ACE Rent A Car - Indianapolis Airport IND

5773 West Washington St., Indianapolis, Indiana 46241

(164 reviews)

Distance from airport: 8.7 miles

Avg Shuttle Wait Time

less than 5 minutes

  • ACE Rent A Car IND Logo
  • Distance from the Airport8.7 miles
  • Ratings617
  • DirectionsClick Here

Overall Rating

4.6

164 Reviews

Reserve

Choose parking option

  • Valet

  • Days

    X
  • Special Feature

    • Free Cancellations
  • Price

    $700per day
  • RESERVE

*Airport Access Fee - 11.10%

*State Tax - 6.00%

*Fuel Surcharge - $1.75 total

Details

Parking Options & Amenities

  • Car Care
  • Car Wash
  • Curbside
  • Customer Restrooms
  • Exterior Fence
  • Free Coffee
  • Free Newspaper
  • Handicap
  • Open 24 Hours
  • Security Cameras
  • Self Park
  • Valet

Arrival Info:

Please pull up to the front of the office and the attendant will take your car. Free shuttle bus to the Airport. Please arrive at ACE Rent A Car 15 minutes prior to the time you would like to arrive at your airport terminal.

Airport Transportation

We have a continuous shuttle service that runs 24 hrs a day, 7 days a week. When you arrive, please give us a courtesy phone call so that we may provide the most efficient service possible.

Operation Hours

Open 24 hours - with continuous shuttle service available.

Additional Information

Ace Rent A Car offers secure parking close to IND at a great price. As trusted operators they provide a professional service with free shuttle buses running between Ace Rent A Car and Indianapolis Airport. Please arrive at ACE Rent A Car 15 minutes prior to the time you want to be at your airport terminal. When you arrive please pull up to the front of the office at Ace Rent A Car and one of the parking attendants will transfer your luggage to the shuttle bus then take your car. On your return to Indianapolis Airport, please call 800-242-7368 for shuttle pickup. The shuttle bus comes upon request. Please proceed to Zone 5 of the Ground Transportation center for our pickup area.

Reviews

Breakdowns based on 617 ratings

WRITE A REVIEW
  • Overall Rating

    4.6

    • 448
    • 121
    • 29
    • 5
    • 13

1-20 of 164 Reviews

  • LaTasha G. June 22nd, 2016

    verified customer

    I had a good experience with ACE (Payless) parking. My only complaint is that when I returned from my trip around 4am, I had to call 4 times before someone picked up and then I waited almost 25 minutes for the shuttle to arrive at the airport. Even with this, I would use them again, as the staff were friendly, it was affordable, and mostly convenient.

  • DONALD K. June 18th, 2016

    verified customer

    Will use this service again, prices were real fair

  • Elaine W. June 16th, 2016

    verified customer

    We were a little unsure of finding the parking lot in the dark evening. You need to state that it is a Payless rental since that is indicated by the sign.

  • Douglas D. June 11th, 2016

    verified customer

    Drivers were very courteous and engaging.

  • Syta R D. June 1st, 2016

    verified customer

    Staff very courteous and proficient. Will be using there services from here on out.

  • Vern D. May 24th, 2016

    verified customer

    I've used this location for years and have always been pleased. It's probably been over a year since I last traveled. This is the first time since I retired and I was somewhat disappointed.. Service was slow. Drivers not particularly friendly. In general the whole place has just seemed to have slipped.

  • Kathy P. May 17th, 2016

    verified customer

    online still showed as Ace rental so caused little confusion for physical location

  • Peggy Z. May 17th, 2016

    verified customer

    3rd time I've parked there. Always a good experience. Everyone is friendly and there is little wait for anything.

  • Buddy N. May 16th, 2016

    verified customer

    When we dropped our car the shuttle was there waiting. The driver was courteous, He told us how they would have our car ready and waiting and running either warmed up or cooled down. When we landed I texted to say we had landed and gave our ticket number. Was we had retrieved our bags and waited by ground transportation Lot 3 for 5 minutes we phoned to see whether we had missed the shuttle. They asked for my ticket number again and make, color of my car. We waited for a total of 20 minutes. When we got to the lot our car had not even been brought up we had to wait for them to go and fetch the car. This added a lot of time onto an already long wait. Our flight came in just after 10. We caught the shuttleat 10:48, we left the car parking at 11:15.

  • Vicky L. May 15th, 2016

    verified customer

    Staff was friendly. Shuttle wait was short. A little confusing inside building as to where to sign in for parking as there is another business in the same building.

  • Diana J. May 13th, 2016

    verified customer

    Shuttle from airport was very prompt! Driver was friendly and nice.

  • Michael D. May 7th, 2016

    verified customer

    Great place to park. Easy to find, access and good service.

  • William W. April 29th, 2016

    verified customer

    Need to change the name on the website, it is actually Payless Car Rental not Ace. The staff was great, no waiting at all the shuttle was ready when we arrived at the lot and when we returned there was a shuttle already at the airport. They had our car waiting for us at the office when we arrived and was seamless. Will definitely park here again when flying out of Indianapolis. Thanks

  • Stephanie H. April 24th, 2016

    verified customer

    Drop off is great. Quick shuttle to the airport but the pickup service when you return is too long. More than once I have waited over 30 minutes for a shuttle to pick me up.

  • Edward M. April 23rd, 2016

    verified customer

    Car wasn't ready when we returned from air port had to wait on it

  • Linda Z. April 21st, 2016

    verified customer

    would use again

  • Sarah B. April 21st, 2016

    verified customer

    Very handy. No waiting. Will do again!

  • Regina F. April 13th, 2016

    verified customer

    Have used this lot in the past, definitely will use again and highly recommend.

  • Jennifer B. April 10th, 2016

    verified customer

    Even at peak capacity, everyone was friendly and helpful. We have used this service several times and will continue coming back.

  • Lynn T. April 8th, 2016

    verified customer

    The experience was positive

1-20 of 164 Results