Frequently Asked Questions

Popular: Cancellation | Change Reservation | Receipt

How does AirportParkingReservations.com work?
Can I transfer my reservation to a different parking lot?
What if I am parked longer than my Reservation indicates, due to flight delays or other schedule changes?
What happens after I click 'Complete Reservation'?
What is your Cancellation Policy?
Is my Deposit refundable? What about the Service Fee?
How and when do I pay?
How do I get a copy of my Reservation Receipt?
How can I change my reservation dates/times?
What is your Cancellation Policy?
How do I find the parking lot?
How often does the shuttle run?
There are several prices and amounts on my Reservation Receipt. What do they mean?
What if I can't print my Reservation Receipt?
Is my Deposit refundable? What about the Service Fee?
How can I change my reservation dates/times?
How do I book?
How and when do I pay?
What happens after I click 'Complete Reservation'?
How do I get a copy of my Reservation Receipt?
How can I change my reservation dates/times?
How do I get to and from the airport once I've parked?
How do I reset my password?
There are several prices and amounts on my receipt. What do they mean?
What is Airport Parking Rewards?
Can I transfer this reservation to a different parking lot?
What is the difference between Self, Valet, Indoor, Covered parking products?
Can I book a same-day reservation?
My car is already parked and I need to come back earlier. Do I get a refund?
The lot I reserved at requires a barcode, but it didn't print. What do I do?
How do I know that my reservation is guaranteed?
What if I can't print my Reservation Receipt?
How do I view prior reservations?
What if I am parked longer than my Reservation Receipt indicates, due to flight delays or other schedule changes?
What if the driver's name is different than the name of the person making the reservation?
Can I make a reservation for someone else?
Is the parking lot safe and secure? Does it have security cameras? Is it fenced?
What do I do when I return from my trip?
Are the parking lots and/or shuttles handicap accessible?
What do I bring to the parking lot?
What If I drive an over-size vehicle?
My car was damaged at the parking lot. What should I do?
Can I just show the reservation number on my phone or other digital device?
Why didn't you tell me I had to print the Reservation Receipt before I made the reservation?
Do I have to stay overnight at the hotel to use the parking?
How do I find the parking lot?
Is the parking lot open 24 hours a day?
How often does the shuttle run?
Does the shuttle have car seats?
Can I bring my dog/surfboard/guitar/huge suitcase on the shuttle?
Can I make a reservation to park at the airport?
How do I contact the parking lot directly?
How much time should I allow to park and get to the airport?
How does payment work?
Is my Deposit refundable? What about the Service Fee?
What taxes and fees will I pay?
What forms of payment do you accept?
Why do I have to pay a Service Fee?
Why can't I pay the whole amount ahead of time?
Why can't the parking lot bill the balance to the credit card or PayPal account I used for the reservation?
Are there any hidden fees?
What is the rate without a reservation?
How do Coupon Codes work?
Do you have any Coupon Codes available?
Do you have AAA/AARP/military/handicap discounts?
Can I use my Groupon/parking lot coupon for this reservation?
Why is it cheaper on the parking lot's website?
I already have a reservation and just received a Coupon Code. Can I still use it?
I used a Coupon Code but don't see it listed on my receipt.
I didn't have my Reservation Receipt and was charged full price. What should I do?
The lot charged me more even though I had my receipt and didn't stay any longer than I reserved. What should I do?
Do you have weekly/monthly rates?
How do I become a member?
What can I get with my Parking Points?
What is the difference between a Reward and a Credit?
How do I use Credit?
How do I check my Parking Points and Credit balance?
What if I cancel my reservation?
I have a membership with the parking lot. Can I use those points?
Is there a limit to the number of Parking Points I can earn?
Why do you automatically redeem Parking Points? I want to save them to use later.
I referred my friend but didn't receive any points.
Can I use the Credit I just earned towards the reservation I just made?
Is there a place where I can report a problem or make a suggestion?
I didn't register. How can I get a copy of my Reservation Receipt?
How does the Price Match Guarantee work?
Do I have to make a reservation online to park?
Do parking lots sell out?
Does AirportParkingReservations.com own and operate the parking lots?
Is my information secure?
I am not receiving any emails. What should I do?
How do parking lot reviews work?
How does AirportParkingReservations.com use my email address and phone number?
How do I unsubscribe from emails?
What does "Sold Out" mean?
What does "Unavailable" mean?
Do you have an iPhone app?
What if there are no parking lots listed at my airport?
The website will not accept my password and I'm not getting the reset password emails. How can I make a reservation?
Why can't I log into my account?
Do I have to register an account?
I have two accounts with you. Can I combine them?
How do I sign up for the email newsletter?