ACE Rent A Car - Indianapolis Airport IND

5773 West Washington St., Indianapolis, Indiana 46241

(98 reviews)

Distance from airport: 8.7 miles

Avg Shuttle Wait Time

less than 5 minutes

  • ACE Rent A Car IND Logo
  • Distance from the Airport8.7 miles
  • Ratings510
  • DirectionsClick Here

Overall Rating

4.6

98 Reviews

Reserve

Choose parking option

  • Valet

  • Days

    X
  • Special Feature

    • Free Cancellations
  • Price

    $700per day
  • RESERVE

*Airport Access Fee - 11.10%

*State Tax - 6.00%

*Fuel Surcharge - 1.75%

Details

Parking Options & Amenities

  • Car Care
  • Car Wash
  • Curbside
  • Customer Restrooms
  • Exterior Fence
  • Free Coffee
  • Free Newspaper
  • Handicap
  • Open 24 Hours
  • Security Cameras
  • Self Park
  • Valet

Arrival Info:

Please pull up to the front of the office and the attendant will take your car. Free shuttle bus to the Airport. Please arrive at ACE Rent A Car 15 minutes prior to the time you would like to arrive at your airport terminal.

Airport Transportation

We have a continuous shuttle service that runs 24 hrs a day, 7 days a week. When you arrive, please give us a courtesy phone call so that we may provide the most efficient service possible.

Operation Hours

Open 24 hours - with continuous shuttle service available.

Additional Information

Ace Rent A Car offers secure parking close to IND at a great price. As trusted operators they provide a professional service with free shuttle buses running between Ace Rent A Car and Indianapolis Airport. Please arrive at ACE Rent A Car 15 minutes prior to the time you want to be at your airport terminal. When you arrive please pull up to the front of the office at Ace Rent A Car and one of the parking attendants will transfer your luggage to the shuttle bus then take your car. On your return to Indianapolis Airport, please call 800-242-7368 for shuttle pickup. The shuttle bus comes upon request. Please proceed to Zone 5 of the Ground Transportation center for our pickup area.

Reviews

Breakdowns based on 510 ratings

WRITE A REVIEW
  • Overall Rating

    4.6

    • 391
    • 88
    • 22
    • 2
    • 6

1-20 of 98 Reviews

  • Jonie S. March 9th, 2015

    verified customer

    Great service. We have used Payless/Ace several times. They are always fast and friendly.

  • Lori M. January 7th, 2015

    Second time using this place with very poor service! The inital drop off was good with a gentleman meeting me for the information and receipt as I had pre-paid. The return from the airport seemed good. When I called for the pick up, I asked that my car be started so it would be warm as it was about 15 degrees outside. The response was that they will only do that for pre pay customers, I informed him I was a pre pay customer, he response was 'OK, we will start the car then". On arrival, our bags were placed inthe trunk, and I thanked the driver. As my son attempted to open the drivers side car door, the handle fell off. Obviously someone did this and no one was going to tell us?! I went inside, waited my turn, and informed them that my door handle was broke. No one would make eye contact with me. A very nervous man tried to find the insurance claim form. All they could find was a rental form. I filled out as much as I could about what occurred. Still waiting for a return call from the company. You think that they would have been waiting for me when I arrrived to let me know of this accident, and I am sure it was due to the frozen conditions outside. They could careless that I had issues. My door did close for our 1.5 hour drive home. Never use this place again, will go down the street to Plainfield, IN at the OTHER Park Ride and Fly.

  • Diane H. October 27th, 2014

    I decided to use this company a second time due to having a good experience 4 months ago. I called them at 1:05 AM for a pick up. At 1:35 AM I called back and asked how much longer. I was informed that the driver has already picked up two people. He asked me if I called in and I told him yes I did at 1:05. There needs to be protocol in place so the customer that calls for the pick up is not inadvertently left behind. This should have not happened as I was asked for my tag number. The driver should have known that tag number or at least our last name. Upon arrival to pick up, he should have inquired the tag number or last name instead of assuming the two people standing there were the ones that called at 1:05. It was 1:48 AM before we got picked up. We had two small children with us. Not even an apology - poor service. I will not use them again nor will I recommend.

  • Robert C. August 11th, 2014

    verified customer

    First time user and the experience was great. Plus I saved some money!

  • Nelson J. August 6th, 2014

    verified customer

    great service and quick

  • Michael B. August 2nd, 2014

    verified customer

    Great service for a great price!

  • Tracy S. July 29th, 2014

    verified customer

    Efficient staff, courteous drivers, well-priced (and used a discount :) ****Office staffer on 7/21/14 able to give concise directions over the phone; I was mis-directed by my own TYPO to the east side (Irvington) at 8:20 a.m. My family of six were able to be in the airport before 9 a.m. and had plenty of time to clear TSA and make our flight **** Again, many thanks !!!

  • Garudadwajan B. July 28th, 2014

    verified customer

    Service was excellent. Less than 2 minutes wait for shuttle to and from airport. Very comfortable Mercedez Van shuttle.

  • Pathik B. July 28th, 2014

    verified customer

    This place was under-staffed for the late shift, which is a terrible thing to do to your customers past midnight. They did not have the car ready and waiting as they have in the past. They did not know where keys were. 3 customers went behind the counter to help the one staff person find their keys and find their own cars in the lot after waiting for 30+ minutes. No one was happy having to leave the lot at 1am after doing the company's work for them.

  • Fred D. July 26th, 2014

    verified customer

    good job

  • J Katherine C. July 21st, 2014

    verified customer

    This is the second time I've used this company. The first time I was more than pleased other than a mix up about how much I was supposed to pay. This last time was less than satisfactory. The check in people were bossy and not friendly, the driver was also not friendly. On the way back from the airport, the driver was downright rude, and once again my price was messed up. It's a cheap parking place, but I would pay more for better customer service.

  • Jennifer W. July 21st, 2014

    verified customer

    Love this place- So clean and the employees are very friendly and prompt. Been here many times and will continue. Only complaint is that my SUV smelled like smoke when I picked it up and it had never been smoked in before that. They also forgot to clean it inside and wash it as we requested, but we were not charged for that so it was fine. We will definitely be back as this is the quickest, easiest, and friendliest parking service in Indy.

  • Jane D. July 20th, 2014

    verified customer

    Would, and will, use this service again. Well worth the trip to fly out of Indianapolis. Will tell all I know about ACE Rental. Thanks for the excellent and prompt service.

  • James K. July 20th, 2014

    verified customer

    excellent service, will always use

  • Nicholas R. July 18th, 2014

    verified customer

    great service

  • John E. July 17th, 2014

    Shuttle is prompt and frequent. The last time we were waiting for a ride there was a rep at the airport guiding people to the shuttle. This is a top-notch alternative for off-site parking. (They also operate an off-side car rental agency--which helps to provide customers for the shuttle.)

  • Cathy B. July 17th, 2014

    verified customer

    This was great, except for pickup on our return home. We waited over 30 minutes & then the shuttle was full and some folks were left on the curb.

  • Joan K. July 16th, 2014

    verified customer

    The service is excellent.

  • Bill V. July 15th, 2014

    verified customer

    Great service. Will use it again and the needs are there to use Indy airport.

  • Barbara A K. July 13th, 2014

    verified customer

    It was so easy! We pulled in and someone was right there and helped get our luggage out of our car and right into the shuttle. When we returned they were there with the shuttle within 5 minutes of me texting that we were back! Definitely using them again!! I'm more than satisfied!!

1-20 of 98 Results