Distance from airport: 8.7 miles
*Airport Access Fee - 11.10%
*State Tax - 6.00%
*Fuel Surcharge - 1.75%
Please pull up to the front of the office and the attendant will take your car. Free shuttle bus to the Airport. Please arrive at ACE Rent A Car 15 minutes prior to the time you would like to arrive at your airport terminal.
We have a continuous shuttle service that runs 24 hrs a day, 7 days a week. When you arrive, please give us a courtesy phone call so that we may provide the most efficient service possible.
Open 24 hours - with continuous shuttle service available.
Ace Rent A Car offers secure parking close to IND at a great price. As trusted operators they provide a professional service with free shuttle buses running between Ace Rent A Car and Indianapolis Airport. Please arrive at ACE Rent A Car 15 minutes prior to the time you want to be at your airport terminal. When you arrive please pull up to the front of the office at Ace Rent A Car and one of the parking attendants will transfer your luggage to the shuttle bus then take your car. On your return to Indianapolis Airport, please call 800-242-7368 for shuttle pickup. The shuttle bus comes upon request. Please proceed to Zone 5 of the Ground Transportation center for our pickup area.
Breakdowns based on 542 ratingsWRITE A REVIEW
1-20 of 115 Reviews
Your website is still ACE so we were looking for ACE signs to find the lot but it is now Payless. A little hitch but you do need to get your signage and online presence the same.
The wait was more than 30 minutes. Way,way too long. We have used your service before so we are willing to try again. But the couple with us said "never again!"
I appreciate the great customer service. Shuttles were on time and the shuttle driver was an enthusiastic person. There was some wait time and I understand that these happen and I was surprised that the guy over the counter gave me a discount for that. Great customer service. Will definitely recommend to others
The only thing keeping this from a 5 star rating is my initial arrival. They obviously just had a rush as there were several cars waiting to be parked. I have always been greeted at my car, but this time I had to walk up to the building. I went in and waited for someone to greet me. I was handed the paper to fill out, then the man walked away. I stood around waiting and decided to go outside to find someone. He came back from the parking lot and continued to walk right past me as I had the paper held out. I finally got everything settled and was off on the next shuttle. From there, everything I love about this service was back on track. The pick up was fast, and I was taken care of. I understand that there was a rush, but at the point of my dropoff, I was the only person needing help with 2 men on duty.
I have parked with you several times and generally have been pretty pleased with the service. Outbound service was as usual fine. My return...not so great. I was simply travelling overnight so I had no checked bags and called from the main terminal as I was headed for the escalator to the pick up area where I ended up waiting for forty minutes for a shuttle. As I waited I had 3 of your competitors shuttles go by and it began to make me think I had chosen the wrong parking service. When I finally got to the parking office there was no one working the parking counter so I waited in the car rental line for another 10 minutes while car rentals were be processed. On the upside when the car rental clerk noticed my disapproval/impatience that he was leaving the building to do a walk around with a car customer he instructed me to just pick up my car keys from the parking counter and that he would waive the balance of my parking fees
Worst experience I've ever had using this company for parking. Had a 30 minute wait for shuttle ride back to car. website was jacked up when I made the reservation so it didn't charge me the full parking amount, I had to go in and settle up upon return and it was late and I just wanted to get going on my 1 1/2 hour drive home. The parking rates are not much cheaper than on airport parking, which is what I may start using.
They need to do a better job of identifying their vans. It was confusing on pick up. It said Payless Car Rental. Since this is change from what I was used to (ACE) I was uncertain. Another person waiting was very aggitated by not being adequately identified.
You are great and I will use this parking again.
Change over of name caused much confusion
Good experience !
The only real comment was there was a long wait for the van once we called the service. It took over 20 minutes. I will say we got in about 11:20PM at night so many be we should have called as soon as we got off the plane.
My wife thought the driver of the van that picked us up was driving way to fast !
Good on pick up to airport but very bad on return. Only two staff on duty - they could not keep up.
First of all thank you for asking the question. I love the service and your drivers are top notch. What I have a real issue with is the check-in process. I make a reservation and spend an additional $5.00 for reserving a spot. I provide all the information. When I show up on the lot I have to wait for an inside person to hand me a piece of form to fill out again. I am only wanting to get to airport quickly and efficiently. I find it very FRUSTRATING to do this. If I take the time to do this online you should be able to capture the information needed. All I would need is my confirmation number. I can leave my confirmation slip in my car and jump in the van and go. You could then text me the claim check # to my phone.... along with directions on how to notify you upon my return. You guys are so close to taking you service to the next level with one small change in your process.
I was never informed that the name had been changed to Payless Parking. The sign at the light said Ace Rent-a-Cat as did my claim check. I was left standing at the airport curb for 40 minutes. The kid at the desk at the parking site couldn't have cared less and tried to make the situation my fault by saying, "Our vans have said Payless Parking for six months." How was I to know that?
Get more help at night to assist on late night return flights.
Exceptional experience. Everything was well planned and executed. Drivers were very personable.
Great service. We have used Payless/Ace several times. They are always fast and friendly.
Second time using this place with very poor service! The inital drop off was good with a gentleman meeting me for the information and receipt as I had pre-paid. The return from the airport seemed good. When I called for the pick up, I asked that my car be started so it would be warm as it was about 15 degrees outside. The response was that they will only do that for pre pay customers, I informed him I was a pre pay customer, he response was 'OK, we will start the car then". On arrival, our bags were placed inthe trunk, and I thanked the driver. As my son attempted to open the drivers side car door, the handle fell off. Obviously someone did this and no one was going to tell us?! I went inside, waited my turn, and informed them that my door handle was broke. No one would make eye contact with me. A very nervous man tried to find the insurance claim form. All they could find was a rental form. I filled out as much as I could about what occurred. Still waiting for a return call from the company. You think that they would have been waiting for me when I arrrived to let me know of this accident, and I am sure it was due to the frozen conditions outside. They could careless that I had issues. My door did close for our 1.5 hour drive home. Never use this place again, will go down the street to Plainfield, IN at the OTHER Park Ride and Fly.
I decided to use this company a second time due to having a good experience 4 months ago. I called them at 1:05 AM for a pick up. At 1:35 AM I called back and asked how much longer. I was informed that the driver has already picked up two people. He asked me if I called in and I told him yes I did at 1:05. There needs to be protocol in place so the customer that calls for the pick up is not inadvertently left behind. This should have not happened as I was asked for my tag number. The driver should have known that tag number or at least our last name. Upon arrival to pick up, he should have inquired the tag number or last name instead of assuming the two people standing there were the ones that called at 1:05. It was 1:48 AM before we got picked up. We had two small children with us. Not even an apology - poor service. I will not use them again nor will I recommend.