Distance from airport: 8.7 miles
*Airport Access Fee - 11.10%
*State Tax - 6.00%
*Fuel Surcharge - $1.75 total
Please pull up to the front of the office and the attendant will take your car. Free shuttle bus to the Airport. Please arrive at ACE Rent A Car 15 minutes prior to the time you would like to arrive at your airport terminal.
We have a continuous shuttle service that runs 24 hrs a day, 7 days a week. When you arrive, please give us a courtesy phone call so that we may provide the most efficient service possible.
Open 24 hours - with continuous shuttle service available.
Ace Rent A Car offers secure parking close to IND at a great price. As trusted operators they provide a professional service with free shuttle buses running between Ace Rent A Car and Indianapolis Airport. Please arrive at ACE Rent A Car 15 minutes prior to the time you want to be at your airport terminal. When you arrive please pull up to the front of the office at Ace Rent A Car and one of the parking attendants will transfer your luggage to the shuttle bus then take your car. On your return to Indianapolis Airport, please call 800-242-7368 for shuttle pickup. The shuttle bus comes upon request. Please proceed to Zone 5 of the Ground Transportation center for our pickup area.
Breakdowns based on 621 ratingsWRITE A REVIEW
1-20 of 167 Reviews
The only one bad thing was the waiting time when we came back from NYC after an already delayed flight. We had to wait about 35-40 minutes befo being picked up
I reserved online thru ace rent a car but the name is different so we were confused. We had the address so that is what we went by
Since this is not my first time to use "ACE" it is much easier now to find the place. The problem was when I first booked it online it was (and still IS !) ACE Rent-A-Car. When my GPS announced that I had arrived at my destination, there was no "ACE" anywhere I could see. I proceeded only to be prompted by my GPS to "Turn around if possible". I did this two more times until I decided to pull over at "PayLess", that's when I found out they're one and the same. It was very frustrating finding the place, more so probably for one trying to catch his plane on time. I give an overall rating of "Good", but please change the online name now to "PayLess"... or add the "ACE" to your lot location billboard.
I had a good experience with ACE (Payless) parking. My only complaint is that when I returned from my trip around 4am, I had to call 4 times before someone picked up and then I waited almost 25 minutes for the shuttle to arrive at the airport. Even with this, I would use them again, as the staff were friendly, it was affordable, and mostly convenient.
Will use this service again, prices were real fair
We were a little unsure of finding the parking lot in the dark evening. You need to state that it is a Payless rental since that is indicated by the sign.
Drivers were very courteous and engaging.
Staff very courteous and proficient. Will be using there services from here on out.
I've used this location for years and have always been pleased. It's probably been over a year since I last traveled. This is the first time since I retired and I was somewhat disappointed.. Service was slow. Drivers not particularly friendly. In general the whole place has just seemed to have slipped.
online still showed as Ace rental so caused little confusion for physical location
3rd time I've parked there. Always a good experience. Everyone is friendly and there is little wait for anything.
When we dropped our car the shuttle was there waiting. The driver was courteous, He told us how they would have our car ready and waiting and running either warmed up or cooled down. When we landed I texted to say we had landed and gave our ticket number. Was we had retrieved our bags and waited by ground transportation Lot 3 for 5 minutes we phoned to see whether we had missed the shuttle. They asked for my ticket number again and make, color of my car. We waited for a total of 20 minutes. When we got to the lot our car had not even been brought up we had to wait for them to go and fetch the car. This added a lot of time onto an already long wait. Our flight came in just after 10. We caught the shuttleat 10:48, we left the car parking at 11:15.
Staff was friendly. Shuttle wait was short. A little confusing inside building as to where to sign in for parking as there is another business in the same building.
Shuttle from airport was very prompt! Driver was friendly and nice.
Great place to park. Easy to find, access and good service.
Need to change the name on the website, it is actually Payless Car Rental not Ace. The staff was great, no waiting at all the shuttle was ready when we arrived at the lot and when we returned there was a shuttle already at the airport. They had our car waiting for us at the office when we arrived and was seamless. Will definitely park here again when flying out of Indianapolis. Thanks
Drop off is great. Quick shuttle to the airport but the pickup service when you return is too long. More than once I have waited over 30 minutes for a shuttle to pick me up.
Car wasn't ready when we returned from air port had to wait on it
would use again
Very handy. No waiting. Will do again!