxi another 20$ all in all 40$ extra i could have parked at the airport for that price very disappointed with your service I demand a total REFUND and this place should be off your site !!!
We had a very bad experience when arriving to the hotel to leave the car early in the morning Dec 14th. The lady was unpolite, when I did not understand that I had to pay a balance, instead of indicating the balance amount and explaining politely, she kept saying: pay! pay! She told us then that the shuttl would leave at 8:45 (we arrived at 8:20 am), when at 8:50 my husband asked her when will we leave, she was agan unpolite, and told us if we do not like it, take the taxi. I must say than on our return, the man at the phone was couteous, poite and patiet. He clearly explained where we should wait for the shuttle. He is the reason why I am giving 2 starts instead of 1.
When checking in, attendant could not find the reservation and wanted me to pay extra price as to compared to the voucher. We had an argument and finally she accepted terms as per the voucher. When checking out, we were not on their list for the shuttle pick up at the airport and we had to explain again and again on the phone the way we booked and that our car was on their parking lot. Definitely, I do not recommend this parking.
Parking lot could use a little care: bur bushes were lining the lot and got caught in our clothes and suitcases. You do have to manually unlock and re-lock the gate padlock and chain to get in and out, but it is straightforward. Shuttle back from Dorval required a quick phone call (answered on first try) and was very fast (< 10 min at 1:00 AM), and shuttle to Dorval was about 15 minutes.
Definitely recommend. Nice people working. Great price,
The service was great but the parking place where i was told to park the car was near working area so my car was like i did a drive in the forest.
Very nice person and very convenient location--only 3 minutes drive from the airport. For my both pick-up and drop-off experience, the shuttle vehicle was on time and spacious. The manager (who also drove the shuttle vehicle) was very helpful and he is bilingual. Strongly recommended!
a phone call is needed for the shuttle not convenient if you do not have a cell phone
The reservation site worked fine. The facility Auberge Airport Inn Dorval was a disaster and should be removed from your offering. They did not pick up their phone. We called several times and were there almost an hour before we had to spend money to take a cab. I should have read the other reviews first because they are consistent.
Very dissatisfied with the customer service that the hotel offered where we parked our car. We had to call them to be picked up and when we did they never showed up. It took about an hour to get a ride to my car. And every time we called after asking for a ride no one answered the phone. When she finally did show up the driver yelled at us and another couple snagged our seats and she almost did not take us back to the hotel even though we had been waiting for over an hour! The whole thing was ridiculous!
Excellent service & wonderful option for parking at airport.
First experience with this lot last month was pleasant and efficient except for the fact that the lot itself is poorly maintained and after picking up the car I was asked to lock up after myself - with a chain and padlock! Second experience was terrible. Clerk spoke minimal English and no French, didn't understand the charges and didn't know how to process credit cards. Ended up writing everything out for her by hand. On my return encountered same clerk who said I hadn't paid so we had to go through the same process. When I protested, she got someone on the phone who knew about the system and we finally sorted it out. Then to add insult to injury she handed me the key to the lot and asked that I bring back the key after I locked up and it was in pouring rain! Will never use this lot again. Am not paying for a do-it-yourself lot.
The lady who handled the drop off was very, very nice and extremely helpful. When picking up the car, the man on duty , showed up quickly but was busy and we had to open and close the pad-locked and chained gate ourselves. The place is very conveniently located to the airport and reasonably priced. In fact, it was quite cheap. The overall experience was very positive.
Very easy to use. Everyone was very helpful. Would use again.