Frequently Asked Questions

Popular: Cancellation | Change Reservation | Receipt

What is your Cancellation Policy?
How can I change my reservation dates/times?
What if I am parked longer than my Reservation indicates, due to flight delays or other schedule changes?
Can I transfer my reservation to a different parking lot?
How does AirportParkingReservations.com work?
What is your Cancellation Policy?
How often does the shuttle run?
How can I change my reservation dates/times?
How do I find the parking lot?
How and when do I pay?
What if I can't print my Reservation Receipt?
There are several prices and amounts on my Reservation Receipt. What do they mean?
How do I get a copy of my Reservation Receipt?
What happens after I click 'Complete Reservation'?
How and when do I pay?
How do I book?
What happens after I click 'Complete Reservation'?
Can I book a same-day reservation?
What if I can't print my Reservation Receipt?
How do I get a copy of my Reservation Receipt?
There are several prices and amounts on my receipt. What do they mean?
Can I just show the reservation number on my phone or other digital device?
Why didn't you tell me I had to print the Reservation Receipt before I made the reservation?
What if the driver's name is different than the name of the person making the reservation?
Is the parking lot open 24 hours a day?
How do I contact the parking lot directly?
How do I find the parking lot?
The lot I reserved at requires a barcode, but it didn't print. What do I do?
How much time should I allow to park and get to the airport?
What do I bring to the parking lot?
What If I drive an over-size vehicle?
What do I do when I return from my trip?
My car is already parked and I need to come back earlier. Do I get a refund?
What if I am parked longer than my Reservation Receipt indicates, due to flight delays or other schedule changes?
My car was damaged at the parking lot. What should I do?
How often does the shuttle run?
How do I get to and from the airport once I've parked?
Are the parking lots and/or shuttles handicap accessible?
Can I bring my dog/surfboard/guitar/huge suitcase on the shuttle?
Does the shuttle have car seats?
What does "Sold Out" mean?
Is the parking lot safe and secure? Does it have security cameras? Is it fenced?
Can I make a reservation for someone else?
What forms of payment do you accept?
What does "Unavailable" mean?
What if there are no parking lots listed at my airport?
How does payment work?
How do Coupon Codes work?
Do you have any Coupon Codes available?
I used a Coupon Code but don't see it listed on my receipt.
The lot charged me more even though I had my receipt and didn't stay any longer than I reserved. What should I do?
What taxes and fees will I pay?
Why do I have to pay a Service Fee?
Is my Deposit refundable? What about the Service Fee?
Why can't I pay the whole amount ahead of time?
Why can't the parking lot bill the balance to the credit card or PayPal account I used for the reservation?
Are there any hidden fees?
Do you have weekly/monthly rates?
I already have a reservation and just received a Coupon Code. Can I still use it?
Do you have AAA/AARP/military discounts?
Can I use my Groupon/parking lot coupon for this reservation?
Why is it cheaper on the parking lot's website?
I didn't have my Reservation Receipt and was charged full price. What should I do?
What is Airport Parking Rewards?
How do I become a member?
What can I get with my Parking Points?
What is the difference between a Reward and a Credit?
How do I use Credit?
How do I check my Parking Points and Credit balance?
What if I cancel my reservation?
I have a membership with the parking lot. Can I use those points?
Is there a limit to the number of Parking Points I can earn?
Why do you automatically redeem Parking Points? I want to save them to use later.
I referred my friend but didn't receive any points.
Can I use the Credit I just earned towards the reservation I just made?
Is there a place where I can report a problem or make a suggestion?
How does AirportParkingReservations.com work?
What is the difference between Self, Valet, Indoor, Covered parking products?
How do I know that my reservation is guaranteed?
Do I have to make a reservation online to park?
Do parking lots sell out?
What is the rate without a reservation?
Do I have to stay overnight at the hotel to use the parking?
I didn't register. How can I get a copy of my Reservation Receipt?
How does the Price Match Guarantee work?
Does AirportParkingReservations.com own and operate the parking lots?
Can I make a reservation to park at the airport?
I am not receiving any emails. What should I do?
Is my information secure?
How do I unsubscribe from emails?
How do I sign up for the email newsletter?
How do parking lot reviews work?
Do you have an iPhone app?
How do I view prior reservations?
The website will not accept my password and I'm not getting the reset password emails. How can I make a reservation?
Why can't I log into my account?
How do I reset my password?
Do I have to register an account?
I have two accounts with you. Can I combine them?
How does AirportParkingReservations.com use my email address and phone number?