• How and when do I pay?
  • For most parking lots, you will pay a deposit equal to the rate of one-day's stay upon checkout from our site, and pay the remaining balance directly to the lot. These totals will be detailed on your reservation receipt. A select number of parking lots offer the option of pre-paying in full through our site.

    To make your trip as smooth as possible, there are a few important details to remember:
    - If schedule changes result in your being parked longer than indicated on your reservation, you will be charged the difference by the lot upon departure.
    - You must show your printed reservation receipt to the lot's cashier to receive credit for your online payment.
    - There is a $5 service fee. This enables us to bring you the convenience of online comparison shopping, our mobile app, 24-7 customer support, and other valuable services.
    - Almost all of our parking lots accept cash and all major credit cards. Please read the information provided about each parking lot before reserving, to avoid any inconvenience.

• Forgot your password?
  • To reset your password, click here.
• What if I need to change or cancel my reservation?
  • You may cancel your reservation for a full refund at any time up to and including your scheduled arrival date. If you used Parking Points or Credits for some or all of your payment, that portion will be refunded in the form of Credit to your account.

    If you cancel after your scheduled arrival date, your deposit will be refunded in the form of a credit to your account. The Service Fee will not be refunded.

    To make changes to your reservation, please contact us. You can email us through the 'Contact Us' link below, get live help via the 'Live Help' link on the right side of this page, or call us at 1.800.PARKING (1.800.727.5464).

• Can I make a reservation for someone else?
  • Absolutely! Just enter the traveler's name in the 'Person Parking' field during checkout. Both the traveler and purchaser's names will be printed on your receipt.
• What If I drive an over-size vehicle?
  • Oversize vehicles (vehicles that take up more than one space) may be subject to additional charges. Please contact the lot directly for more information.
• What happens after I click "Book Reservation"?
  • After clicking "Book Reservation," please be patient; it may take a moment for your transaction to be processed. Once complete, your reservation receipt will be displayed, and a copy sent to the email address provided during checkout. Your receipt contains all the information you'll need to park, including:

    - Name of traveler (and purchaser, if different)
    - Departure airport
    - Parking lot name, address, phone number, and directions
    - Reserved arrival and return dates and times
    - Parking rate and estimated total price, including $5 service fee
    - Lot-specific arrival and transportation details

    It is important that you bring a copy of your reservation receipt with you, so the lot can verify your reservation. Without a receipt, you will not receive credit for your online payment. Unfortunately, we cannot refund payments incurred as a result of not having a copy of the receipt at the time of arrival.

    If you need a copy of your receipt or are unable to print it, we can send it to you via fax, an alternative email address, or by regular mail. (Please note that regular mail requires 5 days to ensure delivery.)

    To request a copy of your receipt, please fill out the form above, click the 'Live Help' link on the right side of this page, or call 1.800.PARKING (1.800.727.5464).

• There are several prices and amounts on my receipt. What do they mean?
  • Here's an explanation of the Payments section of your receipt:

    - Pre-Paid Deposit is the amount you paid through our site, which will be credited to you by the lot.
    - Service Fee is a $5 charge that allows us to bring you the convenience of online comparison shopping, our mobile app, 24-7 customer support, and other valuable services.
    - Pay at Lot is the estimated balance due, based on your guaranteed rate and the arrival and return times provided in your reservation. Please note that schedule changes and additional services purchased directly from the lot may result in changes to this total.
    - Estimated Total is the Pay at Lot total plus the Pre-Paid Deposit.
    - Total Paid is the amount you have already paid, including the $5 service fee.

• I need a copy of my receipt sent to me. Help!
  • If you need a copy of your receipt or are unable to print it, we can send it to you via fax, an alternative email address, or by regular mail. (Please note that regular mail requires 5 days to ensure delivery.) To request a copy of your receipt, please fill out the form above, click the 'Live Help' link on the right side of this page, or call 1.800.PARKING (1.800.727.5464).
• How do I get to and from the airport once I've parked?
  • Free transportation between the lot and airport is provided via shuttle. Please be sure to allow 15-20 minutes to check-in at the lot, park, and take the shuttle to your terminal.

    Upon your return, depending on which airport and lot you are using, you may:
    - Wait in the airport's designated area for the next regularly scheduled shuttle pickup,
    - Use the courtesy phones in the baggage area to contact the lot for pickup, or
    - Use your phone to call the number on your claim check to request pickup.
    

    Please note that some airports or lots may offer other services, like airport dropoff in your own vehicle, limo dropoff or pickup, etc. You can find this information on the parking lot info page on our site, or by contacting the lot directly.

• What if I am parked longer than my reservation receipt indicates, due to flight delays or other schedule changes?
  • The rate on your receipt is guaranteed, however parking longer than indicated on your reservation receipt will result in additional charges, payable directly to the lot. The lot will calculate the total cost of your reservation when you leave, based on the rate on your receipt.

    Please be aware that a shorter parking time than indicated on your reservation receipt will not result in a refund.

• How can I unsubscribe from the email newsletter?
  • To unsubscribe from the email newsletter, click here and enter your email address.
• I have questions about the Airport Parking Rewards Program. Where can I find the answers?
  • Here's how to find the Airport Parking Rewards FAQs:

    - Click here or 'Parking Rewards' at the top of any page.
    - In the 'How It Works' section (lower left corner of the page), click the green 'Click here' link.
    - The FAQs will appear in a new window.

For a copy of your Reservation Receipt:

Log in to your account. To the right of the reservation you wish to view, under 'Receipt', select a delivery method (view online, email, or fax).

OR

Click here to complete our Receipt Request form.

We look forward to helping you with your inquiry. We respond to email messages in the order that they are received, and will get back to you as quickly as possible. Please also feel free to contact us by phone or live chat using the information below.

To cancel your reservation:

Log in to your account, then click 'Cancel' to the right of the reservation you wish to cancel.

OR

Click here to complete our cancellation form. Please have your Reservation ID and arrival date available.