ACE Rent A Car - Indianapolis Airport IND

5773 West Washington St., Indianapolis, Indiana 46241

(119 reviews)

Distance from airport: 8.7 miles

Avg Shuttle Wait Time

less than 5 minutes

  • ACE Rent A Car IND Logo
  • Distance from the Airport8.7 miles
  • Ratings548
  • DirectionsClick Here

Overall Rating

4.6

119 Reviews

Reserve

Choose parking option

  • Valet

  • Days

    X
  • Special Feature

    • Free Cancellations
  • Price

    $700per day
  • RESERVE

*Airport Access Fee - 11.10%

*State Tax - 6.00%

*Fuel Surcharge - 1.75%

Details

Parking Options & Amenities

  • Car Care
  • Car Wash
  • Curbside
  • Customer Restrooms
  • Exterior Fence
  • Free Coffee
  • Free Newspaper
  • Handicap
  • Open 24 Hours
  • Security Cameras
  • Self Park
  • Valet

Arrival Info:

Please pull up to the front of the office and the attendant will take your car. Free shuttle bus to the Airport. Please arrive at ACE Rent A Car 15 minutes prior to the time you would like to arrive at your airport terminal.

Airport Transportation

We have a continuous shuttle service that runs 24 hrs a day, 7 days a week. When you arrive, please give us a courtesy phone call so that we may provide the most efficient service possible.

Operation Hours

Open 24 hours - with continuous shuttle service available.

Additional Information

Ace Rent A Car offers secure parking close to IND at a great price. As trusted operators they provide a professional service with free shuttle buses running between Ace Rent A Car and Indianapolis Airport. Please arrive at ACE Rent A Car 15 minutes prior to the time you want to be at your airport terminal. When you arrive please pull up to the front of the office at Ace Rent A Car and one of the parking attendants will transfer your luggage to the shuttle bus then take your car. On your return to Indianapolis Airport, please call 800-242-7368 for shuttle pickup. The shuttle bus comes upon request. Please proceed to Zone 5 of the Ground Transportation center for our pickup area.

Reviews

Breakdowns based on 548 ratings

WRITE A REVIEW
  • Overall Rating

    4.6

    • 407
    • 104
    • 25
    • 3
    • 8

1-20 of 119 Reviews

  • Gerald M. August 12th, 2015

    verified customer

    Very personable driver. He was there within minutes of our call.

  • MONIKA J. August 9th, 2015

    verified customer

    quick check in service helpful and courteous drivers fast and easy service very satisfied will recommend to others

  • Edwin L. August 8th, 2015

    verified customer

    Way too long of a wait. And on the way back the driver exited at Sam jones instead of Washington

  • Elizabeth C. August 6th, 2015

    verified customer

    I've used your service twice this year and will continue to do so. Excellent, courteous, and efficient service.

  • R James A. July 24th, 2015

    verified customer

    Your website is still ACE so we were looking for ACE signs to find the lot but it is now Payless. A little hitch but you do need to get your signage and online presence the same.

  • Allan S. July 21st, 2015

    verified customer

    The wait was more than 30 minutes. Way,way too long. We have used your service before so we are willing to try again. But the couple with us said "never again!"

  • Nikhil Das N. July 14th, 2015

    verified customer

    I appreciate the great customer service. Shuttles were on time and the shuttle driver was an enthusiastic person. There was some wait time and I understand that these happen and I was surprised that the guy over the counter gave me a discount for that. Great customer service. Will definitely recommend to others

  • Jennifer B. July 4th, 2015

    verified customer

    The only thing keeping this from a 5 star rating is my initial arrival. They obviously just had a rush as there were several cars waiting to be parked. I have always been greeted at my car, but this time I had to walk up to the building. I went in and waited for someone to greet me. I was handed the paper to fill out, then the man walked away. I stood around waiting and decided to go outside to find someone. He came back from the parking lot and continued to walk right past me as I had the paper held out. I finally got everything settled and was off on the next shuttle. From there, everything I love about this service was back on track. The pick up was fast, and I was taken care of. I understand that there was a rush, but at the point of my dropoff, I was the only person needing help with 2 men on duty.

  • Robert M. June 26th, 2015

    verified customer

    I have parked with you several times and generally have been pretty pleased with the service. Outbound service was as usual fine. My return...not so great. I was simply travelling overnight so I had no checked bags and called from the main terminal as I was headed for the escalator to the pick up area where I ended up waiting for forty minutes for a shuttle. As I waited I had 3 of your competitors shuttles go by and it began to make me think I had chosen the wrong parking service. When I finally got to the parking office there was no one working the parking counter so I waited in the car rental line for another 10 minutes while car rentals were be processed. On the upside when the car rental clerk noticed my disapproval/impatience that he was leaving the building to do a walk around with a car customer he instructed me to just pick up my car keys from the parking counter and that he would waive the balance of my parking fees

  • Steven E. June 22nd, 2015

    verified customer

    Worst experience I've ever had using this company for parking. Had a 30 minute wait for shuttle ride back to car. website was jacked up when I made the reservation so it didn't charge me the full parking amount, I had to go in and settle up upon return and it was late and I just wanted to get going on my 1 1/2 hour drive home. The parking rates are not much cheaper than on airport parking, which is what I may start using.

  • Mark F. June 21st, 2015

    verified customer

    They need to do a better job of identifying their vans. It was confusing on pick up. It said Payless Car Rental. Since this is change from what I was used to (ACE) I was uncertain. Another person waiting was very aggitated by not being adequately identified.

  • Judy C. June 16th, 2015

    verified customer

    You are great and I will use this parking again.

  • Judy G. June 13th, 2015

    verified customer

    Change over of name caused much confusion

  • Phillip G. May 30th, 2015

    verified customer

    Good experience !

  • Michael R. May 5th, 2015

    verified customer

    The only real comment was there was a long wait for the van once we called the service. It took over 20 minutes. I will say we got in about 11:20PM at night so many be we should have called as soon as we got off the plane.

  • Dennis B. April 27th, 2015

    verified customer

    My wife thought the driver of the van that picked us up was driving way to fast !

  • Jerome M. April 21st, 2015

    verified customer

    Good on pick up to airport but very bad on return. Only two staff on duty - they could not keep up.

  • Mark S. April 13th, 2015

    verified customer

    First of all thank you for asking the question. I love the service and your drivers are top notch. What I have a real issue with is the check-in process. I make a reservation and spend an additional $5.00 for reserving a spot. I provide all the information. When I show up on the lot I have to wait for an inside person to hand me a piece of form to fill out again. I am only wanting to get to airport quickly and efficiently. I find it very FRUSTRATING to do this. If I take the time to do this online you should be able to capture the information needed. All I would need is my confirmation number. I can leave my confirmation slip in my car and jump in the van and go. You could then text me the claim check # to my phone.... along with directions on how to notify you upon my return. You guys are so close to taking you service to the next level with one small change in your process.

  • Richard L. April 4th, 2015

    verified customer

    I was never informed that the name had been changed to Payless Parking. The sign at the light said Ace Rent-a-Cat as did my claim check. I was left standing at the airport curb for 40 minutes. The kid at the desk at the parking site couldn't have cared less and tried to make the situation my fault by saying, "Our vans have said Payless Parking for six months." How was I to know that?

  • Paul O. April 2nd, 2015

    verified customer

    Get more help at night to assist on late night return flights.

1-20 of 119 Results