You can find answers to frequently asked questions below. If you need additional assistance, please contact us here.
Need a copy of your receipt?
Click here to use our Customer Receipt Copy form to send a copy of your receipt to the email address or fax number of your choice.
How much time should I allow to check-in and get to the airport?
What should I do if I cannot print my reservation confirmation?
What is the quoted price?
The total price that appears on your reservation receipt is for your entire parking stay in accordance with the dates and times you entered (not the price per day). The “Pay Now” price on our checkout page is the amount of money that will be charged to your credit card; the equivalent of one day's parking fee and a service fee that is not refunded to you by the parking lot. The “Pay at Lot” price is the amount you will pay the parking lot. Both our checkout page and the reservation receipt and email itinerary review you receive after placing your reservation indicate if tax is included - this varies by location. YOU MUST PRINT YOUR RECEIPT AND PRESENT IT TO THE CASHIER TO REDEEM THE RESERVATION AND RECEIVE THE QUOTED PRICE.
Does the quoted price include taxes and airport fees?
Your quoted price will indicate if taxes and fees imposed by the airport are included. The taxes and fees are explained in the Parking Rate section on the check-out page. Also on the check-out page will be an estimated total cost with taxes and fees.
What times do I enter for my parking arrival and departure?
Most airlines recommend arriving at the terminal 1 to 2 hours before your flight departure time. Please enter the time you wish to arrive at the parking vendor’s lot (NOT your flight departure and arrival times). For your parking departure time, please allow 30-45 minutes to retrieve your bags and return to the lot.
What if I my flight is delayed or I arrive earlier or park longer than my reservation receipt indicates?
Your total price will ultimately be based on the actual length of time you are parked. You will be charged the daily or hourly rate stated on your reservation receipt if you arrive earlier or stay longer than the dates and times you originally input. You are charged from the time you arrive at the parking lot until the time you depart to the lot, not for the departure and arrival times on your airline ticket.
How and when do I pay?
You pay the equivalent of the one-day’s parking fee and a service fee that is not refunded to you by the parking lot. The remainder (the “Pay at Lot” price) you will pay to the parking vendor. Our parking affiliates accept cash and all major credit cards.
Proof of Purchase Requirements
You must present your receipt to receive your quoted price and credit for your online payment. If you do not present your receipt to the parking lot, you will not get credit for your online payment and this online payment will not be refunded at a later date. Need a copy of your receipt? Click here to use our Customer Receipt Copy form to send a copy of your receipt to the email address of your choice.
Is the reservation really 'Guaranteed'?
The independently owned and operated parking lots in our network have agreed to honor all reservations made through our business. A valid reservation receipt must be presented to the parking lot. All parking lots have access to their reservations in order to manage their occupancy.
Please note that during peak travel periods some parking lots may display a "Lot Full" sign at the check-in area. Present your reservation receipt and you should be accommodated. Our network of parking operators requires the printed receipt to verify your reservation and to honor your parking rate.
In the unlikely event that upon check-in the parking lot is oversold and there are no parking spaces available, we will refund the amount you paid online to make the reservation and ensure that you will be reimbursed for your first day of parking at whatever alternate lot you used. Please keep your receipt for reimbursement.
Additionally, we will advocate on your behalf with the management of the parking lot for reasonable compensation for your inconvenience. This may include a substantial parking discount on a future trip.
The purpose of our airport parking reservation service is to help make your travel a little less stressful. You have our promise that we'll work hard to make that a reality on every trip you take.
What is the service fee?
The service fee guarantees your reservation at the lot you choose on the site. Many lots fill-up quickly, and through our site you receive a guaranteed space at the lot, as well as great deals on your parking rates.
Where is the parking lot located?
The network of parking operators on our web site are private companies located off the airport property and are usually adjacent to the airport - between a few blocks to a few miles from the airport entrance. All lots provide free transportation to and from all terminals. Directions to the lot, the lot’s telephone number and additional information will be provided on your reservation confirmation. In most cases, a link to a map of the area is also provided.
How do I get to and from the airport?
Free transportation on shuttle buses is provided to and from the airport, all terminals are served. Please allow 15 minutes for check-in and transportation to your terminal, unless otherwise stated on your receipt. Most airlines recommend arriving at the terminal 1 to 2 hours before your flight departure time. Please enter the time you wish to arrive at the parking vendor’s lot (NOT your flight departure and arrival times). Upon your return, there are courtesy phones in the baggage area or a phone number on your claim check to call for pick-up. At larger airports shuttle buses constantly circle the airport. At a few airports, you will be taken to the airport in your own car and returned via shuttle bus.
How much time should I allow to check-in and get to the airport?
The parking lots are close to the airport entrance. Unless otherwise stated on your reservation receipt, please arrive 15 minutes before you want to arrive at your airport terminal. Please keep in mind that most airlines recommend arriving at your terminal 1 to 2 hours before departure time.
Are the parking lots open 24 hours per day?
Most parking lots are open 24 hours per day 365 days per year. Those that are not open 24 hours, will generally meet all flights unless otherwise stated on your confirmation.
Are the parking lots secure?
The parking lots are generally fenced, lighted and secure. At most airports, the lots are open 24 hours per day.
What if there is a change in my travel itinerary?
Before purchasing your reservation, carefully review your travel itinerary including departure and return dates and times. If your travel itinerary changes, this will NOT affect the amount you paid online to reserve your space. It may affect the total due to the parking facility. Your reservation receipt covers your entire length of stay based on your chosen departure and return dates and times. Your actual total may be higher or lower, based on the actual length of time your vehicle is parked with your chosen parking vendor. If your travel itinerary changes, your reservation will continue to be valid for a period of 7 days from your departure date as indicated on your reservation confirmation/receipt.
Can I make a reservation for someone else?
Yes. Simply enter the person's name in the "Person Parking" field when checking out. Both your name and their name will appear on your receipt.
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Cancellation and Refund Policy
If you need to cancel your reservation please do not call the parking lot, click here to use our contact form. Be sure to choose "Cancellations" from the category menu and provide the information requested. We'll review your request and respond within 24 hours.
If there is a change in your travel dates or times, you may continue to use your reservation within 7 days of your original departure date. If your trip is canceled, you must provide us with at least 48 hours notice before your departure date to receive a refund of the amount you paid online.
Can I get my car washed or oil changed while away?
Many of the parking operators in our network offer car care services including a car wash, wax and detail, oil change and lube, and some minor repairs. Some of the parking operators allow you to pre-order services on our website prior to completing your transaction. If you do not see a service menu prior to our checkout page for the parking operator of your choice, you can generally arrange car care services upon check-in to their facility.
What should I do if I cannot print my reservation confirmation?
If you are unable to print your reservation confirmation, please notify us by email. We will arrange to email your confirmation to an alternate email address, fax, or mail you a copy. To receive a copy by mail, your departure date must be a minimum of 5 business days from today’s date.
You must present your receipt to receive your quoted price and credit for your online payment. If you do not present your receipt to the parking lot, you will not get credit for your online payment and this online payment will not be refunded at a later date.
How does your parking lot (star) rating system work?
Shortly after customers return from their trip, we send them an invitation to participate in a short survey about their airport parking experience. Parking lots are rated Excellent, Good, Fair or Poor on questions such as "Was the shuttle service prompt?", "Were the attendants courteous?", "Did you receive the quoted rate based on your actual length of parking?", and "Was the parking lot easy to find and were the directions provided adequate?". We assign point values to these responses and aggregate the results in order to determine the parking lot's star rating (1-5 stars). Results are updated daily.
