ACE Rent A Car - Indianapolis Airport IND

5773 West Washington St., Indianapolis, Indiana 46241

(134 reviews)

Distance from airport: 8.7 miles

Avg Shuttle Wait Time

less than 5 minutes

  • ACE Rent A Car IND Logo
  • Distance from the Airport8.7 miles
  • Ratings585
  • DirectionsClick Here

Overall Rating

4.6

134 Reviews

Reserve

Choose parking option

  • Valet

  • Days

    X
  • Special Feature

    • Free Cancellations
  • Price

    $700per day
  • RESERVE

*Airport Access Fee - 11.10%

*State Tax - 6.00%

*Fuel Surcharge - 1.75%

Details

Parking Options & Amenities

  • Car Care
  • Car Wash
  • Curbside
  • Customer Restrooms
  • Exterior Fence
  • Free Coffee
  • Free Newspaper
  • Handicap
  • Open 24 Hours
  • Security Cameras
  • Self Park
  • Valet

Arrival Info:

Please pull up to the front of the office and the attendant will take your car. Free shuttle bus to the Airport. Please arrive at ACE Rent A Car 15 minutes prior to the time you would like to arrive at your airport terminal.

Airport Transportation

We have a continuous shuttle service that runs 24 hrs a day, 7 days a week. When you arrive, please give us a courtesy phone call so that we may provide the most efficient service possible.

Operation Hours

Open 24 hours - with continuous shuttle service available.

Additional Information

Ace Rent A Car offers secure parking close to IND at a great price. As trusted operators they provide a professional service with free shuttle buses running between Ace Rent A Car and Indianapolis Airport. Please arrive at ACE Rent A Car 15 minutes prior to the time you want to be at your airport terminal. When you arrive please pull up to the front of the office at Ace Rent A Car and one of the parking attendants will transfer your luggage to the shuttle bus then take your car. On your return to Indianapolis Airport, please call 800-242-7368 for shuttle pickup. The shuttle bus comes upon request. Please proceed to Zone 5 of the Ground Transportation center for our pickup area.

Reviews

Breakdowns based on 585 ratings

WRITE A REVIEW
  • Overall Rating

    4.6

    • 427
    • 115
    • 27
    • 4
    • 11

1-20 of 134 Reviews

  • Elizabeth B. December 12th, 2015

    verified customer

    Personnel shortage made the wait for shuttle longer than usual. And, although I was first at the loading zone, I barely got on the shuttle....Drivers have always been helpful and friendly.

  • Patricia M. December 8th, 2015

    verified customer

    Need to change the name on web to name of company. If just looking for Ace, would have never found it. Need to put name of Payless on web!!! Even this review says "Ace".

  • Jeanne S. December 1st, 2015

    verified customer

    Our car had not been pulled into the driveway upon our return with the shuttle even though we had sent a text ahead of time with our vehicle number.

  • Allen D. December 1st, 2015

    verified customer

    I very much appreciate everyone's help with jump starting our car.

  • Lyle P. December 1st, 2015

    verified customer

    Used to be a great spot to park for the airport. Avis bought Ace, which is Payless, a few months ago and the service has been going downhill. When it was Ace, they had 3 shuttles running and your wait was NEVER over 5 mins, this last trip we waited 30 mins, from the time I called! Only had one shuttle running and was told this is the way it going to be in the future because Avis doesn't care about this part of the business. Guess I'll have to go elsewhere from now on...

  • Miriam J. November 24th, 2015

    verified customer

    I have used this parking in the past and would have as I first text them and receive the given it an overall good report but upon this trip the pick up from the airport was much much too long I use their option of texting and received a confirmation immediately, but no ride ever came out then have to follow up with a phone call.For this reason poor rating

  • Stephanie H. November 20th, 2015

    verified customer

    We I arrived in the day of my departure I waited for over 10 minutes in my car and no one came out to assist me. Had to drag my bags inside and up the stairs to check in and then wait nearly 15 minutes for the shuttle to take me to the airport - a total of 25 minutes at your lot before I got to the airport. Staff was rather apathetic that customers were there. Pick up from the airport was seamless and extremely timely, especially considering my flight arrived at 12:30 a.m. My car was waiting for me when I arrived back at your lot.

  • James J. November 13th, 2015

    verified customer

    Over 30 minutes was too slow. We use your service for its quick response to the airport. May need to change.

  • Cathy D W. October 13th, 2015

    verified customer

    Our car was not ready on our return. I called and gave reservation # when we cleared gate, and the driver called-in our number in transit.....but it was not brought to the front until I went in and told attendants to give me the fob and I would find the car. Very poor service....disappointing.

  • Patrick C W. October 5th, 2015

    verified customer

    Drivers are professional and helpful

  • Pathik B. September 28th, 2015

    verified customer

    driver and cashier were courteous and nice

  • Mary R. September 27th, 2015

    verified customer

    Always an easy time. You guys are awesome! Easy reservation process, polite attendants and great drivers.

  • Erwin K. September 24th, 2015

    verified customer

    On our return trip, we waited only 30 seconds and the shuttle was there. People must have called in shortly before we had picked up our suitcases. KEEP UP THE GREAT WORK!!!

  • Carl C. September 21st, 2015

    verified customer

    Excellent service, both in drop-off and pick-up. Car had been washed, per my instructions. All worked well.....

  • Judith S. September 15th, 2015

    verified customer

    Park and Fly did not have the ACE sign

  • Gerald M. August 12th, 2015

    verified customer

    Very personable driver. He was there within minutes of our call.

  • MONIKA J. August 9th, 2015

    verified customer

    quick check in service helpful and courteous drivers fast and easy service very satisfied will recommend to others

  • Edwin L. August 8th, 2015

    verified customer

    Way too long of a wait. And on the way back the driver exited at Sam jones instead of Washington

  • Elizabeth C. August 6th, 2015

    verified customer

    I've used your service twice this year and will continue to do so. Excellent, courteous, and efficient service.

  • R James A. July 24th, 2015

    verified customer

    Your website is still ACE so we were looking for ACE signs to find the lot but it is now Payless. A little hitch but you do need to get your signage and online presence the same.

1-20 of 134 Results