Frequently Asked Questions

What is your Cancellation Policy?
How can I change my reservation dates/times?
How do I cancel my reservation?
What if I am parked longer than my Reservation indicates, due to flight delays or other schedule changes?
My car is already parked and I need to come back earlier. Do I get a refund?
Can I change my reservation to a different parking lot?
How does AirportParkingReservations.com work?
What is your Cancellation Policy?
How do I get a copy of my Reservation Receipt?
How can I change my reservation dates/times?
How and when do I pay?
How do I find the parking lot?
How often does the shuttle run?
What happens after I click 'Complete Reservation'?
What if I can't print my Reservation Receipt?
There are several prices and amounts on my Reservation Receipt. What do they mean?
How do I find the parking lot?
Is the parking lot open 24 hours a day?
How often does the shuttle run?
How do I get to the airport once I've parked?
How do I get back to the parking lot when I return?
How much time should I allow to park and get to the airport?
What do I do when I return from my trip?
What do I bring to the parking lot?
What if I drive an oversized vehicle?
Is the parking lot safe and secure?
What if I am parked longer than my Reservation Receipt indicates, due to flight delays or other schedule changes?
I have a large group with a lot of luggage. Will that be a problem?
Are the parking lots and shuttles handicap accessible?
Can I bring my dog/surfboard/guitar/huge suitcase on the shuttle?
Does the shuttle have child car seats?
Does the parking lot offer other services, like a car wash?
My car was damaged at the parking lot. What should I do?
How do I contact the parking lot directly?
How do I get a copy of my Reservation Receipt?
What if I can't print my Reservation Receipt?
There's no Print button on the receipt page. How can I print a copy?
There are several prices and amounts on my receipt. What do they mean?
Can I just show the reservation number on my phone or other digital device?
What if the driver's name is different than the name of the person making the reservation?
I didn't create an account. How can I get a copy of my Reservation Receipt?
The lot I reserved at requires a barcode, but it didn't print. What do I do?
I used a Coupon Code but don't see it listed on my receipt.
How and when do I pay?
What taxes and fees will I pay?
How is the total calculated?
Is my prepaid deposit refundable?
Are there any hidden fees?
Why do I have to pay a Service Fee?
Why can't I pay the whole amount ahead of time?
Why can't the parking lot bill the balance to the credit card I used for the reservation?
Will I be charged in US or Canadian funds?
I already have a reservation and just received a Coupon Code. Can I still use it?
Can I use my Groupon/parking lot coupon for this reservation?
How does the Price Match Guarantee work?
Why is it cheaper on the parking lot's website?
The lot charged me more even though I had my receipt and didn't stay any longer than I reserved. What should I do?
I didn't have my Reservation Receipt and was charged full price. What should I do?
How do I make a reservation?
How and when do I pay?
What forms of payment do you accept?
Do I have to create an account to make a reservation?
Why do you need my phone number?
What happens after I click 'Complete Reservation'?
How can I use my account credit?
If I park at a hotel, do I have to stay/sleep at that hotel?
What is a Package Deal?
Can I book a same-day reservation?
Can I make a reservation for someone else?
What is the difference between Self, Valet, Indoor, Covered parking products?
Do you have AAA/AARP/military discounts?
How do Coupon Codes work?
Do you have any Coupon Codes available?
This coupon code expires before my trip. Can I still use it?
How does AirportParkingReservations.com work?
Does AirportParkingReservations.com own and operate the parking lots?
How do I know that my reservation is guaranteed?
Do I have to stay overnight at the hotel to use the parking?
Do parking lots sell out?
What does "Sleep & Park Here" mean?
What do "Sold Out" and "Unavailable" mean?
What if there are no parking lots listed at my airport?
Do I have to make a reservation online to park?
What is the rate without a reservation?
Can I make a reservation to park at the actual airport?
How do the parking lot reviews work?
Do you have an iPhone app?
How does AirportParkingReservations.com use my email address?
Is my information secure?
I am not receiving any emails. What should I do?
Why can't I sign into my account?
How do I reset my password?
The website will not accept my password and I'm not getting the reset password emails.
How do I view my previous reservations?
I have two accounts with you. Can I combine them?
How do I sign up for the email newsletter?
How do I unsubscribe from emails?
What if I have another question that isn't answered here?
How do I make a reservation?
Where can I get driving directions or a map?
How can I find parking for a cruise port?
How do I indicate my parking times?
I can't change the dates or times on the checkout page.
Where do I enter my Coupon Code?
How can I use my account credit?
What is the CSC code and where do I find it?
Why won't the checkout page accept my credit card?