Distance from airport: 8.7 miles
*Airport Access Fee - 11.10%
*State Tax - 6.00%
*Fuel Surcharge - $1.75 total
Please pull up to the front of the office and the attendant will take your car. Free shuttle bus to the Airport. Please arrive at ACE Rent A Car 15 minutes prior to the time you would like to arrive at your airport terminal.
We have a continuous shuttle service that runs 24 hrs a day, 7 days a week. When you arrive, please give us a courtesy phone call so that we may provide the most efficient service possible.
Open 24 hours - with continuous shuttle service available.
Ace Rent A Car offers secure parking close to IND at a great price. As trusted operators they provide a professional service with free shuttle buses running between Ace Rent A Car and Indianapolis Airport. Please arrive at ACE Rent A Car 15 minutes prior to the time you want to be at your airport terminal. When you arrive please pull up to the front of the office at Ace Rent A Car and one of the parking attendants will transfer your luggage to the shuttle bus then take your car. On your return to Indianapolis Airport, please call 800-242-7368 for shuttle pickup. The shuttle bus comes upon request. Please proceed to Zone 5 of the Ground Transportation center for our pickup area.
Breakdowns based on 634 ratingsWRITE A REVIEW
1-20 of 176 Reviews
Everything was as expected. Fast, courteous service, quick pick-up and delivery, safe shuttle both times and reasonable rates.
I arrived at 4:30 a.m. Monday morning as reserved and waited 45 minutes for a shuttle to the airport. There were 20 people waiting to go to the airport but only one shuttle! Returned Fridat evening at 7:30 and waited nearly 45 minutes for a pick up from the airport. This is not "easy airport" parking.
I was greeted promptly as I arrived and the staff was courteous and professional. The shuttle was already waiting to take me to the airport. When I arrived back home, I only waited a matter of minutes before the shuttle arrived and my car was waiting for me ready to go! Great customer service! Will definitely use again!
The lot was easy to find just confusing because my email confirmation said Ace but the lot signs say Payless.
Excellent For the price and location.
I gave a fair rating, just to balance out the good and the bad on both trips to the airport. I called for shuttle around 2:15 a.m. Nobody answered the first time. The 2nd time, I got an answer, and he said the driver would be there in 12-15 min. There was one other pick up of 3 people, beside me. The driver wasn't very friendly. I am in my 60's and I had a big piece of luggage. Before, the drivers would offer to put it in my car. This guy said and did nothing. I did give him a tip, but wondered why I did that afterwards. The guy in the office wasn't very friendly either. I know it was almost 3 a.m., and I had been up since 4 a.m. the day before, but I wasn't too tired to be friendly. Not the service I usually get from your company.
Have used multiple times. Never had an experience like this. Couldn't get thru on the poor for pickup service. Staff didn't have my vehicle ready and then couldn't seem to find it (even tho I was trying to point it out to him). Also, when I got home I discovered keys to a rental car that was left on my passenger seat.
Arrival went very smoothly. I have used this service 4-5 times prior. Picking up my car Sunday evening after arriving back in Indy was not so good. Only one person staffing the office and lot. Driver called in the ticket numbers but whoever took them in the office left. I had to wait 20 minutes before I could pay and get my car.
Used google maps and the lot was very easy to find.
The only one bad thing was the waiting time when we came back from NYC after an already delayed flight. We had to wait about 35-40 minutes befo being picked up
I reserved online thru ace rent a car but the name is different so we were confused. We had the address so that is what we went by
Since this is not my first time to use "ACE" it is much easier now to find the place. The problem was when I first booked it online it was (and still IS !) ACE Rent-A-Car. When my GPS announced that I had arrived at my destination, there was no "ACE" anywhere I could see. I proceeded only to be prompted by my GPS to "Turn around if possible". I did this two more times until I decided to pull over at "PayLess", that's when I found out they're one and the same. It was very frustrating finding the place, more so probably for one trying to catch his plane on time. I give an overall rating of "Good", but please change the online name now to "PayLess"... or add the "ACE" to your lot location billboard.
I had a good experience with ACE (Payless) parking. My only complaint is that when I returned from my trip around 4am, I had to call 4 times before someone picked up and then I waited almost 25 minutes for the shuttle to arrive at the airport. Even with this, I would use them again, as the staff were friendly, it was affordable, and mostly convenient.
Will use this service again, prices were real fair
We were a little unsure of finding the parking lot in the dark evening. You need to state that it is a Payless rental since that is indicated by the sign.
Drivers were very courteous and engaging.
Staff very courteous and proficient. Will be using there services from here on out.
I've used this location for years and have always been pleased. It's probably been over a year since I last traveled. This is the first time since I retired and I was somewhat disappointed.. Service was slow. Drivers not particularly friendly. In general the whole place has just seemed to have slipped.
online still showed as Ace rental so caused little confusion for physical location
3rd time I've parked there. Always a good experience. Everyone is friendly and there is little wait for anything.