Frequently Asked Questions

What is your Cancellation Policy?
How can I change my reservation dates/times?
What if I am parked longer than my Reservation indicates, due to flight delays or other schedule changes?
Can I transfer my reservation to a different parking lot?
How does AirportParkingReservations.com work?
What is your Cancellation Policy?
How do I get a copy of my Reservation Receipt?
How can I change my reservation dates/times?
How and when do I pay?
How do I find the parking lot?
How often does the shuttle run?
What happens after I click 'Complete Reservation'?
What if I can't print my Reservation Receipt?
There are several prices and amounts on my Reservation Receipt. What do they mean?
How do I book?
How and when do I pay?
What forms of payment do you accept?
Do I have to create an account to make a reservation?
Why do you need my phone number?
What happens after I click 'Complete Reservation'?
How can I use my account credit?
If I park at a hotel, do I have to stay/sleep at that hotel?
Is the parking lot safe and secure? Does it have security cameras? Is it fenced?
Can I book a same-day reservation?
Can I make a reservation for someone else?
What do "Sold Out" and "Unavailable" mean?
What if there are no parking lots listed at my airport?
How do I get a copy of my Reservation Receipt?
What if I can't print my Reservation Receipt?
Can I just show the reservation number on my phone or other digital device?
There are several prices and amounts on my receipt. What do they mean?
I didn't create an account. How can I get a copy of my Reservation Receipt?
I am not receiving any emails. What should I do?
What if the driver's name is different than the name of the person making the reservation?
The lot I reserved at requires a barcode, but it didn't print. What do I do?
Is the parking lot open 24 hours a day?
How do I find the parking lot?
How much time should I allow to park and get to the airport?
What do I bring to the parking lot?
What If I drive an over-size vehicle?
How do I contact the parking lot directly?
What do I do when I return from my trip?
What if I am parked longer than my Reservation Receipt indicates, due to flight delays or other schedule changes?
My car is already parked and I need to come back earlier. Do I get a refund?
My car was damaged at the parking lot. What should I do?
How often does the shuttle run?
How do I get to the airport once I've parked?
How do I get back to the parking lot when I return?
Are the parking lots and/or shuttles handicap accessible?
Can I bring my dog/surfboard/guitar/huge suitcase on the shuttle?
Does the shuttle have child car seats?
How and when do I pay?
What taxes and fees will I pay?
How is the total calculated?
Are there any hidden fees?
Why do I have to pay a Service Fee?
Why can't I pay the whole amount ahead of time?
Is my prepaid deposit refundable?
Why can't the parking lot bill the balance to the credit card I used for the reservation?
Do you have AAA/AARP/military discounts?
How do Coupon Codes work?
Do you have any Coupon Codes available?
This coupon code expires before my trip. Can I still use it?
I used a Coupon Code but don't see it listed on my receipt.
I already have a reservation and just received a Coupon Code. Can I still use it?
Can I use my Groupon/parking lot coupon for this reservation?
How does the Price Match Guarantee work?
Why is it cheaper on the parking lot's website?
The lot charged me more even though I had my receipt and didn't stay any longer than I reserved. What should I do?
I didn't have my Reservation Receipt and was charged full price. What should I do?
How does AirportParkingReservations.com work?
Does AirportParkingReservations.com own and operate the parking lots?
What is the difference between Self, Valet, Indoor, Covered parking products?
How do I know that my reservation is guaranteed?
Do I have to stay overnight at the hotel to use the parking?
Do parking lots sell out?
Do I have to make a reservation online to park?
Can I make a reservation to park at the airport?
What is the rate without a reservation?
Is my information secure?
How do parking lot reviews work?
Do you have an iPhone app?
How do I sign up for the email newsletter?
How does AirportParkingReservations.com use my email address?
How do I unsubscribe from emails?
How do I view prior reservations?
Why can't I sign into my account?
How do I reset my password?
The website will not accept my password and I'm not getting the reset password emails.
I have two accounts with you. Can I combine them?